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Curriculum Developer - Customer Care

Frontpoint
Vienna, VA
Vienna, VA (Remote)

Who We Are:

Frontpoint is a rapidly growing technology and service company. With our high growth comes responsibility to do things not just fast, but smart. We envision a better way, a better product, a better solution, and that starts with YOU. If you have a desire to work collaboratively to bring forward solutions and deliver results in a culture defined by our ability to make an impact YOU belong at Frontpoint!

Who You Are:

The Curriculum Developer consults with subject matter experts to provide course content and training curriculum. Designs and develops employee learning programs in alignment with Customer Care and Sales goals and training needs. Conducts assessment and analysis to identify new development needs and recommends training methods accordingly. Responsible for ensuring resources are utilized efficiently, in accordance with contact center objectives and in ways that consistently promote customer quality and satisfaction. Provides facilitation support as needed.

What is Expected of You:

* Leads the creation and modification of world-class Customer Care and Sales training materials for both new hire onboarding and ongoing development opportunities. Collaborate with internal departments to establish training objectives, complete training materials, measure performance, and iterate on those training programs to ensure success.
* Writing, reviewing, editing, and updating content for the companys internal and external knowledge base.
* Refresh the creative and content for existing training materials for new hire, ongoing, and partner training
* Suggesting new ways to promote learning internally and to customers.
* Monitor and report on trainee customer support metrics As needed deliver training sessions on company products, best practices, and internal policies. These also include refresher sessions to veteran representatives
* Assist in program development and participate in pilot sessions, where applicable
* Manage and coach new hires during the nesting period
* Evaluates agent call performance and asks agent to provide feedback on his/her call experience
* Participates in the review, evaluation and development of training delivery tools and systems

What You Bring:

* Strong presentation skills, including the ability to present information in a clear and concise manner.
* Ability to read and comprehend technical instructions, policies, and/or procedures
* Excellent computer skills, including Word, Excel, and PowerPoint
* Ability to react and adjust quickly in short time frames
* Ability to build rapport with others at all levels of the organization
* Strong verbal communication skills
* Strong time management and organizational skills
* Ability to motivate and engage class participants
* Near Perfect Attendance
* BA/BS in related training related field
* A Service Trainer at heart: We are seeking someone with intimate customer service training experience who can facilitate our in-depth training classes
* Instructional Design focused: This individual will preferably have 2-4 years of experience building out content and curriculum for a sales training program
* Technology focused: You will need to have working experience in an eLearning and web-based training environment
* Familiar with tools: Working Knowledge of Adobe Captivate, Brainshark, or any other instructional design/eLearning software is preferred

Perks and Benefits Include:

* Medical, Dental, Vision, Life w/Medical and Dependent Care Flexible Spending Accounts
* Paid Time Off and Holidays
* 401K Match, Pre-taxed Commuter Benefits, and Student Loan Refinancing Options
* Wide Range of Retail Discounts, Discounted Gym Memberships and Subsidized Nutrition/Wellness Programs, Casual Dress Environment, Company Events, and more

We are an Equal Opportunity Employer

Top Technology. Top Protection. Top Satisfaction
43d ago

FMV Instructor/ Developer

Bae Systems
McLean, VA
BAE Systems is looking for a Full-Motion Video (FMV) Instructor who is interested in joining a team of professionals providing direct intelligence support to the Global War on Terror. Successful candidates will be part of a high profile instruction team embedded in a multi-intelligence fusion watch floor environment training employees on tactical FMV collection methods and analysis. The instructor will teach the application of FMV techniques and instruct on the theory, techniques, procedures, and sensors used to produce digital and hardcopy FMV intelligence products.

Instructors are expected to have a strong knowledge of and be able to develop entry-level and advanced training on FMV sensor capabilities pertaining to both Electro Optical (EO) and Infrared (IR) theories. As well as exploitation and collection practices as it relates to each mission set. Instructor duties include development and revision of FMV courses, conduct on-podium instruction of developed courseware, management of students and classroom work and activities. The candidate will also help create new course curriculum in conjunction with government analysts, management, and members of the Intelligence Community (IC). Successful candidates will provide discussion topics and training to Customer entities and represent the organization for capability and tactics, techniques, and procedural discussions.-?xml:namespace prefix = "o" /->-?xml:namespace prefix = "o" /->
**Required Education, Experience, & Skills**

**Successful candidates must have:**

- 10 total years of Intel-related experience; a relevant Bachelor s degree can count for 4 years, and Master s for an additional 2 years

- 12 months of experience as FMV analyst in MACSS-IDIQ TO3 (program supported by this position)

-Attended a basic Intel course

-Ability to prepare and present briefings with creation/use of visual displays

-Ability to work rapidly in high-tempo, high-stress environment that requires multi-tasking

-Excellent oral & written skills

-Ability to compile, research, interpret, analyze, and disseminate intelligence

-Superior knowledge of Intel collection process

-Working knowledge with ArcGIS and RemoteView or comparable ELT software

-Proven experience training small-to-medium groups (10-20 people)

-Successfully completed onsite training

-Proficiency must be demonstrated every 90 days by working in each position, which may be training or Ops, the equivalent of one 12-hour shift

-Support weekly joint training sessions with mission partner

-Support ad-hoc training blocks as requested by 24/7 branches

-Adult learning certification is required, and if not possessed, the selected candidate must attend the customer Instructor Certification within a year of assuming the position.

**Preferred Education, Experience, & Skills**

-Course development experience, especially with eLearning

-Detailed knowledge of IC, DoD, Federal, and Commercial imagery systems

-Integral part of a team

-Well versed with internet relay chat

-Capable of performing geo-locational mensuration functions, extracting coordinates and positional relationships

-Maintain and use Geospatial databases

-Very knowledgeable on intelligence organizations, collection, and reporting systems

-Superior knowledge of geographical and cultural aspects of foreign countries, military capabilities, and weapons systems

-Proven ability to work independently

Hands-on experience with IEC/NES Workstations, RemoteView, and Arc-GIS. Knowledge of Falcon View and/or other soft copy imagery software (e.g. Remote View) and/or GMTI and SAR applications.

-Experience in creating presentations, briefings, and geospatial products for demonstration purposes.

-Experience in an adult learning program (e.g., service intelligence school, college, or senior high school) or successful completion of a military, educational, or commercial certified program or Instructor Training Course (ITC) or degree in a similar discipline.

**FMV Instructor/ Developer**

**72943BR**

EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
42d ago

Curriculum Developer

Stripe
Remote
Stripe Technical Services is looking for a Curriculum Developer for their Global Training & Certification function. Stripe is investing in building out its worldwide Technical Services organization in 2021 and this is a key role. If you're passionate about innovation, come help customers grow on Stripe and revolutionize how partners collaborate and communicate with customers.

This role will be responsible for designing and developing modular content for external audiences and internal Tech Services. This role is focused on curriculum design and development. This role will play a pivotal part in the overall customer engagement and partner enablement strategy at creating processes for content creation and distribution.
You will: Design and develop innovative learning solutions applying adult learning principles and systematic instructional design to create content that fits the needs of the learner (includes online, classroom, virtual instructor-led training and blended learning content). Lead the creation and distribution of courseware at Stripe; including developing exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies, and multimedia-based assets. Collaborate effectively with key stakeholders and subject matter experts to understand the needs of our partners, customers and employees. Design and develop aesthetically superb diagrams and content templates adhering to the highest standards of branding and quality. Partner with our engineering and product teams to produce engaging high quality training courses and content for customer and partner curriculums. Evaluate customer training requirements, and turn those requirements into a roadmap with clearly scoped courses that have well defined learning paths. Create courses that can be delivered both as self-paced online programs, live virtual trainer-led or at in-person training. Build training certification programs to enable Stripe's Technical Services field teams and partners to deliver training and for individual professional development. Develop supplemental and supporting courseware and documentation, including workshops, hands-on labs, and webinars. Be a key advocate and support for Change Management and Best Practices throughout the organization. Work with a global distributed team across multiple time zones. We're looking for someone who has: A bachelor's degree or equivalent work experience in curriculum design/development ideally with a focus on software development, machine learning or data science You have publicly available training samples or public speaking experience. You are able to transform dry topics into engaging, informative and interesting educational materials. You are familiar with modern technology and infrastructure such as SaaS, APIs, and IaaS cloud services. You enjoy self driven exploration and education on new technologies and languages. Knowledge of adult learning principles and the ability to incorporate them into the curriculum. Strong verbal and written communication skills. This includes skill in collaborating with subject matter experts to help write, design, develop and manage technical eng content projects. Experience leading large projects that include various departments. Nice to haves: 5-9 years of experience in curriculum design and development. Experience designing and developing content for technical certifications. A demonstrated ability to adapt to new technologies and learn quickly. 2 or more years of experience creating assessments to measure learner competencies. Professional experience using e-learning software (Articulate, Captivate, or similar), Cornerstone LMS (or similar). Experienced using video editing tools (Final Cut, Adobe Premiere, After Effects, Camtasia or similar). Demonstrated hands-on knowledge of e-learning and video editing tools, such as Articulate, Captivate, Camtasia, Final Cut, Adobe Premiere, After Effects,, virtual instructor-led training tools, and social learning tools. Experience working with payment industry and implementation partners is also a strong plus.
New
5d ago

Technical Curriculum Developer

Appian
Remote
At Appian, we're not only about building awesome software, but also about growing our culture of passion, energy, and innovation; great people, great software! As a Technical Curriculum Developer, you'll partner with internal product teams to transform our content in order to train, empower, and make life easier for our users.
What you'll do: Demonstrate application building proficiency and knowledge of features in development each release, Design and develop e-learning and other web-based training using a broad range of instructional tools and techniques. Demonstrate proficiency with e-learning authoring tools (Captivate). Demonstrate knowledge of engineering departmental structure and identification of SMEs across departments. Establish working relationships with media production team, training delivery team, management, subject matter experts, and end users. Design and implement role-based needs analysis for new curriculum planning and development. Routinely review content and provide feedback to other ISDs. Thorough knowledge of new course SOPs . Provide feedback on and make updates to the team's existing processes and procedures to increase efficiency and standardization across ISDs. Preferred Experience Level: Minimum of 1-2 years experience with instructional design and development of e-learning content. Knowledge of adult learning theory, e-learning and instructional design principles, ADDIE, SAM. Must be able to work under tight deadlines. Education: B.S. in Education, Instructional Design, or related field. About Us: Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world's largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian's success. Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. #LI-DC1 #LI-Remote
New
5d ago

Technical Curriculum Developer

Mongodb
Remote
The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. We're looking for engineers interested in helping us build the best technology education program in the industry. Our ideal candidate is a software developer who also loves to teach. You've built some non-trivial applications. But you also have a passion for explaining technical concepts in just the right way. This is a unique role because it combines teaching and software engineering. You'll design highly technical instructor-led training courses with hands-on exercises to help people get the most out of MongoDB technologies. You'll also become a veritable MongoDB expert. When applying, please let us know in a few words why you'd be a good fit. Polymath developer? Technology geek? Hacker who loves to speak and write? If any of these descriptions fit, then we'd love to hear from you! What you'll do

Evaluate training requirements by product and user role, and turn those requirements into courses with clearly defined learning objectives and learning paths

Design, develop, and maintain course materials. Course materials include presentation content, student and instructor guides, demo scripts, hands-on coding exercises, quizzes and assessments

Use feedback and survey data from students, training instructors and MongoDB field engineering teams to create new courses and improve existing courses

Spend up to two weeks each quarter co-delivering classes alongside a MongoDB instructor to gain firsthand experience of how course content is delivered and received

Build “train-the-trainer” materials to enable MongoDB's training instructors around the world to deliver our training courses effectively

Learn about new product features and teaching methods, collaborating with the MongoDB product engineering and field engineering teams to create engaging, accurate, in-depth educational material
Develop sample applications using a variety of programming languages Continually look for ways to extend and improve our courses to support new products and features, and to enhance the learning experience for students and their instructors Experience you'll need Bachelor's degree in computer science or a related engineering discipline, or equivalent experience in a software or technology-related field Aptitude and attitude are more important than credentials Demonstrated experience in at least two of the following areas: teaching, technical content development, public speaking, technical writing Solid understanding of a programming language Knowledge of at least one other programming language is a big plus (e.g., Javascript, Java, Python) You are comfortable and familiar with modern software development practices and infrastructure Experience using one or more database technologies. Knowledge of MongoDB is a plus, but not required Strong verbal and written communication skills A “can-do” attitude, and the ability to work collaboratively with all members of the curriculum development team and training delivery staff Ability to manage time effectively, to complete tasks on a deadline, and to effectively communicate project status and risks as timelines evolve You enjoy self-driven exploration and education on new technologies and languages, and can adapt innovative technologies and learn quickly in a fast-paced environment Success Measures Within 3 months: Complete new hire technical training to acquire hands-on technical knowledge of MongoDB products, their specific capabilities and use cases Via new hire training and shadowing, acquire a deep knowledge of MongoDB instructor-led training offerings, student personae and learning objectives Assist in the creation and review of new training content (slides and hands-on exercises) Within 6 months: Successfully co-deliver several MongoDB training courses, demonstrating a solid understanding of the source material Comfortable with creating and releasing new / updated training content, given a course outline with defined learning objectives Contribute to the design of new and updated training offerings Within 12 months: Own the end-to-end production of one or more training offerings - from curriculum design to content development to gathering stakeholder feedback With the broader Curriculum team, contribute to refining processes and tooling to drive increased development velocity and quality of instructor-led training content This role can be based out of our Austin, Chicago or New York City office or remotely in North America. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
New
5d ago

Technical Curriculum Developer

Snowflake Computing
Remote
There is only one Data Cloud. Snowflake's founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn't stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow.

This Technical Curriculum Developer role will be responsible for designing and developing quality certification and modular content for both internal and external audiences. This role is focused on curriculum design, development and program management, and up to 3 weeks per quarter of classroom training delivery. This role will play a pivotal part in the overall enablement strategy at Snowflake creating processes for content creation and distribution.
AS A TECHNICAL CURRICULUM DEVELOPER YOU WILL: Design and develop, innovative learning solutions applying adult learning principles and systematic instructional design to create content that fits the needs of the learner (includes online, classroom, virtual instructor-led training and blended learning content). Lead the creation and distribution of technical courseware at Snowflake; including developing exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies, and multimedia-based assets. Collaborate effectively with key stakeholders and subject matter experts to understand the needs of our partners, customers and employees. Design and develop aesthetically superb technical diagrams and content templates adhering to the highest standards of branding and quality. Translate complex technical concepts and components into accurate and impactful visual aids. ABOUT YOU: A bachelor's degree or equivalent work experience in curriculum design/development. 3-5 + years of experience in programming, systems architecture, or database systems. 5 or more years of experience designing and developing instructional materials for technical audiences Knowledge of adult learning principles and the ability to incorporate them into the curriculum. Professional experience using e-learning software (Articulate, Captivate, or similar), Cornerstone LMS (or similar). Experienced using video editing tools (Final Cut, Adobe Premiere, After Effects, Camtasia or similar) Demonstrated hands-on knowledge of e-learning and video editing tools, such as Articulate, Captivate, Camtasia, Final Cut, Adobe Premiere, After Effects,, virtual instructor-led training tools, and social learning tools. Strong verbal and written communication skills. This includes skill in collaborating with subject matter experts and managers to help write, design, develop and manage technical IT (information technology) content projects. PREFERRED SKILLS: 4+ years of experience in curriculum design and development. Experience designing and developing content for technical certifications A demonstrated ability to adapt to new technologies and learn quickly 1-5 years of software programming experience 2 or more years of experience creating assessments to measure learner competencies Experience leading large projects that include various departments. Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact?
New
5d ago

Curriculum Developer - System Administration

Cloudera
Remote

System Administrator Training Content Developer

We are currently seeking a curriculum developer with systems administrator experience and expertise to join Cloudera's Educational Services team. The qualified candidate will build and maintain our portfolio of training content targeted at system administrators working with the Cloudera enterprise data cloud platform. Deliverables include presentation material (slides), hands-on lab exercises (problems and solutions), video-based training modules, demo scripts, sample code, instructor guides, quizzes, and certification questions. The content developer may also be called upon to deliver the training content to a live audience, virtually online in a classroom environment.

The ideal candidate has knowledge of and experience with configuring and maintaining large data clusters, and a willingness to leverage those skills in the creation and delivery of training content.

Specific responsibilities include:

  • Design, develop, and maintain training materials for various delivery channels, including instructor-led and self-paced online learning.
  • Collaborate with instructors and other curriculum developers on all phases of content design and development.
  • Work with subject-matter experts from other technical departments (product development, documentation, professional services, sales engineering) to ensure content accuracy and completeness.
  • Record and edit video content for Cloudera's online learning platform.
  • Deliver beta and train-the-trainer classes as part of the course release process.
  • Deliver content to classes of students, online or live in-person.

Required qualifications include:

  • Knowledge and skills in data cluster system administration
  • Experience with cloud computing platforms such as Amazon Web Services (AWS) or Microsoft Azure
  • Strong Linux system administration experience across several distributions (CentOS, RHEL, Ubuntu, SLES)
  • Experience with virtualization platforms
  • Systems administration-level knowledge of LDAP, HTTP/Apache, DNS/BIND, SSH, and NFS
  • Experience with monitoring systems
  • Experience with Unix shell scripting (Bash)
  • Experience with data management systems (relational databases and data warehousing solutions)
  • Ability to work as part of a remote, distributed team
  • Ability to comfortably and compellingly deliver technical content to a live audience

Additional qualifications include:

  • Experience with Hadoop, open-source software, Git, container technologies, and distributed systems
  • Experience with network, security, and system performance-tuning
  • Experience creating compelling training content, including written materials, presentation content, videos, hands-on exercises, and knowledge assessments
New
5d ago

Junior Technical Curriculum Developer

Laserfiche
Remote or Long Beach, CA
The Learning & Development team is excited to grow the team by hiring a Junior Technical Curriculum Developer who will work closely with various teams across the company to drive the success of our online educational program courses by building new programs of study and updating the existing curriculum.

The Junior Technical Curriculum Developer will focus on creating engaging, educational courses on configuring, deploying, and using Laserfiche Enterprise Content Management software. Since the Laserfiche product is accessed by end-users, this role requires foundational technical skills in learning new product features.
What You'll Do:
Design foundational eLearning courses, which includes writing scripts, and applying instructional design methodology in course development for our end users Develop highly interactive, technical eLearning courses, and supporting materials using existing templates Develop knowledge assessments and simulation-style assessments based on learning objectives Coordinate and manage content review cycles for initial content creation as well as periodic reviews Manage project timeline and resources to ensure deliverables are completed in scope and on schedule What We're Looking For:
Great communication skills as you will collaborate with subject matter experts to creatively transform technical concepts into educational materials Strong organization skills so you can easily prioritize in a fast-paced environment Ability to complete basic administration tasks within our Learning Management System (LMS), Cornerstone Passion for education and ability to acquire Laserfiche software knowledge to develop educational courses 1+ years of experience in instructional design and development including a strong background in eLearning Four-year degree (BA, BS) in education, instructional technology, computer science, or an engineering-related field What We Offer:
Remote work opportunities + hybrid work arrangement Temporary or permanent workplace relocation in states we have a business presence Paid volunteer days to give back to the community 15 days of paid time off (to start) + 3 additional 'me' days 9 days of paid public holidays Generous 401 (k) employer match contribution Professional development and career growth opportunities Mentorship program participation to inspire the rising leaders of Laserfiche Employee Resource Groups (ERG) and opportunities to contribute to our DEI initiatives Employee Referral Program to gain extra cash

About Laserfiche:
Laserfiche is the leading SaaS provider of intelligent content management and business process automation. Customers in 5+ industries use Laserfiche cloud-first development approach to boost productivity, scale their business and deliver digital-first customer experiences.

Laserfiche employees in offices around the world are committed to the company's vision of empowering customers and inspiring people to reimagine how technology can transform lives.

Click here to learn more about Life at Laserfiche

Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions - such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination - without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.
New
5d ago

Technical Curriculum Developer

Databricks
Washington, DC
While candidates in the listed locations are encouraged for this role, we are open to remote candidates in other locations.

As a Technical Curriculum Developer at Databricks, you will assist members of the Databricks curriculum team in designing and developing learning materials in a high-tech environment. In this role, you will play an integral part throughout the full learning content development lifecycle - from helping to design content and create learning assets, through the launch and maintenance of training content. You will report to the Senior Director of Technical Curriculum Development. As a member of the Databricks Curriculum Development Team, you'll work closely with global stakeholders, technical subject-matter experts, and other technical curriculum developers to deliver high-impact learning content for both self-paced and instructor-led training. Candidates that have a ambition for learning about data science and data engineering topics are highly encouraged to apply.
The impact you will have:

* Collaboratye with Technical Curriculum Developers in researching, scoping, designing, and developing hands-on, learner-centric content
* Create learning assets including videos, slide decks, graphics, and hands-on technical exercises
* Follow content design documents to build multi-modal training for Databricks partners and customers using the latest versions of Databricks, Spark, Delta Lake, SQL, and Python
* Provide support for day-to-day curriculum operations, including the management and maintenance of training materials and customer-facing technical support for training-related issues

What we look for:

* Experience developing technical training content
* Experience with topics related to big data analytics such as Apache Spark, data engineering, data science, machine learning, and the cloud
* Experience with programming in SQL or Python
* Experience comprehending new and emerging technologies
* Analytical and data-driven decision-making skills

Benefits

* Comprehensive health coverage including medical, dental, and vision
* 401(k) Plan
* Equity awards
* Flexible time off
* Paid parental leave
* Family Planning
* Gym reimbursement
* Annual personal development fund
* Work headphones reimbursement
* Employee Assistance Program (EAP)
* Business travel accident insurance

About Databricks

Want to help speed the development of medical breakthroughs? Make the next mode of transportation a reality? Or discover ways to reverse climate change? We're on a mission to help data teams solve the world's toughest problems. The opportunity is huge and Databricks has emerged as a leader. Thousands of enterprises - including Comcast, Virgin Hyperloop and H&M - already rely on us to power their businesses and we're just getting started. Now it's your turn - join us to grow your career and make an impact with some of the brightest minds in the industry.

Our Commitment to Diversity & Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
12d ago

MuleSoft Technical Curriculum Developer

Salesforce.com, Inc.
Washington, DC
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._
**Job Category**

Products and Technology

**Job Details**

**_Do you love to learn new technologies, build things, and mentor or teach others?_**

If so, we are looking for you to join our team of subject matter experts (developers, architects, and engineers) that are focused on the technical enablement of our customers and partners. As a curriculum developer on the MuleSoft training team, you will continue to learn, build, and stay on top of new technologies, but you will make a greater impact on the ecosystem by scaling your technical knowledge one-to-many instead of one-to-one.

Working closely with the Professional Services and Product and Engineering teams, we develop role-based learning paths to teach and validate technical MuleSoft skills. In this role, you will participate in the definition and development of these paths, which include instructor-led courses, self-study courses, independent projects, certification exams, and more. You will be an influencer and thought leader with in-depth technical expertise and the credibility to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry.

Whether you are at an associate, senior, or principal level, we hire based on skills/experience and are open to hiring at all levels for the right candidate.

**What you'll achieve:**

**3 months:**

+ Complete Salesforce and MuleSoft onboarding programs

+ Attend MuleSoft technical training courses

+ Develop technical proficiency in core MuleSoft technologies

+ Pass the _MuleSoft Certified Developer - Level 1_ exam

+ Ramp on curriculum development tools and processes

+ Begin to contribute to portfolio projects

**12 months:**

+ Become your own subject matter expert with advanced technical proficiency in specific areas of designing or implementing MuleSoft solutions

+ Lead the development, maintenance, and improvement of one or more parts of the portfolio (for example in architecture, development, operations, or API design)

+ Collaborate with other subject matter experts to develop and review job task analyses for various roles and skills needed for the outcome of successful Anypoint Platform projects

+ Continually analyze and innovate to develop learning materials that most efficiently and effectively teach the various roles the skills they need

+ Own and drive content development projects, including managing participation from others

+ Collaborate with others to write and validate certification exam questions

+ Provide feedback and submit bugs to Product and Engineering for both released and products under development

+ (Optional) Teach occasional MuleSoft classes

**What you'll need to be successful:**

+ Development experience with Java or other OOP languages

+ Deep understanding of enterprise technologies and business context

+ Working knowledge of APIs, web services, and JMS messaging

+ Curriculum development experience in a technical software company

+ Experience developing training material in multiple formats

+ Familiarity with the latest training industry best practices and technologies

+ College technical degree (CS or Engineering preferred) or relevant technical working experience

+ Quick learner that loves technology and can be a technical subject matter expert

+ Creative problem-solver that enjoys figuring things out and mentoring or teaching others

+ Excellent communicator that speaks and writes with clarity, brevity, and purpose

+ Language fluency - strong English required

+ Process-oriented with outstanding attention to detail

+ Strong team player with ability to successfully collaborate with geographically distributed teams

+ Independent self-starter with proven time management and prioritization skills in a dynamic environment

**What would also be useful to have:**

+ Certification exam development experience

+ Training delivery experience in a technical software company

+ Software development experience using Maven, GitHub, and Jenkins

+ Experience designing, building, and managing RESTful APIs

+ Experience developing and/or architecting enterprise integration solutions

+ Experience with integration technologies (MuleSoft, IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, etc.)

+ Experience with containerization technologies such as Kubernetes and Docker

+ Experience deploying and managing applications in public cloud environments, such as Amazon AWS and Azure

_For Colorado-based roles: Minimum annual salary of $96,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:_ _https://www.getsalesforcebenefits.com/_

**Accommodations** **-** If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

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Training and Curriculum Developer

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Unity (3D) Development Instructor

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Data Literacy Curriculum Developer

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Instructional Developer

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React and React Native Developer | Coding Instructor - Washington, DC

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DevOps Curriculum Specialist/Developer

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School Curriculum/IEP Coordinator

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Instructional Data Science Design Consultant

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Instructional Design Specialist - Supplemental - Remote

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Language Curriculum Specialist

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Instructional Design Specialist

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Average Salary For a Curriculum Developer

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Curriculum Developer is $50,708 per year or $24 per hour. The highest paying Curriculum Developer jobs have a salary over $75,000 per year while the lowest paying Curriculum Developer jobs pay $34,000 per year

Average Curriculum Developer Salary
$50,000 yearly
$24 hourly
Updated October 25, 2021
$34,000
10 %
$50,000
Median
$75,000
90 %

Highest Paying Cities For Curriculum Developer

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
San Francisco, CA
$70,303
$33.80
Boston, MA
$66,793
$32.11
Richmond, VA
$64,393
$30.96
Baltimore, MD
$62,796
$30.19
Newark, NJ
$60,745
$29.20
Chicago, IL
$59,580
$28.64

5 Common Career Paths For a Curriculum Developer

Instructional Designer

An instructional designer focuses on devising learning materials and content to aid every students' learning difficulties. These can include videos, books, and presentations. They are primarily responsible for conducting thorough research and analysis to identify the needs of students, crafting learning strategies in collaboration with experts. They are also responsible for developing tools and materials to help assess every students' progress, such as quizzes and examinations. Furthermore, an instructional designer needs to coordinate with all personnel involved with the project to ensure accuracy and timeliness.

Adjunct Professor

Adjunct professors are instructors who are employed on a contractual basis, commonly in part-time positions. They teach courses in the same manner as full-time professors do, but they are free from some of the duties of those fully employed university instructors or in tenure-track positions. They create, develop, distribute, review, and manage course syllabus materials. They teach students, evaluate their performance, and maintain records of attendance, engagement, and progress. They may also facilitate lectures, conduct seminars, and do other administrative tasks within the department. Most adjunct professors enjoy teaching as part-time because they have more flexibility in terms of schedule, can avoid the dilemma of the higher education system and it's known to be less stressful and demanding.

Consultant

Consultants are individuals who were tapped by a company or an organization to work on a specific activity, depending on their field of expertise. They act as guides for the organization in undertaking projects that are related to their field. Consultants would usually assist organizations in planning, often giving advice when the need arises. They would, at times, take the lead in activities that involve data gathering and interpretation of data gathering results so that they can provide solid recommendations on actions that the organization may undertake. They may also guide the organization in implementing any changes brought about by their consultancy and in evaluating the effectiveness of the changes.

Adjunct Instructor

An adjunct instructor is a faculty member responsible for teaching an area of expertise within a specific contract period. The duties of an adjunct instructor are almost identical as a regular instructor, only that the work benefits are limited. These duties include preparing comprehensive lesson plans, monitoring the students' learning progress, and evaluating their knowledge by conducting tests and activities. An adjunct instructor must have an extensive comprehension of the learning curriculum to provide lectures accordingly.

Assistant Professor

An assistant professor is an entry-level position who teaches in a university, conducts research, and assists senior professors. Assistant professors supervise undergraduate and graduate students at the same time provide professors and department heads with feedback on the progress of their students. To be effective in teaching and mentoring students, assistant professors must possess strong communication skills with advanced knowledge of their field. They must also have a Ph. D degree in the relevant academic discipline as well as teaching experience in a university setting.

Illustrated Career Paths For a Curriculum Developer