Become A Custodial Supervisor

* Conduct daily inspections for quality and safety.
* Make necessary corrections.
* Understand all employee work assignments and schedule for adequate coverage.
* Conduct training and retraining as necessary.
* Follow recommended training process.
* Maintain effective business relationship with staff.
* Build upon and develop employee satisfaction and knowledge.
* Enforce department policies, follow up on daily assignments, and conduct counseling or disciplinary action.
* Maintain loyalty and honesty with employees, peers, customers and managers.
* Monitor special projects and on-call or new employees.
* Tour areas of responsibilities at least 2
* times daily.
* Initiate or ensure corrective action is taken.
* Audit building keys, pagers, and payroll on a daily basis.
* Ensure all projects, maintenance, or cleaning challenges are communicated effectively for resolution.
* Control supply inventories and distribute equipment effectively.
* Supervise equipment performance and make necessary corrections.
* Assist in performing employee performance evaluations and make recommendations on employee performance ratings.
* Observe and report the need of furniture or other building fixtures repairs.
* When necessary, complete custodial work assignments.
* In case of emergency, perform all duties as assigned.
* Provide functional/operational support to work area as essential personnel during times of emergency, catastrophe, inclement weather, etc.
* Complete all other assigned tasks by management in which the employee is capable of performing

* Coordinates, directs, and schedules custodial staff and subcontract personnel in performing custodial services.
* Maintains professional relationship with site customers, suppliers, vendors and employees.
* Supervises employees; ensures a competent, motivated team through hiring, training, development, counseling and reviewing the performance of employees.
* Conducts facility walks, quality control inspections, safety audits and provides feedback to personnel and customer as appropriate.
* Schedules and prioritizes tasks, and ensures adherence to procedures, regulations and guidelines while minimizing errors and safety risks.
* Performs other duties and special projects as assigned

* Ensure that the custodial team timely and satisfactorily completes work at assigned contract sites.
* Communicate effectively with building managers, lead custodians, and employees.
* Regularly report to Project Manager on custodial operations issues.
* Take immediate corrective action to address employee performance and quality control concerns.
* Facilitate continuous improvement strategies while developing work procedures and implementing Quality control plans for multiple remote sites with support from the Operations Manager.
* Develop/maintain processes and procedures that ensure the safety of our employees; comply with federal and state safety requirements; resolve and report safety hazards; ensure that custodial team adheres to safety procedures.
* Coach, train, mentor, and provide technical support to all custodial team members.
* Submit supply orders and manage custodial supplies inventory levels at assigned contract sites.
* Represent the organization in the community in a positive manner.
* Meet departmental balanced scorecard metrics.
* Participate in all required meetings.
* Demonstrate ethics and comply with Corporate Compliance Program.
* Adhere to the assigned work schedule.
* OTHER DUTIES AND RESPONSIBILITIES:
* Perform other duties as assigned or requested.
* Assist the Project Manager in developing policies, processes, and workflow procedures for the custodial team.
* SUPERVISORY RESPONSIBILITY:
* This position has supervisory responsibilities over Custodian Team Leads, Custodian Floor Technicians, and Custodians

* Supervises daily work of custodial team; inspects all areas of the attraction to ensure work is being performed properly and efficiently.
* Designates shift and area work assignments.
* Conducts training and implementation of policies and procedures.
* Maintain Merlin Entertainments, plc standards by thoroughly performing all daily checks and cleaning duties including sweeping, trash removal, hourly restroom care, floor maintenance, dusting, and mopping.
* Ensure the highest possible standards of guest service, presentation and health and safety.
* Answer questions and offer information to guests in a courteous manner.
* Follow opening and closing procedures as detailed in the departments operating plan
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
* Perform other duties as assigned.
* About You
* years cleaning experience preferably in an attraction, hospitality industry; 1
* years of direct supervision experience.
* Experience in a working in a fast-paced environment.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Self-motivated, able to work independently or as part of a team.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events

* Under supervision, performs work of ordinary difficulty and responsibility supervising cleaning and maintenance of buildings, their furnishings and their immediate grounds.
* There are no Assignment Levels within this classification.
* All personnel perform related work.
* This specification describes typical assignments; related duties may be assigned as needed.
* On an assigned tour of duty, supervises a small- to medium-sized group of employees, principally cleaners, engaged in cleaning and maintaining college buildings and their furnishings.
* This involves such tasks as sweeping, dusting, scrubbing, polishing, washing, shampooing carpets, cleaning sidewalks and walkways of dirt, debris and snow, gathering and disposing of refuse in accordance with New York City recycling regulations, operating elevators, moving school furniture, and mowing and caring for lawns.
* Inspects work of subordinates to insure maximum efficiency, economy and quality of work.
* Prepares work schedules utilizing college systems for scheduling and/or timekeeping.
* Stores and issues supplies.
* Trains or arranges for training of new employees.
* Monitors and evaluates employee performance in keeping with CUNY guidelines.
* Maintains records and prepares required reports.
* Oversees the use and maintenance of cleaning equipment such as compactors, extractors, buffing machines, vacuum cleaners, etc.
* May perform minor maintenance work such as replacing light bulbs.
* Ensures all appropriate safety procedures are observed in the performance of tasks.
* Directs the use of ladders in the performance of assigned tasks in compliance with all safety regulations.
* CONTRACT TITLE
* Custodial Supervisor
* FLSA
* Non-exempt
* CAMPUS SPECIFIC INFORMATION
* The Buildings and Grounds Department at New York City College of Technology is seeking a Custodial Supervisor to join its hardworking and dedicated team