Custom Computer Specialists jobs

Hourly Rate: $21/hour The primary responsibilities of this person are performing testing for EPIC EMR on existing workstations, installing, and integrating workstations and peripherals onsite at various office locations of a large healthcare client organization. Applicants should be versed in workstation imaging, as well as hardware/software installation, configuration, and troubleshooting. They should also possess excellent interpersonal, customer service, and organizational skills. This Temporary Technician assignment will last approximately 6 months in duration depending on project needs. The initial work schedule for this position is forty (40) hours per week, Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m., with the possibility of overtime as needed. Once the project launches, work hours will increase to up to twelve (12) hours per day. Shifts will follow a three (3) days on / four (4) days off schedule, with hours either from 7:00 a.m. to 7:00 p.m. or 7:00 p.m. to 7:00 a.m. Please note that this schedule is subject to change based on project requirements. Applicants should have a valid drivers' license and a car you can use on a daily basis. You should be able to travel daily to assignments throughout Long Island, five Boroughs, and Westchester County. We reimburse for mileage, as well as approved technical certifications. RESPONSIBILITIES: * Travel and transportation of hardware on Long Island, five boroughs, and Westchester County * Perform EPIC testing to validate device readiness for application Go-Live * Install new workstations using SOP imaging and deployment process if needed. * Install new peripherals (printers, document scanners, badge readers, signature pads, barcode scanners, and webcams) and related drivers if needed. * Integrate new workstations into the network environment. * Test and troubleshoot functionality of workstation hardware/software. * Provide documentation including client sign off, inventory information and post support resolution. * Support project Go-Live activities at client sites, may require schedule modifications QUALIFICATIONS: Required: * Ability to troubleshoot hardware and software problems. * Understanding of wireless devices, and the process of integrating them onto a network * Excellent customer service skills * Excellent verbal and written communication skills * Excellent organizational and time management skills * Ability to work independently and as part of a team. Preferred: * 1-2 years of experience in hardware and software installation/integration * CompTIA A+ certification

At Synergy IT Solutions, we empower businesses through innovative technology and a culture of shared success. As an employee-owned company, our team is personally invested in delivering exceptional IT services-from managed solutions and cybersecurity to cloud infrastructure and digital transformation. We don't just support technology, we build partnerships, drive progress, and grow together with our clients and each other. Employee ownership is at the heart of who we are. Every team member is more than just an employee - they're an owner, a contributor, and a driver of our collective success. This shared commitment fuels our innovation, strengthens our collaboration, and empowers us to deliver exceptional solutions to our clients. When we each have a stake in the outcome, we bring our best to every challenge-and that's the power of ownership at Synergy. Interested in learning more? We are searching for a Buffalo, NY-based Client Manager who is passionate about technology and driven in helping companies discover their full potential. Our Client Managers are a critical part of Synergy's success! A successful candidate is one with 3-5 years of excellent relationship-building skills in a tech environment, proven success with C-suite clients, and willingness to learn and promote new technologies. You have experience with business reviews, demonstrating business value, and an eagerness to drive business growth. You are self-motivated, determined, organized, and focused. This unique opportunity works within a sales team which stretches from Ithaca to Syracuse, Rochester, and Buffalo. This team along with many other Synergy owners are here to help you in your continued success. If you enjoy challenges, focus on client success, and love the idea of an employee-owned company, share your resume with us. We look forward to connecting with you soon! Synergy's Benefits: Employee Stock Ownership Plan Health, Vision, & Dental Insurances Supplemental Insurances 401(k) Flexible schedules Paid Time Off Paid Sick Leave Floating & Observed Holidays Volunteer Time HSA (Health Savings Account) Life insurance Mileage/Travel Reimbursements Cell Phone Reimbursement Certification & Training Reimbursements Dog friendly workplace!

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Field Technician to join our team. Our Field Technicians will be assigned to support a designated customer within a specified geographic area. As a Level II Technician, you will act as the primary point of contact for customers on technical and service-related issues. You will troubleshoot, install, manage cabling, and collaborate with other Level II Technicians or Lead Technicians to resolve problems accurately and efficiently. Proficiency in configuring hardware and completing necessary application setups is essential, along with obtaining customer confirmation that the issue has been resolved. Success in this role depends on meeting Service Level Agreements (SLAs) and documenting outcomes in ServiceNow upon completion. This is a walking Field Tech position in Manhattan (10013) Responsibilities * Performing advanced exchange of like for hardware. * Sound understanding of customer support, operations, and processes. * Able to communicate effectively both written and verbally, with the customers and in ServiceNow. * Ability to coordinate and prioritize multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail and quality. * Follow-up with end users to provide status updates as per service level guidelines (SLA's). * Attention to inventory levels and the ordering process to replenish and maintain vehicle stocking levels. Skills & Qualifications: * Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school or equivalent work experience * Able to communicate effectively both written and verbally, with customers, peers, Team Lead, Service Delivery Manager * Working knowledge of Windows operating systems, networks, and tools is required * Working knowledge of typical banking equipment * Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail, quality, and SLA * Demonstrated capability to achieve results in a fast-paced, client-driven environment Wage Range: The hourly rate for this position is between $18.75 - $27.50 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. #INDCCCorp

We're looking for an experienced **Operations Support Manager** to lead the delivery of day-to-day services for our clients' Photolab imaging equipment. In this role, you'll oversee a team of service professionals, ensuring performance targets are met and client satisfaction remains high. You'll be at the center of operations-driving process improvements, coordinating across departments, and strengthening relationships with key clients in a fast-paced, growing environment where excellence and efficiency go hand in hand. **Must be located in the United States, with preference for candidates in the Eastern or Central time zones.** **Responsibilities** **:** **Service Management** + Ensure all services are delivered effectively, efficiently, and on time. + Monitor and report on service performance against agreed SLAs (Service Level Agreements). + Drive service improvement initiatives to enhance quality and efficiency. + Develop & maintain on-going tech training requirements + Maintain technical resource documents on helpnet **Client & Stakeholder Relationship Management** + Key resource for clients regarding service delivery matters. + Build and maintain strong relationships with clients and key stakeholders. + Handle service escalations and ensure timely resolution of issues. **Process & Performance Management** + Develop and implement service delivery processes and best practices. + Analyze service delivery metrics and identify trends, risks, or areas for improvement. **Skills & Qualifications:** + Minimum of 5 years of experience in operations or service delivery management + Minimum of 5 years of experience managing service delivery performance, including SLA adherence and KPI reporting + Photolab imaging or similar technical environment experience preferred but not required. + Strong understanding of technical concepts; technical capabilities are an asset to effectively manage technical leads overseeing installation activities. + Proficiency in Microsoft Office Suite required, with strong skills in Excel and Power BI + Experience with Clear Vision or Amdocs is an advantage and will expedite onboarding. + Regular client interaction required, including weekly calls and daily email communication. + Remote position: travel is not expected. **Key Competencies:** + Excellent communication, negotiation, and conflict resolution skills. + Analytical and problem-solving mindset with attention to detail. + Customer-focused attitude + Team collaboration + Strategic and operational thinking + Process orientation and efficiency mindset + Adaptability and resilience under pressure **Wage Range** The annual starting salary for this position is between $63,750 - $93,500 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits** : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here. (******************************************************************************************************************* The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. **Expiration Date** : This posting is anticipated to remain open until January 5, 2026 Click here (******************************************************************************************************** to access the California Privacy Notice. _We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance._ It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. \#LI-DS1 CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

We are currently seeking a Temporary Project Coordinator to join our team for large scale deployment projects! Compensation: $22/hr This individual will provide project support and coordination for our expanding healthcare sector! We are looking for a person who wants to challenge him/herself that will take ownership and assist with daily project production. Requirements include having technical and analytical capabilities, knowledge of office suite, an understanding of technical concepts, ability to plan and manage multiple tasks, outstanding written and verbal communication skills. This position is perfect for someone willing to learn and with an interest in getting into the IT business! RESPONSIBILITIES: * Generate team schedules and supporting field service teams * Generate sign off and close out documentation * Status reporting * Service database management * Creating and closing tickets * Update asset management system with required information * Communicating with teams to ensure timely completion of tasks * Responsible for managing inbound support tickets * Covering for other team members when on leave QUALIFICATIONS: * Minimum of 1 years' experience working as an administrative assistant or project coordinator * Capable of working with Microsoft word, excel, and power point * Professional verbal communication, customer service, organizational skills and professional manner required * Candidates must be customer oriented, self-motivated, ambitious and dedicated team players Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! EEO Statement: Custom Computer Specialists is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.

Synergy is looking for a part-time Service Desk Analyst available for the following schedule at 20 hours/week: Monday 8AM - 12PM Tuesday 3PM - 7PM Wednesday 3PM - 7PM Saturday 12PM - 4PM Sunday 12PM - 4PM Are you available these hours and still interested? If yes, read on! What You'll Do? Our Service Desk Analyst I provides effective diagnostic evaluation of end-user needs and, in all cases, uses good judgment and timeliness in responding to and resolving each issue or complaint to the clients' satisfaction. Resolution includes identifying, researching, and resolving technical problems, timely responses to phone calls and email requests for technical support. This position also requires accurate documentation and tracking and monitoring the problem to ensure a timely resolution. Synergy's Analyst I takes the initial inquiries via phone or email and troubleshoots relatively simple hardware, software or network problems. Responsibilities are to service phone and email requests to exceed customer expectations and to recognize and escalate more difficult problems to Service Desk Analyst II. What You'll Bring? 1-2 years of experience in a Help Desk environment preferred. HS Diploma required. Excellent oral and written communications. Working knowledge of fundamental operations of relevant software, hardware and other equipment. Logical, analytical, technical trouble shooting skills. Knowledge and experience of customer service practices. Knowledge of Active Directory and Microsoft Exchange preferred. Knowledge of mobile devices, including Apple and Android devices. Knowledge of Microsoft 365 and Microsoft Azure Admin portal. Display a sense of urgency. A+ certification preferred. Why Join Us? You'll be part of a collaborative, mission-driven team dedicated to delivering exceptional service and innovative solutions to the clients that shape our communities. Synergy's Part-Time Benefits: Employee Stock Ownership Plan Flexible schedules Paid Time Off Paid Sick Leave Floating & Observed Holidays Certification & Training Reimbursements Dog friendly workplace!

CCS is looking for a motivated professional to join our team as a Student Management System Administrator! This role is primarily responsible for providing support to a large school district's Student Management System (Infinite Campus) and addressing administration's needs. This is an excellent opportunity to work with school systems as a service provider ensuring the smooth operation of the SIS Software. Pay for this position is between $70,000-$90,000 annually. Salary will be determined by many factors including but not limited to qualifications, experience, and customer service skills. RESPONSIBILITIES: * Performs preliminary research of issues reported by the district such as: verifying access and permissions of school district personnel, looking up a student schedule, checking attendance, etc. * Processes job requests from school district personnel and submits batch jobs to be run by operations staff. * Processes various district reports. * Maintain and manage Student Management System databases (SQL). * Assists the school district in the submission of data for processing. * Maintain a familiarity with a variety of programming concepts, practices, and procedures. * Audits input and output document of various complexity for accuracy and then packages the output for delivery to the school district. * Learns technical aspects of the student management systems used in the district. * Monitors website to ensure information is updated. * Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail, and database software in performing work assignments. * Perform other job-related duties as assigned. QUALIFICATIONS: * Previous experience with Infinite campus * Proficient in Microsoft office 365 applications * Knowledge of Tableau * Knowledge of SQL databases * Bachelor's degree in Computer Science or related field * Previous experience in a support center or customer service organization. * Work experience with K-12 education (required) * Familiarity with Web, Contact Management systems and PC based applications. * Excellent written and verbal communication. * Attention to detail; demonstrating consistent follow through with set processes and documented procedures. * Able to work in a fast-paced environment with frequent software releases. * Able to problem solve while prioritizing effectively and efficiently; determine when to escalate issues with attention to detail. * Collaborate; able to work with or deal with a variety of personalities while working towards a common goal * Excellent written and verbal communication. * Able to work in a fast-paced environment with frequent software releases. * Able to problem solve while prioritizing effectively and efficiently; determine when to escalate issues with attention to detail. * Collaborate; able to work with or deal with a variety of personalities while working towards a common goal.

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Project Manager II to join our team. A Low Voltage Project Manager oversees the planning and installation of low voltage systems. These systems typically include network infrastructure, telephony, VoIP, closed-circuit television (CCTV), access control, alarm systems, public address, and premise wiring. **Responsibilities** + Project Management: Lead and manage low voltage installation projects from initiation to completion. + Develop detailed project plans, schedules, and budgets, ensuring adherence to timelines and financial constraints. + Team Coordination: Collaborate closely with other project managers and internal teams to ensure alignment and efficient project execution. + Resource Management: Predict and manage resources effectively. Prepare budgets based on the scope of work and resource requirements. + Cost and Time Management: Monitor project costs to meet budget and track progress. + Keep stakeholders informed of project status and address any issues promptly. + Vendor and Subcontractor Coordination: Coordinate with cross-functional teams, subcontractors, and vendors to ensure smooth project execution. + Tools: Smart Sheet and Blue Beam experience preferred. **Skills & Qualifications** + **_Experience with Low voltage cabling is required_** + 40% Travel is required + 3+ years of project management experience, preferably for an IT company preferred + Read and navigate Blueprints + Willing to access / use lifts. + Ability to "walk" a Distribution Center at least once a quarter. (1.2Mil Sq. Ft. buildings) + Project Management Professional (PMP) certification preferred + Intermediate level of proficiency with MS Project, Excel, Visio, and PowerPoint with experience presenting to stakeholders and / or Senior Leadership. + Exemplary oral and written communication skills + Build relationships at all levels and work in a team atmosphere **Wage Range** **:** The annual starting salary for this position is between $75 **,000 - $110,000** annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits** : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. **Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

PCI Systems Engineer (Tech Ops) Are you a problem-solver who thrives on designing and supporting robust systems infrastructure? Join our team as a Systems Engineer and play a key role in shaping the backbone of mission-critical technologies. If you're ready to take on meaningful challenges, collaborate with talented peers, and make a measurable impact-this is the role for you. About PCI: PCI (********************* is a rapidly growing technology company dedicated to providing innovative IT solutions that empower businesses to thrive in the digital age. We foster a culture that values individual contributions, open communication, and a close-knit team environment. At PCI, we are committed to pursuing excellence, unlocking human potential, and building strong relationships with our clients and employees. PCI's commitment to you: As part of the Technical Operations team, you will design, develop, support, and maintain the organization's hosted systems infrastructure including client-facing assistance to define requirements and recommend technical solutions to help move the client's technology forward. You will develop, modify, test, and maintain the systems and make updates to system-related installation documentation. This role serves as a point of escalation for System Administration team for outages, issues and or change management support. Work is generally both independent and collaborative in nature and contributes to moderately complex aspects of a project. You might be a great fit if you have experience with: Working directly with clients for evaluation, technical discovery, and solution recommendations. Such as leading discovery sessions to assess infrastructure needs and proposing tailored cloud migration strategies. Azure Cloud technology stack: Deploying Azure Virtual Networks, configuring NSGs, and managing Azure AD-integrated services. Azure and on-prem networking: Designing hybrid network topologies, configuring VPN gateways, and troubleshooting routing between cloud and on-prem resources. On-premises infrastructure design and implementation: Building Hyper-V clusters, deploying Windows Server roles, and integrating with cloud services. Various SAN technologies: (NetApp, Nimble, TruStorage) Backup technologies - both physical and cloud-based: Managing Veeam and Barracuda for on-prem backup, configuring Azure Backup and Recovery Services Vaults, and ensuring compliance with retention policies and disaster recovery plans. IT service delivery: Working within queue(s), familiarity with Autotask PSA, Kaseya RMM, and Auvik Network Monitoring preferred. Additional skills we value: Mid-level networking expertise: Diagnosing VLAN and subnet issues, configuring DHCP scopes, and managing firewall rules for secure access. Experience supporting remote user environments: Troubleshooting VPN connectivity, deploying remote desktop solutions, and managing endpoint security for distributed teams. Familiarity with network monitoring and diagnostic tools: Using Wireshark or PRTG to identify latency issues or unauthorized traffic. Comfort with cloud identity and access troubleshooting: Resolving Azure AD sign-in issues, MFA lockouts, and conditional access misconfigurations. Microsoft modern workplace solution (Intune, Teams, Exchange Online, SharePoint Online): Implementing Intune compliance policies, managing Teams lifecycle, and configuring Exchange Online mail flow. Requirements : 2-year technical degree or equivalent work experience. Strong listening and communication skills with a friendly customer-focused attitude, as this role will have direct client interaction both virtually and in person at on-site client locations. Prior Enterprise MSP experience highly valued. Certifications Preferred: AZ-104, AZ-302, AZ-304, AZ-305, AZ-500, all M365 certifications. FLSA Category - Exempt, full-time Supervisory Responsibility - No Location - Buffalo, NY (On-site) Other Expectations - After-hours support when needed. Compensation : $85,000 -$110,000 annual salary

Step into the role of **Channel Alliance Manager** and become the catalyst for exponential growth through high-impact OEM partnerships. This isn't just about managing relationships-it's about unlocking new value. You'll harness your deep understanding of partner ecosystems, programs, and solutions to architect bold, cross-functional strategies that drive digital transformation and accelerate revenue. As the strategic connector, you'll align sales, marketing, and solution teams to co-create go-to-market plans that spark demand, maximize incentives, and elevate partner performance. From driving pipeline and expanding market reach to uncovering untapped opportunities, you'll turn collaboration into competitive advantage-fueling growth for both our partners and our business. If you're driven by innovation, energized by partnerships, and ready to lead with purpose, this is your opportunity to shape the future of alliance-led growth. **Remote USA based role with preference for someone based in Northeast** **Responsibilities** **:** + Channel role working with select OEMs to grow those businesses through focused plans and execution + Has direct experience with OEM programs, solutions and technology to act as SME for our Growth team as we continue to build out our OEM business. + Drives awareness and value to OEM sales team about our differentiation and offerings + Serve as overall liaison between Partner(s) and Company to maximize current and future sales opportunities + Strategic planning, revenue and re-investment dollar growth targets and input into all operations necessary to profitably retain, grow and service the customer + Proactively nurture, influence and build our partnerships to drive larger impact for our organization and our customers + Act as SME on partner programs, processes and systems as they relate to incentive programs, technology and educate sales/technical/management on how to maximize the programs + Forecasting, tracking and reporting of revenues, maximizing rebates based on sales/programs + Ensure all certifications are maintained as necessary + Facilitate targeted account planning to drive opportunities (e.g., digital transformations), connecting our sellers and partner teams to work closely together to align OEM solutions to specific business needs across horizontals and verticals + Bring stakeholders from different parts of the business (account teams, solution teams, business development and marketing) together to create demand, bring new ideas to market, establish quality partner connections, and orchestrate processes to set expectations and generate trust + Drive leads and opportunities and work with our Growth Team to provide recommendations on solutions, practice coverage and marketing campaigns. Lead partner strategy efforts and engage in partner-to-Compucom collaborations to provide solutions to customers and to scale offerings + Build and support business plan for demand generation, opportunity tracking and deal registration + Accelerate digital transformation by driving or influencing cloud consumption usage across all cloud solutions + Serve as an escalation point for issues that must be resolved to avoid negatively impacting the relationship and profitability + Educate internal teams as necessary on new product introductions, transitions, competitive advantages, programs and opportunities to identify sales within geo/vertical customer base **Skills & Qualifications:** + Bachelor degree or equivalent in sales, marketing, business. + 6+ years of core sales, channel sales, industry or solution selling, business development experience or channel relationship management + Demonstrated experience driving business development initiatives with HPE, Dell or other advanced technology and security partners, providers in channel sales or partner organizations + Inclusive and collaborative - driving teamwork and cross-team alignment + Strong partner relationship management and solution development skills + Strong executive presence including communication and presentation skills with a high degree of comfort to large and small audiences + Demonstrated sales impact related to OEM growth plans and execution for HPE, Dell and/or other advanced technology and security partners **Wage Range** **:** The annual starting salary for this position is between $90,000 - $132,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Other Compensation** **:** This position is also eligible for incentive compensation in accordance with the terms of the applicable Company plan. **Benefits** : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here. (******************************************************************************************************************* The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. **Expiration Date** **:** This posting is anticipated to remain open until December 2, 2025. Click here (******************************************************************************************************** to access the California Privacy Notice. _We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance._ It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Salary: $45,000 - $53,000 (commensurate with experience). Join Long Island's #1-Ranked Technical Consultant. Custom Computer Specialists (CCS) is seeking a Level 2 Network Technician to join our growing team, working directly with one of our valued clients. If you're experienced in network hardware/software, wired and wireless support, and thrive in a customer-facing environment, we want to hear from you. Key Responsibilities: Conduct wired network surveys and document workstation locations campus-wide. Perform wireless surveys in varied building environments. Migrate network-connected devices efficiently and accurately. Provide post-migration technical support to end users. Diagnose and troubleshoot issues related to wired and wireless connectivity. Log and update service tickets in internal ticketing systems. Assist with network access issues and resolve connectivity disruptions. Communicate clearly with technical and non-technical stakeholders. Work actively across the campus (walking, carrying equipment, conducting walkthroughs). Perform additional duties as assigned. Required Qualifications: A+, Network+, Security+ certifications. 3-5 years of hands-on hardware and networking support experience. Proven troubleshooting skills with both hardware and software. Experience with Windows 10, 11, and MacOS environments. Understanding of wireless networks and device connectivity. Strong customer service and interpersonal skills. Excellent verbal and written communication. Proficiency with Microsoft Office Suite (Windows and Mac). Self-motivated, organized, and able to manage time effectively. Physical ability to move throughout large campuses and perform technical walkthroughs. Preferred Qualifications: CCNA certification preferred. Experience supporting users in an enterprise / educational environment. Why CCS? Join a trusted IT solutions provider with decades of success supporting schools, government agencies, and commercial businesses. You'll work with a collaborative team that values professionalism, precision, and strong customer service. Apply now to help drive seamless network operations for a mission-driven client environment.

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Field Technician to join our team. Our Field Technicians will be assigned to support a designated customer within a specified geographic area. As a Level II Technician, you will act as the primary point of contact for customers on technical and service-related issues. You will troubleshoot, install, manage cabling, and collaborate with other Level II Technicians or Lead Technicians to resolve problems accurately and efficiently. Proficiency in configuring hardware and completing necessary application setups is essential, along with obtaining customer confirmation that the issue has been resolved. Success in this role depends on meeting Service Level Agreements (SLAs) and documenting outcomes in ServiceNow upon completion. This role will service the Long Island zip code 11040 Responsibilities * Performing advanced exchange of like for hardware. * Sound understanding of customer support, operations, and processes. * Able to communicate effectively both written and verbally, with the customers and in ServiceNow. * Ability to coordinate and prioritize multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail and quality. * Follow-up with end users to provide status updates as per service level guidelines (SLA's). * Attention to inventory levels and the ordering process to replenish and maintain vehicle stocking levels. Skills & Qualifications: * Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school or equivalent work experience * Able to communicate effectively both written and verbally, with customers, peers, Team Lead, Service Delivery Manager * Working knowledge of Windows operating systems, networks, and tools is required * Working knowledge of typical banking equipment * Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail, quality, and SLA * Demonstrated capability to achieve results in a fast-paced, client-driven environment Wage Range: The hourly rate for this position is between $18.75 - $27.50 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. #INDCCCorp

CCS is looking for a motivated technical professional to join our team as a Network Engineer! This individual must have a solid IT background with a strong understanding of designing, implementing, managing, and troubleshooting the organization's network infrastructure. This role ensures secure, reliable, and high-performance connectivity across LAN, WAN, WLAN, cloud, and remote-access environments. Salary: $85,000-$100,000 annually. Salary will be determined by many factors, including but not limited to qualifications, technical experience, and customer service skills. RESPONSIBILITIES * Design, configure, and deploy network solutions (LAN/WAN/WLAN, VPN, firewalls). * Monitor, verify, and provide IT support for: * Switch and router interconnectivity * Wireless connectivity * Connectivity to the Internet and the town-wide internal network * Connectivity to remote sites (Meraki site-to-site and dark fiber connections) * Uplinks to VMware and SQL servers and storage * Manage, update, and monitor security services (FTD Firewalls - monitor security services via FireSource; ISE - RADIUS & TACACS server authentication failures). * Manage Crown Castle circuits. * Manage remote site Internet services (site-to-site - Cablevision/Verizon). * Provide network infrastructure engineering support for new installations (servers and communication network connectivity). * Network documentation and diagrams. * Project manage network infrastructure projects. * Implement network security measures including firewall policies, access controls, and VPNs. * Support network upgrades, patches, and firmware updates. * Maintain accurate documentation of configurations, diagrams, and procedures. * Provide tier-3 support for escalated network incidents. QUALIFICATIONS * Bachelor's degree in IT, Computer Science, or equivalent experience. * 3-5+ years of experience in network engineering or administration. * Certifications: CCNA, CCNP, Network+, or similar. * Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing protocols (OSPF/BGP), and wireless technologies. * Proficiency with Cisco network platforms. * Strong analytical and troubleshooting abilities. * Clear communication and documentation skills. * Ability to work independently and within cross-functional teams. MEASUREMENTS Success in this role requires a strong work ethic, proactive initiative, and the necessary skills to provide outstanding end-user support to the client. The ideal candidate should be dedicated to aligning with both company and client goals to deliver effective support across the client's technological infrastructure. The candidate must uphold a punctual routine while demonstrating flexibility to work offset or extended hours as needed to support critical services and provide after-hours assistance for client initiatives. The evaluation criteria for this individual include, but are not limited to, the following Key Performance Indicators (KPIs): * Delivering exceptional end-user technical support, providing outstanding customer service, and fostering positive relationships with users while maintaining satisfaction ratings above 90%. * Maintaining consistent punctuality and regular attendance as required by the client. * Demonstrating professionalism through interactions, communication, and appearance. * Demonstrating proficiency in creating and maintaining clear, comprehensive documentation for processes and procedures. * Demonstrating a willingness to learn and stay up to date with industry trends and advancements.

Employee ownership is at the heart of Synergy. Every team member is more than just an employee - they're an owner, a contributor, and a driver of our collective success. This shared commitment fuels our innovation, strengthens our collaboration, and empowers us to deliver exceptional solutions to our clients. When we each have a stake in the outcome, we bring our best to every challenge-and that's the power of ownership at Synergy. Interested in learning more? We are searching for a Syracuse, NY-based Enterprise Client Manager who is passionate about technology and driven in helping companies discover their full potential. Our Enterprise Client Managers are a critical part of Synergy's success! Are you passionate about building lasting relationships and driving technology adoption in the education and public sector? This opportunity plays a pivotal role in transforming how K-12 schools, districts, and government entities leverage technology to achieve their goals. What You'll Do: Manage and nurture relationships with key enterprise clients in the K-12, E-rate, and SLED markets. Drive adoption of our technology platform across educational and public sector organizations, ensuring seamless integration and measurable impact. Collaborate with client leadership to develop and maintain annual technology roadmaps that align with educational objectives, compliance requirements, and funding cycles (including E-rate). Identify and pursue new opportunities and projects that add value for schools, districts, and government agencies. Guide clients through budgeting for technology investments, maximizing E-rate and other funding sources for cost-effective solutions. Oversee hardware and software asset management, including lifecycle, licensing, and compliance. Conduct regular business reviews and annual executive exchanges to assess performance, demonstrate ROI, and set strategic goals. Develop and present compelling proposals tailored to the unique needs of K-12 and SLED clients. Stay informed about market trends, funding programs, and competitor offerings in the education and public sector technology space. Achieve and exceed sales targets by leveraging your expertise and relationships in the SLED market. What You Bring: Bachelor's degree in business, Information Technology, or a related field, or equivalent work experience. Minimum six years of client management experience, preferably within a Managed Service Provider (MSP) or IT services environment. Proven track record working with K-12 technology, E-rate funding, and SLED clients. Strong understanding of technology roadmaps, compliance, and the unique challenges of the education and public sector. Excellent communication, relationship-building, and problem-solving skills. Ability to manage multiple projects and clients simultaneously. Proficiency in CRM software and Microsoft Office Suite. Sales experience with a history of achieving and exceeding targets. Why Join Us? You'll be part of a collaborative, mission-driven team dedicated to delivering exceptional service and innovative solutions to the organizations that shape our communities. Synergy's Benefits: Employee Stock Ownership Plan Health, Vision, & Dental Insurances Supplemental Insurances 401(k) Flexible schedules Paid Time Off Paid Sick Leave Floating & Observed Holidays Volunteer Time HSA (Health Savings Account) Life insurance Mileage/Travel Reimbursements Cell Phone Reimbursement Certification & Training Reimbursements Dog friendly workplace! Ready to make a difference in education and public service? Apply today and help us empower the next generation through technology!

$80,000 - $85,000 a year Client Services EngineerNEW YORK, NEW YORK /CLIENT SERVICES /PERMANENT/ ON-SITE The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems. Responsibilities·Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.·Maintain systems, install new equipment, and make modifications to client infrastructure as requested.·Able to troubleshoot mobile devices (setup, email and security tokens).·Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.·Evaluate client's operational efficiency of different IT systems and recommend improvements.·Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.·Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.·Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.·Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.·Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology. Qualifications·Bachelor's degree in Computer Science, Information Technology, or equivalent level of hands-on experience.·4-7 years of related IT experience in an enterprise or server based environment.·Must have 3+ years of recent systems maintenance and end user technical support experience.·Financial services industry and MSP experience preferred.·Excellent desktop and server troubleshooting skills.·Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite·Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).·Impeccable verbal/written communication.·Exhibit a high-level of professionalism and sound judgement.·Experience with ConnectWise or similar ticketing system preferred. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Field Technician to join our team. Our Field Technicians will be assigned to support a designated customer within a specified geographic area. As a Level II Technician, you will act as the primary point of contact for customers on technical and service-related issues. You will troubleshoot, install, manage cabling, and collaborate with other Level II Technicians or Lead Technicians to resolve problems accurately and efficiently. Proficiency in configuring hardware and completing necessary application setups is essential, along with obtaining customer confirmation that the issue has been resolved. Success in this role depends on meeting Service Level Agreements (SLAs) and documenting outcomes in ServiceNow upon completion. **This is a walking Field Tech position in Manhattan (10013)** **Responsibilities** + Performing advanced exchange of like for hardware. + Sound understanding of customer support, operations, and processes. + Able to communicate effectively both written and verbally, with the customers and in ServiceNow. + Ability to coordinate and prioritize multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail and quality. + Follow-up with end users to provide status updates as per service level guidelines (SLA's). + Attention to inventory levels and the ordering process to replenish and maintain vehicle stocking levels. **Skills & Qualifications:** + Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school or equivalent work experience + Able to communicate effectively both written and verbally, with customers, peers, Team Lead, Service Delivery Manager + Working knowledge of Windows operating systems, networks, and tools is required + Working knowledge of typical banking equipment + Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail, quality, and SLA + Demonstrated capability to achieve results in a fast-paced, client-driven environment **Wage Range** **:** The hourly rate for this position is between $18.75 - $27.50 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits** : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. **Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. \#INDCCCorp CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

We are looking for a motivated technical professional to join our team as a Deskside Support Technician! This person is primarily responsible for providing desk side and phone support to the staff and administration in a college environment. Salary: $40,000-$45,000 RESPONSIBILITIES: * Provide hands-on technical support to all staff and administrators * Monitor and follow up calls in ticketing queue * Provide support for hardware/software issues in-person * Diagnose and resolve A/V equipment issues on-site * Follow up to closed tickets to ensure customer satisfaction * Provide resolution and assistance to issues related to the network migration * Conduct tests and evaluations of A/V equipment to ensure functionality and performance * Network access troubleshooting and repair including Wireless * Confirm printer access * Confirm shared storage access * Confirm application access * Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems * Log and update all calls into Ticketing System * Focus on Customer Satisfaction * Ability to establish, nurture, and maintain a strong interpersonal relationship with end-users * Ability to overcome situations where the end-user may be nervous, unhappy or angry QUALIFICATIONS: * A+ certification * 1-2 years' experience in hardware and software support * Dell / Lenovo certifications * Industry recognized Help Desk Certification and/or help desk environment experience A PLUS * Excellent customer service skills * Excellent verbal and written communication skills * Ability to work independently and as part of a team * Strong knowledge of Windows operating systems: Windows 10 & 11 * Ability to troubleshoot hardware and software problems

At CompucomStaffing (*************************************************************************************************************** **,** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified **IT Support Technician** to join their team **onsite** in Oriskany, NY and provide end-user support. **Duties and Responsibilities** **:** + Ensure proper day-to-day operation of technology applications and equipment by identifying, researching, and resolving technical problems + Provide deskside assistance to resolve technology issues and provide knowledge transfer to end users on a variety of computer-related issues + Provide desktop support for laptops, docking stations and peripherals + Perform scheduled moves, installations, add, changes and cancellations, as well as other IMAC-related tasks + Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness by resolving the issue or escalating and coordinating the efforts of other Information Technology staff + Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management + Utilize ServiceNow (Supplier's dedicated technicians) or Supplier's ITSM System (Supplier's dispatch) where applicable for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention + Ensure all tickets are resolved within the documented service levels + Interact with asset management, network services, software systems engineering, applications development, and/or printer maintenance services to restore service and/or identify and correct core problem + Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs + Provide technology refresh support as needed + Provide imaging, troubleshooting of laptop + Work with third party vendors for logging in issues, warranty cases and following up + IT asset ordering and related activities as assigned **Skills and Qualifications** **:** + Minimum 3+ years of experience with end user support and desktop support + Minimum 3+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, and/or Admin Commands + Software break/fix experience preferred + Possess excellent presentation and communication skills + Able to work on foot for up to 8 hours per day and lift items up to 50 lbs. + A+ Certification required or obtained within 90 days + Imaging and DoD wipe knowledge is preferred + Dell repair certification is a plus **Wage Range** : The rate for this position is between **$21.00 - $30.80 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits** **:** The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time. CompucomStaffing (*************************************************************************************************************** , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit ******************** . CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

We are seeking an experienced Systems Engineer to support our client, a large Non-Profit based in Manhattan, NY. The System Administrator is responsible for managing and maintaining multi-site Servers (Windows, Linux, VMWare, Azure Cloud environment). This position is paying between $85,000-$105,000 annually. Pay will be based on experience. RESPONSIBILITIES * Windows Server/Active Directory administration * Security and antivirus protection administration * Server and network backup configuration and management, * Exchange and Directory File Services management and administration * Mobile device configuration and management. VPN and mobile management tools. * Participation in infrastructure and network projects including setup, configuration and support of new technology. * Proposing and implementing hardware, security, software options to improve infrastructure. * Participation in security audits, intrusion testing activities. Remediation of any findings * Disaster preparedness * Maintain current hardware and software patch and release levels for servers and associated applications. * Create, maintain and manage Power Shell scripts. Document scripts and record changes. * Administration of logs, mailboxes, accounts, mail groups, personal and Share folders * Troubleshoot and resolve Exchange or DFS related issues. Resolve mailbox issues if required. * Troubleshoot and Monitor backup and replication process * Ensure proper Security access procedures are implemented and maintained * Schedule, monitor and report on all network server backup jobs. Adjust backup schedules to guarantee data availability and system performance. * Perform system and data restores to support business requirements. * Implement and maintain data archiving processes and procedures. * Perform maintenance on backup jobs, including all file and email servers. * Troubleshoot and resolve backup issues. * Verify completion of scheduled backup jobs on a daily basis * Provide maintenance and support of physical and virtual servers, including monitoring, verifying available server resources, patching or updating software and hardware. * Perform day-to-day administration of Active Directory, including creating, disabling, or removing AD user accounts. * Manage the Group Policy policies, implementation and file permission assignments. * Maintain and extend ADFS services as required * Review system audit logs and alerts as required. (Solar Winds) * Perform other job-related duties as assigned QUALIFICATIONS * 5 -7 years in a Windows System administration role or equivalent. * 3+ years MS-Exchange and Directory File Services administration * Experience and knowledge - MS SQL Server Active Directory, DNS, DHCP, Exchange, Group Policy, PowerShell, Proof Point, Faddom * Virtualization implementation and administration - VMware, VSphere, ESXi hosts * Excellent Storage knowledge and experience - HP3PAR, NetApp * System Backup/Restore - Veeam, * Excellent knowledge of Network and hardware technologies - switches, routers, firewalls - CISCO * Very strong analytical, problem solving, and debugging skills. * Highly organized and detail oriented with outstanding verbal and written communication skills. * Ability to express technical concepts effectively both verbally and in writing. * Ability to work well independently and with people of varying degrees of technical expertise. * Solid communication and negotiation skills with 3rd party vendors, IT staff and business areas * Ability to travel between sites in the 5 boroughs as needed. * Desire to grow and capability to learn. * BS/BA Computer Science or equivalent * MCSE, CCNA, VCP a plus MEASUREMENTS * Customer Satisfaction rating. * Ensuring the client is properly supported. * Technical Certifications.