How To Become A Customer Account Executive: What It Is and Career Path

What is a customer account executive and how to become one

Updated January 8, 2025

4 min read

A customer account executive is responsible for managing all customer accounts. They are also concerned with the retention of customer accounts and bringing in new leads. Customer Account executive duties are maintaining effective and long-lasting relationships with customers, designing and maintaining account plans for customers, and managing inventory of products and services. You must also provide top-notch customer service to your customers by responding to every inquiry or complaint and resolving all issues. It's also important that you maintain and update the database for prospective and present customers. You might also be the team lead in sales meetings.

There are traits every customer account executive must have, such as analytical, communication, and leadership skills. Important skills, however, are customer service, sales process, sales goals, CRM, and new clients. A bachelor's degree is commonly required for this role. The average customer account executive is paid about $27.87 per hour and $57,965 annually throughout the US.

ScoreCustomer Account ExecutiveUS Average

Salary

4.8

Avg. Salary $61,741

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.8

Race

American Indian and Alaska Native 0.71%

Asian 6.82%

Black or African American 14.49%

Hispanic or Latino 17.56%

Unknown 5.33%

White 55.08%

Gender

female 59.40%

male 40.60%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a customer account executive

Explore customer account executive education requirements

Most common customer account executive degrees

Bachelor's

41.2 %

Associate

23.2 %

High School Diploma

21.8 %

Start to develop specific customer account executive skills

Skills	Percentages
Quality Customer Service	13.52%
Customer Accounts	9.58%
Inbound Calls	9.16%
Technical Support	6.92%
Customer Satisfaction	4.54%

Complete relevant customer account executive training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer account executives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer account executive based on U.S. Bureau of Labor Statistics data and data from real customer account executive resumes.

Research customer account executive duties and responsibilities

Manage produce cleanliness and preparation.
Show compassion and sympathy with problems.
Assist customers with making transactions and bundling services.
Work with various programs on a windows base system.

Prepare your customer account executive resume

When your background is strong enough, you can start writing your customer account executive resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer account executive resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer account executive resume templates

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