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Become A Customer Account Executive

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Working As A Customer Account Executive

  • $62,600

    Average Salary

What Does A Customer Account Executive Do At Comcast

* Manages the maximum utilization of the agent workforce to meet service
* level goals and budgeted objectives.
* Provides direction to ensure accuracy of forecasted internal and
* outsourced call volume for the regional call centers.
* Assists with the development of call center technology and
* productivity tools.
* Provides guidance on call routing and scheduling to ensure required
* coverage.
* Manages all aspects of relationships with outsourced vendors.
* Provides financial modeling and analysis with interdepartmental
* leaders to forecast monthly financials.
* Partners with Corporate Finance to ensure proper posting of
* departments financials including invoices, accruals, and re-classes.
* Researches discrepancies/variances and communicates results.
* Tracks, analyzes, and reports performance data on key departmental
* initiatives.
* Hires, coaches, and evaluates CAE personnel and leadership based on
* performance standards.
* Provides leadership, guidance, and direction to CAE leaders and
* technical staff.
* Consistent exercise of independent judgment and discretion in matters
* of significance.
* Regular, consistent and punctual attendance.
* Must be able to work
* nights and weekends, variable schedule(s) as necessary.
* Other duties and responsibilities as assigned

What Does A Customer Account Executive Do At Sears Holdings

* Builds proposals and quotes for new customers
* Negotiates pricing and terms with new customers
* Conducts follow-ups with customer and and sets clear explicit expectations with customers
* Closes sales to convert new customers
* Works with customer success team to ensure a best-in-class customer onboarding experience
* Documents all activity within Salesforce.com
* Provides management with a weekly update
* Other related job duties and responsibilities as assigned

What Does A Customer Account Executive Do At Manpower Group

* Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues.
* Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
* Must be bilingual (English and Spanish)
* Elicits and records customer information and inquiries using a computerized system.
* Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition.
* Recognizes, conveys, promotes, and sells products and service value
* Articulates our competitive advantage.
* Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
* Demonstrates closing techniques consistently, repeatedly, and in a timely manner.
* Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE).
* Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.
* Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests.
* Enters and confirms sales when appropriate.
* Supports Other lines of business as call volume dictates
* Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience.
* Achieves overall performance goals of the organization.
* Attends training as required.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

What Does A Customer Account Executive Do At Comcast

Interacts with customers via telephone and email to assist with a variety of customer inquiries and issues

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Customer Account Executive jobs

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Customer Account Executive Career Paths

Customer Account Executive
Technical Support Specialist Specialist
Account Manager
5 Yearsyrs
Sales Supervisor Senior Account Executive Local Sales Manager
Digital Sales Manager
9 Yearsyrs
Collections Specialist Sales Consultant Director Of Sales
Director Of Sales & Service
10 Yearsyrs
Specialist Operations Manager Account Executive
District Sales Manager
7 Yearsyrs
Collections Specialist Inside Sales Representative National Account Manager
Enterprise Account Manager
9 Yearsyrs
Technical Support Specialist Project Manager Program Manager
General Manager
7 Yearsyrs
Specialist Account Manager Sales Manager
General Sales Manager
8 Yearsyrs
Billing Specialist Office Administrator Sales Consultant
Internet Manager
6 Yearsyrs
Technical Support Representative Field Service Technician Account Manager
Major Account Manager
7 Yearsyrs
Technical Support Representative Technical Support Technician Account Manager
National Account Manager
8 Yearsyrs
Operations Manager Account Executive Regional Sales Manager
National Accounts Sales Manager
9 Yearsyrs
Service Representative Account Manager Regional Sales Manager
National Sales Manager
10 Yearsyrs
Operations Manager Outside Sales Representative
Outside Sales Manager
6 Yearsyrs
Retention Specialist Service Representative Territory Manager
Regional Business Manager
10 Yearsyrs
Call Center Supervisor Branch Manager Territory Sales Manager
Sales Development Manager
8 Yearsyrs
Dispatcher Operations Manager Account Executive
Senior Sales Executive
9 Yearsyrs
Service Representative Account Executive Sales Manager
Senior Sales Manager
7 Yearsyrs
Dispatcher Delivery Driver Account Manager
Strategic Accounts Manager
9 Yearsyrs
Member Service Representative Office Manager Recruiter
Talent Acquisition Manager
9 Yearsyrs
Member Service Representative Service Representative Account Manager
Territory Account Manager
8 Yearsyrs
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Customer Account Executive Demographics

Gender

  • Female

    60.8%
  • Male

    36.6%
  • Unknown

    2.6%

Ethnicity

  • White

    81.0%
  • Hispanic or Latino

    10.1%
  • Asian

    6.5%
  • Unknown

    1.8%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    72.5%
  • French

    7.9%
  • Portuguese

    2.6%
  • Carrier

    1.7%
  • Hmong

    1.7%
  • Hindi

    1.3%
  • Korean

    1.3%
  • German

    1.3%
  • Cherokee

    0.9%
  • Romanian

    0.9%
  • Dutch

    0.9%
  • Mandarin

    0.9%
  • Cantonese

    0.9%
  • Greek

    0.9%
  • Tagalog

    0.9%
  • Czech

    0.9%
  • Hebrew

    0.9%
  • Arabic

    0.9%
  • Vietnamese

    0.4%
  • Somali

    0.4%
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Customer Account Executive

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Customer Account Executive Education

Customer Account Executive

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Part Time
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Top Skills for A Customer Account Executive

CustomerServiceInternetServicesCustomerAccountsTechnicalSupportTroubleShootingInboundCallsVideoCustomerSatisfactionBillingIssuesCustomerInquiriesTechnicalIssuesCustomerIssuesBillingQuestionsHighVolumeService/EquipmentProblemsRecordsCustomerInformationNewServicesBillingInquiriesPhoneCallsSalesGoals

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Top Customer Account Executive Skills

  1. Customer Service
  2. Internet Services
  3. Customer Accounts
You can check out examples of real life uses of top skills on resumes here:
  • Assisted in the training of new customer service representatives.
  • Support for all lines of business, including Telephone, Video and Internet services as call volume dictates.
  • Answered and attended to customer calls and concerns while making approved changes to customer accounts in a call center environment.
  • Provide technical support for Point of Sale units.
  • Used a trouble shooting guide to walk the customers through trouble shooting steps.

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