How to hire a customer account executive

How to hire a customer account executive, step by step

Here's a step-by-step customer account executive hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer account executive job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer account executive
• Step 8: Go through the hiring process checklist

What does a customer account executive do?

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1. Identify your hiring needs

   Before you start hiring a customer account executive, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A customer account executive's background is also an important factor in determining whether they'll be a good fit for the position. For example, customer account executives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of customer account executives and their corresponding salaries.

   Type of Customer Account Executive	Description	Hourly rate
   Customer Account Executive	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-68
   Customer Relations Coordinator	A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise... Show more	$12-25
   Customer Service Liaison	Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions... Show more	$12-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Quality Customer Service
   • Customer Accounts
   • Inbound Calls
   • Technical Support
   • Customer Satisfaction
   • Customer Inquiries
   • Billing Issues
   • Billing Inquiries
   • CAE
   • Customer Calls
   • Customer Issues
   • Sound Judgment
   • Product Knowledge
   • Customer Support

   Check all skills

   Responsibilities:

   • Manage produce cleanliness and preparation.
   • Show compassion and sympathy with problems.
   • Assist customers with making transactions and bundling services.
   • Work with various programs on a windows base system.
   • Secure long- lasting relationships with Comcast and its clients.
   • Monitor outages and maintenance windows by tracking nodes and affect accounts.

   More customer account executive duties

3. Make a budget

   Including a salary range in the customer account executive job description is a good way to get more applicants. A customer account executive salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a customer account executive in South Carolina may be lower than in Alaska, and an entry-level engineer typically earns less than a senior-level customer account executive. Additionally, a customer account executive with lots of experience in the field may command a higher salary as a result.

   Average customer account executive salary

   $61,741yearly

   $29.68 hourly rate

   ---

   Entry-level customer account executive salary

   $26,000 yearly salary

   Updated January 20, 2026

   Average customer account executive salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Massachusetts	$111,624	$54
   2	California	$108,808	$52
   3	Oregon	$106,066	$51
   4	New York	$101,620	$49
   5	Wisconsin	$101,085	$49
   6	Minnesota	$100,915	$49
   7	Illinois	$100,344	$48
   8	District of Columbia	$96,361	$46
   9	Colorado	$82,277	$40
   10	Virginia	$79,545	$38
   11	North Dakota	$78,452	$38
   12	Indiana	$78,228	$38
   13	Pennsylvania	$75,623	$36
   14	Iowa	$75,583	$36
   15	North Carolina	$71,497	$34
   16	Tennessee	$69,746	$34
   17	West Virginia	$68,910	$33
   18	Utah	$68,893	$33
   19	Texas	$68,444	$33
   20	Kentucky	$66,699	$32

   Average customer account executive salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Okta	$172,346	$82.86	24
   2	Salesforce	$139,956	$67.29	100
   3	Google	$138,731	$66.70	88
   4	VMware	$137,993	$66.34
   5	Workday	$133,085	$63.98	33
   6	Cisco	$125,768	$60.47	156
   7	Oracle	$111,335	$53.53	774
   8	NTT Data International L.L.C.	$110,710	$53.23	164
   9	JPMorgan Chase & Co.	$106,959	$51.42	472
   10	Siemens Healthineers	$101,503	$48.80	18
   11	Quorum International	$100,730	$48.43	8
   12	Meltwater	$98,873	$47.54	13
   13	Wpp Us Holdings Inc	$91,508	$43.99	16
   14	Chubb	$89,116	$42.84	53
   15	Everyday Health	$85,485	$41.10	4
   16	Spredfast	$82,766	$39.79
   17	Global Knowledge	$81,011	$38.95
   18	Validity	$76,079	$36.58	2
   19	Zipline Logistics	$73,038	$35.11	2
   20	Skillsoft	$71,032	$34.15	2

4. Writing a customer account executive job description

   A good customer account executive job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a customer account executive job description:

   Customer account executive job description example

   Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
   
   Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service. Empathizes with clients, helps them resolve outstanding issues and renegotiates the terms of their agreement. Supports “value our customer” campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Works with moderate guidance in own area of knowledge.
   Job Description
   Core Responsibilities
   Uses active listening, empathy and assumes ownership of customer issues through to resolution.Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues.Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast.Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate.Meets or exceeds budgeted retention goals for all product lines.Demonstrates strong problem solving and communications skills.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.
   
   Employees at all levels are expected to:
   
   Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.
   
   Disclaimer:
   
   This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
   
   Comcast is an EOE/Veterans/Disabled/LGBT employer.
   
   Compensation
   Base Pay: $17.45
   
   Total Target Compensation (Base Pay plus Targeted Commission): $26.10
   
   Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
   Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
   
   Education
   High School Diploma / GED
   
   Certifications (if applicable)
   
   Relative Work Experience
   2-5 Years
   
   Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right customer account executive for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your customer account executive job on Zippia to find and recruit customer account executive candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting customer account executives requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer account executive

   Once you've found the customer account executive candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new customer account executive. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a customer account executive?