Customer account executive job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service. Empathizes with clients, helps them resolve outstanding issues and renegotiates the terms of their agreement. Supports “value our customer” campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Works with moderate guidance in own area of knowledge.
Job Description
Core Responsibilities
Uses active listening, empathy and assumes ownership of customer issues through to resolution.Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues.Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast.Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate.Meets or exceeds budgeted retention goals for all product lines.Demonstrates strong problem solving and communications skills.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Compensation
Base Pay: $17.45

Total Target Compensation (Base Pay plus Targeted Commission): $26.10

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education
High School Diploma / GED

Certifications (if applicable)

Relative Work Experience
2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

• 3+ years successful sales experience.
• Experience in the EdTech, HCM or SaaS space is preferred.
• Ability to exceed sales targets, a keen understanding of the steps involved in a sales cycle and ability to leverage each stage to advance the sale.
• Ability to manage a designated territory to maximize revenue growth.
• Ability to operate with a sense of urgency, be aggressive, competitive, and demonstrate a positive, winning attitude.
• Negotiate effectively based on value and time to close.
• Ability to understand complex client requirements and to clearly articulate the company’s offerings to develop solutions to meet those requirements.
• Bachelor’s Degree preferred

OUR VALUES

WE ARE PASSIONATELY COMMITTED TO LEADERSHIP, LEARNING, AND SUCCESS. WE EMBRACE EVERY OPPORTUNITY TO SERVE OUR CUSTOMERS AND EACH OTHER AS:

• ONE TEAM
• OPEN AND RESPECTFUL
• CURIOUS
• AGILE
• TRUE

As a federal contractor, Skillsoft requires all team members working in the United States to be fully vaccinated against COVID-19. Additionally, any Skillsoft team member traveling to the United States for business will also need to be fully vaccinated against COVID-19.

MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge . Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft partners to thousands of leading global organizations, including many Fortune 500 companies. The company features award-winning systems that support learning, performance and success including Skillsoft learning content and the Percipio intelligent learning experience platform.

Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us.

If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.

Innovation is at the heart of everything we do at Meggitt, a worldwide leader in aerospace, defense and selected energy markets. We believe in our vision of 'Enabling the Extraordinary: To Fly, To Power, To Live".

These core values - teamwork, integrity and excellence - are what have allowed us to become the company we are today. With facilities worldwide, Meggitt draws on over 160 years of expertise to enhance the lives of people across the globe.
Job Designation

Subject matter expert and point of escalation for all account executives. Provides analytical support and prioritization support for team through guidance deep analytical evaluation of data. Responsible for managing assigned accounts, including, but not limited to, OEM's, Distributors, Airlines and MRO providers, and uses various channels to generate demand for Meggitt products. Responsible for managing and achieving key sales goals for assigned sites, customers and overall CSS After-Market channel, and acts as primary CSS point of contact, while working closely with both Outside Sales and Meggitt sites, in order to grow new and existing business.

Job Core Responsibilities

* Heavy Analysis of customer accounts with strategies to grow the business while supporting the entire Account Executive team. Conducts analysis of data including benchmarking for team to guide focused execution against target. Analyzes and tracks progress against KPIs and provides report out of gap analysis. Identify and execute effective After-Market sales strategies based on market trends and customer needs to grow pipeline and achieve optimal sales. Evaluate and decide where discounts can be applied and where purchases can be made. Identify sales targets and opportunities, generate leads (both old and new), and develop and implement strategies for execution.
* Manage customer accounts and After-Market Sales/Commercial Spares at respective Meggitt sites. Support all internal and external customers with respect to overseeing the sales cycle, managing customer relationships, quoting, follow-up, tracking performance, developing business opportunities with new and existing customers, performing analysis, forecasting, and surplus sales. Review and negotiate Sales Agreements and Contracts. Capture and analyze data in CRM system, create sales reports where needed, tracks trends and progress. Participate in DLA's in order to maintain transparency at each site; collaborate with teams to hit budgets, fill gaps, drive sales and build relationships.
* Participate in the development of a full-scope Americas Inside Sales Team. Travel for the Company as required:
* Industry conferences/Trade-shows
* Sales meetings
* Customer, Partner & Meggitt site visits

* Coordinate closely with Customer Service and Trade Compliance, in order to ensure customer requirements and commitments are met.
* Assist management where and when required.
* Participate in creating, maintaining, changing and documenting processes & procedures.

Job Specifications

Education Level: (Required): Bachelor's Degree or equivalent experience

Field of Study/Area of Experience:

* 5+ years of experience in Inside Sales, Customer Service, Aerospace/ Aviation After-Market Sales, or combination therof.
* Must be a U.S. Citizen or Permanent resident

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Meggitt is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative by emailing