Customer account executive resume examples from 2026
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How to write a customer account executive resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in customer account executive-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the customer account executive position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a customer account executive resume:
- Quality Customer Service
- Customer Accounts
- Inbound Calls
- Technical Support
- Customer Satisfaction
- Customer Inquiries
- Billing Issues
- Billing Inquiries
- CAE
- Customer Calls
- Customer Issues
- Sound Judgment
- Product Knowledge
- Customer Support
- Technical Issues
- Service Calls
- Service Issues
- Technical Problems
- CQE
- Outbound Calls
- Customer Interaction
- Telephone Calls
- Performance Metrics
- Trouble Calls
- Windows
- Problem Resolution
- Process Payments
- Payment Arrangements
- Phone Services
- Customer Retention
Zippia’s AI can customize your resume for you.
How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write customer account executive experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are examples from great customer account executive resumes:
Work history example #1
Leasing Consultant
Riverstone Residential Group
- Managed all internet marketing and development.
- Used Yardi, Pop Card and Onsite/Blue Moon software.
- Posted Craigslist ads with current rent special's and concessions.
- Handled resident requests, work orders, and other various communications efficiently and professionally.
- Created and distributed communication and information for existing residents.
Work history example #2
Customer Account Executive
Target
- Focused on thorough and positive resolution of customer concerns to ensure customer loyalty.
- Helped with keeping track and doing payroll on a daily basis along with data entry.
- Developed training materials including PowerPoint presentations, classroom documentation, flow charts, workshops and comprehensive process manuals.
- Developed and executed corporate-wide Communication Strategies.
- Received and responded to customer emails regarding banking issues and fraudulent activity.
Work history example #3
Bill Collector
Bank of America
- Followed guidelines for FDCPA *Preformed mortgage servicing for non government sponsored entities in the sub prime market.
- Maintained compliance with FDCPA, TCPA, RESPA, and other federal regulations.
- Managed high-risk loan portfolio with the responsibility of minimizing credit losses.
- Ordered reinstatement figures to customers in foreclosure.
- Serviced delinquencies, foreclosures and investor accounting on government and military loans.
Work history example #4
Customer Care Assistant
United HealthCare Insurance Company
- Provided customer care in the Medicare Retirement Department by resolving billing inquiries and reviewing benefit coverage with Medicare retirees.
- Licensed Producer for Health and Prescription Medicare Plans.
- Prepared and sent out member and provider HIPAA, EOB, and pre-existing documents.
- Promoted additional services/communication channels to shareholders when necessary.
- Maintained confidentiality of patient data in compliance with HIPAA and other regulations.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
Here is the best way to format your education section:
- Display your highest degree first.
- If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
- If you have a bachelor's or master's degree, do not list your high school education.
- If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Associate's Degree in accounting
Monroe College, Bronxville, NY
2013 - 2015
Highlight your customer account executive certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your customer account executive resume:
- Certified Pharmacy Technician (CPhT)
- Certified Management Accountant (CMA)
- Certified Network Computer Technician (CNCT)
- Dental Assistant (RDA)