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Customer account executive skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Customer account executive example skills

Below we've compiled a list of the most critical customer account executive skills. We ranked the top skills for customer account executives based on the percentage of resumes they appeared on. For example, 13.5% of customer account executive resumes contained quality customer service as a skill. Continue reading to find out what skills a customer account executive needs to be successful in the workplace.

15 customer account executive skills for your resume and career

1. Quality Customer Service

Here's how customer account executives use quality customer service:

Interacted and communicated collaboratively within the sales group and other groups to provide a quality customer service and support experience.
Maintained the ability to establish and maintain an effective repertoire with customers while delivering quality customer service.

2. Customer Accounts

Here's how customer account executives use customer accounts:

Provide exceptional customer service while enforcing company policy and resolve daily customer issues including adjustments to customer accounts.
Resolved delinquent account balances posting payments towards customer accounts as well as corrected and/or researched errors.

3. Inbound Calls

Here's how customer account executives use inbound calls:

Answered 60-80 inbound calls daily regarding telecommunication products and services.
Facilitate various inbound calls from customers requesting account modifications.

4. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how customer account executives use technical support:

Direct customer communication involving step-by-step instructions, account problems such as balances, technical support, adding/removing information, etc.
Assisted customers with installation of electronic application ordering system; provided training and technical support to end-users.

5. Customer Satisfaction

Here's how customer account executives use customer satisfaction:

Provided inbound support to customers experiencing technical difficulties and equipment problems in order to reduce service calls and improve customer satisfaction.
Managed customer service representatives to ensure key performance indicators, business objectives and customer satisfaction levels for quality service were met.

6. Customer Inquiries

Here's how customer account executives use customer inquiries:

Responded to customer inquiries about new service and pricing by consistently following a strategic sales process to maximize every sales opportunity.
Responded to inbound customer inquiries regarding claim procedures, eliminating product defects and customer returns.

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7. Billing Issues

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Here's how customer account executives use billing issues:

Generated billing statements and researched billing history utilizing computerized systems to resolve customer's billing issues.
Resolved billing issues and performed calculation of credit adjustments and forwarded adjustments accordingly.

8. Billing Inquiries

Here's how customer account executives use billing inquiries:

Scheduled installations, changes of service, provided detailed explanation of billing inquiries/pro-rates and troubleshooting service issues.
Respond appropriately to resolve incoming telephone requests concerning clarification of billing inquiries and/or troubleshooting system problems.

9. CAE

Here's how customer account executives use cae:

Monitored CAE interactions to provide coaching and development in regards quality and performance.
Lead a team of up to 13 Customer Account Executives (CAE's) responsible for all customers in Charles County.

10. Customer Calls

Here's how customer account executives use customer calls:

Provided detailed and accurate accounts information for customer calls for future reference, prevention and improvement efforts.
Answered customer calls, obtained info necessary for transaction resolution.

11. Customer Issues

Here's how customer account executives use customer issues:

Utilized a wide range of technical training and knowledge to resolve customer issues effectively and efficiently while maintaining positive customer experience.
Advanced to the customer escalation team through exceptional work performance and a demonstrated ability to resolve difficult and sensitive customer issues.

12. Sound Judgment

The importance of sound judgment is to assess a circumstance or an issue impartially with a clear mind, compute dangers, and settle on a decision. It is a significant working environment ability since it avoids panicking under tension and handle difficulties.

Here's how customer account executives use sound judgment:

Demonstrated awareness of company policies and procedures while applying sound judgment within company guidelines.
Related to customers, exercised sound judgment, and acted responsibly in the customer's and the company's interest.

13. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how customer account executives use product knowledge:

Provide superior customer service and maintain detailed sales product knowledge, including competitive information and metrics.
Generated additional revenue utilizing advanced product knowledge and friendly sales techniques to up-sell products.

14. Customer Support

Here's how customer account executives use customer support:

Served as liaison between customer support team and management and customer to improve customer service and business productivity.
Resolved customer support related issues and provided customer with proper solutions, via troubleshooting techniques.

15. Technical Issues

Here's how customer account executives use technical issues:

Resolved technical issues surrounding Internet, telephone and digital cable services while demonstrating excellent customer service and technical skills.
Trouble shoot and rectify technical issues remotely and repair devices while educating customers and maintaining customer engagement throughout.

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What skills help Customer Account Executives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on customer account executive resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What customer account executive skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young customer account executives need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

Do you want to know more?

List of customer account executive skills to add to your resume

The most important skills for a customer account executive resume and required skills for a customer account executive to have include:

Quality Customer Service
Customer Accounts
Inbound Calls
Technical Support
Customer Satisfaction
Customer Inquiries
Billing Issues
Billing Inquiries
CAE
Customer Calls
Customer Issues
Sound Judgment
Product Knowledge
Customer Support
Technical Issues
Service Calls

Service Issues
Technical Problems
CQE
Outbound Calls
Customer Interaction
Telephone Calls
Performance Metrics
Trouble Calls
Windows
Problem Resolution
Process Payments
Payment Arrangements
Phone Services
Customer Retention
Technical Troubleshooting
Billing System

Stressful Situations
Delinquent Account Balances
Upselling
Provide Customer Support
Technical Assistance
Billing Cycle
Customer Equipment
Product Line
Floor Support
Customer Education
VoIP
Technical Difficulties
Customer Complaints
Xfinity
Logical Relationship

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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