What does a customer account executive do?
The role of account executives is to support both new and existing client accounts. They are responsible for building and maintaining positive relationships with new and existing clients. They are often the point of contact for brand teams and clients. They are expected to fulfill other duties and responsibilities, which include developing new business prospects, designing and maintaining account plans for clients, and coordinating account activities. To become a successful account executive, you should have excellent strategic planning skills, solid sales skills, and attention to detail.
Customer account executive responsibilities
Here are examples of responsibilities from real customer account executive resumes:
- Manage produce cleanliness and preparation.
- Show compassion and sympathy with problems.
- Assist customers with making transactions and bundling services.
- Work with various programs on a windows base system.
- Secure long- lasting relationships with Comcast and its clients.
- Monitor outages and maintenance windows by tracking nodes and affect accounts.
- Take ownership and accountability and promote Comcast products and services where appropriate.
- Negotiate pricing and bundling by making offers of credits and/or discounts within company guidelines.
- Handle escalate merchant calls resolving complex issues with professionalism and diplomacy regarding funding and POS equipment issues.
- Obtain all necessary information to troubleshoot and find resolutions to service problems while answering any questions customers may have.
- Generate instructional/training material to support CAE work order performance.
- Monitor CAE interactions to provide coaching and development in regards quality and performance.
- Process loan collateral controls transaction and validate all relate documentation on the POS terminal.
- Demonstrate superb organizational and multitasking abilities
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP etc.
Customer account executive skills and personality traits
We calculated that 14% of Customer Account Executives are proficient in Quality Customer Service, Customer Accounts, and Inbound Calls. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Customer Account Executives that have these skills listed on their resume here:
- Quality Customer Service, 14%
Interacted and communicated collaboratively within the sales group and other groups to provide a quality customer service and support experience.
- Customer Accounts, 10%
Provide exceptional customer service while enforcing company policy and resolve daily customer issues including adjustments to customer accounts.
- Inbound Calls, 9%
Answered 60-80 inbound calls daily regarding telecommunication products and services.
- Technical Support, 7%
Direct customer communication involving step-by-step instructions, account problems such as balances, technical support, adding/removing information, etc.
- Customer Satisfaction, 5%
Provided inbound support to customers experiencing technical difficulties and equipment problems in order to reduce service calls and improve customer satisfaction.
- Customer Inquiries, 4%
Responded to customer inquiries about new service and pricing by consistently following a strategic sales process to maximize every sales opportunity.
"quality customer service," "customer accounts," and "inbound calls" are among the most common skills that customer account executives use at work. You can find even more customer account executive responsibilities below, including:
Communication skills. To carry out their duties, the most important skill for a customer account executive to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Customer account executives often use communication skills in their day-to-day job, as shown by this real resume: "resolved product issues and shared benefits of new technology.managed quality communication, customer support and product representation for each client. "
Customer-service skills. Another skill that relates to the job responsibilities of customer account executives is customer-service skills. This skill is critical to many everyday customer account executive duties, as "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This example from a resume shows how this skill is used: "provided ongoing customer support including project management, problem resolution, service activation, and technical and equipment specification. "
Interpersonal skills. For certain customer account executive responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of a customer account executive rely on this skill, as "representatives should be able to create positive interactions with customers." For example, this snippet was taken directly from a resume about how this skill applies to what customer account executives do: "employed empathy and effective interpersonal skills together with sales skills to resolve billing inquiries. "
Listening skills. A commonly-found skill in customer account executive job descriptions, "listening skills" is essential to what customer account executives do. Customer account executive responsibilities rely on this skill because "representatives must listen carefully to ensure that they understand customers in order to assist them." You can also see how customer account executive duties rely on listening skills in this resume example: "demonstrated active listening and problem-solving techniques to resolve customer billing inquiries and complaints. "
Patience. While "patience" is last on this skills list, don't underestimate its importance to customer account executive responsibilities. Much of what a customer account executive does relies on this skill, seeing as "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here is a resume example of how this skill is used in the everyday duties of customer account executives: "provided high quality and efficient customer support via phone or e-support solutions demonstrated courtesy and patience in customer service. "
The three companies that hire the most customer account executives are:
- Skillsoft
49 customer account executives jobs
- Comcast46 customer account executives jobs
- Workday12 customer account executives jobs
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Compare different customer account executives
Customer account executive vs. Customer relations coordinator
A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.
There are some key differences in the responsibilities of each position. For example, customer account executive responsibilities require skills like "technical support," "cae," "sound judgment," and "customer support." Meanwhile a typical customer relations coordinator has skills in areas such as "customer service," "customer relations," "credit card payments," and "collection procedures." This difference in skills reveals the differences in what each career does.
Customer relations coordinators tend to make the most money working in the automotive industry, where they earn an average salary of $39,584. In contrast, customer account executives make the biggest average salary, $45,401, in the telecommunication industry.customer relations coordinators tend to reach similar levels of education than customer account executives. In fact, customer relations coordinators are 0.4% more likely to graduate with a Master's Degree and 0.3% more likely to have a Doctoral Degree.Customer account executive vs. Customer service liaison
Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.
Each career also uses different skills, according to real customer account executive resumes. While customer account executive responsibilities can utilize skills like "technical support," "customer satisfaction," "billing issues," and "billing inquiries," customer service liaisons use skills like "strong customer service," "patients," "phone calls," and "data entry."
Customer service liaisons may earn a lower salary than customer account executives, but customer service liaisons earn the most pay in the technology industry with an average salary of $40,134. On the other hand, customer account executives receive higher pay in the telecommunication industry, where they earn an average salary of $45,401.Average education levels between the two professions vary. Customer service liaisons tend to reach similar levels of education than customer account executives. In fact, they're 3.8% more likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Customer account executive vs. Customer service agent
Customer service agents are employees assigned to answer incoming calls to their company's service hotline. They are equipped with proper training on company products and policies so that they can assist customers. Agents answer customer's inquiries, guide them through steps that they may need to take, and take note of customer complaints. For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments. They also try to mitigate any problems that may arise. Customer service agents should be patient, and should also have good communication and problem-solving skills.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customer account executive is likely to be skilled in "technical support," "cae," "sound judgment," and "service calls," while a typical customer service agent is skilled in "check-in," "reservations," "customer service," and "quality standards."
Customer service agents make a very good living in the technology industry with an average annual salary of $28,862. On the other hand, customer account executives are paid the highest salary in the telecommunication industry, with average annual pay of $45,401.customer service agents typically earn similar educational levels compared to customer account executives. Specifically, they're 1.1% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Customer account executive vs. Customer service advocate
A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.
Types of customer account executive
Updated January 8, 2025
