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Become A Customer Account Manager

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Working As A Customer Account Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $61,570

    Average Salary

What Does A Customer Account Manager Do At United Technologies Corporation

* Drive key operational performance requirements for NURS customers including both airline and engine overhaul centers.
* Consistent, complete and accurate communication of account information and delivery commitments to customers and supporting organizations
* Follow up on all customer requests in a timely and effective manner
* Track and measure the performance results.
* Provide and present quarterly progress reports and business reviews to customers and Fleet Managers as required.
* Coordinate between Supplier Team and Fleet Management to enable successful delivery performance and ensure “one voice” to the customer
* Work with Fleet Management to prioritize critical customer needs and identify issues that will impact them
* Continually develop process improvement initiatives based upon review of on-going operations
* Generate and manage sales orders in SAP including account financials in accordance with contractual obligations

What Does A Customer Account Manager Do At Quad/Graphics

* Optimize customer strategy across platform to achieve all customer objectives and outcomes using unique and creative customer specific approaches
* Conduct independent analysis of the customer’s specifications in order to leverage the company solutions to drive customers brand and marketing strategies.
* Develop and cultivate customer relationships for a mutually beneficial business partnership
* Apply specialized knowledge of all aspects of print and marketing services to make autonomous decisions on behalf of the customers (For example: Shift work between locations, Adjust Print Specifications, Shut/Start Production Equipment and Job Engineering)
* Uses independent discretion to negotiate solutions that impact Customers general business operations
* Track profitability; conduct routine internal and external business reviews to make recommendations to optimize the marketing strategies for both the customer and Quad
* Manage vendor relationships on behalf of the customer providing end to end solutions
* Consult and educate on overall print business

What Does A Customer Account Manager Do At Comcast

* Retain business customers by mining and growing accounts through solution based selling and account management via the telephone.
* Make outbound calls to accounts to achieve sales quota metrics.
* Prepares sales documentation, activity reports, and forecasts, as required.
* Creates proposals for customers related to the proposed solution and new sales opportunities.
* Develop customer relationships through regular customer contact via the telephone.
* Drive both sales growth and account retention by introducing various products and services available through Comcast Business.
* Document effectively and accurately conversations and contact information into client management system.
* Work with customers to minimize down-grading or leaving Comcast.
* Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned

What Does A Customer Account Manager Do At Zodiac Aerospace

* Develops and coordinates technical training for staff and/or customers
* Provides technical support to the customer
* Determines requirements for consignment inventory to support Field Service projects
* Records and then facilitates the corrections of all Product Support Requests
* Coordinates all field upgrades for passenger seating
* Manages internal project execution to ensure on time delivery of support.
* Acts as a liaison between customers, manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries
* Develops and implements communication and tracking programs in support of the organizations objectives
* Performs others related duties as required

What Does A Customer Account Manager Do At Randstad

* Applies basic concepts, principles, and technical capabilities to perform routine tasks
* Works on projects of limited scope and complexity
* Follows established procedures to resolve readily identifiable technical problems
* Works under direct supervision and receives detailed instructions
* Develops competence by performing structured work assignments
* Support customers within the United States
* Act as customer advocate and liaison back into the organization
* Take calls from customers on a daily basis
* Prioritize action items and take action accordingly
* Work cross-functionally to resolve customer inquiries

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Customer Account Manager jobs

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Customer Account Manager Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • Chinese

  • German

  • Mandarin

  • Italian

  • Russian

  • Carrier

  • Vietnamese

  • Thai

  • Cantonese

  • Tagalog

  • Arabic

  • Marathi

  • Hindi

  • Korean

  • Cree

  • Bulgarian

  • Ukrainian

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Customer Account Manager

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Customer Account Manager Education

Customer Account Manager

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Real Customer Account Manager Salaries

Job Title Company Location Start Date Salary
Principal Customer Account Manager Shell Global Solutions (Us) Inc. Houston, TX Jun 29, 2012 $209,400
Senior Customer Account Manager Tomtom North America, Inc. San Jose, CA Oct 16, 2014 $120,806
Senior Customer Account Manager Tomtom North America, Inc. Redwood City, CA Oct 17, 2011 $100,000
Customer Account Manager Clickfox, Inc. Atlanta, GA Feb 07, 2011 $92,310 -
Customer Account Manager Clickfox, Inc. Atlanta, GA Feb 11, 2011 $92,310 -
Customer Account Manager Jet Aviation St. Louis, Inc. Cahokia, IL Sep 02, 2011 $91,112
Manager, Customer Asset Controls CHEP USA Orlando, FL Oct 01, 2011 $90,000
Senior Customer Account Manager New Skies Satellites, Inc. Washington, DC Dec 19, 2009 $81,113
Customer Service Account Manager Agility Logistics Corp. Atlanta, GA Jul 01, 2012 $70,926
Customer Account Manager I Bilingual Sage Software, Inc. Lawrenceville, GA Oct 24, 2013 $70,533 -
Senior Customer Account Manager Mt2 Network New York, NY Aug 29, 2013 $65,000
Customer Account Manager I Sage Software, Inc. Lawrenceville, GA Oct 25, 2016 $63,066 -
Customer Account Manager (Logistics Manager) Agility Logistics Corp. Erlanger, KY Feb 09, 2016 $58,635
Customer Service Account Manager Knapp Logistics Automation, Inc. Kennesaw, GA Oct 31, 2013 $50,700 -
Customer Service Account Manager Knapp Logistics Automation, Inc. Kennesaw, GA Nov 01, 2010 $45,000 -

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Top Skills for A Customer Account Manager


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Top Customer Account Manager Skills

  1. Customer Accounts
  2. Customer Service
  3. Delivery
You can check out examples of real life uses of top skills on resumes here:
  • Developed new and existing customer accounts, entered orders, covered loads and managed freight tendered from customers.
  • Provided consistently high quality and timely customer service to achieve individual goals and targeted performance levels.
  • Retail scorecards at 98-100% on time delivery for the past 5 years.
  • Worked closely with sales to ensure customer satisfaction and needs were met.
  • Direct immediate contact with Customers who have not renewed their Lease agreements.

Top Customer Account Manager Employers

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