Customer account manager vs billing manager

The differences between customer account managers and billing managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer account manager and a billing manager. Additionally, a billing manager has an average salary of $77,507, which is higher than the $45,951 average annual salary of a customer account manager.

The top three skills for a customer account manager include customer service, customer accounts and CRM. The most important skills for a billing manager are patients, customer service, and billing procedures.

Customer account manager vs billing manager overview

	Customer Account Manager	Billing Manager
Yearly salary	$45,951	$77,507
Hourly rate	$22.09	$37.26
Growth rate	8%	17%
Number of jobs	110,138	38,709
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 46%
Average age	47	47
Years of experience	6	6

What does a customer account manager do?

Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.

What does a billing manager do?

A billing manager is in charge of overseeing the systems and processes concerned with billing in a company. One of their primary duties is to handle the receivable accounts to ensure smooth cash flow, assess the validity of bills, provide corrective measures when necessary, supervise the workforce's performance, and solve issues raised by staff. As a billing manager, it is essential to implement all policies and regulations while leading and encouraging the team in their joint effort to reach targets and deadlines.

Customer account manager vs billing manager salary

Customer account managers and billing managers have different pay scales, as shown below.

	Customer Account Manager	Billing Manager
Average salary	$45,951	$77,507
Salary range	Between $29,000 And $72,000	Between $52,000 And $114,000
Highest paying City	New York, NY	San Jose, CA
Highest paying state	Alaska	New Jersey
Best paying company	Mouser Electronics	Google
Best paying industry	Technology	Utilities

Differences between customer account manager and billing manager education

There are a few differences between a customer account manager and a billing manager in terms of educational background:

	Customer Account Manager	Billing Manager
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer account manager vs billing manager demographics

Here are the differences between customer account managers' and billing managers' demographics:

	Customer Account Manager	Billing Manager
Average age	47	47
Gender ratio	Male, 59.4% Female, 40.6%	Male, 17.7% Female, 82.3%
Race ratio	Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.8% White, 60.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer account manager and billing manager duties and responsibilities

Customer account manager example responsibilities.

Lead project of reducing checks process by leveraging ACH payments resulting in a savings on head count.
Manage inventory logistics which includes coordinating inventory levels with production schedules and international delivery deadlines.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Decrease staff time (and payroll) with customer issues by launching CRM and leading regional implementation and training.
Enter invoices into QuickBooks from carrier that is delivering material to destination.
Take orders from customer, enter into QuickBooks, send customers order confirmation.

Billing manager example responsibilities.

Manage, extract, and process EHRs by request.
Manage the clinical staff payroll, the coding, authorization, and the billing of PDN, HHA and DME claims.
Manage point-of-service collection functions to improve customer service and increase revenue for clinic and surgery centers.
Manage preparation and maintain analysis by divisions to include CPT fees, Medicare reimbursement and contract reimbursements.
Credential providers with Medicare, Medicaid and commercial carriers.
Approve and post all A/R adjustments via PeopleSoft.

Customer account manager vs billing manager skills

Common customer account manager skills

Customer Service, 26%
Customer Accounts, 17%
CRM, 10%
Collections Process, 8%
Persuasion, 8%
Customer Retention, 7%

Common billing manager skills

Patients, 14%
Customer Service, 9%
Billing Procedures, 6%
Revenue Cycle, 4%
Financial Reports, 4%
Medicaid, 4%

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Customer Account Manager
Customer Account Manager vs Billing Manager

Updated January 8, 2025

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