How to hire a customer account manager

How to hire a customer account manager, step by step

Here's a step-by-step customer account manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer account manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer account manager
• Step 8: Go through the hiring process checklist

What does a customer account manager do?

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1. Identify your hiring needs

   The customer account manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a customer account manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a customer account manager that fits the bill.

   This list shows salaries for various types of customer account managers.

   Type of Customer Account Manager	Description	Hourly rate
   Customer Account Manager		$13-34
   Billing Manager	A billing manager is in charge of overseeing the systems and processes concerned with billing in a company. One of their primary duties is to handle the receivable accounts to ensure smooth cash flow, assess the validity of bills, provide corrective measures when necessary, supervise the workforce's performance, and solve issues raised by staff... Show more	$25-54
   Office Manager	Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well... Show more	$14-29

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Customer Accounts
   • CRM
   • Collections Process
   • Persuasion
   • Customer Retention
   • Account Management
   • Cam
   • Customer Signatures
   • Lease Agreements
   • Route Sheet
   • Past Due Accounts
   • Inventory Management
   • Inbound Calls

   Check all skills

   Responsibilities:

   • Lead project of reducing checks process by leveraging ACH payments resulting in a savings on head count.
   • Manage inventory logistics which includes coordinating inventory levels with production schedules and international delivery deadlines.
   • Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
   • Decrease staff time (and payroll) with customer issues by launching CRM and leading regional implementation and training.
   • Enter invoices into QuickBooks from carrier that is delivering material to destination.
   • Take orders from customer, enter into QuickBooks, send customers order confirmation.

   More customer account manager duties

3. Make a budget

   Including a salary range in your customer account manager job description is a great way to entice the best and brightest candidates. A customer account manager salary can vary based on several factors:

   • Location. For example, customer account managers' average salary in arkansas is 49% less than in alaska.
   • Seniority. Entry-level customer account managers earn 60% less than senior-level customer account managers.
   • Certifications. A customer account manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a customer account manager's salary.

   Average customer account manager salary

   $45,951yearly

   $22.09 hourly rate

   ---

   Entry-level customer account manager salary

   $29,000 yearly salary

   Updated January 21, 2026

   Average customer account manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$66,381	$32
   2	Rhode Island	$59,823	$29
   3	Illinois	$59,206	$28
   4	Washington	$58,871	$28
   5	Maryland	$58,036	$28
   6	Massachusetts	$57,654	$28
   7	Virginia	$53,526	$26
   8	Michigan	$49,652	$24
   9	Ohio	$49,344	$24
   10	Pennsylvania	$47,912	$23
   11	Texas	$46,155	$22
   12	Oregon	$45,835	$22
   13	Indiana	$45,817	$22
   14	North Carolina	$45,800	$22
   15	Arizona	$45,690	$22
   16	Georgia	$45,423	$22
   17	Florida	$43,805	$21
   18	Maine	$42,094	$20
   19	West Virginia	$41,130	$20
   20	Tennessee	$40,740	$20

   Average customer account manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Mouser Electronics	$102,349	$49.21
   2	Western Digital	$88,993	$42.79
   3	FleetCor Technologies	$72,377	$34.80
   4	Meggitt PLC	$66,724	$32.08
   5	General Electric	$64,380	$30.95	74
   6	ClickFox	$61,850	$29.74
   7	Data	$61,137	$29.39	3
   8	Johns Hopkins Medicine	$59,855	$28.78
   9	Marzetti	$57,278	$27.54
   10	Textron	$57,038	$27.42	3
   11	HSBC Bank	$55,155	$26.52
   12	Brown-Forman	$51,217	$24.62
   13	Koch Industries	$50,269	$24.17
   14	Golden State Foods	$49,719	$23.90
   15	Cardinal Health	$49,092	$23.60	36
   16	Avalara	$48,556	$23.34	2
   17	Nestlé	$48,213	$23.18	9
   18	Justworks	$47,614	$22.89
   19	Crane Co.	$46,281	$22.25	3
   20	Raytheon Technologies	$45,636	$21.94	3

4. Writing a customer account manager job description

   A good customer account manager job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a customer account manager job description:

   Customer account manager job description example

   Responsibilities
   
   We are PepsiCo Sales. We are game changers, mountain movers and history makers. We are a diverse group, spread among 200 countries and united by a shared set of values and goals.
   
   That's why we Win with Purpose. Together, we blaze new trails, succeed, celebrate and never settle for second best. At PepsiCo, we're committed to performing well as individuals and in teams, to strengthen the company as a whole.
   
   Are you hungry to be a part of the World's largest portfolio of billion dollar food and beverage brands? Then now is the time to explore the opportunities of PepsiCo: what makes you unique makes us better.
   
   The Key Account Manager (KAM) for Retail Sales is responsible for executing a selling strategy in assigned retail accounts.
   
   Successful candidates will manage key customer relationships including negotiating customer agreements that deliver against internal operating plans and customer expectations.
   
   * Maximize volume and revenue in key assigned accounts by using fact-based selling methods
   * Activate local and national marketplace initiatives and promotions to build brand development and maximize brand performance
   * Analyze customer information and business trends using IRI and Nielsen to identify and expand business opportunities
   * Work closely with the Selling Operations team to improve overall customer satisfaction
   * Cultivate strong customer relationships
   * Ensure customers are complying with PBC contract requirements
   
   #LI-USA
   
   Qualifications
   
   * Previous sales experience; preferably with a consumer packaged goods organization
   * Previous fact-based direct selling experience
   * Highly motivated individual with excellent communication, negotiation, influencing, and follow up skills.
   * Seasoned in conflict management
   * Strong computer skills
   * Solid understanding of financials including P&L impact of sales decisions
   * Ability to work a flexible schedule including early mornings, evenings and/or weekends
   * Proven leadership capability with a track record of leading and influencing large multi-level teams.
   * Capability to excel in Sales
   * Commitment and ability to succeed within a fast paced organization
   * Business & financial acumen
   * Direct Store Delivery (DSD) experience preferred
   * This position is limited to persons with indefinite right to work in the United States
   * Must have a valid driver's license
   * Safe driving record strongly preferred
   
   COVID-19 vaccination is a condition of employment for this role. Please note that all such company vaccine requirements provide the opportunity to request an approved accommodation or exemption under applicable law
   
   EEO Statement
   
   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
   
   PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
   
   If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.
   
   Please view our Pay Transparency Statement

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5. Post your job

   There are various strategies that you can use to find the right customer account manager for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your customer account manager job on Zippia to find and recruit customer account manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting customer account managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer account manager

   Once you've found the customer account manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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