Customer account manager job description

Responsibilities

We are PepsiCo Sales. We are game changers, mountain movers and history makers. We are a diverse group, spread among 200 countries and united by a shared set of values and goals.

That's why we Win with Purpose. Together, we blaze new trails, succeed, celebrate and never settle for second best. At PepsiCo, we're committed to performing well as individuals and in teams, to strengthen the company as a whole.

Are you hungry to be a part of the World's largest portfolio of billion dollar food and beverage brands? Then now is the time to explore the opportunities of PepsiCo: what makes you unique makes us better.

The Key Account Manager (KAM) for Retail Sales is responsible for executing a selling strategy in assigned retail accounts.

Successful candidates will manage key customer relationships including negotiating customer agreements that deliver against internal operating plans and customer expectations.

* Maximize volume and revenue in key assigned accounts by using fact-based selling methods
* Activate local and national marketplace initiatives and promotions to build brand development and maximize brand performance
* Analyze customer information and business trends using IRI and Nielsen to identify and expand business opportunities
* Work closely with the Selling Operations team to improve overall customer satisfaction
* Cultivate strong customer relationships
* Ensure customers are complying with PBC contract requirements

#LI-USA

Qualifications

* Previous sales experience; preferably with a consumer packaged goods organization
* Previous fact-based direct selling experience
* Highly motivated individual with excellent communication, negotiation, influencing, and follow up skills.
* Seasoned in conflict management
* Strong computer skills
* Solid understanding of financials including P&L impact of sales decisions
* Ability to work a flexible schedule including early mornings, evenings and/or weekends
* Proven leadership capability with a track record of leading and influencing large multi-level teams.
* Capability to excel in Sales
* Commitment and ability to succeed within a fast paced organization
* Business & financial acumen
* Direct Store Delivery (DSD) experience preferred
* This position is limited to persons with indefinite right to work in the United States
* Must have a valid driver's license
* Safe driving record strongly preferred

COVID-19 vaccination is a condition of employment for this role. Please note that all such company vaccine requirements provide the opportunity to request an approved accommodation or exemption under applicable law

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.

We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.

Fiber driven. People powered.

Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart.

As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.

This position is based within reasonable commutable distance to Longview, TX

Summary:

As a Customer Account Manager, you will be dedicated to building and maintaining strong client relationships ensuring that Conterra is positioned to deliver on the services agreed upon that align with the client’s goals, objectives, and expectations. We educate our clients, offer advice and suggestions, problem-solve, and advocate for them. Our success is measured by their success.

Principal Responsibilities:

• Manage and maintain a growing book of current business.
• Act as the main point of contact for all accounts within your book of business
• Build long-term partnerships across your book of business.
• Proactively contact active clients to enhance customer solutions driving customer retention and provide excellent support to your clients.
• Educate clients on all existing and new product offerings.

• To complete a volume of calls to customers (in the territory) on regular daily basis
• To secure an assigned number of sales appointments (webinars and phone)
• Responsible for documenting all call activities in CRM system.
• Provide feedback on market trends and competitive activities to sales and marketing leadership.

Required Education, Experience and Qualifications:

• Previous role in technology sales preferred.
• Previous sales experience is required.
• Carrier or industry experience is preferred
• A valid driver’s license and clean driving record is required
• Must be a high school graduate while college and experience in Business, Sales, Marketing, or related field preferred.

We are even more excited to meet you if:

• You have Excellent communication and interpersonal skills
• You have Basic knowledge of components of a telecommunication system
• High ethical standards
• Ability to handle multiple projects
• Ability to work independently
• Effective computer skills

Diversity & Inclusion

Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

As the Manager, Customer Accounts, you will oversee an assigned customer account base and focus on increasing the profitability of those accounts. You'll also serve as the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of business solutions. If you're excited by the challenge of connecting with clients, building relationships and seizing opportunities, take your career to the next level with our rapidly growing, dynamic global company.

XPO intends to spin off its tech-enabled brokered transportation platform as RXO in or around November 2022, creating two independent publicly traded companies. Visit rxo.com for more information. Please note that this position is in scope to transition to RXO once the planned spin-off is completed.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

• Serve as the primary point of contact for the sales team and customers to handle ongoing account activities and issue escalations/resolutions
• Partner with key stakeholders, including customers, shippers and consignees, to integrate business processes that create an effective and efficient set of organizational dependencies related to electronic data interchange
• Support and participate in the service management process to drive on-time performance, manage customer expectations and improve customer satisfaction
• Manage and analyze accessorial expenses for assigned accounts
• Visit customer locations, deliver presentations and represent XPO in a professional manner at quarterly meetings

What you need to succeed at XPO:

At a minimum, you'll need:

• 4 years of experience in customer service or operations
• Demonstrated understanding of and familiarity with the most widely known and emerging tools, technologies and social applications

It'd be great if you also have:

• Bachelor's degree in Transportation or Logistics, or a related field
• 5 years of experience in operations or customer service
• Experience presenting data and compelling information to external customers
• Strong fluency with Windows applications and Microsoft Office (Excel and PowerPoint)
• Excellent negotiation skills
• Success in identifying opportunities for process efficiency and resource maximization
• Experience in developing, recommending and implementing proactive operational solutions

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.