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Customer Account Manager

Insightsoftware
Customer Account Manager Job in McLean, VA
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Learn more about what is possible with Logi at LogiAnalytics.com.Job DescriptionThe Customer Account Manager (CAM) is responsible for partnering with our customers to ensure their long-term success.
Junior Level
Mid Level
Management
Bachelors Preferred
New
7d ago
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Custom Apparel Account Manager - In House

Marylands Athletic House Inc.
Customer Account Manager Job in Gaithersburg, MD
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Responsibilities:

  • Create profitable Business, by continually building your sales territory
  • Pin Point key accounts in your area, and develop ways to generate sales from them
  • All High School and College leads need to be serviced by the road sales rep in that territory. These accounts are held for the road sales reps due to the large number of opportunities that are associated with these accounts. It is expected that these accounts grow year over year, as you are able to create a relationship in the schools with all key contacts, (Administration, Business Manager, Coaches)
  • It will also be your responsibility to service accounts that require any visits, deliveries, or other types of extra attention.
  • Make sure that each order is handled effectively through the entire sales process, which includes:
    • Filling out the proper paperwork for each order. This ensures delivery of a quality product.
    • Entering the order correctly in the computer, which will help with collection of invoices, ordering, and follow-up for future orders.
    • Pricing items correctly.
    • Ordering items from vendors.
    • Follow-up with production staff to make sure the orders are being completed by the delivery date. If they are not, we need to make sure we are in contact with the customer about the status or their order.
Management
30d ago
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Customer Account Manager (New Sales)

RQI Partners LLC
Customer Account Manager Job, Remote or Roseland, NJ
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Helping Save More Lives


That’s our mission. It’s our business. We are seeking team players who are passionate about making a commitment to our mission and making it their business.

Yes, impact! We have opportunities for Impact Managers — the individuals who play the lead role in helping our customers achieve success by leveraging and maximizing our lifesaving digital resuscitation education solutions to help save more lives from cardiac arrest.

We invite you to review the requirements of the position below. If this career opportunity to create and own how you will prepare, support and lead customers to their fullest potential to impact and improve cardiac arrest survival has piqued your interest, RQI Partners wants to hear from you.

Helping Save More Lives — Our Mission, Our Business.

RQIP Benefits Include

  • Generous PTO & Holidays
  • Remote Work Environment (some positions require travel)
  • Comprehensive Medical ,Dental and Vision
  • HSA & FSA Account Options, with employer HSA contribution
  • 401k with Employer Match & Profit Sharing
  • Employee Assistance Program
  • Tuition Reimbursement
  • Professional Development Opportunities
  • Student Loan Repayment Assistance

Position Overview

  • New Order Value – Achieve the targets for new order value.
  • Customer Account Management - Manage allocated accounts in a customer centric manner.
  • Best Practices - Share customer best practices in RQI program adoption between customers.
  • Consultative Methodology – Use a consultative approach to achieve financial goals.
  • Implementation – Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission.
  • Relationships – Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system.
  • Customer Health – Ensure the overall health of customers by acting as the primary point of contact and managing issues when they arise and ensuring conclusion.
  • Implementation – Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission.
  • RQI Portfolio – Represent with high competence the complete RQI Portfolio in designated accounts.
  • Renewals & Expansions - Ensure that targets for expansions/renewals in designated accounts are met.

Accountabilities

  • Program & Mission – Act as ambassador for the “why” and “how” behind the RQIP mission of saving more lives and engaging customer leadership in joining the RQI journey.
  • Program Competence – Ensuring their own mastery of the features, functionality, and value proposition related to the RQI Portfolio.
  • Customer Success - Ensuring that customers in designated accounts maximize the opportunities for helping save lives in using RQIP portfolio.
  • First Line Customer Support – Providing the first line of support for customers, solving the majority of cases at first call and managing the cases to conclusion.
  • Customer Champions – Build a network of champion customers for peer to peer referral resources.
    • Implementations – Undertaking successful implementations at customer sites and educate administrators and super users.
    • Return on Investment - Assisting designated accounts in understanding and reporting the value and cost savings of their RQI program.
    • Analytical Tools - Ensuring customers successfully use all of the analytical tools available so they can drive impact while showing evidence of success to their senior management.
    • Program Adoption (Expansions) & Renewals- Ensuring customers maximize the adoption of the RQI Portfolio in the designated accounts and ensure assigned accounts renew their agreement.
    • Sales Goals - Achieving subscriber, subscription, and account revenue goals
    • Sales management - Demonstrating the effective and efficient sales management skills to ensure the effective leadership in assigned customer accounts.
    • Key Strategic Relationships – Strategically build key relationships and foster trust with the senior management of hospitals and the relevant program administration contacts.
  • Program Introductions – Supporting the introduction of new Programs and features to the Program Portfolio.

Required Skills and Competencies

  • Bachelor’s Degree in Business, Life Sciences, or related field. Combination of education/experience will also be considered for qualified applicants without degree who meet the other requirements.
  • Minimum of 5 years involving one or combination of the following positions: medical field-based sales, account management, and/or relationship management with consistent achievement of business goals.
  • Experience within a clinical/healthcare environment strongly preferred.
  • Experience delivering education/training within a clinical environment a plus
    • Travel as needed to effectively manage customer accounts with possibility for overnight travel when necessary.
    • Ability to lift and carry 70 pounds on a regular basis.
    • Valid Driver’s License.

The successful candidate for this position is required to be fully vaccinated and remain updated on any recommended boosters against COVID-19 consistent with CDC guidelines.


Management
Offers Benefits
New
3d ago
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Account Manager/Customer Success Coordinator

Trinium Technologies/Wisetech Global Group
Customer Account Manager Job, Remote or Palos Verdes Estates, CA
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Objectives The Account Manager/Customer Success Coordinator is one of our most important customer contact positions.
Entry Level
Management
11d ago
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Customer Support Manager (Remote)

Hire Standard Staffing
Customer Support Manager Job, Remote or Minot, ND
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(High Paying) Remote Sales

American Income Life (part of Globe Life, a NASDAQ traded company) is looking for Benefit Representatives to help manage growing client needs and help provide both new and existing clients with the best products and services available. This is an opportunity to get a foot in the door with a company unlike any other, with career mobility to mid and upper level management. A Benefit Representative helps families establish what company programs are the best fit for them. All of this is done while working from home over the phone and using tools like zoom video chats. This is a virtual position, and depending on your location there may be local offices open if you want to go in.

Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about. Responsibilities:
  • Develop customer success metrics and execute account strategies
  • _Build trust with customer accounts through open and interactive communication
  • _Schedule and attend virtual meetings using Zoom and other platforms
  • _Monitor, identify and mitigate account-level risks and up-sell opportunities, align product and customer roadmaps, and deliver customer renewals
  • _Present to families different benefits programs, enroll new clients, and open new accounts.
  • _Oversee and prioritize each customer in your portfolio
Qualifications:
  • Must have a passion for helping others
  • _** MUST BE A US OR CANADIAN CITIZEN **
  • Proven ability to work as a productive team member
  • _Excellent communication and interpersonal skills
  • _Self-motivated team player, proficient in multi-tasking
  • Proficient with computers and Zoom preferred but not required
  • _Ability to form and grow solid relationships with your client accounts
Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers.
Management
9d ago
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Customer Support Manager (Remote)

Squadle, Inc.
Customer Support Manager Job, Remote or Boston, MA
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We are experiencing tremendous growth and need a talented Customer Support Manager to execute strategies that positively impact our client's experience. : As our Customer Support Manager, you are responsible for the day-to-day activity and development of 6-10 call center representatives within a complex call center environment.
Mid Level
Management
Bachelors Preferred
23d ago
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Customer Support Manager (US Remote)

Simplyinsured
Customer Support Manager Job, Remote or Salt Lake City, UT
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We are motivated by the diversity in our backgrounds and unified by 100% alignment on our mission.The RoleWe're hiring a Customer Support Manager who can efficiently engage and manage our amazing team of customer support representatives.
Mid Level
Management
Bachelors Required
New
7d ago
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Manager of Customer Technical Support

Cameron Craig Group
Customer Support Manager Job, Remote or Brown Deer, WI
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This full-time, permanent Manager of Customer Technical Support career opportunity is at a financially stable, employee-owned company that created their dynamic industry.
Full Time
Junior Level
Management
19d ago
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3.9

Customer Experience Manager

Sport Automotive Group
Customer Experience Manager Job in Silver Spring, MD
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Deliver the best customer experience with every customer, every time
Management
44d ago
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3.8

Customer Experience Manager

Wills Group
Customer Experience Manager Job in Haymarket, VA
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Dash In, a Wills Group company, is Great Place to Work Certified !
Management
Offers Benefits
11d ago
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4.6

Customer Experience Manager (FT) - Dulles Landing, VA

Five Below Inc.
Customer Experience Manager Job in Sterling, VA
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What does the Customer Experience Manager do? The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty. The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value!
Management
New
3d ago
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Customer Experience Manager

Mobile Recell
Customer Experience Manager Job, Remote or Fishers, IN
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We’re on a mission to reshape how companies manage IT asset recovery by providing a transparent, secure, and sustainable software-driven solution.Every day, businesses across the globe issue millions of company-owned IT assets to employees—like smartphones, tablets, and laptops. Most companies don't consider the IT asset recovery process—how they’ll retrieve the IT asset following an employee’s departure or device upgrade. The result is often a lack of employee accountability, exposure to data loss, and pollution of the earth’s air, water, and soil with e-waste.Traditional IT asset recovery using spreadsheets is time-consuming and labor-intensive, which led us to create the go-to software-driven solution for company-owned IT asset recovery. Our technology automates the recovery, repurpose, reselling, and recycling of company-owned IT assets like smartphones, tablets, and laptops.Our platform allows companies to recover more IT assets, ensure valuable corporate data remains secure, and reduce the time spent on asset recovery—all while keeping devices out of landfills. Job SummaryThe role of the Customer Experience Manager is critical to the success of Mobile re Cell.The Customer Experience Manager acts as the face of Mobile re Cell with customers, from onboarding through the delivery of the asset recovery programs.The Customer Experience Manager will be a member of the Customer Experience Team, reporting directly to the Vice President of Customer Experience, and can be fully remote.Primary Duties & FunctionsDrives a customer-focused culture to meet and exceed customer expectations Manages client relationships and client health throughout the entire customer lifecycle Analyze data to track performance and ROIInteracts with current and prospective customers on a regular basis Advocates and advises customers and understands their business through outreach, training, and overall connectivity with key stakeholders and user groups.Collaborates with key departments such as sales and marketing to provide customer insights that drive additional sales and service opportunities Directs Mobile re Cell team on how to best assist customers Implements policies and procedures to enhance customer satisfaction Provides high-level technical and product support to customers Communicates with customers over the phone, via email, and in person Coordinates with Executive Leadership Team team on recurring issues with products and services Identifies customers at risk for churning and creates action plan to increase customer health scores Experience, Education, & SkillsThe qualifications below are preferred, but not required.Bachelor’s degree or relevant experience working in customer service, account management or in sales.Knowledge of CRM software (Hubspot) Strong technical and problem-solving skills Strong attention to detail Thrives in a highly collaborative environment Strong verbal and written communication skills BenefitsMedical, dental, and vision insurance Supplemental insurance plans Remote work program Company-issued technology equipment Unlimited, flexible paid time off Paid holiday leave Volunteer time off 401(k) with company match Paid parental leave Flexible work schedule Professional development program Company-sponsored social events
Entry Level
Management
Offers Benefits
Bachelors Preferred
New
7d ago
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Manager of Customer Technical Support

Job Juncture
Customer Support Manager Job, Remote or Milwaukee, WI
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This full-time, permanent Manager of Customer Technical Support career opportunity is at a financially stable, employee-owned company that created their dynamic industry.
Full Time
Junior Level
Management
14d ago
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Customer Experience Manager (Remote)

Community Influencer
Customer Experience Manager Job, Remote or Orange, CA
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We're a fast growth, mission-oriented company (with awesome benefits) and we're looking for an amazing, full-time Customer Experience Manager to join our high-performance team.
Full Time
Management
New
6d ago
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4.0

Customer Experience Manager (Remote)

Dwell
Customer Experience Manager Job, Remote or New York, NY
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As the CX Manager for Dwell, you'll oversee the regular operations of our internal and external cx agents, establish workflows and processes for ticket flows and agent efficiency, and last but certainly not least, you'll be responsible for identifying the need and standing up technical solutions to maintain a best-in-class customer experience platform. Customer experience requires a strong-hearted leader who manages teams with empathy. Responsibilities: Partner with the Director of Marketing to execute and drive the strategic development of digital and print customer experience teams. Work with the team to develop, document, implement, track, reinforce and improve policies and processes that are material to the customer experience with VoC inputs. Accountable for team performance, real time management of the customer experience, corrective action, reviews and employee concerns. Requirements: 5-7+ years of customer experience, customer service in a technical, inbound operating environment.
Mid Level
Management
20d ago
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Customer Experience Program Manager - Remote

Intelliswift Software Inc.
Customer Experience Manager Job, Remote or Sunnyvale, CA
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Job Title: Customer Experience Program Manager
Mid Level
Management
14d ago
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Customer Experience Manager

Council for Professional Recognition
Customer Experience Manager Job in Washington, DC
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JOB SUMMARY The Customer Experience Manager (CXM) will lead the Council for Professional Recognition s (Council) efforts to achieve its goal of providing all customers with exceptional service.
Management
38d ago
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4.6

Customer Experience Manager - Fairfax, VA

Five Below
Customer Experience Manager Job in Fairfax, VA
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Five Below - JobID: JR9331 [Department Manager] As a Customer Experience Manager at Five Below, you'll: Lead the Support Lead, Lead Cashiers and associates while the Manager on Duty; Ensure all associates and managers are Wowing the Customer through personal contact with customers; Train the staff on the High Fives of Customer Service; Maintain the store cleanliness, recovery, and ready for customers...Hiring Immediately >>
Management
New
8h ago
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4.7

Customer Engagement Manager

Petsmart, Inc.
Customer Engagement Manager Job in Sterling, VA
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PetSmart, Inc. - 46220 Potomac Run Plz [Department Supervisor] As a Customer Engagement Manager at PetSmart, Inc., you'll: Ensure that every pet and pet parent has a positive experience in the stores; Help to lead a team who are as passionate about pets as you are; Lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for the pets and pet parents...Hiring Immediately >>
Management
New
8h ago
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4.4

Customer Experience Program Manager

Pluralsight, LLC
Customer Experience Manager Job, Remote or Farmington, UT
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The Customer Experience Program Manager will help develop a new initiative within the Success org that is designed to create a best-in-class customer experience across multiple products and services.
Mid Level
Management
New
6d ago
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4.8

Customer Engagement Manager

Ametek, Inc.
Customer Engagement Manager Job in Herndon, VA
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The Customer Engagement Manager (CEM) is a key member of the Customer Experience team.
Management
11d ago
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4.6

Marketing & Customer Experience, Manager

Ally
Customer Experience Manager Job, Remote or Wilmington, DE
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Marketing & Customer Experience, Manager.
Full Time
Mid Level
Management
New
4d ago
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4.3

Remote Virtual Customer Support

Law Financial Group
Customer Support Manager Job, Remote or San Antonio, TX
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Hiring full time and part time people in the San Antonio area.
Full Time
Part Time
Management
New
4d ago
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Customer Support Team-Remote

Generis Tek Inc.
Customer Support Manager Job, Remote or Florida
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: generis tek is a boutique it/professional staffing based in Chicagoland.
Management
New
Easy Apply
1d ago
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4.7

Customer Experience Manager

Actionet
Customer Experience Manager Job in Washington, DC
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You will lead initiatives to improve the program while overlaying the customer experience.
Senior Level
Management
Bachelors Required
New
3d ago
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Customer Engagement Manager

Perfect Timing Personnel Services
Customer Engagement Manager Job, Remote or San Rafael, CA
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Your front facing client account management experience, meticulous project management skills, creative problem solving abilities and innate curiosity will allow you to excel in this fast paced and multi-faceted Customer Engagement Manager position.
Mid Level
Management
Offers Benefits
Bachelors Required
10d ago
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4.8

Sr. Customer Experience Operations Manager, Corporate Accounts- REMOTE

Thermo Fisher Scientific
Customer Experience Manager Job, Remote or Waltham, MA
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As the Senior Corporate Accounts Customer Experience Operations Manager, you will work closely with the You will report to our Sr. Director of Sales Operations & Customer Experience, matrixed to a Global BioPharma VP, and will operate in an intercultural, diverse, matrix environment to help ensure we are making a positive impact on the business and our customers.
Senior Level
Management
New
4d ago
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SENIOR CUSTOMER SERVICE PROJECT MANAGER

Prolist Inc.
Customer Service Senior Manager Job in Frederick, MD
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ProList, one of the premier direct mail and marketing services companies of the mid-Atlantic region, is seeking a Customer Service Project Manager to join its team located in Frederick, MD.
Full Time
Senior Level
Management
Offers Benefits
8d ago
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4.4

Customer Experience Assistant Manager, Washington D.C.

Brilliant Earth
Customer Experience Manager Job in Washington, DC
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The Customer Experience Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members.
Management
New
4d ago
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Average Salary For a Customer Account Manager

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Customer Account Manager is $41,319 per year or $20 per hour. The highest paying Customer Account Manager jobs have a salary over $70,000 per year while the lowest paying Customer Account Manager jobs pay $24,000 per year

Average Customer Account Manager Salary
$41,000 yearly
$20 hourly
Updated June 24, 2022
$24,000
10 %
$41,000
Median
$70,000
90 %

5 Common Career Paths For a Customer Account Manager

General Manager

A general manager is responsible for handling the overall operations in the business. General managers manage the staff tasks efficiently, monitor the productivity and efficiency of the work environment, implement new strategies to improve the business performance, recognize the team's best efforts, and effective allocation of budget resources. A general manager must have excellent communication, decision-making, and critical-thinking skills to identify areas of improvement in handling customer complaints, connecting with vendors and other lines of businesses that will direct the company towards its successful objectives.

Owner/Operator

Owners/operators manage the business in all aspects, especially in those related to operations. They ensure that every aspect of the business is running smoothly. They oversee finance, marketing, logistics, sales, and even the human resources of the whole organization. They set business goals, create action plans to achieve them, and make sure that the plans are followed through. They set strategic direction and make business decisions that would be the most beneficial to the organization. They ensure that the business has enough funds to continue operating and that the quality of the products and services they offer continuously improve.

Business Development Manager

A business development manager's duties include identifying business opportunities, developing effective models and strategies to improve business performance, searching for potential clients to generate income and attract partnerships. A business development manager must have extensive knowledge of the market trends and adjust strategies as needed to meet the needs of the client. Excellent communication, decision-making, critical thinking, and leadership skills are just some of the key factors that business development managers should possess to communicate and negotiate with the clients.

Senior Account Manager

A senior account manager is in charge of managing and overseeing accounts in sales work, ensuring to meet all sales targets. Among the tasks of a senior account manager includes taking the lead and supervising workforce to its efficiency, devising strategies, and coming up with new opportunities to boost sales and strengthen client base. Moreover, it is also the task of a senior account manager to engage with clients, focusing on networking to attain better deals.

National Account Manager

A national account manager is a professional who is responsible for maintaining strong relationships with key accounts from a particular region. To ensure long-term success, federal account managers must act as a liaison between customers and the internal team by achieving the customers' needs and requirements. They must identify and create attractive strategies to bring new customers and gain revenues. Also, candidates for national account managers must possess excellent interpersonal skills and experience managing national accounts.

Illustrated Career Paths For a Customer Account Manager