Customer Account Manager remote jobs - 1,342 jobs

A cybersecurity firm is seeking a Customer Success Manager to ensure customer satisfaction and drive the adoption of its flagship product, NodeZero. The ideal candidate should have 3+ years of experience in a customer-facing role within a SaaS or cybersecurity environment, strong cybersecurity knowledge, and excellent communication skills. This position is fully remote and offers numerous perks, including competitive compensation and equity options. #J-18808-Ljbffr

incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong. Since launching in 2021, we've helped 800 companies-including Netflix, Airbnb and Block-resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster. We're a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies. The Team Our Customer Success organization is at the heart of incident.io. The team has an exceptional ability to understand customer challenges and deliver Incident Management solutions that truly resonate and make an impact. We believe in a customer‑led product approach, collaborating seamlessly with our Product team to uncover, understand and address the unique needs / challenges of each customer. Our mission and goals go beyond satisfaction-we strive to delight customers at every stage of their journey, building and fostering long‑term relationships built on trust, shared success, and mutual growth. The Enterprise CSM team work with some of the most iconic enterprise technology brands-Intercom, Etsy, Miro, HashiCorp and StubHub, to name a few-helping them unlock and realize the full value / potential of incident.io. They are the primary advocate and strategic partner for our largest and most impactful customers owning everything post‑sales, ensuring our customers feel heard, understood and consistently realize value from our platform and all of it's offerings. What you'll be doing: Leading seamless onboarding and integration for net‑new enterprise customers, ensuring a smooth transition to incident.io while delivering in‑depth training to maximize platform adoption and value. Building and maintaining strategic relationships with key stakeholders, acting as their primary point of contact and trusted advisor. You'll regularly engage with customers to understand their evolving needs and provide tailored, impactful solutions. Proactively addressing customer challenges and opportunities, delivering ongoing support to ensure satisfaction, retention, and continuous improvement while advocating for product enhancements where necessary. Identifying and driving expansion opportunities, including upsells and cross‑sells, by aligning our offerings with customer goals to deliver measurable value for both the customer and incident.io. Championing the customer voice internally by sharing actionable insights during Monthly Impact Review meetings and collaborating closely with Product, Engineering, Sales, and Marketing teams to drive alignment and success. What experience you need to be successful: Ample experience in Customer Success, Account Management, or a related role with enterprise SaaS customers, with a proven track record of driving adoption, retention, and growth in large, complex accounts. Exceptional relationship‑building and communication skills, with the ability to engage stakeholders at all levels. Experienced in partnering / collaborating with Product, Engineering, and Sales teams to align on customer needs, simplify technical details, debug issues, and identify opportunities. Strong problem‑solving and strategic thinking skills with a proactive approach to addressing customer challenges and delivering results making their experience with incident.io magic. Desire to work in a fast‑paced start‑up environment where things can be ambiguous and you need to operate with autonomy. What we offer: We're building a place where great people can do their best work-and that means looking after you and your family with benefits that support health and personal growth. Market leading private medical insurance Generous parental leave First Friday of the month off Generous annual leave/PTO allowance Competitive salary and equity Remote working and personal development budget Enhanced pension/401k #J-18808-Ljbffr

A leading AI data infrastructure firm is seeking a Strategic Customer Success Manager in San Francisco. In this role, you will partner with frontier AI model creators, ensuring their success through Prolific's offerings. The ideal candidate has over 6 years of strategic experience, strong business acumen, and a fundamental understanding of AI concepts. Enjoy a competitive salary and a collaborative work environment. #J-18808-Ljbffr

A dynamic startup is seeking a Customer Success Manager to elevate client relationships and ensure exceptional customer satisfaction. The role involves overseeing onboarding, managing metrics, and collaborating with teams. Candidates should have at least 2 years of experience, excellent communication skills, and proficiency in Google Workspace. The position offers complete remote work, competitive salary, and generous paid time off, fostering an entrepreneurial culture in a diverse environment. #J-18808-Ljbffr

Field Materials is the leading AI platform to control and verify spending for the construction industry. Founded by serial entrepreneurs with exits to Fortune 500 companies (including Paypal), Field Materials has partnered with prominent VC funds in Silicon Valley to build a world class team with a bold vision to become the commerce and financial technology backbone of construction. This is a unique opportunity to join at the ground level an industry transforming company. Our company is the people we hire. We aspire to build a team of smart, high-caliber players that inspire each other to excel yet are not afraid to leave egos behind, roll up their sleeves and fix what doesn't work. We don't believe in micromanagement and trust our team to take full ownership of their responsibilities. We believe in transparency as a way to build trust, break communication barriers, and align towards a common goal. Finally, we want our people to stay and grow with the company and the only way to achieve this is by providing them with above-market-rate compensation, premier benefits, and generous stock options. We're looking for a Customer Success Manager to join our 50-person team. It will be an amazing opportunity to develop a customer success playbook and work closely with serial entrepreneur founders. This position has a big upside for promotion downstream. Key Responsibilities Manage 8-10 concurrent customer implementations. Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated. Serve as a trusted advisor to customers, translating business processes into optimized Field Materials workflows. Contribute to continuous improvement of implementation processes by identifying patterns, gaps, and scalable best practices. About you You're excited about startups, software, and AI You enjoy tinkering with software, hacking, and debugging software issues You have great interpersonal and writing skills You have empathy for customers and you are a good listener You like to teach, coach, and consult What we look for 5+ years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering. Alternatively, experience working at a self-performing General Contractor or specialty subcontractor as a project or purchasing manager. Good understanding of general ledger principles in accounting Understanding of computer networking and security principles Strong understanding of project accounting workflows. Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics Ability to communicate customer requests and product issues to engineers Benefits Flexible time off 401k with match Equity awards Medical, dental, and vision insurance for you and your family Gym reimbursement Annual personal development fund Swanky new work laptop Regular offsites at fun locations #J-18808-Ljbffr

A leading AI solutions firm in Palo Alto is seeking a Solutions Architect to ensure customer success in AI observability initiatives. The role involves technical onboarding, providing expert guidance, and enhancing customer relationships to maximize value from the firm's innovative solutions. Ideal candidates have 5+ years in relevant fields and strong communication and project management skills. This position offers competitive compensation, a hybrid work model, and notable benefits. #J-18808-Ljbffr

A dynamic SaaS company seeks a passionate Customer Success Manager to enhance customer success by managing relationships and driving retention. This fully remote role involves collaborating with various teams to ensure users make the most of the company's platform. Candidates should have at least 3 years in customer success, especially from a SaaS background. The role offers a competitive salary range of $125-145k and opportunities for growth within the organization. #J-18808-Ljbffr

A renowned tech firm seeks a Customer Success Manager to empower customers in utilizing their platform. The role involves driving engagement, maximizing adoption, and ensuring customer satisfaction. Candidates should have over three years of experience in Customer Success or Account Management within a SaaS environment and possess excellent communication skills. Join a diverse team dedicated to delivering exceptional customer experiences and building strong relationships. This role allows for cross-functional collaboration and involvement with enterprise accounts. #J-18808-Ljbffr

Job Title: Account Manager LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. The Account Manager serves as the primary liaison between the Customer Service Center (CSC), internal departments, and assigned airline customers. This role ensures seamless communication, operational excellence, and customer satisfaction by managing performance issues, addressing customer requests, and coordinating key activities such as menu presentations and service evaluations. Build and maintain strong relationships with assigned airline accounts, acting as the main point of contact between the CSC, the airline, and the Key Account Manager. Ensure accurate billing, provisioning, and compliance with customer specifications. Monitor and maintain daily par levels and inventory control in line with customer standards. Additional duties include in house IT Support. Oversee timely and accurate equipment inventory processes. Support operational departments during airline cycle changes and menu transitions. Ensure compliance with regulatory and customer requirements (FDA, HACCP) in collaboration with the Quality Manager. Maintain and update customer specifications, ensuring all changes are communicated and implemented. Coordinate and participate in customer evaluations, ensuring timely feedback and corrective actions. Track and report quality scores, flight attendant feedback, and delay data. Participate in special customer projects and initiatives. Guide, motivate, and develop team members in alignment with company values and HR policies. Support the Global Performance System (GPS) process and career development initiatives. Manage cost budgets, monitor variances, and implement corrective actions as needed. Promote and support company initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, and Employee Safety programs. Bachelor's degree or equivalent experience required. ~3-5 years of experience in account management, customer service, or a related field. ~ Proven ability to understand and meet customer expectations. ~ Solid understanding of cost drivers and financial controls (product and labor cost variances). ~ Proficiency in Microsoft Office and Windows-based applications. ~ LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

Chicago South / Northwest Indiana Sales Account Manager The primary accountability for the sales function and for the Sales Account Manager individually is to drive profitable growth within their assigned geography in a manner consistent to corporate mission and values. A high performing Sales Account Manager delivers profitable organic growth through the use of consultative practices that educate a prospective customer on the clinical utility of Bako's products and services. The Sales Account Manager holds lead accountability for acquiring and retaining new customers (those within their first year of using Bako). A Sales Account Manager should leverage available resources to create and implement tactics to achieve the company's revenue and activity targets within their assigned geography. The Sales Account Manager is ultimately responsible for the revenue performance of their geography. Knowledge, Critical Skills/Expertise, Position Requirements (Education, Experience, Licensure/Certifications) • Completed a professionally administered consultative sales course, e.g. Integrity Sales • Demonstrated ability to learn complex technical topics & articulate what was learned well. Ideal candidate will have knowledge of basic life sciences. • Demonstrated experience in working independently with attention to detail • Ability to learn and employ software platforms that are required, e.g., Salesforce, Microsoft Office • Bachelor's degree or equivalent required • Two to five years of sales experience • Health care services experience a plus • Demonstrated analytical skills; capacity to use workflow tools and salesforce automation • Experience in Clinical/Anatomic Laboratory (particularly Podiatry or Dermatology) is a plus Tasks, Duties and Responsibilities • Interacts with physicians, employees and clients in a positive manner consistent with the mission and values of Bako Diagnostics. • Clinical Utility/Consultative Selling: The Sales Account Manager as their primary skill/attribute will possess a deep understanding of the clinical utility of Bako/Strata/CTS products and services. The Sales Account Manager will use a consultative process, specifically Integrity Sales, to outline how the clinical utility of the company's products and services will serve to meet the need of a prospective customer and their patients. The Sales Account Manager will stay abreast of best practices in consultative sales as well as the clinical utility of all existing and new products developed. • Initiative/Drive: The Sales Account Manager is internally motivated to serve our customers and his colleagues. The Sales Account Manager will support the appropriate strategies and tactics entered into by the company and its management (internal and external audiences). The Sales Account Manager will support the esprit de corps within their team that is consistent with company's values. The Sales Account Manager ensures that he/she is well trained, well informed and aligned to company's objectives. Docusign Envelope ID: 8F3F50DC-8CB3-4FDD-A668-4EF65F17F863 • Tools & Processes: The Sales Account Manager is capable of utilizing the company's tools to improve the allocation of their personal resources. Salesforce.com and the functionality within are critical to the success of the Sales Account Manager and the company. The Sales Account Manager will ensure that they engage fully in all training and become wholly facile with the tool. The Sales Account Manager will understand and use the analytical tools the company has developed for the use of the Sales Account Manager to improve outcomes (request training where the Sales Account Manager does not have appropriate skill sets) and update Salesforce.com as directed by the Director of Sales. • Company: The Sales Account Manager will complete all required training and operate within all established company policies and compliance guidelines. The Sales Account Manager on occasion will contribute to cross-functional teams that advance the completion of projects. The Sales Account Manager communicates appropriately, promptly, succinctly and through appropriate tools to internal team. The Sales Account Manager will be cognizant of all relevant company goals and specifically the expectations of performance for their role. The Sales Account Manager will operate within established expense budgets and guidelines. • Customers & Markets: The Sales Account Manager will be an advocate for customer needs. The Sales Account Manager will have the capacity to concisely frame market information for improvement of the company's performance. The Sales Account Manager is capable of articulating the market/customer information in a manner that those outside the commercial function will understand, e.g. what, who and meaning to the company. The Sales Account Manager is encouraged to engage with Company and industry content on LinkedIn, which is emerging as the leading social media platform for the podiatry industry. Working Conditions Remote work arrangement. Travel within established territory is required to manage sales territory. Occasional overnight travel may be required to attend medical conferences and corporate meetings. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 30 pounds (as needed during trade shows). Positions Supervised No formal supervisory responsibilities. Requirements listed are representative of minimum levels of knowledge, skills, and/or abilities. This position description is not meant to imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job duties requested by the supervisor. Employee

Account Manager - Healthcare Supply Chain 📍 Remote (U.S.) | Occasional Travel to Clearwater, FL 🕒 Full-Time | Sales (SRG) Surgical Resources Group (SRG) delivers innovative healthcare supply chain solutions that help hospitals, ambulatory surgery centers (ASCs), and healthcare systems reduce costs while improving efficiency. We specialize in surgical product sales, surplus liquidation, inventory management, and cost-saving supply chain solutions. The Opportunity We're looking for a motivated Account Manager to help grow our healthcare client base and strengthen existing relationships. In this role, you'll act as a strategic partner to healthcare leaders, helping them solve procurement challenges through smart, cost-effective supply chain solutions. This is an ideal opportunity for a sales professional who thrives in relationship-based selling, enjoys working independently, and wants to make a measurable impact in healthcare. What You'll Do Prospect and develop new healthcare accounts within hospitals, ASCs, and healthcare systems Manage and grow an assigned territory and existing account list Build strong relationships with supply chain, clinical, and executive decision-makers Lead virtual meetings to assess needs and present SRG solutions Develop customized proposals, pricing, and cost-savings analyses Negotiate and close contracts for surgical supplies and supply chain services Collaborate with Operations, Customer Service, and Marketing teams Maintain accurate CRM data, forecasts, and sales activity reporting Consistently meet or exceed sales goals What We're Looking For 2+ years of quota-carrying sales experience (healthcare, medical device, or medical supply preferred) Proven success by closing and managing accounts Experience selling to mid-level and senior healthcare decision-makers Strong communication, presentation, and negotiation skills Ability to manage the full sales cycle independently Comfortable working remotely and managing a territory Bachelor's degree preferred Nice to Have Medical device, surgical supply, or healthcare distribution experience Healthcare supply chain or hospital procurement background Compensation & Perks Competitive base salary Performance-based commission structure Growth and advancement opportunities Work-from-home flexibility Why Join SRG? Being part of a growing healthcare organization is making a real impact Work with industry-leading hospitals and surgical centers Join a collaborative, results-driven sales team

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance. About the Role We are looking for a driven, customer service oriented, roll up your sleeves type of leader who has a proven track record in building and delivering excellent service operations within financial services and is curious about innovative blockchain technology. As the Customer Service Operations Director, you will build out the initial customer service operations team for Figure Markets and learn all things about the business by sitting in the heart of the action. You will provide leadership to the Figure Markets Customer Service Operations team and oversee the day to day customer service. You will show your commitment and enthusiasm for the Customer Success function and the high level customer experience Figure Markets strives to achieve. Your effective communication, problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure Markets accountable to its customers by leading the team in troubleshooting problems and providing solutions with knowledge and empathy. What You'll Do Define and build out the customer support operations processes for Figure Markets Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions, and email Oversee the day to day workforce management of the customer operations team and focus on delivering industry leading service Manage the shift schedule for accurate planning and shift coverage Resolve escalated complaint issues from the team and provide oversight Provide insight into metrics to collect and report Manage and report on onboarding processes for Figure Markets and all customer service interactions Read, analyze reporting, and make data-driven recommendations to management Provide regular performance feedback to the team Ensure performance and disciplinary issues are dealt with and escalated appropriately Drive a culture of diversity and inclusion within the team Make process improvements for Figure Pay and Figure Marketplace Participate in new training and licensing programs to expand the team's capabilities What We Look For BA/BS from an accredited university preferred 8+ years of experience in customer service and operations 5+ years of experience leading or supervising a team providing customer service and operations Experience working in the crypto industry An experienced leader who fosters a value-based culture, with respectful interactions, behaviors, and attitudes. Flexibility and adaptability to ongoing refinements in process and structure Confident, friendly, and compassionate communication skills Ability to successfully complete the required compliance training A positive and problem solving approach to customer service Process driven organizational skills A quick and flexible learning style with the ability to navigate new technology platform Salary Compensation Range: $138,400 - $173,000/yr 25% annual bonus target, paid quarterly Company equity in the form of RSUs This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-RF1 #LI-Remote

LogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award-winning Risk Cloud delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. About the role We are seeking an energetic Customer Success Manager who has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a great opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion. Core Responsibilities: Build and maintain customer relationships in order to drive product adoption, expansion, and customer advocacy Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and to ultimately empower them as GRC professionals to achieve their business outcomes Lead the development of long-term success plans and drive executive alignment with your customers Own the tracking of customer health scores and proactively engage unhealthy customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions Collaborate cross-functionally with other LogicGate teams throughout the customer journey Partner closely with the Sales and Solution Engineering teams to drive expansion opportunities and ensure customer retention (i.e., renewals) Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap Requirements: 3 + Years Experience in GRC or Risk Advisory Interest in supporting sales and commercial business development efforts 1+ Years Experience in Customer Success, Solutions Engineering, or Professional Services roles Passion for SaaS applications - able to understand the value and limitations of the Risk Cloud platform, front and back Great people skills - the ability to quickly understand your audience and tailor the right message to them Ability to manage multiple accounts/priorities at a time - organization, time management, and attention to detail are critical A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help The anticipated base salary range for the role is $100,000 - $120,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. LogicGate's Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees' differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain's Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition. Learn more about our culture here. Excited about LogicGate but not familiar with GRC? GRC stands for Governance, Risk, and Compliance GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

Who we are At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility - all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers - like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy - are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented - and we want to be the ones building it. For more information, visit ************* What we are building The Customer Experience organization plays a key role in Domino's continued growth as a startup and ensuring we help our customers achieve their data science goals. As a Customer Success Manager (CSM) at Domino, you will be responsible for maintaining and growing relationships with our company's clients. You will serve as the main point of contact for clients, ensuring their needs are met and their expectations are exceeded. Your primary goal will be to maximize client satisfaction, retention, and revenue generation. What your impact will be Represent Domino during a pivotal period in the customer's lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys) Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process Leverage data and insights alongside your understanding of the customer's goals to prescribe commercial terms that align with the needs of the business Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way Maintain and report an accurate forecast for all renewals in your portfolio Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate What we look for in this role 3+ years in a client-facing, pre or post-sales role Customer Success Manager, Account Manager, Project Manager Preferably in a SaaS/AI environment Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes Multi-tasking: you will manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success Technical aptitude to understand Domino's portfolio Customer management - drive customers through success ensuring retention and expansion High level of comfort speaking with executives and procurement at Enterprise companies Proven track record of exceeding goals Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow Bias toward action SFDC and CRM tools proficiency What we value We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success We believe in individuals who seek truth and speak the truth and can be their whole selves at work We value all of you that believe improving is always possible. At Domino, everything is a work in progress - we can do better at everything We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company #LI-Remote The annual US base salary range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Compensation Range $200,000-$250,000 USD

About Sentinel Blue: Sentinel Blue is a values-driven Managed Security Service Provider (MSSP) committed to safeguarding our clients within the defense industrial base and broader government contracting community. Founded on trust and a relentless pursuit of excellence, our mission is to deliver scalable, comprehensive cybersecurity solutions that empower our partners to achieve long-term sustainability, regulatory compliance, and business success. Position Overview: We are seeking a proactive, relationship-driven Customer Success Manager to join our collaborative team. This individual plays a vital role in ensuring our clients receive exceptional support, fully leverage Sentinel Blue's cybersecurity solutions, and successfully achieve their business, compliance, and security goals. The ideal candidate enjoys problem-solving, excels at translating complex technical concepts into clear, actionable solutions, and demonstrates a strong willingness to expand their expertise in Microsoft Azure and related technologies. This is a full-time position that is fully remote. Due to the nature of our work, you must be a U.S. citizen with eligibility for a clearance. No exceptions. A Day in the Life of a Customer Success Manager Role: The Customer Success Manager starts their day by reviewing client statuses and upcoming engagements, ensuring all customers are on track with their security objectives. They coordinate regular meetings to discuss performance, compliance, and solution effectiveness. Throughout the day, they collaborate closely with internal teams, proactively addressing client inquiries, resolving issues promptly, and identifying opportunities to increase solution adoption and client satisfaction. They continuously gather feedback and translate insights into improvements for our service delivery and products. Responsibilities: Serve as the primary point of contact for clients post-onboarding, ensuring a seamless adoption experience, training, and ongoing support. Manage incident and issue response by triaging client problems, coordinating escalations, tracking resolution, and providing timely updates and follow-ups. Build and nurture strong relationships with clients, deeply understanding their business needs and driving their security maturity. Proactively monitor client satisfaction and solution usage, identifying opportunities to enhance value and expand service adoption. Facilitate regular client meetings and performance reviews to align with security objectives and compliance requirements. Collaborate closely across internal teams to ensure smooth delivery of customer requests and timely resolution of issues. Combine account management, technical support, and customer success strategies to deliver exceptional client experiences. Track and report key client success metrics, ensuring retention and satisfaction. Translate customer feedback into actionable insights to improve service delivery, internal processes, and product development. Requirements: U.S. citizenship 1-3 years of experience in customer success, account management, or a related client-facing role, preferably within the cybersecurity or technology sector. Exceptional interpersonal and communication skills, capable of clearly conveying complex concepts. Proven ability to manage multiple clients, prioritize effectively, and achieve high customer satisfaction. Strong problem-solving capabilities, with a focus on delivering proactive, strategic solutions. Desired Qualifications: Foundational knowledge of Microsoft Azure environments Familiarity with government contracting, regulatory compliance, or cybersecurity best practices Experience in a managed service provider environment Benefits: Fully paid individual healthcare, vision and dental insurance for the employee. Paid certification and training opportunities. Three weeks of paid vacation + 10 paid holidays. A supportive environment with a focus on keeping healthy work-life balance. Retirement benefit (401k) with company match.

The Customer Success Manager (CSM) leads account, relationship management, and renewals after the initial sale of Echo360 products and services for higher education and corporate enterprise accounts. The CSM works closely with colleagues in sales and marketing to drive adoption, retention, expansion, and overall customer success with Echo360. The CSM will focus on adoption and renewal of the Echo360 product portfolio (Echosystem) as the key driver of customer satisfaction and retention. Primary CSM accountabilities include: 1. Actively promoting new product offerings and features to accelerate adoption and drive usage growth, 2. Managing and renewing existing account relationships, 3. Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the North America region. Characteristics of the person succeeding in this role: Drive: positive, optimistic person who thrives in a high performing, execution-centric, high velocity (fast) team culture. Accountability: do what it takes attitude and detail-oriented nature. Strategy: ability to think strategically, aligning company and customer goals. Customer-Centric : mindful of the end-to-end customer experience, journey, and needs. Servant-Leader: an expert in capabilities, oriented to serve. Collaboration & communication: engaging, energized, well-spoken in verbal and written form. Ability to work cross functionally within the organization. Tech savvy - understanding of how a SaaS company operates and delivers value to customer use cases. Requirements The principal responsibilities of this role include: Account Management & Renewals: Proactively drive and execute customer retention and renewal strategies, mitigating churn and ensuring continued adoption of Echo360 solutions. Showcase product value and ROI through data-driven insights and strategic alignment with client goals. Relationship Management: Serve as the primary point of contact for a portfolio of Echo360 customers, fostering strong long-term relationships and acting as a trusted advisor. Regularly engage with clients to understand their needs, challenges, and opportunities, and provide proactive support and solutions. Conduct regular check-ins to gather feedback, measure satisfaction, and address any concerns escalating issues to senior management for visibility and action. Product Expertise & Enablement: Develop an in-depth understanding of Echo360 products, features, capabilities, use cases, workflows, and benefits. Stay up to date with product updates and developments to effectively communicate the Echosystem's value to clients. Conduct product demonstrations and showcase how the platform can address specific educational challenges. Partner with product and engineering teams to identify areas for product improvement and include customers in ongoing product user group and beta offerings. Data Analysis & Performance Reporting: Analyze user data and generate actionable insights to inform health/risk vectors for customers in your portfolio. Create and deliver regular performance reports to clients, highlighting key metrics and demonstrating the impact of the platform on their educational initiatives. Conduct quarterly business reviews of key metrics including usage, support tickets, trend analysis, strategic alignment, and goal setting. The ideal candidate for this role will have/be: Bachelor's degree (preferred), graduate degree (a plus) A minimum of 5 years related professional experience in: 1. Consultative sales or account management or customer success 2. Experience with Cloud/SaaS Applications 3. Academic technology, eLearning, or instructional design (a plus) Outstanding verbal and written communications skills Well-organized self-starter, able to handle multiple tasks with minimal oversight Working knowledge of educational Learning Management Systems Technically savvy individual who can master and demonstrate Echo360 products Proficiency using CRM and Customer Success tools, preferably Salesforce and Gainsight Strong team player who can effectively collaborate and lead activities with the overall territory team Willingness/availability to travel Additional Job Details This position is FULLY REMOTE; we will consider candidates who are located in many, but not all, states with the United States. For US-based positions, candidates must be eligible to work in the United States for any employer. The base salary range for this position is $80,000 - $100,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work. About Echo360: Echo360 is the global leader who delivers the transformative power of learning for both education and business through the EchosystemTM , the world's first Learning Transformation PlatformTM. The Echosystem is an interoperable, modular end-to-end suite of solutions enabling transformative learning experiences grounded in principles of equity, engagement, and evidence. Learn more about Echo360 at **************** We're looking for individuals who can support our DNA: Maniacally Mission Driven - We embrace our roles as agents of transformation: enabling the kind of inspired learning that changes people's lives. Massively Collaborative - We support each other and work together for the greater good. By joining forces, our collective potential is mighty. Relentlessly Inventive - We see the potential to deliver breakthrough solutions and are empowered to deliver them. Moving at the speed of bright - Velocity is something we put at the core of everything we do. Not only because technology is moving fast, but because our learners are moving even faster. Benefits Echo360 offers comprehensive benefits including medical, dental, vision, life & disability insurance, a 401(k) plan with company match and an unlimited PTO policy. Echo360 does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. #LI-Remote

WE'RE LUMA HEALTH. Needing healthcare can be hard - getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. The Role: Customer Success Operations Manager This role is responsible for driving operational excellence across the Customer Success organization and being the connective tissue between CS and all cross-functional partners. You will serve as the operational voice of Customer Success and ensure the team has the processes, insights, and cross-functional alignment needed to deliver value, retain customers, and scale efficiently. You'll bring clarity to workflows, surface themes, identify gaps in execution, and proactively help CS collaborate with Product, Delivery, Sales, Marketing, and Engineering. Your work makes the entire Customer Success function more predictable, consistent, and strategic. What YOU will do at Luma Health Serve as the cross-functional liaison for Customer Success, ensuring the CS perspective is represented in Product, Delivery, Sales, and Operations conversations Gather insights across customer interactions: Zendesk tickets, ClickUp actions, usage data, adoption metrics, escalation themes Analyze trends, risks, and opportunities and surface these to CS leadership Build and maintain dashboards to provide visibility into operational performance Partner with CSEs to identify risks, resource gaps, escalation patterns, and process breakdowns and coordinate resolution across departments. Support CS leadership in defining scalable frameworks Customer health scoring inputs Customer journey maps Renewal risk workflows Escalation pathways Create and maintain internal documentation for CS processes, rituals, operating models, and cross-functional expectations Help structure the internal CS operating rhythm Weekly risk review Renewal pipeline review Health and usage insights Cross-functional alignment meetings Work with Product Ops to ensure CS is prepared and coordinated for new product rollouts, updates, and internal launches Improve communication flow between CS and other teams Ensure CS needs and customer insights are captured and channeled effectively Tooling & Systems Support Partner with RevOps to ensure Salesforce is optimized for CS workflows, reporting, and visibility Lead implementation and rollout of new CS tools as needed Lead implementation and rollout of new CS tools as needed Who YOU Are BA/BS Degree required 4+ years experience in Customer Success Operations, Business Operations, Program Management, or related fields Strong analytical skills and ability to translate data into actionable insights SQL skills preferred Salesforce reporting + dashboarding preferred Experience building dashboards (Looker, Tableau, or internal tools) required Ability to identify process gaps and create scalable solutions Strong cross-functional collaboration experience, especially with Product, Sales, and Delivery Excellent communication skills with the ability to influence without authority Experience facilitating change management, enabling teams, and improving process adoption Ability to document and simplify complex workflows Thrives in fast-paced, ambiguous environments, building structure where none exists Experience supporting or enabling Customer Success teams in a SaaS environment What Sets You Apart Prior experience implementing or supporting large-scale CS frameworks (health scoring, journey mapping, playbooks) Experience with healthcare or highly regulated industries Experience supporting CSEs or frontline teams Ability to take broad problems and create structured, repeatable systems A passion for improving customer experience and internal enablement We Take Care Of You! Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. Work Life Balance Flexible Time Off Wellness Programs Discounted Perks 401(k) and Company Equity Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include incentive plan + stock options + benefits (including medical, dental, and vision.) Pay Range: $90,000-$110,000 USD Don't meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here. Come join us if you want to make a difference in health care. Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to *********************.

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we're building a team to shape the future of direct mail. Customer Success Manager - Commercial In this role, you will manage a high volume book of business and lead the renewals process to retain and grow customer relationships. You will actively manage a SMB/MM book of business and work directly with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments. You will maintain and report an accurate rolling annual- forecast of renewals in your book of business. You will negotiate and execute renewal contracts, in partnership with Legal and Finance, that align to customer goals. You will discover and identify upsell/cross-sell opportunities using analytical tools and upon contract renewal to maximize customer growth. The Lob Customer Success Manager is a high impact position, responsible for owning and executing a portfolio of SMB/MM customers. The ideal Customer Success Manager is an experienced professional with a good understanding of customer success, renewals and contracts. This position is responsible for maximizing customer growth and minimizing churn while adding value to our customers in a scaled model. In this role, you will report to the Senior Manager of Commercial Account Management. As the Customer Success Manager - Commercial, you'll… Manage post-sales activity for SMB/MM customers through touch points that require product knowledge, prioritization planning, project management and the ability to quickly build rapport You will collaborate cross functionally to mitigate churn and to identify expansion opportunities Meet with clients to establish strong relationships and solidify their Direct Mail programs with Lob Responsible for creating renewal agreements and sending them to customers at least a minimum of 90 days in advance Accurately maintain a running forecast of your portfolio and communicate risk and growth opportunities to the needed internal teams Proactively identify and flag churn risk and work actively with a broader account team to mitigate Develop and execute end-to-end programs focused on driving product adoption that lead to retention or expansion Demonstrate high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses Connect with customers via scalable channels (email, webinars, etc.) to help solve problems Develop, test, and iterate on scaled playbooks and engagement strategies Analyze customer data to build and execute engagement strategies within your customer portfolio Bring the voice of the customer as you partner with the Revenue, Product & Engineering, and Finance teams to share customer feedback, deliver outstanding client experiences, and have a direct impact on building our customer-centric culture at Lob What will you bring to this role… 3-5 years of Enterprise experience in SaaS renewals, account management, customer success, and sales. Experience with a high volume Book of Business (100+ customers) Proven skill with juggling multiple renewals in a given quarter while maintaining strong attention to detail Ability to communicate, present to, and influence key stakeholders at all levels of the customers' organization, including executive and C-level Lifecycle marketing, driving engagement and product adoption driving idea customer behavior via scaled engagements Proven track record implementing programmatic solutions and automation Ability to listen to the customer and translate their business needs into a personalized consultation Significant level of comfort interacting with a high volume of customers, over a variety of mediums (phone, email, webinars) You're excited to help build a new team and drive a huge impact Self-starter who has fresh ideas when it comes to growing customer engagement Great prioritization skills and ability to execute on customer-facing activities You have a track record of successfully iterating programs to achieve goals and ability to make changes on the fly and continuously improve our processes Highly data-driven and intrigued by the challenge of delivering an awesome Lob experience to hundreds of customers Strong numeracy skills Value-based selling skills Advanced problem-solving skills and verbal and written communication skills Excellent listening, negotiation, and presentation abilities Familiarity with Salesforce and ChurnZero (or similar Customer Success platform) strongly preferred Consistent track record of achieving personal and team goals Experience in the marketing automation software and/or and direct mail experience are a plus Gratitude, a sense of purpose, and a kind and generous demeanor are a must! Compensation Information The compensation for this role consists of a base salary, variable, and RSUs Annual Salary Band: $70,000.00 - $80,000.00 + Variable: $7,000.00 - $12,500.00 “Lob's salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco's Fair Chance Ordinance . Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. We're launching a client-facing analytics service that gives studios a free diagnostic and action plan. Typical outputs include 1-2 revenue-tied A/B tests, Live ops, UA recommendations, and useful benchmarks from similar titles. We will run funnel audits, help with product adoption, and tell a clear story for execs so teams can confidently ship changes. We also connect specialists on both sides to remove bottlenecks. Responsibilities Lead discovery and scope diagnostics that translate business goals into testable hypotheses Craft simple, exec-ready narratives non-analysts can rally behind Recommend and help launch high-leverage A/B tests and UA optimizations Partner with Game Data Analysts and Data/ETL engineers to keep data clean, secure, and well-defined Use genre benchmarks to contextualize results and capture repeatable wins Share market insights that inform future Xsolla products Qualifications 3-8+ years in game analytics with a track record of presenting to non-analysts Comfortable across UA, creatives, MMPs, monetization/live-ops, and payments conversion Solid SQL and BI literacy; you can validate metrics and sanity-check pipelines Experience designing and interpreting A/B tests Client-facing or consulting experience is a plus Deep understanding of SQL, Python, or R Nice to have Language coverage for key markets (Russian, Chinese, Korean; others welcome) Experience building benchmarks or productized analytics playbooks Data and tools We plug into the customer's stack (Snowflake, S3, Redshift, Azure; JSON/SQL) rather than replacing their BI We may use third-party sources like AppsFlyer, Adjust, GA/GA4, Unity Analytics, and Firebase Don't meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don't meet every requirement. At Xsolla, we are committed to building a diverse and inclusive community, so if you think you could be amazing in this role, even without all the listed qualifications, please apply! You may be exactly who we didn't even know we need. Equal Employment Opportunity Statement:Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Criminal History Consideration:For the Operations Director - China position, we will conduct a background check that may include the following:Criminal history check Employment verification Education verification Credit history check Professional license verification Relevance to Job Responsibilities:The background check is relevant to this position because the following role responsibilities include creating assets for branding, and accessing confidential company data. Rights Under the Fair Chance Act:Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact ******************. Benefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants . Please direct any inquiries regarding your data privacy to ******************.