Customer account manager resume examples from 2025

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Updated March 26, 2025

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Customer account manager resume

Jack Price

(750) 555-1300 | jprice@example.com

Bellevue, WA | 95059 N. Maple St. - 39629

Work experience

2018 - Present
Customer Account Manager, Fred Meyer - Bellevue, WA
- Trained Customer Service employees; Trained POS associates; Resolved Customer Issues; Directly managed over 20 associates per shift.
- Serviced existing customer accounts and improved customer retention.
- Coached and trained individuals on company policies and procedures.
- Assist Key Account Managers and Route Operations Managers with the management of key accounts.
2013 - 2018
Customer Assistant, Bank of America - Bellevue, WA
- Responded to inbound service calls from government cardholders.
- Adjusted accounts using established company policies and personal empowerment.
- Provide assistance with policy and procedures to banking center associates.
2011 - 2013
Service Representative, Nordstrom - Bellevue, WA
- Responded promptly to customer inquiries, handled and resolved customer complaints.
- Supervised, educated and motivated 15 Guest Service Representatives to improve overall guest experience * Coordinated and managed special projects
- Entered in new/potential client information in Needles computer database.
2010 - 2011
Customer Account Representative, T-Mobile - Bellevue, WA
- Maintain telephone and data communication by attending new device and technique training monthly
- Resolve returned device customer complaints.
- Explain billing to customers, and provide high levels of customer service.
- Respond to queries pertinent to service desk related issues including email configurations, operating systems and software installations.
- Opened and setup new accounts.

Skills

CRM
Delinquent Accounts
New Customers
Client Service
Customer Sales
Company Standards
High Levels
POS
Customer Signatures
Customer Accounts

Education

High School Diploma, (2010 - 2010)
,

Customer account manager resume

Henry Black

(660) 555-6587 | hblack@example.com

Washington, DC | 94683 W. Elm Ave. - 30359

Work experience

2013 - Present
Customer Account Manager, Verizon - Washington, DC
- Managed customer accounts in RQ4 and Elavon Biller Portal systems.
- Developed customer loyalty offers, retention programs and executed loyalty campaigns to improve customer retention metrics.
- Perform coaching monitor evaluation with each agent every week to ensure representative is providing customer service based on company quality standards.
- Work closely with HR for consistency in education, training, and certifications pertaining to hiring new talent for the company.
2005 - 2013
Regional Accounts Manager, AT&T - Washington, DC
- Provided account management for global customers including: American Airlines, Budget Rent-A-Car, Sabre, and JC Penney.
- Led different phases of business development and deal construction by collaborating with internal and external partners.
- Provided timely and accurate account status reports, forecasts, opportunity funnel and business plans to sales leadership as required.
- Fostered strong relationships with key accounts.
1995 - 2005
Senior Specialist, Navy Federal Credit Union - Washington, DC
- Serviced Navy, Marine, Air Force, Army, and DOD customer service base world-wide.
- Responded to and resolved employee relations and communication issues expressed by team members.
- Trained entry level Short Sale Specialist on internal and external procedures, financial document analysis, and call screening.
- Update multiple spreadsheets (daily and emergency), log and document any and all information of critical systems or alarms.
- Stay abreast of changes within the credit union relating to services and procedures.
- Tracked and distributed company's shipments of merchandise using knowledge of warehousing procedures and methods.
1988 - 1990
Loan Specialist (Part-Time), Navy Federal Credit Union - Washington, DC
- Trained entry level Short Sale Specialist on internal and external procedures, financial document analysis, and call screening.
- Performed in-depth financial work-ups of members determining best-case scenarios and provided alternatives to members to avoid possible foreclosure.
- Created and implemented a new process within the student loan department to track incoming student loan applications.
- Prevent repossession and foreclosure when in best interest of both bank and customer.
- Attended customers with loan payments or loan advancements and I processed loan applications.

Skills

CFR
Sales Process
FHA
Loan Applications
Ensure Compliance
Company Policies
Fannie MAE
Customer Accounts
Customer Signatures
Information Services

Education

Bachelor's Degree, Business (1987 - 1990)
Strayer University
Washington,

Customer account manager resume

Janet Sims

(600) 555-0832 | jsims@example.com

Dallas, TX | 8563 W. Second Ln. - 92451

Work experience

2016 - Present
Customer Account Manager, Walmart - Dallas, TX
- Process returns and exchanges and resolving customer complaints at the service desk.
- Named CSM of the quarter.
- Work closely with Loss Prevention and Management Team to prevent any monetary losses.
- Balance CSM Podium Balance Registers Supervise Cashiers and Cart Pushers Assist Customers Employee Performance Evaluations
2006 - 2016
Credit Manager, Citi - Irving, TX
- Underwrite requested increases of existing relationships and document recommendations in thorough credit memoranda that detail credit risks and analysis.
- Communicated with borrowers on a weekly base, to provide update of loan status.
- Reviewed loan file to verify procedures per corporate guidelines.
- Educate, explain credit line increase or decrease and resolve any issues with credit limits and negative results.
2004 - 2006
Underwriter, Bank of America - San Jose, CA
- Processed and underwrote LP Accept FHA/VA loans and a multitude of conventional loan products.
- Communicated loan status to the account executive, broker and applicant.
- Make recommendations on mortgage loan applications to senior management which exceed loan authority or are outside normal guidelines.
- Maintained top 5% in both quality and production within line of business - Reviewed loan applications for completeness.
- Displayed customer service excellent credit policy changes that impact underwriting guidelines.
1994 - 2004
Mortgage Loan Processor, Bank of America - San Jose, CA
- Wired funds to title companies.
- Helped communicate loan status and needs between processing, sales and closing.
- Communicate all conditions and loan status to customers, banking center associates, realtors, vendors, etc.
- Audit loan file, lock interest rates, disclosure to clients & collection of documents based on automated UW findings.

Skills

Necessary Data
Collection Agencies
Receivable Portfolio
Lease Agreements
Potential Customers
Special Projects
Quickbooks
Credit Lines
Customer Service
Customer Accounts

Education

Bachelor's Degree, Business (1986 - 1989)
San Jose State University
San Jose,

Customer account manager resume

Wayne Woods

(870) 555-4289 | wwoods@example.com

Tampa, FL | 20782 S. Cedar Ave. - 63386

Work experience

2020 - Present
Customer Account Manager, Verizon - Tampa, FL
- Coached sales and service team through intensive training on company policies, procedures, products and best practices.
- Analyzed and managed all data communication reports to ensure the teams are on target for exceeding all corporate objectives.
2016 - 2020
Collections Manager, IC System - Tampa, FL
- Adjust staffing according to portfolio performance.
- Identify and request adjustments to customer accounts as necessary while following departmental procedure and state workman compensation guidelines.
- Process loan applications on a daily basis.
- Major achievements: I was able to initiate debt collection method within my first year of appointment.
2014 - 2016
Loss Mitigation Specialist, Bank of America - Tampa, FL
- Review for legal and other organizations to document foreclosure proceedings.
- Educate customers on Repayment plans, Forbearances, Modifications, Short Sale, or Foreclosure.
- Handled customer related issues relating to private mortgage insurance, payment of taxes, escrow analysis and outstanding balances.
- Verified all City, County and State regulations were meet concerning the foreclosure property.
2010 - 2014
Resolution Specialist, Navy Federal Credit Union - Pensacola, FL
- Responded to and resolved employee relations and communication issues expressed by team members.
- Adjust member's interest rates when the loan falls delinquent or member fails to send collateral.
- Documented activity or communication in a clear manner and updated accounts with personal information when received through the verification process.
- Reviewed loan applications and followed up with customers to obtain outstanding information or documents.

Skills

Foreclosure
Sharepoint
Powerpoint
Emergency
QA
High Levels
Collections Process
Delinquent Accounts
Sales Goals
Data Base

Education

Bachelor's Degree, Business (2002 - 2005)
American InterContinental University
Chandler,

Customer account manager resume

Jack Kennedy

(790) 555-4955 | jkennedy@example.com

Los Angeles, CA | 59582 S. Cedar Ln. - 75913

Work experience

2011 - Present
Customer Account Manager, The Walt Disney Company - Los Angeles, CA
- Managed Customer Service Desk and Front-end store associates.
- Originated standard operating procedures, securing future assets under all exchange programs.
- Sell through event ticket capacity and organize and distribute follow-up event communication.
- Ranked in the top 25% at Bronx distribution center based on revenue growth and total units sold.
2009 - 2011
Regional Accounts Manager, Cogent Communications - Los Angeles, CA
- Applied Customer Relationship Management (CRM) methods and techniques to engage and close business using Siebel.
- Exceeded sales goals by 20% by using new tools that identified decision makers.
- Solved customer networking problems by maintaining a high level of product knowledge and building trusting relationships with end-users and resellers.
2008 - 2009
Account Executive, Yelp - Phoenix, AZ
- Manage the complete sales cycle from the first cold-call contact to close, using the Salesforce CRM platform.
- Prospect and manage leads through Salesforce CRM and actively prospect sales funnel.
- Created copy for online ads and radio spots.
2002 - 2003
Loan Specialist (Part-Time), Wells Fargo - Phoenix, AZ
- Review and analyze final loan modifications to assure they are within company and investor guidelines.
- Aided in re-pricing and restructuring loan applications as needed.
- Analyze the customer's financial situation and make recommendations on loan modifications/workout options to resolve delinquency.

Skills

Order Management
Subsequent Follow-Ups
New Customers
Customer Accounts
Product Knowledge
Service Organization
Loan Applications
Cloud
Customer Relations
Communication

Education

Bachelor's Degree, Marketing (2000 - 2003)
Arizona State University
Phoenix,

How to write a customer account manager resume

Craft a resume summary statement

Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in customer account manager-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These tips will help you demonstrate why you are the perfect fit for the customer account manager position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some customer account manager interviews.

Here are example skills to include in your “Area of Expertise” on a customer account manager resume:

Customer Service
Customer Accounts
CRM
Collections Process
Persuasion
Customer Retention
Account Management
Cam
Customer Signatures
Lease Agreements

Route Sheet
Past Due Accounts
Inventory Management
Inbound Calls
Customer Satisfaction
Product Knowledge
Customer Support
Unified Communications
Outbound Calls
Customer Care

Customer Issues
Customer Inquiries
Customer Complaints
Customer Orders
Customer Relations
Delinquent Accounts
Service Issues
Sales Floor
Aaron
Client Accounts

Zippia’s AI can customize your resume for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write customer account manager experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are effective examples from customer account manager resumes:

Work history example #1

Collection Team Lead

Phillips & Cohen

Managed litigation communications between clients and local counsel Supervised employees Filed proof of claims and reaffirmation agreements in bankruptcy cases
Corrected the A/R adjustments according to contract agreements for MCNR, MSP and Charity for both commercial and government plans.
Created, monitored and followed up on the A/R aging for fees and cost.
Utilized handheld scan gun for scanning item upc codes Performed Display, Survey, and Audits of store items

Work history example #2

Account Executive

Ricoh

Maintained CRM databases and developed marketing strategies.
Showcased company technology solutions through PowerPoint presentations and online Webinar tools resulting in a clear and concise overview of the company
Created and maintained a list of 100 target accounts, selling to "C-Level" contacts.
Identified C-level contacts within each enterprise and developed executive relationships.
Created and delivered C-Level presentations.

Work history example #3

Patient Coordinator

Aspen Dental Management

Verified insurance and entered each benefit breakdown into Aspen's system as to accurately provide patients with estimates at checkout.
Entered patient insurance information into Aspen data system.
Created and audited patient charts and managed Aspen mail tote.
Recruited and provided volunteer/internship management coordination and communication.
Expressed appreciation and invited customers to return to the organization.

Work history example #4

Sales Account Manager

Developed and Managed an Account Team to grow partner relationships through marketing plans and CPM advertising campaigns.
Utilized consultative selling techniques to provide value-added solutions to Cloud based customers.
Spearheaded several successful Proof of Concept projects for Cloud computing & Virtualization.
Interfaced with C-level and other senior management early and throughout the deal lifecycle and lead negotiations through to signed contracts.
Created & led user acceptance testing team which impacted 400+ sales representatives and management in three contact centers nationwide.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from customer account manager resumes:

High School Diploma

2010 - 2010

Bachelor's Degree in business

Strayer University, Washington, DC

1987 - 1990

Highlight your customer account manager certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your customer account manager resume:

Certified Management Accountant (CMA)
Certified Pharmacy Technician (CPhT)
IT Information Library Foundations Certification (ITIL)
Certified Sales Professional (CSP)
Project Management Professional (PMP)

Updated March 26, 2025

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