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Customer account manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Giuliana Andreopoulos,

Jerri Lynn Kyle

Below we've compiled a list of the most critical customer account manager skills. We ranked the top skills for customer account managers based on the percentage of resumes they appeared on. For example, 25.9% of customer account manager resumes contained customer service as a skill. Continue reading to find out what skills a customer account manager needs to be successful in the workplace.

15 customer account manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer account managers use customer service:

Work closely with demand planning to provide customer insight and forecast data for integrated demand planning collaboration to improve customer service.
Maintain all customer accounts by giving exceptional customer service, Responsible for renewal of customer agreements and offering new merchandise.

2. Customer Accounts

Here's how customer account managers use customer accounts:

Assist customers in achieving ownership with individualized attention in managing the customer accounts department and achieving company standards and closing percentages.
Supply Chain Management Group Coordinated and performed various activities pertaining to the management and fulfillment of customer accounts activities

3. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how customer account managers use crm:

Provided daily and weekly CRM reports to department heads ensuring effective communication.
Document activities performed on customers' accounts using CARFAX's Customer Relationship Management (CRM) application.

4. Collections Process

Here's how customer account managers use collections process:

Assist in managing the collections process* Collect revenues and protect company assets* Counsel customers to gain timely renewal payments
Manage the collections process, counsel customers to gain timely lease merchandise renewals.

5. Persuasion

Here's how customer account managers use persuasion:

Coached customer to fulfill there payment agreements by coaching and persuasion.

6. Customer Retention

Customer retention is the act of dissuading customers from switching to another product or company or the actions a company takes to encourage customers to stay longer and spend more with the company during their lifetime. It's about increasing the number of repeat customers, increasing the profitability of each existing customer, boosting the company's sales, and also helping to build amazing relationships with customers.

Here's how customer account managers use customer retention:

Stimulated customer retention through engagement of new group administration and establishing accuracy and completeness.
Preserved customer retention by affirming customer satisfaction after the completion of service.!

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7. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how customer account managers use account management:

Utilize account management objectives to build long-term customer relationships and ensure a high level of customer satisfaction and product renewal.
Dedicated client relationship stewardship and technical account management for enterprise & Fortune 500 clients undergoing DevOps transformations using Chef software.

8. Cam

CAM stands for "community association manager," which is a commonly held position in developments with an HOA. The CAM answers questions on how a neighborhood or building is run and is often responsible for enforcing the HOA bylaws. A CAM may be chosen by the HOA board of directors or the property management company who built the development.

Here's how customer account managers use cam:

Confirm customer identification, collect money and obtain customers signature on lease agreements CAM is second up on this process.
Promoted to CAM IV within one full year of holding CAM III Title; maintained performance with higher goals.

9. Customer Signatures

Here's how customer account managers use customer signatures:

Confirm customer identification, collect payments, and obtain customer signatures on all legally binding documents.
Confirm customer identification, tender sales and obtain customer signatures on lease agreements.

10. Lease Agreements

A lease agreement is a deal between two parties, that permits one of those parties to use an asset belonging to the owner. Usually, lease contracts are used for rental vehicles, properties, household appliances, construction equipment, and other goods. A lease is a legal contract intended to protect both the lessee (the person leasing the asset) and the lessor (owner of the asset.)

Here's how customer account managers use lease agreements:

Counseled customers of timely lease agreement payments.
Processed lease agreement renewal payments.

11. Route Sheet

Here's how customer account managers use route sheet:

Maintain accurate customer information, weekly truck maintenance sheets and daily route sheets.
Review route sheets and reconcile petty cash as directed by general manager.

12. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how customer account managers use past due accounts:

Reviewed expired and past-due accounts and always respectfully communicated with customers to bring accounts current.
Researched all accounts Identified all past due accounts and made arrangements for customers to get their accounts up to date.

13. Inventory Management

Here's how customer account managers use inventory management:

Developed inventory management system to track inventory and reduced physical inventory time by 30%.
Enhanced inventory management system by documenting formulations and reconciling assets with vendor records.

14. Inbound Calls

Here's how customer account managers use inbound calls:

Responded to inbound calls, determined accuracy of findings and recommended effective solutions.
Received inbound calls and resolved customer issues regarding their real estate loans, etc.

15. Customer Satisfaction

Here's how customer account managers use customer satisfaction:

Generated excellent customer satisfaction ratings through direct interface with Cessna jet aircraft owners to manage their jet purchase and delivery.
Account Manager responsible for ensuring customer satisfaction for Fortune 100 customers utilizing K2s business process management suite of software.

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What skills help Customer Account Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on customer account manager resumes?

Giuliana Andreopoulos

Professor of Economics, William Paterson University

I do not think that the pandemic has been and will be able to reverse the importance of certain skills on students` resumes. There is no doubt in my mind that communication, team working, problem solving, leadership, still come at the top of the list for business students. However, the pandemic has added new skills: ability to work remotely, manage crisis, and deal with data. We hope that Business Colleges and Schools will take into consideration these new developments when they plan new courses, programs, or certificates.

What customer account manager skills would you recommend for someone trying to advance their career?

Jerri Lynn Kyle

Senior Instructor, Internship Coordinator, Missouri State University

Whatever your career goals are, stay informed! Keep up to date with what's going on in the world, and what's happening in your field. A lot can happen in 24 hours, so imagine what happens in a year. Just because a student takes a year off, doesn't mean learning has to stop. I recommend volunteering or interning to gain experience in your field and stay up to date on trends. It's important to remember that a gap year refers to a gap in time, not a gap in learning or productivity. Continue to live for your purpose!

What technical skills for a customer account manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

What soft skills should all customer account managers possess?

Eric Bostwick Ph.D.

Professor of Accounting, The University of West Florida

Similar to the answer above, oral and written communication skills have been important for a number of years, but in our current environment, these skills have become much more important. Our ability to pick up on the context surrounding email messages is reduced since we have fewer in-person interactions, and even our virtual meetings eliminate much of the body language that we use--both consciously and unconsciously--to interpret what other people mean by what they say. Thus, candidates will stand out when they can clearly articulate their thoughts in both written form, via email or chat, and in oral form, via the ubiquitous "Brady Bunch" layout on their coworkers' computer screens.

Do you want to know more?

List of customer account manager skills to add to your resume

The most important skills for a customer account manager resume and required skills for a customer account manager to have include:

Customer Service
Customer Accounts
CRM
Collections Process
Persuasion
Customer Retention
Account Management
Cam
Customer Signatures
Lease Agreements
Route Sheet
Past Due Accounts
Inventory Management
Inbound Calls

Customer Satisfaction
Product Knowledge
Customer Support
Unified Communications
Outbound Calls
Customer Care
Customer Issues
Customer Inquiries
Customer Complaints
Customer Orders
Customer Relations
Delinquent Accounts
Service Issues
Sales Floor

Aaron
Client Accounts
Service Calls
Trade Shows
Billing Issues
Bank Deposits
Develop Opportunities
EDI
Collection Calls
Store Operations
Develop Strong Relationships
Upselling
Inventory Control
Merchandise Returns

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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