Customer account manager work from home jobs - 1213 jobs

A leading cybersecurity firm in San Francisco is looking for a Senior Customer Success Manager to guide customers in realizing the value of their purchases. This role involves direct interaction with customers and requires strong communication skills and a technical understanding of cybersecurity. Ideal candidates will have a background in customer-facing roles and a hands-on approach to improving customer satisfaction. This position offers a competitive salary and a flexible work environment. #J-18808-Ljbffr

Job Title: Customer Success Manager OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite-Certify, Capture, and Imaging-bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion. Primary Purpose This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge's growth trajectory. Responsibilities 1. Strategic Account Leadership * Serve as the primary point of contact for assigned strategic accounts * Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules * Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders * Build multi-level, trust-based relationships anchored in scientific credibility and shared goals * Identify risks early and drive cross-functional resolution to maintain delivery excellence 2. Growth & Expansion Opportunities * Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams * Contribute to the development of long-term partnership and account growth strategies * Partner with Business Development on renewals, pricing input, and proposal development * Track and report NRR, account health indicators, and expansion pipeline activity 3. Cross-Functional Partnership * Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution * Translate customer insights into actionable product and service improvement recommendations * Contribute to value stories, case studies, and customer success narratives * Serve as the internal voice of the customer to support alignment across teams 4. Operational Excellence & Scaling * Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks * Build and maintain account health models and standardized reporting dashboards * Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling * Support knowledge sharing and onboarding activities as the CS function grows Qualifications * Bachelor's/Master's in Life Sciences, Business, or related field. * 5+ years in customer success, strategic account management, or clinical operations. * Experience with eClinical or digital health systems. * Strong communication, stakeholder management, and commercial awareness Bonus Points * Experience in ophthalmology clinical research or endpoint services * Familiarity with eSource, imaging, or certification platforms * Experience in growth-stage or transformation-focused organizations * Proficiency with Salesforce or similar CRM platforms Emmes Group: Building a better future for us all. OptymEdge is part of the The Emmes Group. Emmes is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience. We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us! Why work at Emmes? At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including: Flexible Approved Time Off Tuition Reimbursement 401k Retirement Plan Work From Home Anywhere in the US Maternal/Paternal Leave Casual Dress Code & Work Environment CONNECT WITH US! Follow us on Twitter - @EmmesCRO Find us on LinkedIn - Emmes The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. #LI-Remote

The Account Manager has full command of an assigned book of Allied clients. The position involves management of group health plans which are self-funded. The Account Manager will serve as the day-to-day resource for clients and brokers, will prepare and submit reporting for key accounts, implement plan changes, perform client presentations, and review plan performance. Communicating compliance requirements and evaluating benefit plans is essential. The position is responsible for the overall client satisfaction of the account. ESSENTIAL FUNCTIONS Act as the liaison between the employer and broker, Client Executive, and various Allied departments involved in administering self-funded group health plans Provide communication regarding industry and legislative updates and ACA compliance Manage and resolve escalated employee issues Conduct quarterly meetings to review plan performance, build client relationships, and ensure overall satisfaction leading to client retention Communicate changes internally regarding benefit plan design, financial information, and vendor partner changes Prepare and host employee presentations, employer portal training, and executive summary report reviews Troubleshoot, identify, and improve internal processes with various Allied departments Produce and analyze ad hoc reporting when requested from a client, broker, or Client Executive Help facilitate the renewal of existing cases by managing claims, producing updated plan documents, and project managing open enrollment for current employer groups Cross sell various Allied solutions to existing clients EDUCATION BA/BS or equivalent work experience required EXPERIENCE AND SKILLS At least three years' experience in an account management role required Excellent working knowledge of employee medical benefit plans required Experience with group health insurance and self-funded health plans preferred Excellent written and verbal communication skills Intermediate level work experience with Microsoft Office, Word, Excel, Access, and PowerPoint software applications. Public speaking and an ability to present benefits and compliance. Organized COMPETENCIES Job Knowledge Time Management Accountability Communication Initiative Customer Focus Certificates & Licenses Life and Health Insurance Producers license preferred PHYSICAL DEMANDS Office functions, sitting for extending periods of time Occasional business travel required WORK ENVIROMENT Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend. Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. Protect Yourself from Hiring Scams Important Notice About Our Hiring Process To keep your experience safe and transparent, please note: All interviews are conducted via video. No job offer will ever be made without a video interview with Human Resources and/or the Hiring Manager. If someone contacts you claiming to represent us and offers a position without a video interview, it is not legitimate. We never ask for payment or personal financial information during the hiring process. For your security, please verify all job opportunities through our official careers page: Current Career Opportunities at Allied Benefit Systems Your security matters to us-thank you for helping us maintain a fair and trustworthy process!

NewGen Business Solutions is seeking an experienced NetSuite Support Manager for a US based remote position. In this role, you will lead and manage a team of NetSuite consultants, ensuring timely resolution of support cases and the delivery of exceptional customer experiences. You will oversee case assignments, track response times, monitor workloads, and ensure all customer needs are met efficiently. This role requires strong leadership, functional NetSuite expertise, and the ability to balance operational oversight with hands-on support as needed. Key Responsibilities • Manage a team of three to five NetSuite consultants, assigning work and balancing workloads across the support team • Oversee the handling of support cases, ensuring timely responses and effective resolution • Track case load, response times, and service metrics to maintain high customer satisfaction • Provide guidance and mentoring to consultants, helping them develop skills and deliver consistent results • Collaborate with clients to understand their challenges and ensure their issues are addressed promptly • Act as the escalation point for complex or high priority support cases • Implement, set up, and troubleshoot NetSuite modules or SuiteApps based on case requirements • Draft support scope and quote documents for larger or more complex cases • Produce clear documentation including Statements of Work, support reports, and client updates • Partner with internal teams to implement process improvements, optimize workflows, and ensure support operations align with business objectives • Deliver hands-on support and training to customers as needed • Ensure all clients are delighted with service delivery and maintain high satisfaction levels Additional Responsibilities • Monitor team performance and provide regular feedback and coaching • Participate in client meetings to review support progress, gather feedback, and identify opportunities for improvement • Maintain comprehensive records of support cases, workflows, and resolution steps • Develop and implement support best practices, workflows, and training materials • Foster a collaborative, high-performance culture within the support team Qualifications • Must be based in the United States and willing to work a Central Time schedule or as needed based on customer assignment • Minimum of five years of hands-on experience delivering NetSuite projects with a proven track record • At least one to two years experience as a Lead NetSuite Consultant or equivalent NetSuite Support Manager • Experience managing and mentoring a small team of consultants, ideally three to five people • Functional expertise in NetSuite financial modules including accounts payable, accounts receivable, general ledger, financial reporting, and budgeting • Strong understanding of NetSuite support operations, including case management, SLA tracking, and issue resolution • Solid accounting and finance knowledge with the ability to apply requirements to system configuration • Excellent communication skills and ability to produce professional documentation and client updates • Ability to work independently in a remote environment while effectively managing a team • Demonstrated commitment to customer satisfaction and continuous improvement Preferred Qualifications • Experience in the Events Services, Conventions, Venue Management, or related industries • MBA, CPA, or similar advanced business or finance credentials • Experience with system integrations including third party SuiteApps and data flows. •Experience with NetSuite Work flows, Advanced PDF creation, SuiteScript or related automation tools • Prior experience scoping, estimating, or supporting NetSuite implementations or enhancements

Take the lead in delivering exceptional guest experiences as a Guest Services Manager in the corporate housing industry. This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence. What You'll Be Doing: Lead and manage the Guest Services team, ensuring smooth daily operations. Drive a perfectionist, guest-first approach across all service functions. Analyse service trends and introduce strategies to enhance the guest experience. Oversee guest escalations from start to resolution with a proactive approach. Compile and deliver monthly guest services reports to management. Lead process improvement initiatives and foster team buy-in for new ideas. Monitor and update the portal with guest-reported issues. Ensure the internal portal accurately reflects all reservation details. Provide emergency support via the out-of-hours telephone line as required. Collaborate cross-functionally to ensure consistent service quality. Train and mentor team members to uphold service excellence standards. Maintain detailed records and documentation to support guest relations. What We're Looking For: Experience in guest services within the relocation or moving industry is essential. Proven leadership skills with a professional, solution-oriented mindset. Strong written and spoken English communication skills. Proficiency in MS Word, Excel, and service management systems. Ability to remain calm under pressure and effectively manage multiple priorities. Organised, detail-focused, and driven by a passion for guest satisfaction.

If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit *************************** for more information. About the role: We are looking for a patient-inspired, passionate and experienced Neurology Account Manager who is committed to our mission of transforming the lives of patients with unmet needs. The Neurology Account Manager will possess a high level of clinical aptitude and authentic empathy for patients and caregivers while establishing solution seeking partnerships with all key stakeholders who support these patients and families. Along with executing all promotional activity in their geography; they will have a key role in developing and executing the corporate strategy; strategically working with cross functional leadership; accurately analyzing key business drivers and trends; building effective cross-functional and cross-regional partnerships; and ensuring execution of their business plan. In addition, the Neurology Account Manager will also work closely with local and regional patient advocacy groups and disease state awareness foundations. The position requires adaptability and the capacity to find success through ambiguity, problem solve and to see projects through to their end in a flexible and innovative manner. Responsibilities: Demonstrate high performance driven by common values of trust, respect, and commitment to winning the right way (culture of compliance) Contributes to the development and implementation of key sales enablers, in collaboration with internal and external partners: Customer Targeting & Sales Territory/Region/Area Alignment Local market plan development at the territory level Establishes strong relationships with key customers, KOL's and epilepsy centers within local market Identifies and establishes strong relationships with emerging thought leaders and customers; demonstrated ability to recognize and devote the necessary amount of time and resources needed to engage with HCPs Fosters an entrepreneurial spirit with a focus on ownership and accountability to maximize individual and Company goals, establishes open and honest communication with peers and senior leadership Demonstrates expert knowledge of Epidiolex, customer base (HCP and patients), business strategy and competitive environment; stays abreast of key market access issues/trends Possesses an entrepreneurial approach with a focus on ownership and accountability to maximize individual and Company goals, and establishes open and honest communication with colleagues, peers, and senior leadership Maintains exceptional knowledge of: disease state, product, customer, rare/orphan drug market, epilepsy market, competitive products and the broader healthcare market place Collaborates with cross functional field leaders (Market Access, Patient Services, etc.) to achieve shared business objectives in a compliant manner Ability to analyze, interpret and leverage data including sales analytics, CRM reports, business statistics and customer feedback that provides an information framework for the development of strategic business plans Responsible for the financial management of monetary resources inclusive but not limited to promotional and T&E budgets in a manner consistent with all compliance policies Conducts business in accordance with all regulations and within Company policy, procedure, and ethical standards Qualifications: Bachelor of Arts or Bachelor of Science degree from a 4-year accredited University or College Minimum 5 years of biotech/pharmaceutical experience Successful biotech/pharma product launch experience with a documented track record of exceeding goals Specialty pharmaceutical sales experience required Working in an individual contributor role with demonstrated account management skills Demonstrated business acumen and a track record of sustained performance in exceeding territory goals Proven experience working within institutions calling on interdisciplinary care teams and within private practice settings Strong analytical skills with the proven ability to effectively analyze data and appropriately integrate into strategic planning Account Management experience preferred High learning agility and demonstrated scientific acumen Outstanding customer relationship, interpersonal and communication skills with the ability to effectively work with diverse audiences and influence cross functionally Must have excellent communication skills (verbal and written) Highly proficient in Microsoft Office (Word, Excel, Power Point, Outlook, CRM) Travel: Ability to travel up to 40% with a history of covering large geographic areas Some travel and attendance on evenings and weekends for regional and national meetings, conferences and advocacy support events Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. FOR US BASED CANDIDATES ONLY Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $116,800.00 - $175,200.00 Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis. At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .

Account Manager - Healthcare Supply Chain 📍 Remote (U.S.) | Occasional Travel to Clearwater, FL 🕒 Full-Time | Sales (SRG) Surgical Resources Group (SRG) delivers innovative healthcare supply chain solutions that help hospitals, ambulatory surgery centers (ASCs), and healthcare systems reduce costs while improving efficiency. We specialize in surgical product sales, surplus liquidation, inventory management, and cost-saving supply chain solutions. The Opportunity We're looking for a motivated Account Manager to help grow our healthcare client base and strengthen existing relationships. In this role, you'll act as a strategic partner to healthcare leaders, helping them solve procurement challenges through smart, cost-effective supply chain solutions. This is an ideal opportunity for a sales professional who thrives in relationship-based selling, enjoys working independently, and wants to make a measurable impact in healthcare. What You'll Do Prospect and develop new healthcare accounts within hospitals, ASCs, and healthcare systems Manage and grow an assigned territory and existing account list Build strong relationships with supply chain, clinical, and executive decision-makers Lead virtual meetings to assess needs and present SRG solutions Develop customized proposals, pricing, and cost-savings analyses Negotiate and close contracts for surgical supplies and supply chain services Collaborate with Operations, Customer Service, and Marketing teams Maintain accurate CRM data, forecasts, and sales activity reporting Consistently meet or exceed sales goals What We're Looking For 2+ years of quota-carrying sales experience (healthcare, medical device, or medical supply preferred) Proven success by closing and managing accounts Experience selling to mid-level and senior healthcare decision-makers Strong communication, presentation, and negotiation skills Ability to manage the full sales cycle independently Comfortable working remotely and managing a territory Bachelor's degree preferred Nice to Have Medical device, surgical supply, or healthcare distribution experience Healthcare supply chain or hospital procurement background Compensation & Perks Competitive base salary Performance-based commission structure Growth and advancement opportunities Work-from-home flexibility Why Join SRG? Being part of a growing healthcare organization is making a real impact Work with industry-leading hospitals and surgical centers Join a collaborative, results-driven sales team

* Candidates Must Reside in the St. Louis, MO Area* Purpose and Scope Under limited supervision, the AMR-UO is responsible for achieving sales objectives in assigned territory through the development, maintenance, and enhancement of the business. These customers include oncologists, urologists, nurses, pharmacists, pharmacy and therapeutics groups, teaching institutions, private and federal hospitals and formulary committees. The AMR-UO is responsible for ensuring customer's clinical conviction in the product and seeing the sale through to its conclusion by providing sufficient training and ongoing customer service. The AMR-UO will develop territory business plans and work with the sales management team to maximize the impact of sales and marketing plans and tactics. Essential Duties & Responsibilities * Develop and maintain business relationships with targeted physicians, health care providers and customers focusing on the promotion of Tolmar products * Create, maintain and increase sales within designated territory by influencing the prescribing habits of the targeted audience. * Call on health care providers and health-related organizations within assigned territory. * Strategically identify and develop relationships with non-prescribing health care providers that influence decision making in accounts such as CEOs, CFOs, Nurse Navigators, injecting nurses, Medical Assistants, office managers and personnel, etc. * Understand impact of local purchasing coalitions, Group Purchasing Organizations, IDNs and other health organizations in geography. * Provide community oncology practices, private and group urology practices and private and federal hospitals with contracting, training, technology troubleshooting and ongoing customer service. * Identify practice needs for Tolmar's proprietary Inventory Management System and manage the implementation as well as ongoing training within accounts. * Communicate and partner regularly with other AMRs to successfully manage accounts that overlap across multiple geographies. * Evaluate and monitor sales data reports weekly to manage business needs promptly and effectively. * Demonstrate advanced business acumen and granular account acumen management skills * Communicate contract measurement details to accounts when necessary, ie quarterly or semi-annually. * Follow up on leads among offices that have expressed interest in learning more about the Company's products. * Convert potential leads to active users, and provide or arrange for necessary training of those offices. * Demonstrate thorough knowledge of products by effectively communicating appropriate clinical, technical, therapeutic, disease state and product information to customers. * Successfully promote the appropriate on-label use of approved products. * Develop and deliver informative sales presentations based on individual customer needs to maximize sales of the product portfolio. * Maintain up-to-date database to document sales call information, trends, future call objectives, sampling data and overall territory performance. * Complete routine reports and be compliant with industry, regulatory and company guidelines. * Prepare annual business plans and conduct quarterly analysis of the territory performance vs. plan. * Attend and represent the Company at trade shows and community events, as appropriate. * Attend and travel for Company meetings. * Manage usage and inventory of promotional items to be given away to offices. * Abide by Administrative Expectations as defined by AMR SOPs: Submit expense reports regularly as outlined, enter sales calls in CRM system daily or as indicated by Regional Sales Director, enter company car mileage weekly, maintain company car as required by Fleet Maintenance. * Manage promotional budget effectively and in a compliant manner. * Manage relationships internal and external of the Company to support pull through of business. * Partner with different departments in the Company as the business requires. * Abide by the Company's email and communication SOPs. * Perform various other duties as assigned. * Regular and punctual attendance is an essential function of the job. It is expected that our sales force is "in the field" calling on customers from 8:00am to 5:00pm each day. Knowledge, Skills & Abilities * Knowledge of Microsoft Office products including Outlook, Word, PowerPoint and Excel. * Excellent interpersonal, written and verbal communication skills. * Excellent analytical skills and proven strategic thinker. * Advanced Skill in organization and follow-up. * Skill in negotiation and selling techniques with demonstrated accountability in executing sales plans. * Aptitude for learning technical and scientific product relation information. * Highly motivated for success with a "can do" attitude. * Ability to work independently. * Ability to manage multiple projects both inside and outside the organization. * Ability to work with multiple interruptions and tight deadlines. * Ability to execute effective business plans for assigned territory. * Ability to develop working relationships with both internal and external customers and work as a team player with employees at all levels. * Ability to take initiative in the absence of precise direction. * Ability to demonstrate good judgment, discretion and compliance to industry ethical guidelines. * Demonstrates assertive selling techniques including asking for business on every call. Core Values Tolmar's Core Values: Center on People: We commit to support the well-being of our patients. We are committed to treating our employees and those we serve as valued partners. By placing people at the heart of our actions, we actively engage, invigorate, acquire knowledge, and grow together. Are Proactive & Agile: We embody a culture of engagement and action. With a hands-on approach, we fearlessly adapt to change. We anticipate, respond swiftly and efficiently to ignite a spirit that propels us towards extraordinary outcomes. Act Ethically: We are committed to consistently conducting our business in an ethical, compliant, and socially aware manner, in line with our purpose of positively impacting lives. We actively cultivate diversity, equity, inclusion & sustainability in our workplace. Constantly Improve: We are committed to a collaborative & proactive effort to improve our products, systems, processes, and services by reducing waste, increasing efficiency & improving quality. Are Accountable: We think, act, and communicate with honesty, transparency, and clarity in alignment with our core values. We don't compromise our values for near term gain. We take accountability & ownership of our work, actions, successes, and setbacks. We strive to deliver our best as we shape the future. Education & Experience Bachelor's degree in science, business or related field. Two or more years of successful business-to-business sales experience, preferably in the urology industry. Pharmaceutical/buy-and-bill sales experience preferred Clinical experience helpful. Consistent track record of exceeding sales quotas Ability to be approved and insured to drive company car including valid driver's license and good driving history Reside centrally within the territory. Working Conditions Office environment; requiring sitting and standing. Overnight travel is required up to 50%. Ability to lift 50 pounds. Travel by air as required. Availability to work extra hours and on weekends as necessary. Compensation Tolmar compensation programs are focused on equitable, fair pay practices including market-based base pay and a strong benefits package. The final compensation offered may vary from the posted range based on the selected candidates qualifications and experience. The pay range for this position at commencement of employment is expected to be between: 2-5 years of experience with proven sales results: $120,000-$140,000 5+ years of experience with proven sales results: $135,000-$155,000 howewer, while salary ranges are effective from 1/1/26 through 12/31/26, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. About Tolmar Tolmar is proud to have earned a reputation for performance and innovation. Through a progressive company culture, Tolmar has established a legacy as a trusted name in the research, development and manufacturing of high quality topical products used in dermatology, and extended release dosing forms for products commonly used in urology and oncology. Founded in 2006, we are a private company known internationally for our advanced drug delivery capabilities and our unmatched commitment to our partners, and to the patients and provider communities we serve. Since our inception, Tolmar has produced 22 marketed products supported by 5 New Drug Applications (NDAs) and 17 Abbreviated New Drug Applications (ANDAs) across urology and oncology and dermatology. With more products forthcoming, our dedicated pipeline reflects Tolmar's future-focused approach. Tolmar offers exciting opportunities that will leverage your abilities, expand your skills, and reward your contributions in an atmosphere that encourages both personal and professional growth. Additionally, Tolmar offers competitive compensation and excellent benefits including: Competitive and inclusive medical, dental and vision coverage options Flexible Spending Accounts for medical expenses and dependent care expenses HSA through our HDHP CompleteCare reimburses you and your dependents for eligible health care expenses and premium expenses incurred under alternate group health coverage Generous 401K match - currently match 100% of your contributions up to the first 6% of compensation and 50% from 7%-12%, but never greater than 9% Tolmar-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options Employee Assistance Plan, Legal Guidance and Funeral Planning & Concierge Services Adoption and family-planning benefits, Fertility and Family Forming Benefits Generous paid time off, including: Vacation, sick time and holidays Volunteer time to participate within your community Discretionary year-end shutdown We provide a positive work environment designed around the philosophy of mutual respect and the challenge and rewards of contributing to the continued success of our organization. Tolmar is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Tolmar is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

LogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award-winning Risk Cloud delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. About the role We are seeking an energetic Customer Success Manager who has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a great opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion. Core Responsibilities: Build and maintain customer relationships in order to drive product adoption, expansion, and customer advocacy Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and to ultimately empower them as GRC professionals to achieve their business outcomes Lead the development of long-term success plans and drive executive alignment with your customers Own the tracking of customer health scores and proactively engage unhealthy customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions Collaborate cross-functionally with other LogicGate teams throughout the customer journey Partner closely with the Sales and Solution Engineering teams to drive expansion opportunities and ensure customer retention (i.e., renewals) Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap Requirements: 3 + Years Experience in GRC or Risk Advisory Interest in supporting sales and commercial business development efforts 1+ Years Experience in Customer Success, Solutions Engineering, or Professional Services roles Passion for SaaS applications - able to understand the value and limitations of the Risk Cloud platform, front and back Great people skills - the ability to quickly understand your audience and tailor the right message to them Ability to manage multiple accounts/priorities at a time - organization, time management, and attention to detail are critical A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help The anticipated base salary range for the role is $100,000 - $120,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. LogicGate's Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees' differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain's Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition. Learn more about our culture here. Excited about LogicGate but not familiar with GRC? GRC stands for Governance, Risk, and Compliance GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team The AI GTM Strategy team is a high‑impact organization within the Global Revenue organization, reporting to the SVP of AI Strategy. Our mission is to be the "connective tissue" between Product, Sales, and our customers, ensuring the biggest challenges in the future of work and money are solved with Workday AI and achieve meaningful business impact. This team acts as a force multiplier, accelerating revenue and adoption of Workday AI across our customers' enterprises. Workday is in a pivotal moment of scaling AI across our platform and customer base, and our AI GTM Strategy team sits at the heart of this transformation. This is a highly cross‑functional team, translating AI innovation into scalable, repeatable commercial impact. If you are energized by building something new, moving fast, and shaping how enterprises adopt AI at scale, this is the place to do it. About the Role As a Strategic Customer Engagement Manager - AI, you will be a key driver of Workday's growth across our AI solutions. This role fuels AI revenue growth with our world‑class GTM team and requires a blend of commercial acumen, strategic vision, and deep product and market understanding in a rapidly evolving AI landscape. You will guide strategic enterprise AI opportunities through critical portions of the sales journey for Workday AI Agents, Platform AI solutions, and broader AI capabilities. From sharing our AI vision, to uncovering opportunities, to shaping complex solutions and helping close impactful deals, you will engage with C‑level executives including CHRO, CIO, CFO, and other key leaders who are seeking to transform their enterprises through AI‑powered solutions. You will also help the broader sales organization adapt to fast‑shifting market dynamics and customer needs. In this role, you will: Lead strategic AI engagements and serve as the architect of the joint AI roadmap with senior customer stakeholders. Partner with sales and account teams to drive AI opportunities through evaluation and decision phases in the sales process. Shape and scale how Workday shows up in the AI market: what we say, where we play, and how we prove value. Maintain and deepen relationships with account teams, customers, and channel partners to connect their challenges with the Workday AI product suite. Lead executive‑level AI conversations to help customers define an AI vision, roadmap, and operating model grounded in Workday's capabilities; facilitate executive workshops, advisory sessions, and briefings to align on AI strategy and secure buy‑in across the C‑suite and functional leaders. Act as a consultative advisor, diving deep into a customer's business to diagnose problems and position Workday's AI solutions to unlock value; translate customer priorities (e.g., revenue growth, cost optimization, productivity, employee experience) into concrete AI use cases and value hypotheses. Serve as a Workday AI solutions expert, clearly articulating how our AI products, agents, and platform capabilities solve real problems and deliver business outcomes. Maintain deep, current expertise on the AI market-including LLMs, generative AI, copilots, agents, deployment approaches, and competitive dynamics-and use this to sharpen how we position Workday AI. Execute AI GTM programs and plays that can be scaled across regions, segments, and industries. Collaborate closely with internal stakeholders across Product, Sales, Engineering, Marketing, and Strategy to ensure our offerings address the evolving challenges of leading global enterprises. Provide structured, customer‑backed feedback on needs, competitive dynamics, and emerging use cases, acting as a connector between field and product teams so learnings from pilots and lighthouse customers inform how we build and position Workday AI. Maintain accurate and timely customer/prospect, pipeline, and service forecast data in alignment with Workday standards. Contribute to developing and refining field‑ready assets (narratives, pitch materials, case studies, playbooks, talk tracks) to support Sales, Solution Consulting, and Customer Success. Contribute to thought leadership efforts (e.g., blogs, events, webinars, customer forums) to strengthen Workday's voice in the AI market. This is a hands-on, highly matrixed role for someone who moves quickly, pilots bold ideas, and is excited to help define what great looks like for enterprise AI sales. About You Basic Qualifications 7+ years in relevant roles (e.g., AI Sales, AI Product Strategy, AI Sales Strategy, Customer Strategy, Management Consulting, or similar customer‑facing strategic roles). Demonstrated experience leading executive‑level conversations, public speaking, and producing strategic content (presentations, narratives, or thought leadership). Experience in or with regulated industries; HR technology experience strongly preferred. Strong background in sales strategy, AI‑related sales or GTM strategy, or similar roles focused on technology or AI‑driven solutions. Proven ability to map AI capabilities to business value (e.g., revenue growth, cost savings, experience improvements, operational efficiencies) and to build compelling business cases. Solid technical understanding of AI concepts (LLMs, generative AI, data platforms, ML, copilots/agents) sufficient to partner credibly with product and engineering in a senior, business‑facing capacity. Deep understanding of the end‑to‑end customer lifecycle (Sales, Deployment, Post‑Go‑Live / Adoption / Expansion). Experience working in entrepreneurial or high‑growth environments and with global, cross‑functional teams. Strong executive presence with the ability to influence and align senior stakeholders, both externally with customers and internally. Other Qualifications Experience working with Fortune 500 or large enterprise clients. Deep understanding of the AI market, including copilots, agents, ML, and LLMs, with demonstrated curiosity and a willingness to continuously learn new AI solutions. Proficiency with Workday (or similar HCM/ERP platforms), including experience with intelligent features such as agents, copilots, or AI‑powered workflows. Passion for revenue impact, commercialization, and scaling customer adoption. Strong program and project management skills; able to self‑manage, prioritize, and deliver complex cross‑functional initiatives end‑to‑end. Excellent written and verbal communication skills, including the ability to simplify complex AI concepts into clear, business‑oriented narratives. Interest in AI and the future of work, including emerging trends in talent, productivity, and organizational design. BA / BS / BE degree or higher. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.NY.Home Office NY Metro Tri-State Primary Location Base Pay Range: $154,400 USD - $231,500 USD Additional US Location(s) Base Pay Range: $130,300 USD - $231,500 USD Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

Who we are At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility - all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers - like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy - are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented - and we want to be the ones building it. For more information, visit ************* What we are building The Customer Experience organization plays a key role in Domino's continued growth as a startup and ensuring we help our customers achieve their data science goals. As a Customer Success Manager (CSM) at Domino, you will be responsible for maintaining and growing relationships with our company's clients. You will serve as the main point of contact for clients, ensuring their needs are met and their expectations are exceeded. Your primary goal will be to maximize client satisfaction, retention, and revenue generation. What your impact will be Represent Domino during a pivotal period in the customer's lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys) Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process Leverage data and insights alongside your understanding of the customer's goals to prescribe commercial terms that align with the needs of the business Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way Maintain and report an accurate forecast for all renewals in your portfolio Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate What we look for in this role 3+ years in a client-facing, pre or post-sales role Customer Success Manager, Account Manager, Project Manager Preferably in a SaaS/AI environment Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes Multi-tasking: you will manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success Technical aptitude to understand Domino's portfolio Customer management - drive customers through success ensuring retention and expansion High level of comfort speaking with executives and procurement at Enterprise companies Proven track record of exceeding goals Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow Bias toward action SFDC and CRM tools proficiency What we value We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success We believe in individuals who seek truth and speak the truth and can be their whole selves at work We value all of you that believe improving is always possible. At Domino, everything is a work in progress - we can do better at everything We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company #LI-Remote The annual US base salary range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Compensation Range $200,000-$250,000 USD

The Customer Success Manager (CSM) is responsible for driving adoption, retention, and expansion of Echo360 products and services within large-scale corporate enterprise accounts. This role focuses on building deep relationships with corporate Learning & Development (L&D), IT, and Operational leaders in companies managing extensive remote workforces that experience high employee churn and/or labor shortages. The ideal candidate will have experience supporting enterprise clients across key industries, including QSR, retail, grocery, hospitality, manufacturing, transportation, construction, healthcare, life sciences, publishing, media, technology, financial services, insurance, or business services. The CSM serves as a strategic advisor, ensuring enterprise clients maximize the value of Echo360's Echosystem through tailored solutions that align with their business objectives. Success in this role requires a deep understanding of enterprise-scale operations, remote workforce/high churn challenges, and industry-specific training and compliance needs. Requirements The Primary Responsibilities for this role included: Account Management & Renewals: Proactively own and manage a portfolio of enterprise accounts, ensuring strong relationships at all levels of the organization. Proactively drive and execute customer retention and renewal strategies, mitigating churn and ensuring continued adoption of Echo360 solutions. Showcase product value and ROI through data-driven insights and strategic alignment with client goals. Enterprise Relationship Development: Serve as the primary point of contact for corporate enterprise clients, fostering strong, long-term partnerships. Engage regularly with L&D, IT, and Operational stakeholders to understand evolving needs, compliance requirements, and workforce challenges. Conduct quarterly business reviews, providing actionable insights and performance data to senior leadership. Strategic Customer Engagement: Proactively analyze client usage patterns and operational data to identify opportunities for engagement and expansion. Proactively provide strategic guidance to enterprise clients, developing customized adoption plans that support business objectives. Proactively and continuously establishing and communicating the business value of Echo360 and ROI on customers' learning investment. Collaborate across customer organizations, driving top-down and bottom-up adoption strategies to maximize impact. Product Expertise & Enablement: Develop deep expertise in Echo360's product suite, effectively demonstrating its value for enterprise training, compliance, and workforce engagement. Stay informed about industry trends, compliance regulations, and technology advancements relevant to enterprise training and workforce management. Lead product training sessions and champion adoption strategies tailored to industry-specific use cases. Data Analysis & Performance Reporting: Monitor and analyze customer usage data, providing strategic recommendations to improve adoption and optimize workforce training effectiveness. Deliver regular performance reports to enterprise clients, highlighting key metrics, adoption trends, and ROI. Conduct quarterly business reviews covering platform usage, support trends, and strategic alignment. The ideal candidate for this role will have/be: Bachelor's degree (preferred); graduate degree a plus. Minimum of 5 years of experience in: Consultative sales, account management, or customer success within enterprise SaaS environments. Supporting enterprise clients in industries with large, distributed, and high-turnover workforces. Learning & Development (L&D), workforce training, or corporate compliance solutions (preferred). Deep understanding of enterprise technology ecosystems, particularly LMS, workforce management, and compliance training platforms. Strong working knowledge of SCORM, HRIS platforms such as WorkDay, and LMS systems such as Cornerstone. Exceptional verbal and written, presentation and communication skills with the ability to engage executive stakeholders. Technically savvy, able to quickly master Echo360's platform and articulate value to enterprise clients. Proficiency with Salesforce, Gainsight, or other CRM and Customer Success platforms. Strong team player with the ability to collaborate across sales, marketing, and product teams. Willingness to travel as needed to support enterprise clients. Key Attributes: Strategic: Aligns customer success goals with company objectives. Data-Driven: Able to analyze and generate insights based on usage and market metrics. Customer-Centric: Focused on end-to-end customer satisfaction and success. Tech-Savvy: Understands SaaS operations and product value delivery. Intellectually Curious | Bias for Action & Results | Quick Study | Active Listener | This role is ideal for a proactive, results-driven professional who thrives in high-performing, execution-focused environments and is passionate about driving enterprise-level customer success. Additional Job Details: This position is FULLY REMOTE; we will consider candidates who are located in many, but not all, states within the United States. For US-based positions, candidates must be eligible to work in the United States for any employer. The base salary range for this position is $80,000 - $100,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work. About Echo360: Echo360 is the global leader who delivers the transformative power of learning for both education and business through the EchosystemTM , the world's first Learning Transformation PlatformTM. The Echosystem is an interoperable, modular end-to-end suite of solutions enabling transformative learning experiences grounded in principles of equity, engagement, and evidence. Learn more about Echo360 at **************** We're looking for individuals who can support our DNA: Maniacally Mission Driven - We embrace our roles as agents of transformation: enabling the kind of inspired learning that changes people's lives. Massively Collaborative - We support each other and work together for the greater good. By joining forces, our collective potential is mighty. Relentlessly Inventive - We see the potential to deliver breakthrough solutions and are empowered to deliver them. Moving at the speed of Bright - Velocity is something we put at the core of everything we do. Not only because technology is moving fast, but because our learners are moving even faster. Benefits Echo360 offers comprehensive benefits including medical, dental, vision, life & disability insurance, a 401(k) plan with company match and an unlimited PTO policy. Echo360 does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. #LI-Remote

WE'RE LUMA HEALTH. Needing healthcare can be hard - getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. The Role: Customer Success Operations Manager This role is responsible for driving operational excellence across the Customer Success organization and being the connective tissue between CS and all cross-functional partners. You will serve as the operational voice of Customer Success and ensure the team has the processes, insights, and cross-functional alignment needed to deliver value, retain customers, and scale efficiently. You'll bring clarity to workflows, surface themes, identify gaps in execution, and proactively help CS collaborate with Product, Delivery, Sales, Marketing, and Engineering. Your work makes the entire Customer Success function more predictable, consistent, and strategic. What YOU will do at Luma Health Serve as the cross-functional liaison for Customer Success, ensuring the CS perspective is represented in Product, Delivery, Sales, and Operations conversations Gather insights across customer interactions: Zendesk tickets, ClickUp actions, usage data, adoption metrics, escalation themes Analyze trends, risks, and opportunities and surface these to CS leadership Build and maintain dashboards to provide visibility into operational performance Partner with CSEs to identify risks, resource gaps, escalation patterns, and process breakdowns and coordinate resolution across departments. Support CS leadership in defining scalable frameworks Customer health scoring inputs Customer journey maps Renewal risk workflows Escalation pathways Create and maintain internal documentation for CS processes, rituals, operating models, and cross-functional expectations Help structure the internal CS operating rhythm Weekly risk review Renewal pipeline review Health and usage insights Cross-functional alignment meetings Work with Product Ops to ensure CS is prepared and coordinated for new product rollouts, updates, and internal launches Improve communication flow between CS and other teams Ensure CS needs and customer insights are captured and channeled effectively Tooling & Systems Support Partner with RevOps to ensure Salesforce is optimized for CS workflows, reporting, and visibility Lead implementation and rollout of new CS tools as needed Lead implementation and rollout of new CS tools as needed Who YOU Are BA/BS Degree required 4+ years experience in Customer Success Operations, Business Operations, Program Management, or related fields Strong analytical skills and ability to translate data into actionable insights SQL skills preferred Salesforce reporting + dashboarding preferred Experience building dashboards (Looker, Tableau, or internal tools) required Ability to identify process gaps and create scalable solutions Strong cross-functional collaboration experience, especially with Product, Sales, and Delivery Excellent communication skills with the ability to influence without authority Experience facilitating change management, enabling teams, and improving process adoption Ability to document and simplify complex workflows Thrives in fast-paced, ambiguous environments, building structure where none exists Experience supporting or enabling Customer Success teams in a SaaS environment What Sets You Apart Prior experience implementing or supporting large-scale CS frameworks (health scoring, journey mapping, playbooks) Experience with healthcare or highly regulated industries Experience supporting CSEs or frontline teams Ability to take broad problems and create structured, repeatable systems A passion for improving customer experience and internal enablement We Take Care Of You! Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. Work Life Balance Flexible Time Off Wellness Programs Discounted Perks 401(k) and Company Equity Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include incentive plan + stock options + benefits (including medical, dental, and vision.) Pay Range: $90,000-$110,000 USD Don't meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here. Come join us if you want to make a difference in health care. Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to *********************.

Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.

The Customer Success Manager (CSM) is responsible for building strong, strategic relationships with customers and ensuring they achieve maximum value from M3's products and services. The CSM acts as a trusted advisor, guiding customers through onboarding, adoption, and growth while driving engagement, satisfaction, and retention. This role requires exceptional communication skills, a deep understanding of M3's solutions, and the ability to deliver consistent, repeatable processes that enhance the customer experience. Essential Duties: The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor's requests for additional or altered duties. Manage a defined portfolio of customers, serving as their primary point of contact and advocate. Build trusted relationships with key customer stakeholders and internal teams to align goals and expectations. Conduct regular business reviews to evaluate progress, identify risks, and uncover growth opportunities. Maintain & follow a customer roadmap that aligns M3's capabilities with customer business objectives. Drive adoption of M3 products by ensuring customers are fully trained and realize measurable value. Identify and execute initiatives that strengthen customer retention and satisfaction. Proactively identify at-risk customers and implement mitigation strategies in collaboration with cross-functional teams. Understand and work towards fulfilling team KPI's and metrics. Work with CS Team to develop initiatives that deliver value to our customers. Collaborate with internal teams to optimize the customer journey and address process gaps. Gather and communicate customer feedback to Product Owners and other departments to influence roadmap priorities according to CS Team processes. Document customer health, success metrics, and touchpoints within Client Success. Ensure all customer interactions, escalations, and deliverables are tracked accurately and resolved in a timely manner. Participate in internal meetings to share customer insights, advocate for improvements, and drive alignment. Represent M3 professionally during client visits, conferences, and strategic discussions. Liaison with other departments to coordinate customer success throughout customer lifecycle. Required Skills and Expertise Knowledge Problem solving ability Meeting service level agreements Cross Functional Team Engagement Expertise in Team Collaboration Strong interpersonal skills with a customer-first mindset. Capable of handling escalation processes Has previous experience in customer relationship management Capable of achieving results which depend on internal collaboration Hospitality experience preferred Manage contract lifecycle and renewal processes, including drafting, reviewing, tracking expiration dates, and ensuring timely, accurate execution of all agreements. Education/Training/Experience: College degree. Contract Management Hospitality industry 3-5 years of overall management experience (Solid understanding of project management principles preferred). 1-2 years of experience in Customer Success preferred. Experience in SaaS or hospitality technology preferred. Strong interpersonal skills and the ability to lead and inspire others to drive growth. Ability to create strategies, implement them, track performance, and achieve set objectives. Must have keen problem-solving and process development and improvement skills Task planning skills Must be able to actively participate in meetings at all levels within the organization. Demonstrated ability to coordinate cross-functional work teams toward task completion. Advanced written and verbal communication skills are a must. General PC knowledge including Microsoft Office expert level knowledge of Excel, Word, and a working knowledge of PowerPoint. Physical Requirements: Ability to sit and/or stand for extended periods. Ability to perform work on a computer for extended periods. Ability to work in the office regularly, or pivot to working at home should emergency situations arise. Ability to attend work per assigned schedule and attend meetings with excellent attendance and punctuality. Ability to lift and move light to moderate items occasionally without reasonable accommodation

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we're building a team to shape the future of direct mail. Customer Success Manager - Commercial In this role, you will manage a high volume book of business and lead the renewals process to retain and grow customer relationships. You will actively manage a SMB/MM book of business and work directly with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments. You will maintain and report an accurate rolling annual- forecast of renewals in your book of business. You will negotiate and execute renewal contracts, in partnership with Legal and Finance, that align to customer goals. You will discover and identify upsell/cross-sell opportunities using analytical tools and upon contract renewal to maximize customer growth. The Lob Customer Success Manager is a high impact position, responsible for owning and executing a portfolio of SMB/MM customers. The ideal Customer Success Manager is an experienced professional with a good understanding of customer success, renewals and contracts. This position is responsible for maximizing customer growth and minimizing churn while adding value to our customers in a scaled model. In this role, you will report to the Senior Manager of Commercial Account Management. As the Customer Success Manager - Commercial, you'll… Manage post-sales activity for SMB/MM customers through touch points that require product knowledge, prioritization planning, project management and the ability to quickly build rapport You will collaborate cross functionally to mitigate churn and to identify expansion opportunities Meet with clients to establish strong relationships and solidify their Direct Mail programs with Lob Responsible for creating renewal agreements and sending them to customers at least a minimum of 90 days in advance Accurately maintain a running forecast of your portfolio and communicate risk and growth opportunities to the needed internal teams Proactively identify and flag churn risk and work actively with a broader account team to mitigate Develop and execute end-to-end programs focused on driving product adoption that lead to retention or expansion Demonstrate high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses Connect with customers via scalable channels (email, webinars, etc.) to help solve problems Develop, test, and iterate on scaled playbooks and engagement strategies Analyze customer data to build and execute engagement strategies within your customer portfolio Bring the voice of the customer as you partner with the Revenue, Product & Engineering, and Finance teams to share customer feedback, deliver outstanding client experiences, and have a direct impact on building our customer-centric culture at Lob What will you bring to this role… 3-5 years of Enterprise experience in SaaS renewals, account management, customer success, and sales. Experience with a high volume Book of Business (100+ customers) Proven skill with juggling multiple renewals in a given quarter while maintaining strong attention to detail Ability to communicate, present to, and influence key stakeholders at all levels of the customers' organization, including executive and C-level Lifecycle marketing, driving engagement and product adoption driving idea customer behavior via scaled engagements Proven track record implementing programmatic solutions and automation Ability to listen to the customer and translate their business needs into a personalized consultation Significant level of comfort interacting with a high volume of customers, over a variety of mediums (phone, email, webinars) You're excited to help build a new team and drive a huge impact Self-starter who has fresh ideas when it comes to growing customer engagement Great prioritization skills and ability to execute on customer-facing activities You have a track record of successfully iterating programs to achieve goals and ability to make changes on the fly and continuously improve our processes Highly data-driven and intrigued by the challenge of delivering an awesome Lob experience to hundreds of customers Strong numeracy skills Value-based selling skills Advanced problem-solving skills and verbal and written communication skills Excellent listening, negotiation, and presentation abilities Familiarity with Salesforce and ChurnZero (or similar Customer Success platform) strongly preferred Consistent track record of achieving personal and team goals Experience in the marketing automation software and/or and direct mail experience are a plus Gratitude, a sense of purpose, and a kind and generous demeanor are a must! Compensation Information The compensation for this role consists of a base salary, variable, and RSUs Annual Salary Band: $70,000.00 - $80,000.00 + Variable: $7,000.00 - $12,500.00 “Lob's salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco's Fair Chance Ordinance . Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. Interested in being considered for future Customer Success Manager opportunities at PagerDuty? Connect with us here! At PagerDuty, our Customer Success Managers are trusted advisors who partner closely with our customers to help them achieve business outcomes and transform how they work in real time. We love connecting with passionate customer advocates who thrive on helping organizations unlock value, accelerate adoption, and bring innovation to life. Our Customer Success team is the heartbeat of our customer experience-empowering businesses across industries to operate efficiently, scale securely, and continually improve their customer engagement. What We Look For Professionals who enjoy building trusted relationships with executive and operational stakeholders, guiding them through digital and organizational change. Those with a strong understanding of B2B SaaS environments, who can align customer goals with strategic outcomes and business value. Collaborative thinkers comfortable engaging cross-functionally with Sales, Product, and Expert Services to deliver seamless customer experiences. Skilled communicators who excel in consultative conversations-influencing at all levels and facilitating meaningful, outcome-driven discussions. Individuals who can translate complex technology concepts into actionable insights-helping customers realize ROI and drive growth through data-driven decisions. A Day in the Life of a CSM at PagerDuty Act as a trusted advisor guiding customers through their digital transformation journey. Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation. Lead business reviews and strategic sessions, ensuring alignment with each customer's evolving goals. Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap. Drive collaboration across internal teams to ensure customers experience maximum value and operational success. If you're excited about empowering organizations, driving measurable outcomes, and building lasting partnerships-let's stay connected! Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

At Marco, we're transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth - mining data, insights, and trends to spot what customers need next, before they even know it. As the Customer Growth Manager, you'll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention. This isn't traditional sales enablement. It's cutting-edge, predictive, strategic, and creative - building a bridge between the data that lives in our systems and the opportunities that live in our customers' businesses. WHAT YOU'LL DO: Own the revenue expansion engine - define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities. Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline. Lead GTM plays - turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”). Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns. Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions. Run the “Growth Council” - a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities. Champion customer advocacy - ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem. WHAT YOU'LL BRING: 7-10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy. Experience leading cross-functional initiatives and aligning stakeholders.· Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms. Ability to connect business strategy with data - seeing patterns others miss. Excellent communicator - equally comfortable in a C-suite strategy session or a hands-on data review. A growth mindset, curiosity, and a “builder” mentality. WHY THIS ROLE MATTERS: You'll work at the intersection of data, strategy, and storytelling - building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life! Pay Range: $79,212 - $122,779 annually + 20% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

The Customer Success Manager - Key Accounts is responsible for the performance, growth, and retention of a portfolio of high‑value enterprise customers within an assigned vertical. This role serves as the primary relationship owner, driving customer outcomes through strategic planning, consultative partnership, and proactive value realization. The CSM leads renewal and expansion efforts, aligns customer goals with product capabilities, and ensures long‑term customer satisfaction and success. Responsibilities Develop and execute strategic account plans that translate customer goals and business objectives into actionable initiatives that drive measurable value. Build trusted, long‑term relationships with key stakeholders, including senior executives, to influence adoption, expansion, and multi‑year partnership alignment. Identify, qualify, and drive upsell and cross‑sell opportunities through consultative recommendations and value‑based selling. Analyze customer data, usage trends, and performance benchmarks to uncover insights, risks, and opportunities; partner with Strategy teams to deliver data‑driven recommendations. Lead renewal forecasting, risk mitigation, and commercial conversations to meet and exceed quarterly revenue targets. Serve as a strategic advisor with advanced knowledge of marketing strategies, competitive landscapes, and product differentiation. Collaborate cross‑functionally with Sales, Product, Marketing, and Customer Support to ensure seamless customer experiences and advocate for customer needs. Manage escalations with sound judgment, ensuring timely resolution and clear communication across internal and external stakeholders. Maintain accurate, up‑to‑date account information, forecasts, and activity records in Salesforce. Represent the company at customer meetings, industry events, and association conferences as needed (up to 10% travel). Participate in internal program meetings and contribute insights that support the broader Customer Success organization. #LI-AP4 #LI-REMOTE Qualifications Required: Minimum 5 years of experience in Customer Success or other revenue‑driving, customer‑facing roles, ideally within a SaaS environment. 2+ years of experience generating, qualifying, negotiating, and closing upsell/cross‑sell opportunities. Proficiency with Salesforce or similar CRM platforms. Bachelors or Masters degree preferred. KNOWLEDGE/SKILLS/ABILITIES Required: Customer & Account Leadership Experience managing a portfolio of ~40 enterprise‑level B2B accounts with complex organizational structures. Proven ability to own renewals and expansions, including forecasting, risk mitigation, and value‑based selling in partnership with Sales. Demonstrated success driving long‑term strategic account plans, including stakeholder mapping, success planning, and roadmap alignment. Strong executive presence with the ability to influence and engage senior leaders across a matrixed organization. Skilled at navigating escalations, objections, and sensitive customer conversations with diplomacy and confidence. Business, Product & Industry Expertise 5+ years of experience in a SaaS environment with a strong understanding of subscription economics, customer lifecycle, and value realization. Ability to translate technical, operational, and business concepts depending on customer needs and product usage. Advanced understanding of marketing strategies, competitive landscapes, and product differentiation. Industry certifications (e.g., NARPM, CAI) highly desired. Cross‑Functional Collaboration 5+ years of experience partnering with Sales, Product, Marketing, and Customer Support to drive customer outcomes. Ability to influence without authority and work effectively in a cross‑matrixed environment, including virtual collaboration. Experience providing customer insights to internal teams to inform product development and go‑to‑market strategy. Data‑Driven Decision Making Ability to analyze customer data, usage patterns, and business metrics to identify risks, opportunities, and expansion potential. Comfortable using CRM tools (Salesforce) and customer success platforms to manage workflows, forecast renewals, and track account health. Communication & Relationship Building Excellent written, verbal, and interpersonal communication skills, including the ability to present to executive audiences. Strong relationship‑building skills with the ability to become a trusted advisor to customers and internal stakeholders. Operational Excellence Strong organizational and time‑management skills with the ability to prioritize a high‑volume, high‑touch book of business. Detail‑oriented, self‑motivated, and proactive with consistent follow‑through. Willingness to attend industry events, trade shows, and association meetings (including evenings/weekends as needed). Physical Demands and Working Conditions While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas utilizing the spoken word. May be required to sit and/or stand for long periods. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. May be required to lift or move 10+ pounds. SALARY AND BENEFITS RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: Health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $29.52 - USD $50.29 /Hr.