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Become A Customer Account Representative

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Working As A Customer Account Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Account Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Account Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Customer Account Representative?

Customer Account Representative Jobs

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Customer Account Representative Career Paths

Customer Account Representative
Sales Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
Account Representative Account Executive Sales Manager
Branch Manager
6 Yearsyrs
Account Manager Sales Manager
Business Development Manager
9 Yearsyrs
Credit Manager Collector Call Center Representative
Call Center Manager
6 Yearsyrs
Account Executive Regional Accounts Manager
Customer Account Manager
5 Yearsyrs
Account Manager Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Service Representative Specialist Account Manager
District Sales Manager
7 Yearsyrs
Customer Account Manager Office Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Delivery Driver Service Technician Service Manager
Office Manager
5 Yearsyrs
Service Representative Operations Manager General Manager
Regional Manager
8 Yearsyrs
Office Manager General Manager Account Executive
Regional Sales Manager
9 Yearsyrs
Credit Manager Office Manager Account Manager
Relationship Manager
6 Yearsyrs
Billing Specialist Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Customer Account Manager Project Manager Product Manager
Sales And Marketing Manager
6 Yearsyrs
Office Manager Account Manager Account Executive
Sales Manager
5 Yearsyrs
Account Representative Account Manager
Senior Account Manager
7 Yearsyrs
Account Executive Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Billing Specialist Home Health Aid Technician
Service Manager
7 Yearsyrs
Sales Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
Delivery Driver Maintenance Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Representative 2.1 years
Customer Associate 1.8 years
Customer Advisor 1.8 years
Top Employers Before
Cashier 8.8%
Teller 5.4%
Manager 3.1%
Internship 2.9%
Supervisor 2.7%
Associate 2.1%
Server 1.9%
Top Employers After
Cashier 4.5%
Teller 3.7%
Manager 3.6%
Associate 2.3%

Do you work as a Customer Account Representative?

Customer Account Representative Demographics

Gender

Female

55.0%

Male

43.1%

Unknown

1.9%
Ethnicity

White

61.5%

Hispanic or Latino

16.2%

Black or African American

12.2%

Asian

6.7%

Unknown

3.4%
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Languages Spoken

Spanish

73.8%

French

6.7%

Italian

2.6%

German

2.6%

Korean

2.1%

Arabic

2.1%

Portuguese

1.5%

Polish

1.5%

Russian

1.0%

Carrier

1.0%

Swedish

0.5%

Mandarin

0.5%

Indonesian

0.5%

Malay

0.5%

Catalan

0.5%

Navajo

0.5%

Khmer

0.5%

Greek

0.5%

Tagalog

0.5%

Irish

0.5%
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Customer Account Representative Education

Schools

University of Phoenix

26.2%

Strayer University

8.6%

Kaplan University

6.6%

Southern New Hampshire University

5.0%

Ashford University

4.7%

Liberty University

4.4%

University of South Alabama

3.9%

Hinds Community College

3.6%

Arizona State University

3.6%

Michigan State University

3.3%

Middle Tennessee State University

3.3%

Illinois State University

3.3%

American InterContinental University

3.3%

Florida State University

3.3%

University of North Carolina at Greensboro

3.0%

Tulsa Community College

2.8%

Southern Illinois University Carbondale

2.8%

Webster University

2.8%

University of North Carolina at Charlotte

2.8%

Grand Canyon University

2.8%
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Majors

Business

35.3%

Accounting

7.0%

Criminal Justice

5.4%

Management

5.2%

Psychology

4.8%

Marketing

4.3%

Communication

4.2%

General Studies

3.9%

Health Care Administration

3.9%

Liberal Arts

3.2%

Computer Science

2.9%

Human Resources Management

2.6%

Finance

2.6%

Nursing

2.4%

Medical Assisting Services

2.3%

Political Science

2.2%

Computer Information Systems

2.2%

Information Technology

2.0%

English

1.8%

Sociology

1.8%
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Degrees

Bachelors

37.9%

Other

31.7%

Associate

14.7%

Masters

8.9%

Certificate

4.4%

Diploma

1.7%

License

0.5%

Doctorate

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Customer Account Representative Salaries

Job Title Company Location Start Date Salary
Import/Export Customs Brokerage Accounts Represent Global Logistical Connections, Inc. Compton, CA Apr 02, 2012 $45,000
Import/Export Customs Brokerage Accounts Represent Golden Sea Corporation Fountain Valley, CA Oct 01, 2012 $45,000
Export Customs Brokerage Accounts Representative Global Logisitical Connections, Inc. Compton, CA Oct 01, 2010 $45,000
Export Customs Brokerage Accounts Representative Global Logistical Connections, Inc. Compton, CA Oct 01, 2010 $45,000

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Top Skills for A Customer Account Representative

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  1. Customer Account Activity
  2. Timely Deliveries
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Maintain accurate records of customer account activity.
  • Ensured timely deliveries in a safe and professional manner.
  • Provide excellent customer service and administrative duties while handling routine and non-routine customer telephone calls and email inquiries.
  • Collected on auto loans 60-90 days past due, set up payment arrangements and offered different payment options to resolve delinquency.
  • Received incoming telephone calls and gave professional customer service help to customers about questions on delinquent accounts.

How Would You Rate Working As a Customer Account Representative?

Are you working as a Customer Account Representative? Help us rate Customer Account Representative as a Career.

Top Customer Account Representative Employers

Jobs From Top Customer Account Representative Employers

Customer Account Representative Videos

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