Customer Account Representative Careers

A customer account representative's role is to serve as the primary contact between a company and its clients. You will need to meet the needs of the customers and provide a quick solution to customers' inquiries. Your job duties include processing all direct orders for business and ensuring that delivery is on time and invoicing is accurate. You will also need to maintain records of all transactions while obeying the company's policies and regulations, assist customers with equipment sales and services, troubleshoot issues and concerns, and work with corporate accounts in managing customer-specific price changes. Plus, you will provide effective and efficient customer service regarding order fulfillment, invoicing, shipments, and communication.

You need a bachelor's degree and 3-5 years of experience in customer service performance for this role. Apart from this, you should have basic math skills, computer skills, and listening skills that help communicate efficiently and effectively. You must also be able to pay rapt attention to detail. As a customer account representative, you will earn an average annual salary of $35,488.

There is more than meets the eye when it comes to being a customer account representative. For example, did you know that they make an average of $16.82 an hour? That's $34,987 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Account Representative Do

There are certain skills that many customer account representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer account representative, we found that a lot of resumes listed 63.3% of customer account representatives included company standards, while 5.5% of resumes included communication, and 3.9% of resumes included customer accounts. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer account representative job title. But what industry to start with? Most customer account representatives actually find jobs in the manufacturing and finance industries.

How To Become a Customer Account Representative

If you're interested in becoming a customer account representative, one of the first things to consider is how much education you need. We've determined that 45.5% of customer account representatives have a bachelor's degree. In terms of higher education levels, we found that 3.4% of customer account representatives have master's degrees. Even though some customer account representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer account representative. When we researched the most common majors for a customer account representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer account representative resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer account representative. In fact, many customer account representative jobs require experience in a role such as customer service representative. Meanwhile, many customer account representatives also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$34,987
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
204,581
Job Openings

Customer Account Representative Career Paths

Top Careers Before Customer Account Representative

Cashier
13.8 %

Top Careers After Customer Account Representative

Cashier
7.2 %

Customer Account Representative Jobs You Might Like

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Average Salary for a Customer Account Representative

Customer Account Representatives in America make an average salary of $34,987 per year or $17 per hour. The top 10 percent makes over $44,000 per year, while the bottom 10 percent under $27,000 per year.
Average Salary
$34,987
Find Your Salary Estimate
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Best Paying Cities For Customer Account Representatives

City
ascdesc
Average Salarydesc
San Ramon, CA
Salary Range35k - 54k$44k$43,871
New York, NY
Salary Range32k - 50k$41k$40,791
Bethlehem, PA
Salary Range31k - 49k$39k$39,161
Minneapolis, MN
Salary Range32k - 43k$37k$37,288
Ewing, NJ
Salary Range29k - 47k$37k$37,250
Chicago, IL
Salary Range30k - 45k$37k$37,168
Enfield, CT
Salary Range31k - 43k$37k$36,954
Jacksonville, NC
Salary Range28k - 47k$37k$36,897
Virginia Beach, VA
Salary Range28k - 47k$37k$36,881
Springfield, OH
Salary Range28k - 44k$36k$35,525
Indianapolis, IN
Salary Range27k - 43k$35k$34,522
Madison, WI
Salary Range27k - 40k$34k$33,639
Atlanta, GA
Salary Range26k - 42k$33k$33,492
Fort Worth, TX
Salary Range25k - 42k$33k$33,013
Maryland Heights, MO
Salary Range26k - 40k$33k$32,803
Apopka, FL
Salary Range24k - 42k$33k$32,659
Memphis, TN
Salary Range25k - 40k$32k$32,100
Tempe, AZ
Salary Range25k - 39k$31k$31,494
Wichita, KS
Salary Range25k - 37k$31k$31,074
Coeur dAlene, ID
Salary Range27k - 33k$31k$30,740
$24k
$54k

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Success Specialist, Strategic Territory Accounts
Autodesk
08/05/2021
$85,00008/05/2021
Customer Account Specialist
Robert Half
08/05/2021
$37,56608/05/2021
Virtual Customer Experience Representative (Billing)-AL, AR, FL, GA, IL, IN, KY, LA, MI, MS, SC, T
Comcast
08/05/2021
$31,30508/05/2021
Customer Account Representative
Capital City Management
08/05/2021
$20,87008/05/2021
Customer Account Specialist
TRC Staffing Services
08/04/2021
$52,00008/04/2021
See More Recent Salaries

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Customer Account Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Account Representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Account Representative Resume

At Zippia, we went through countless Customer Account Representative resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Customer Account Representative Resume Examples And Templates

Customer Account Representative Demographics

Gender

female

52.4 %

male

43.1 %

unknown

4.5 %

Ethnicity

White

61.0 %

Hispanic or Latino

18.5 %

Black or African American

11.3 %

Foreign Languages Spoken

Spanish

77.0 %

French

7.2 %

German

2.3 %
Show More Customer Account Representative Demographics

Customer Account Representative Education

Majors

Business
35.8 %

Degrees

Bachelors

45.5 %

High School Diploma

22.6 %

Associate

19.7 %
Show More Customer Account Representative Education Requirements

Online Courses For Customer Account Representative That You May Like

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,621)

Master Customer Service using this practical customer care course...

Customer Service
udemy
4.6
(4,254)

How to Approach New Customers and Maintain Existing Ones...

Start Improving Customer Service
udemy
4.1
(2,025)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Account Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 63.3% of customer account representatives listed company standards on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Account Representative

Some places are better than others when it comes to starting a career as a customer account representative. The best states for people in this position are California, Delaware, Maryland, and New York. Customer account representatives make the most in California with an average salary of $43,177. Whereas in Delaware and Maryland, they would average $43,137 and $40,557, respectively. While customer account representatives would only make an average of $40,300 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Iowa

Total Customer Account Representative Jobs:
2,286
Highest 10% Earn:
$51,000
Location Quotient:
1.35
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Delaware

Total Customer Account Representative Jobs:
574
Highest 10% Earn:
$68,000
Location Quotient:
0.98
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. District of Columbia

Total Customer Account Representative Jobs:
260
Highest 10% Earn:
$84,000
Location Quotient:
0.33
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Account Representatives

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Top Customer Account Representative Employers

1. Rent-A-Center
4.6
Avg. Salary: 
$33,332
Customer Account Representatives Hired: 
2,881+
2. Comcast
4.6
Avg. Salary: 
$34,171
Customer Account Representatives Hired: 
429+
3. AT&T
4.7
Avg. Salary: 
$34,872
Customer Account Representatives Hired: 
140+
4. American Financial Group
4.7
Avg. Salary: 
$33,576
Customer Account Representatives Hired: 
133+
5. American Honda Motor Co
4.8
Avg. Salary: 
$31,875
Customer Account Representatives Hired: 
112+
6. American Honda Finance
4.4
Avg. Salary: 
$33,177
Customer Account Representatives Hired: 
106+

Customer Account Representative Videos

Updated August 18, 2021