A customer account representative's role is to serve as the primary contact between a company and its clients. You will need to meet the needs of the customers and provide a quick solution to customers' inquiries. Your job duties include processing all direct orders for business and ensuring that delivery is on time and invoicing is accurate. You will also need to maintain records of all transactions while obeying the company's policies and regulations, assist customers with equipment sales and services, troubleshoot issues and concerns, and work with corporate accounts in managing customer-specific price changes. Plus, you will provide effective and efficient customer service regarding order fulfillment, invoicing, shipments, and communication.
You need a bachelor's degree and 3-5 years of experience in customer service performance for this role. Apart from this, you should have basic math skills, computer skills, and listening skills that help communicate efficiently and effectively. You must also be able to pay rapt attention to detail. As a customer account representative, you will earn an average annual salary of $35,488.
What is a Customer Account Representative?
What Does a Customer Account Representative Do
There are certain skills that many customer account representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
How To Become a Customer Account Representative
If you're interested in becoming a customer account representative, one of the first things to consider is how much education you need. We've determined that 45.5% of customer account representatives have a bachelor's degree. In terms of higher education levels, we found that 3.4% of customer account representatives have master's degrees. Even though some customer account representatives have a college degree, it's possible to become one with only a high school degree or GED.
Customer Account Representative Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of account representative you might progress to a role such as account executive eventually. Later on in your career, you could end up with the title account manager.
Average Salary for a Customer Account Representative
What Am I Worth?
Roles and Types of Customer Account Representative
The role of a customer account representative includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general customer account representative responsibilities:
- Delivering and setting up products in customers' homes using our collections program to ensure timely customer payments servicing, picking up
- Assisting our clients in the retention
- Act as the point of contact between sales representatives
There are several types of customer account representative, including:
Service Representative
Role:
As a service representative, you're going to spend a lot of your time addressing customer complaints. For someone who likes to solve problems, this is a great position. Bonus points if you're able to be nice with every customer.
You'll probably only need a high school degree in this position, as you'll get a lot of on-the-job training to really learn about the job. Aside from handling customer complaints, you will take a lot of orders from customers and you'll be a resource for people to ask questions. So it's not all negative.
What's even better about this job is that you'll only ever work full-time. You probably won't ever have to work more than that so you can take solice in knowing that. Plus, you'll have lots of job opportunities as service respresentatives are helpful in nearly every industry.
- Average Salary: $33,692
- Degree: Bachelor's Degree
Account Representative
Role:
As the primary contact for clients, it's your job to represent your company well. Your goal is to have those clients return, year after year, while also creating new client relationships. New growth is always good.
Some of your responsibilities include going over customer complaints and working toward a solution for each complaint. We can't stressed this enough - you want to keep your clients happy, no matter how much you despise them.
The majority of account representatives put in a full-time schedule, week after week. But every now and then, you might be responsible for meeting with a client after working hours. And you're just going to have to be ok with it.
- Average Salary: $36,977
- Degree: Bachelor's Degree
Customer Care Representative
Role:
Customer service representatives are the first contact a customer will have with a company. They take orders, answer questions, listen to complaints, provide information, and process returns over the phone or via email.
As a customer service agent, you are the cornerstone of the success of every enterprise that is putting products or services on the market. Companies live and die by content customers, and customers yearn for personalized service. No matter how top-notch the product the company is selling, if a customer's needs are not taken care of, there is a 50% chance they will just switch to another brand, and if they rate their experience as downright bad, 86% of them will leave and never look back.
No pressure, but you will actively contribute to creating revenue for your employer, and to be successful at it, patience is key. If you are able to take the time to fully listen to the customers, you are halfway there.
- Average Salary: $32,912
- Degree: Bachelor's Degree
States With The Most Customer Account Representative Jobs
Mouse over a state to see the number of active customer account representative jobs in each state. The darker areas on the map show where customer account representatives earn the highest salaries across all 50 states.
Number Of Customer Account Representative Jobs By State
| Rank | State | Number of Jobs | Average Salary |
|---|---|---|---|
| 1 | Texas | 11,768 | $36,231 |
| 2 | Florida | 9,255 | $32,423 |
| 3 | California | 7,867 | $47,068 |
| 4 | Ohio | 5,487 | $40,287 |
| 5 | Pennsylvania | 5,451 | $36,440 |
| 6 | Georgia | 5,208 | $30,242 |
| 7 | North Carolina | 4,968 | $33,985 |
| 8 | Illinois | 4,786 | $37,277 |
| 9 | New York | 4,651 | $39,787 |
| 10 | Virginia | 4,256 | $35,638 |
| 11 | Michigan | 4,118 | $34,515 |
| 12 | Arizona | 3,643 | $35,068 |
| 13 | Minnesota | 3,629 | $40,942 |
| 14 | Indiana | 3,570 | $34,478 |
| 15 | Tennessee | 3,404 | $32,646 |
| 16 | Massachusetts | 3,231 | $41,985 |
| 17 | Missouri | 3,130 | $33,015 |
| 18 | Maryland | 2,872 | $40,701 |
| 19 | Washington | 2,844 | $43,364 |
| 20 | Wisconsin | 2,838 | $36,023 |
| 21 | New Jersey | 2,555 | $34,512 |
| 22 | South Carolina | 2,378 | $31,296 |
| 23 | Kentucky | 2,341 | $32,549 |
| 24 | Iowa | 2,286 | $36,501 |
| 25 | Alabama | 2,236 | $27,196 |
| 26 | Colorado | 2,015 | $40,531 |
| 27 | Connecticut | 1,745 | $38,804 |
| 28 | Louisiana | 1,628 | $29,934 |
| 29 | Kansas | 1,590 | $32,242 |
| 30 | Oklahoma | 1,539 | $30,776 |
| 31 | Mississippi | 1,251 | $29,861 |
| 32 | Oregon | 1,153 | $41,007 |
| 33 | Maine | 1,139 | $38,161 |
| 34 | Arkansas | 1,118 | $34,460 |
| 35 | Utah | 1,116 | $32,848 |
| 36 | Nebraska | 1,107 | $32,734 |
| 37 | Nevada | 1,103 | $33,080 |
| 38 | West Virginia | 1,041 | $29,186 |
| 39 | New Mexico | 1,027 | $35,240 |
| 40 | New Hampshire | 898 | $38,700 |
| 41 | Idaho | 823 | $36,796 |
| 42 | Montana | 767 | $39,848 |
| 43 | South Dakota | 637 | $31,660 |
| 44 | North Dakota | 613 | $38,347 |
| 45 | Delaware | 574 | $35,269 |
| 46 | Rhode Island | 433 | $35,311 |
| 47 | Wyoming | 397 | $40,638 |
| 48 | Hawaii | 305 | $36,551 |
| 49 | Vermont | 273 | $40,387 |
| 50 | Alaska | 248 | $53,172 |
Top Skills For a Customer Account Representative
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 8.6% of customer account representatives listed work ethic on their resume, but soft skills such as communication skills and computer skills are important as well.
Choose From 10+ Customizable Customer Account Representative Resume templates
Zippia allows you to choose from different easy-to-use Customer Account Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Account Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Customer Account Representative diversity
Customer Account Representative Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among customer account representatives, 53.8% of them are women, while 46.2% are men.
- The most common race/ethnicity among customer account representatives is White, which makes up 55.6% of all customer account representatives.
- The most common foreign language among customer account representatives is Spanish at 77.0%.
Online Courses For Customer Account Representative That You May Like
1. Customer Service Fundamentals
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...
2. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
3. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
Best States For a Customer Account Representative
Some places are better than others when it comes to starting a career as a customer account representative. The best states for people in this position are Alaska, California, Washington, and Massachusetts. Customer account representatives make the most in Alaska with an average salary of $53,172. Whereas in California and Washington, they would average $47,068 and $43,364, respectively. While customer account representatives would only make an average of $41,985 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Wyoming
$40,638
Avg. Salary
2. Montana
$39,848
Avg. Salary
3. Minnesota
$40,942
Avg. Salary
How Do Customer Account Representatives Rate Their Jobs?
Top Customer Account Representative Employers
Most Common Employers For Customer Account Representative
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | Pactiv | $42,563 | $20.46 | 34 |
| 2 | Allstate | $41,680 | $20.04 | 49 |
| 3 | Merck | $41,561 | $19.98 | 32 |
| 4 | PepsiCo | $41,176 | $19.80 | 37 |
| 5 | Xerox | $40,119 | $19.29 | 32 |
| 6 | Dealers's LP Equipment Co | $38,988 | $18.74 | 31 |
| 7 | Nissan Motor | $38,841 | $18.67 | 39 |
| 8 | AT&T | $38,416 | $18.47 | 140 |
| 9 | Ford Motor | $38,313 | $18.42 | 37 |
| 10 | GM Financial | $37,588 | $18.07 | 90 |
Customer Account Representative Videos
