A customer account representative's role is to serve as the primary contact between a company and its clients. You will need to meet the needs of the customers and provide a quick solution to customers' inquiries. Your job duties include processing all direct orders for business and ensuring that delivery is on time and invoicing is accurate. You will also need to maintain records of all transactions while obeying the company's policies and regulations, assist customers with equipment sales and services, troubleshoot issues and concerns, and work with corporate accounts in managing customer-specific price changes. Plus, you will provide effective and efficient customer service regarding order fulfillment, invoicing, shipments, and communication.
You need a bachelor's degree and 3-5 years of experience in customer service performance for this role. Apart from this, you should have basic math skills, computer skills, and listening skills that help communicate efficiently and effectively. You must also be able to pay rapt attention to detail. As a customer account representative, you will earn an average annual salary of $35,488.
There is more than meets the eye when it comes to being a customer account representative. For example, did you know that they make an average of $16.82 an hour? That's $34,987 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer account representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer account representative, we found that a lot of resumes listed 63.3% of customer account representatives included company standards, while 5.5% of resumes included communication, and 3.9% of resumes included customer accounts. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer account representative job title. But what industry to start with? Most customer account representatives actually find jobs in the manufacturing and finance industries.
If you're interested in becoming a customer account representative, one of the first things to consider is how much education you need. We've determined that 45.5% of customer account representatives have a bachelor's degree. In terms of higher education levels, we found that 3.4% of customer account representatives have master's degrees. Even though some customer account representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer account representative. When we researched the most common majors for a customer account representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer account representative resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer account representative. In fact, many customer account representative jobs require experience in a role such as customer service representative. Meanwhile, many customer account representatives also have previous career experience in roles such as cashier or sales associate.