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Become A Customer Account Representative

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Working As A Customer Account Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $38,000

    Average Salary

What Does A Customer Account Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Account Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Account Representative Jobs

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Customer Account Representative Career Paths

Customer Account Representative
Account Representative Account Executive
Account Manager
5 Yearsyrs
Account Representative Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Account Representative Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Delivery Driver Technician Team Leader
Sales Manager
5 Yearsyrs
Delivery Driver Specialist Consultant
Business Development Manager
9 Yearsyrs
Delivery Driver Technician Consultant
Regional Sales Manager
9 Yearsyrs
Service Representative Specialist Consultant
Business Manager
6 Yearsyrs
Service Representative Specialist Team Leader
Branch Manager
6 Yearsyrs
Service Representative Executive Assistant Assistant Manager
District Manager
7 Yearsyrs
Driver Foreman Manager
Regional Manager
8 Yearsyrs
Driver Foreman Assistant Manager
Center Manager
6 Yearsyrs
Driver Electrician Manager
District Sales Manager
7 Yearsyrs
Collections Specialist Team Leader Account Manager
Sales Account Manager
6 Yearsyrs
Collections Specialist Credit Analyst Account Manager
Client Services Manager
7 Yearsyrs
Collections Specialist Accounts Receivable Specialist Credit Analyst
Relationship Manager
6 Yearsyrs
Collector Analyst Operations Manager
Sales And Marketing Manager
6 Yearsyrs
Collector Credit Analyst Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Collector Analyst Customer Service Manager
Call Center Manager
6 Yearsyrs
Accounts Receivable Specialist Executive Assistant Case Manager
Customer Care Manager
7 Yearsyrs
Representative Sales Specialist Regional Accounts Manager
Customer Account Manager
5 Yearsyrs
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Do you work as a Customer Account Representative?

Help others decide if this is a good career for them

Average Length of Employment
Customer Associate 1.9 years
Top Careers Before Customer Account Representative
Cashier 12.9%
Manager 3.0%
Internship 2.8%
Teller 2.5%
Server 2.4%
Supervisor 2.3%
Top Careers After Customer Account Representative
Cashier 7.3%
Manager 3.3%
Driver 2.4%
Specialist 2.1%

Do you work as a Customer Account Representative?

Customer Account Representative Demographics

Gender

Female

49.9%

Male

41.0%

Unknown

9.0%
Ethnicity

White

61.7%

Hispanic or Latino

16.5%

Black or African American

12.3%

Asian

6.2%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

77.0%

French

7.2%

German

2.3%

Portuguese

1.9%

Korean

1.5%

Italian

1.5%

Polish

1.5%

Russian

1.1%

Arabic

1.1%

Mandarin

0.8%

Carrier

0.8%

Swedish

0.4%

Vietnamese

0.4%

Indonesian

0.4%

Malay

0.4%

Catalan

0.4%

Navajo

0.4%

Khmer

0.4%

Greek

0.4%

Tagalog

0.4%
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Customer Account Representative Education

Schools

University of Phoenix

28.8%

Strayer University

10.4%

Kaplan University

6.7%

Ashford University

5.7%

Liberty University

4.4%

Northern Illinois University

3.6%

Southern New Hampshire University

3.6%

Georgia State University

3.3%

The Academy

3.1%

University of Memphis

3.1%

Arizona State University

3.0%

Florida State University

3.0%

University of North Texas

2.9%

Michigan State University

2.9%

University of Texas at Arlington

2.9%

Florida State College at Jacksonville

2.7%

Hinds Community College

2.6%

Remington College

2.4%

Jackson State University

2.4%

Illinois State University

2.4%
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Majors

Business

36.1%

Accounting

7.1%

Criminal Justice

5.7%

Communication

4.5%

Health Care Administration

4.5%

Psychology

4.4%

Management

4.3%

Marketing

4.0%

General Studies

3.9%

Finance

3.0%

Medical Assisting Services

2.8%

Liberal Arts

2.7%

Computer Science

2.5%

Human Resources Management

2.5%

Nursing

2.3%

Computer Information Systems

2.1%

Information Technology

2.0%

Political Science

2.0%

English

1.9%

General Education, Specific Areas

1.8%
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Degrees

Bachelors

37.5%

Other

31.1%

Associate

15.5%

Masters

8.0%

Certificate

4.8%

Diploma

2.1%

License

0.5%

Doctorate

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$38,000
View Detailed Salary Report
$23,000
Min 10%
$38,000
Median 50%
$38,000
Median 50%
$38,000
Median 50%
$38,000
Median 50%
$38,000
Median 50%
$38,000
Median 50%
$38,000
Median 50%
$64,000
Max 90%
Best Paying Company
General Mills
Highest Paying City
Philadelphia, PA
Highest Paying State
Hawaii
Avg Experience Level
2.6 years
How much does a Customer Account Representative make at top companies?
The national average salary for a Customer Account Representative in the United States is $38,825 per year or $19 per hour. Those in the bottom 10 percent make under $23,000 a year, and the top 10 percent make over $64,000.

Real Customer Account Representative Salaries

Job Title Company Location Start Date Salary
Import/Export Customs Brokerage Accounts Represent Global Logistical Connections, Inc. Compton, CA Apr 02, 2012 $45,000
Import/Export Customs Brokerage Accounts Represent Golden Sea Corporation Fountain Valley, CA Oct 01, 2012 $45,000
Export Customs Brokerage Accounts Representative Global Logisitical Connections, Inc. Compton, CA Oct 01, 2010 $45,000
Export Customs Brokerage Accounts Representative Global Logistical Connections, Inc. Compton, CA Oct 01, 2010 $45,000

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Top Skills for A Customer Account Representative

  1. Customer Account Activity
  2. Customer Service
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Analyzed and researched customer account activity and produced archival billing histories for disputed accounts.
  • Provided telephone customer service to customers relating to their motor vehicle and processed and delivered mail to accurate departments.
  • Answered incoming customer telephone calls and correspondence inquiries.
  • Job responsibilities included performing timely deliveries, as well as merchandise pick-ups.
  • Received incoming telephone calls and gave professional customer service help to customers about questions on delinquent accounts.

How Would You Rate Working As a Customer Account Representative?

Are you working as a Customer Account Representative? Help us rate Customer Account Representative as a Career.

Top Customer Account Representative Employers

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Jobs From Top Customer Account Representative Employers

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