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Become A Customer Account Representative

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Working As A Customer Account Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Account Representative Do At United Technologies Corporation

* Managing assigned customers’ business, including execution of orders and on-time delivery.
* Responding to assigned customers’ inquiries, including quotations, technical questions and delivery status.
* Collaborating with customers to understand market trends and update sales forecasts.
* Working closely with internal groups to deliver product on time.
* Establishing Key Performance Indicators (KPIs) to monitor customer health and reporting performance to management.
* Managing customer satisfaction.
* Driving resolution of customer issues and process enhancements.
* Ensuring timely responses to customers and working with customers to facilitate component and accessory returns, address disputes and shortages, and complete core exchanges.
* Working with inventory & planning to monitor stock levels

What Does A Customer Account Representative Do At Texas Employer

* Maintain accurate records of customer account activity, to include current and past due accounts.
* Review past due accounts and communicate in person and via phone with the customers to promote timely payments.
* Collect customer payments on a timely basis and meet daily/weekly collection standards.
* Complete customer service calls in a timely manner as assigned.
* Follow all policies and procedures and adhere to all standards.
* Sales: Greet and assist customers on the sales floor Obtain new rental orders on the sales floor and over the phone.
* Complete rental agreements as required.
* Prospect for new business by telemarketing and distributing print materials

What Does A Customer Account Representative Do At Vmware

* Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results.
* Provide project leadership, coordination and architectural guidance for the customer’s Horizon Suite and major VMware initiatives.
* Collaborate with cross-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff.
* Map additional VMware solutions to the customer’s unique business and technical requirements
* Maintain a current knowledge of VMware’s Horizon Suite, along with a high-level technical knowledge of VMware’s product line and future product direction.
* Manage and drive competing requests across simultaneous client engagements.
* Provide clear and constructive product feedback to VMware Product Management teams based on customer use-cases and requirements.
* Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of VMware solutions within your accounts

What Does A Customer Account Representative Do At Post Holdings

* Coordinate export activities for our overseas distributors, process international orders, review all international export documentation
* Maintain communications with distributors, International Sales, Regulatory, Supply chain, and Shipping personnel to ensure highest levels of customer service.
* Solve problems related to current status of open orders, orders needing to be expedited, or orders that may need to be traced while in transit.
* Interact and cooperate with every level of the organization to ensure the highest level of service to our customers
* Respond to inquiries received by distributors, and international sales force relating to product availability, export regulations, shipping and documents.
* Responsible for accurate, complete and timely processing of distributors orders, samples and requests.
* Resolve all customer issues accurately and in a timely manner.
* Report on open orders and status of international shipments.
* Participate in the proper set up of customers, products and documentation requirements to specific countries and monitor that all are finalized prior to the execution of the order management process.
* Ensure products meet the requirements of export and all special requirements are met.
* Develop and maintain positive relationships with all functions involved in the export process

What Does A Customer Account Representative Do At Randstad

* Managing and directing inbound calls
* Assisting customers with inquiries while providing excellent customer service
* Documenting phone conversations and conducting research when necessary
* Problem solving for any customer issues
* Skills and experience we're looking for could include:
* Previous customer service experience (retail, call center, etc.)
* Effective oral and written communication
* Attention to detail
* Ability to multi-task
* Experience with data entry
* If any of the above sound like you, we would love to be part of your job search! Send us your resume today or give our office a call for immediate consideration! If you have any questions, chat me on Flash Recruit or give our office a call, information listed below.
* https://flashrecruit.com/user/SamanthaBasar
* Randstad is a world leader in matching great people with great companies.
* Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.
* Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
* EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law

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How To Become A Customer Account Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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2,649 Customer Account Representative jobs More

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Real Customer Account Representative Salaries

Job Title Company Location Start Date Salary
Import/Export Customs Brokerage Accounts Represent Global Logistical Connections, Inc. Compton, CA Apr 02, 2012 $45,000
Import/Export Customs Brokerage Accounts Represent Golden Sea Corporation Fountain Valley, CA Oct 01, 2012 $45,000
Export Customs Brokerage Accounts Representative Global Logisitical Connections, Inc. Compton, CA Oct 01, 2010 $45,000
Export Customs Brokerage Accounts Representative Global Logistical Connections, Inc. Compton, CA Oct 01, 2010 $45,000
Customer Support/Account Representative Network & Company New York, NY May 21, 2010 $43,827
Customer Support/Account Representative Network Temps, Inc. New York, NY May 31, 2010 $43,827
Customer Service & Accounts Specialist Meiki Corporation Chula Vista, CA Sep 15, 2012 $42,000
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Top Skills for A Customer Account Representative

CustomerAccountActivityTimelyDeliveriesEnsureCustomerSatisfactionPastDueAccountsDelinquentAccountsDataEntryCustomerOrdersInboundCallsCustomerInquiriesPhoneCallsInternalDepartmentsAccountManagementNewAccountsCustomerComplaintsCustomerIssuesPaymentArrangementsOrderEntryAccountInformationCollectionCallsCustomerInformation

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Top Customer Account Representative Skills

  1. Customer Account Activity
  2. Timely Deliveries
  3. Ensure Customer Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Maintain accurate records of customer account activity.
  • Ensured timely deliveries in a safe and professional manner.
  • Provided assistance and troubleshooting support to ensure customer satisfaction.
  • Review past due accounts and communicate in person and via phone with the customers to promote timely payments.
  • Analyzed delinquent accounts for appropriate action and made recommendations accordingly.

Top Customer Account Representative Employers

What Kind Of Companies Hire a Customer Account Representative

  1. Rent-A-Center
  2. Comcast
  3. Springleaf Financial Holdings, LLC
  4. AT&T
  5. Honda Financial Services
  6. Xerox
  7. American Honda Finance Corporation
  8. GM Financial
  9. Honda
  10. STARTEK
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Customer Account Representative Videos

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