I am currently hiring 4+ Customer Account Representatives for a national automotive finance company. These positions will start out in office in Alpharetta . After 6 months, you will be able to transition into working remote after successfully completing training/showing proficiency in the role. This is a contract to hire career opportunity and benefits/401k offered after permanent conversion.
Training will be for 3 weeks;
Must be available between the hours of 8am - 8pm; Schedule will be primarily be 9am - 6pm Mon - Thurs and 8am - 5pm on Friday's. You will be required to work 2 11am - 8pm shifts weekly and these will be communicated a week in advance.
Calls are repetitive - outbound/inbound calls for 5-29 days past due. Early stage of collection calls and working with customers to understand what the best solution is. "You did not make your payment"- customer may say lost my job, and want to see if they qualify for an extension. Intention is to get a payment, but does not need to be perfect.
• Answer customer questions and resolve problems
• Process correspondence in an accurate timely manner
• Perform miscellaneous task as assigned
• Strengthen legal and operational compliance by strictly following all company policy and procedure
• Adheres to appropriate Compliance policies and procedures• Auto-Dialer Collections - make outbound/receive inbound calls on accounts that are 5-44 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
• Identify root cause of customer delinquency; generate effective solutions for AHFC and customer by using negotiation skills and educating the customer.
• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• Become a productive member of the department (meet quantitative objectives)
• Maintain enthusiastic and positive attitude
Additional Skills & Qualifications:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email email@example.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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WHO WE ARE
We help our customers deliver products that have a profound impact on people's lives. From ultrasound units and 3D printing to network security applications and in flight Wi-Fi, we help create products that build a better world. Now, more than ever, we are making an impact on the world as we support products used in the fight against COVID-19.
We're a global team of over 19,000 Engineering, Manufacturing, Supply Chain and Aftermarket Service experts that partner with our customers to bring their products to life through inspired innovation and world-class customer service. Whether you're looking to start, make a change, or advance your career, find your path at Plexus and leave your mark on the world around us.
WHY YOU WILL LOVE IT
Engaging and challenging projects that fulfill and develop you. People that support and inspire you to realize your full potential. A workplace centered on collaboration and integrity. At Plexus, we're at our best when opportunities are met with passion, open communication and teamwork.
HOW YOU WILL DO IT
Creates, manages, and executes the account strategy for an assigned customer. In this role, the Customer Management Specialist/Account Management Specialist - Aerospace and Defense will represent the voice of the customer to the customer team and the voice of Plexus to the external customer. This role will work onsite at one of our top Aerospace and Defense customer's facilities in the greater Kansas City metropolitan area .Key Job Accountabilities:
An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.Other Qualifications:
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement.
Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today!
Globally, our policy is to recruit people from wide and diverse backgrounds. However, our company does not typically undertake sponsorship, including for H-1B, TN, and other nonimmigrant visas. Additionally, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.
Based on recent jobs postings on Zippia, the average salary in the U.S. for a Customer Account Representative is $34,987 per year or $17 per hour. The highest paying Customer Account Representative jobs have a salary over $44,000 per year while the lowest paying Customer Account Representative jobs pay $27,000 per year
Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.
A delivery driver's general responsibility is to ensure that the packages are being delivered to the destination safely and timely. Delivery drivers must be able to communicate well with the delivery team for the most convenient routes and assigned schedule. A delivery driver also has to check with the customer should there be any concerns regarding the items delivered to guarantee satisfaction and accurate service. Delivery drivers should also have basic knowledge of engines in case of any system malfunctions on the road.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Drivers are responsible for safely transporting people, packages, or goods from one destination to another. They should be familiar with the different routes that may be taken to reach the desired goal. They should be expert navigators and may use navigation apps to help them along the way. They should also be familiar with the basic mechanics of the vehicle they are using and the proper maintenance and cleaning needed to ensure that the car is running well. Drivers are expected to have excellent customer relation skills, a strong sense of direction, and superb organizations.
As their name entails, collections specialists collect payments for the outstanding accounts receivables. Collections specialists list the names of those who were unable to pay their overdue bills based on their delinquency severity. They locate the customers through loan documents, background checks, credit bureau information, and other databases or paperwork. These specialists are expected to be excellent in their negotiation and communication skills. They should also be trustworthy, reliable, and act professionally to be considered as good specialists.