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Customer Account Specialist

Firstservice Residential
Fairfax, VA
Title: Customer Account Specialist

Reports to: Accounts Receivable Team Lead

FLSA Status: Non-Exempt

Supervise Others: No

Primary Responsibilities: This position is responsible for the processing of accounts receivable functions for a portfolio of clients.

Skill Requirements:

* High school diploma or equivalent
* Experience in accounts receivable related bookkeeping and customer service
* Strong computer skills with a proficiency in data entry, including 10-key
* Strong reasoning and analytical skills
* Flexible, organized and able to handle competing priorities
* Deadline oriented
* Very professional phone manner
* High level of attention to detail

Duties and Responsibilities

* Maintain assessment account information in accounting system and on proprietary software
* Responding to and closing open calls related to assessment account inquiries
* Research accounts and correspond with owners as necessary
* Prepare and process transfer and refund requests as necessary
* Late fee waiver request processing and tracking
* Handle ACH enrollment
* Post charges and/or credits as necessary
* Order/print coupons, statements, etc. and track for billing purposes
* Filing (Digitally and Physically)
* Handle communication related to assessment accounts and document in proprietary software as necessary
* Other duties as assigned

Physical Requirements

* Capable of working extended hours, to include evenings, weekends and holidays as necessary.
* Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
* Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.
* Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
* This position will alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
* Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
* Must be able to work in small and confined spaces for extended periods of time.
* Must have finger dexterity for typing/using a keyboard.

Environmental Requirements

* Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
* Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
New
5d ago

Customer Account Representative

Idexx Laboratories, Inc.
Remote or Westbrook, ME
Our Inside Sales Team is hiring for Customer Account Representatives! Our representatives provide critical services to our veterinary customer base by receiving and processing inbound orders for diagnostic kits and instrument consumables and making recommendations on new products. Come support our mission by delivering a world class service by driving revenue growth and inspiring loyalty. Successful candidates will have a strong commitment to providing an excellent customer experience through relationship building and thrive in a fast-paced environment.
The start of training for these openings will be January 17, 2022.

Due to the current COVID -19 pandemic, our Customer Account Representatives are temporarily working from home full-time. You must be a drivable distance to our Westbrook, Maine office as we will provide a 30 day notice for a return to office schedule. Our training will be viewed to be on-site or virtual as we get closer to the start date.

In the role of Customer Account Representative:

* You will fulfill customer orders for diagnostic products and supplies through multiple channels including phone, fax, & email.
* You will establish credibility among our domestic veterinary customers to make recommendations for additional products and services.
* You will answer questions in regards to shipping inquiries and IDEXX online store to place orders.
* You will use Salesforce.com to maintain accurate customer profiles and interactions.
* You will provide an outstanding customer experience.
* You will be on the phone answering incoming calls from established veterinary customer's and placing orders for an 8.5-hour shift.

What you need to succeed?

* Customer Service, sales and/or customer facing experience.
* Strong communication skills including written and verbal; strong interpersonal skills with the ability to establish rapport quickly.
* Capability to absorb and articulate technical information.
* Highly motivated and goal-oriented, while working collaboratively for team success.
* Strong organizational skills, especially in a multi-tasking environment.
* Ability to work both independently and as part of a team.
* Computer proficiency (Microsoft Windows, Excel, Word and Outlook).
* Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus.
* Bachelor's degree in a business or scientific discipline is a plus.

Career progression within this team could include moving to the regionally aligned outbound call inside sales role. In that role you will align by territory with the field sales team to retain, acquire and grow account base.

Schedule:

This role requires schedule flexibility, with the ability to work 8.5 hours between the hours of 7:30 AM and 9:00 PM EST Monday-Friday. Saturdays (8:00 AM - 5:00 PM EST), on a rotating basis. Seniority based schedule preferences are considered, based on business need and availability. Shift-differential pay offered for later shifts.

About IDEXX

We're proud of the work we do because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

#LI-CAG
New
3d ago

Remote Customer Account Representative

Bluegreen Resorts
Remote or Indianapolis, IN
WORK FROM HOME! Customer Account Representatives needed…

Bluegreen Vacations is offering full-time opportunities to work from home in Indianapolis, Indiana/Central Indiana.

Submit your resume and apply today to be considered for this opportunity starting November 8th!

Share Happiness: Just as every person needs a purpose, a place to belong, a reason to exist and something to believe in, so too must companies know the why behind what they do. At Bluegreen Vacations, we believe in the power of vacation. We believe vacations make people happier by sharing time together, smiles and memories. Our purpose is to share happiness.

CUSTOMER ACCOUNT REPRESENTATIVE

(ADVANCED LEVEL CUSTOMER SERVICE)

TAKE A LOOK AT OUR GREAT BENEFITS!

* Guaranteed hourly base pay with additional incentives for performance
* average earning capability is $17 per hour

* Up to 23 paid days off per year!

* Generous benefits package, including medical, dental and vision insurance

* Fun, team-oriented environment

* Inbound call center; no telemarketing

* Career advancement opportunities

* Opportunities to volunteer in the community and fundraise for charitable organizations

* Comprehensive virtual training program

Customer Account Representatives use creative problem-solving abilities to positively support and influence the customer experience.

Customer Account Representatives receive inbound calls from customers who require assistance with complex account inquiries and/or are looking for alternatives that cannot be easily found online. Combining your own natural confidence with our training on the specifics, and applying the empowerment granted with your role, you'll be delivering exceptional customer service…from your home office.

The opportunities within this role include personalization of the customer's journey from start to finish of each conversation, reservation assistance and assurance of accurate vacation details, and overall customer satisfaction.

Are you willing to pursue the goal of continual improvement and are you adaptable in a changing environment? Do you anticipate customer needs and exceed customer expectations?

* If you answered "Yes" to the questions above, we'd love to hear from you!

We invite positive-minded candidates who radiate customer service and have a natural sense of hospitality to apply. Send your updated resume our way today!

More About Bluegreen Vacations Corporation…

At Bluegreen Vacations, we know where our true value lies. It's not only in our 68+ resorts spread across the U.S. and Caribbean, or even our 213,000+ owners and their guests. It is our associates-the people who work here and create remarkable vacation experiences for our owners and guests-who we value most. They are the ones that make it happen every day, at our resorts, administrative offices, and sales, marketing, and support locations. It's why we value our associates and do everything we can to support their success and growth.

Our collective success is reflected in the recognitions we've earned as one of Achievers "50 Most Engaged Workplaces in the U.S." and one of Sun Sentinel's 2019 "Top Workplaces in South Florida."

THIS REMOTE POSITION REQUIRES THE FOLLOWING…

* Ability to work from home with focus space and limited distractions

* Must have reliable high-speed Internet service

* Must live within the state of Indiana, and less than 100 miles from Indianapolis zip code 46268

* Outstanding communication skills

* Ability to navigate multiple systems including MS Office, Internet, and internal programs

* Bachelor's degree (preferred); high school diploma or G.E.D. equivalent (required)

Note:

All schedules include evenings and Saturdays (Sundays off)

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

Other details

* Job Family Customer Service
* Job Function Merit Only
* Pay Type Hourly
* Employment Indicator Regular
* Travel Required No
* Travel % 0
* Telecommute % 100
* Required Education High School
* Job Start Date Monday, November 8, 2021

Apply Now

* Indianapolis, IN, USA
27d ago

Customer Account Specialist (2022 Start dates)

C.H Robinson
Remote or Rochester, MN
Opens new tabopen new tab
*Do your friends describe you as a “people person?”* Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a *Customer Account Specialist*.

Here's what your day-to-day will look like. You'll build relationships with customers and collaborate with internal teams to solve challenging customer problems. You'll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management. As for the future, this role has multiple career paths, and we love to promote from within.
*So what can we do for you?*
Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training jumpstarts your knowledge of our company and industry, helps you excel here and ensures your proficiency in our systems and processes. The training is a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of the team.
*Can you go with the flow?*
The ever-changing nature of this global pandemic means our work model is constantly evolving. No surprise, right? With offices around the globe, we continuously monitor guidelines and protocols to protect your wellbeing.
Long-term, this position offers you the flexibility to work remotely 1-2 days per week, and your recruiting team will fill you in on details for your exact position and location in the meantime, depending on the current situation.
*On your next adventure, you'll:*

* Build and develop relationships with customers to ensure continued partnership

* Communicate shipment updates proactively and accurately ensuring a customer centric approach Analyze customer inquiries and provide quality and timely insights and updates to your customers Proactively identify opportunities to improve operational efficiency

* Respond to customers with a sense of urgency to provide an excellent customer experience

* Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations

* Network internally with Account Management and Capacity teams

*You're a great fit if you have:*

* High School Diploma or GED equivalent

* Previous Customer Engagement Experience

* Ability to travel up to 5% (domestically)

*Even better if you: *

* Values a diverse and inclusive work environment

* Basic proficiency in Microsoft Office Suite of Programs

* Attention to detail, accuracy, and problem solving

* Demonstrated negotiation, collaboration, and influencing skills

* Bachelor's Degree from an accredited college or university

*Flexibility to Pursue Your Goals*
We recognize life's not all about work. That's why our hybrid work model gives you the flexibility to create a career that works with your personal and professional goals.
The ever-changing nature of this global pandemic means our work model is constantly evolving. No surprise, right? The one certainty here at C.H. Robinson is that your health and safety are our top priority. With offices around the globe, we continuously monitor guidelines and protocols to protect your wellbeing, and the wellbeing of your family and community.
Long-term, this position offers you the flexibility to work remotely 1-2 days per week, and your recruiting team will fill you in on details for your exact position and location in the meantime, depending on the current situation.
As a *Customer Account Specialist,* you play a critical role in executing business for our customers. You'll build relationships with customers and partner with internal teams to ensure customers' needs are met. You will leverage our proven processes and innovative technology platform to manage shipments and solve challenging problems for our customers. This role provides an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales, and Account Management.

Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.

Our hybrid work model of 3-4 days/week in office and 1-2 days/week remote gives you the flexibility and choice so you can create a career that enhances your life.

*Responsibilities:*
* Build and develop relationships with customers to ensure continued partnership

* Communicate shipment updates proactively and accurately ensuring a customer centric approach

* Analyze customer inquiries and provide quality and timely insights and updates to your customers

* Proactively identify opportunities to improve operational efficiency

* Respond to customers with a sense of urgency to provide an excellent customer experience

* Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations

* Network internally with Account Management and Capacity teams

*Required Qualifications:*
* High School Diploma or GED equivalent

* Previous Customer Engagement Experience

* Ability to travel up to 5% (domestically)

*Preferred Qualifications:*
* Values a diverse and inclusive work environment

* Basic proficiency in Microsoft Office Suite of Programs

* Attention to detail, accuracy, and problem solving

* Demonstrated negotiation, collaboration, and influencing skills

* Bachelor's Degree from an accredited college or university

*Equal Opportunity and Affirmative Action Employer*
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
*Benefits*
*Your Health, Wealth and Self*
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

* Two medical plans (including a High Deductible Health Plan)

* Prescription drug coverage

* Enhanced Fertility benefits

* Flexible Spending Accounts

* Health Savings Account (including employer contribution)

* Dental and Vision

* Basic and Supplemental Life Insurance

* Short-Term and Long-Term Disability

* Paid and floating holidays

* Paid time off (PTO)

* Paid parental leave

* Paid time off to volunteer in your community

* Charitable Giving Match Program

* 401(k) with 6% company matching

* Employee Stock Purchase Plan

* Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on [OUR CULTURE](https://jobs.chrobinson.com/culture) page.

*Why Do You Belong at C.H. Robinson?*
Standing out among the world's largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world's economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.
As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World's Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn's Top Companies in Minneapolis-St. Paul 2021. And we're not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.
New
3d ago
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Customer Account Specialist II

Saint-Gobain Corporation
Remote or Malvern, PA
Under the supervision of the Service Center Supervisor or Manager, the Customer Account Specialist II is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents' customer base. As a Customer Account Specialist, you are a master of accuracy and proficiency, especially when it comes to processing customer orders. Additionally, you will be empowered to resolve multi-part customer complaints/concerns in a timely and professional manner. You will maintain a high level of service to our customers by being proactive and exhibiting ownership for the customers. Cross-knowledge of business lines and regions, along with the ability to analyze and respond to fluctuating situations and conditions, will be the keys to your success in this role.

Travel (up to 20%) may be required as business needs dictate, requiring the use of airplanes and rental cars.
Responsibilities: * Accept, enter, schedule and maintain orders within SAP, including being responsible for performing backorder coordination/shipping. * Work within the Order Entry Document Manager (OEDM), including verifying accurate information on ship schedule and maintaining customer records in all databases. * Understands and executes all types of order processing (EDI/Business Connections) * Verify pricing * Respond to inquiries, e.g. inventory availability, production schedule, technical questions, products and policies; communicates delays in a timely manner * Ability to build efficient truckloads and schedules in coordination with the traffic department * Understands and correctly provides direction of the Service Advantage for our customer and Sales Team. * Communicates when necessary with internal departments regarding Credit and Pricing * Expedites hot or special orders as agreed upon with sales and supervisor * Properly communicates, manages and resolves customer and sales issues in a professional and empathetic manner * Address and correct customer service issues, forward issues to appropriate department, continued follow-up through resolution to ensure overall customer satisfaction * Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. * Cross train to gain understanding of the functions within Supply Chain to effectively support the overall Siding Products Group. * Provide coverage for time off, peak periods and perform at the Learning Path proficient level and as a high performer in all aspects of customer service and related cross trained function(s). Required Qualifications * A combination of formal education such as Bachelor's Degree, Associates Degree with certifications and/or at least 2-4 years of progressive customer service experience. * SAP experience required, along with MS Office and Sales Force. Intermediate Excel skills specifically are preferred. * A high performer in the CAS Learning Path - achieving agreed upon metrics and demonstrating critical behaviors. * Excellent communication, interpersonal and relationship management skills, including successful conflict resolution. * Strong ability to multi-task while remaining organized. * Flexibility in working hours 7:30am - 6pm with some overtime and occasional weekends. Willingness and ability to work from home during inclement weather or emergency situations - requires home land phone line & internet. * Unwavering personal values. * Some exposure to building products and/or retail industry preferred. Company Summary Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, drywall and ceilings. A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com Legal Statement Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
9d ago

Customer Account Specialist Remote

Nextera Energy, Inc.
Remote or San Francisco, CA
NextEra Energy Resources is one of the largest wholesale generators of electric power and renewable energy from the wind and sun in North America.

Sighten is facilitating the clean energy transition by providing solar software for installers helping homeowners seeking to go solar.

Sighten is seeking a well-qualified candidate who is passionate about driving the clean energy revolution by supporting the residential solar industry. As a Customer Support Specialist, you will be asked to:

* Become a main point of contact for Sighten's customers (primarily solar installers, contractors, and related partners) and provide exceptional support and problem solve to enable their success
* Manage each issue to resolution while providing clear communication and expectations.

This position will be responsible for providing support to Sighten customers (residential solar installation companies). This role will require gaining an understanding of the residential solar and solar financing industries and applying this knowledge to answer any questions and solve problems that our customers may have. Our customer support agents are problem-solvers who are comfortable using technical tools to diagnose software-related questions and issues and communicate complex information in a simple way for customers.

Job Overview
10d ago

Customer Account Specialist Remote

Nextera Energy
Remote or San Francisco, CA
**Primary Location:** San Francisco, CA, US, 94108

**Company:** NextEra Energy

is one of the largest wholesale generators of electric power and renewable energy from the wind and sun in North America.

**Position Specific Description**

Sighten is facilitating the clean energy transition by providing solar software for installers helping homeowners seeking to go solar.

Sighten is seeking a well-qualified candidate who is passionate about driving the clean energy revolution by supporting the residential solar industry. As a Customer Support Specialist, you will be asked to:

+ Become a main point of contact for Sighten's customers (primarily solar installers, contractors, and related partners) and provide exceptional support and problem solve to enable their success

+ Manage each issue to resolution while providing clear communication and expectations.

This position will be responsible for providing support to Sighten customers (residential solar installation companies). This role will require gaining an understanding of the residential solar and solar financing industries and applying this knowledge to answer any questions and solve problems that our customers may have. Our customer support agents are problem-solvers who are comfortable using technical tools to diagnose software-related questions and issues and communicate complex information in a simple way for customers.

**Job Overview**

Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.

**Job Duties & Responsibilities**

Under direct supervision:

+ Researches and resolves sensitive customer requests and complaints

+ Ensures timely report of outages

+ Performs general account maintenance and billing adjustments

+ Performs rate analysis

+ Performs other job-related duties as assigned

**Required Qualifications**

+ High School Grad / GED

+ Experience: 2+ years

**Preferred Qualifications**

+ Six Sigma Yellow Belt Certified

**Employee Group:** Non Exempt

**Employee Type:** Full Time

**Job Category:** Customer Service

**Organization:** NextEra Project Mgmt

**Location:** San Francisco, California

**Other Work Locations:** California

**Relocation Provided:** No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy **does not** accept any unsolicited resumes or referrals from **any third-party recruiting firms or agencies** . Please see ourfor more information.
9d ago

Customer Account Rep

Rent-A-Center Inc.
Mount Airy, MD
It's Your Career. Own it!

We make it easy to own your success. At Rent-A-Center, we have a no credit, worry-free policy. That's because we believe in putting people in control of their future. This same belief extends to our talented team members. We help you make your career what you want it to be. Do you like Customer Service? Do you like keeping busy with delivery work? Do you like serving your community? This may be the perfect role for you!

Customer Account Representative

This is a Full Time position in Retail, paid weekly, with a strong management team that will build your Sales Skills, customer service skills and offer growth for Retail Management.

The role of Customer Account Representative can mean different things at different places. Around here, it signifies that you are on the move. If you like sitting behind a desk, watching the clock, then this isn't the role for you. But if you're just as likely to break a sweat as you are to smash a sales goal, then apply today. We're seeking driven individuals capable of managing different accounts while treating each customer as though they were your only one. Of course, you also help ensure customer accounts stay up to date and adhere to company standards. The bottom line is that you are seeking more than a job. You are seeking a career. That's what being a Customer Account Representative at Rent-A-Center is all about. Are you ALL in?

Why should you work at RAC?

Move your career to the center of an industry-leading company. Creating opportunity for others is what we're all about. That's why we make a point to promote from within. Endless growth potential? The chance to work with top brands and top talent? Yeah, you can do all that here. And then some.

We have thousands of employees. But we take care of them one by one.

* How would you like to have Sundays off? Yes, every Sunday we are closed!
* How would you like to make everyday a payday? Yes, we offer DailyPay pay app allows access to pay as its earned each day.
* We offer a comprehensive and competitive benefits package that includes everything from health insurance to a 401(k) and generous paid time off.
* But you'll find the real benefits to joining us come from within.
* Everything we do is about enriching people's lives. Yours included. You can work your way to the future you want. We'll help you own it.

Basic Qualifications

* Must have a high school diploma or equivalent
* Must have a valid state driver's license and a good driving record
* Must be at least 18 years of age

This is only a summary of the job description. For a complete job description, including the essential functions of this position, you must click the link below.

Click Here for full job description
21d ago

Customer Accounts Representative (ALPHARETTA) $18/hR

Aston Carter
Remote or Alpharetta, GA
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I am currently hiring 4+ Customer Account Representatives for a national automotive finance company. These positions will start out in office in Alpharetta . After 6 months, you will be able to transition into working remote after successfully completing training/showing proficiency in the role. This is a contract to hire career opportunity and benefits/401k offered after permanent conversion.

Schedule:

Training will be for 3 weeks;

Must be available between the hours of 8am - 8pm; Schedule will be primarily be 9am - 6pm Mon - Thurs and 8am - 5pm on Friday's. You will be required to work 2 11am - 8pm shifts weekly and these will be communicated a week in advance.

Description:

Calls are repetitive - outbound/inbound calls for 5-29 days past due. Early stage of collection calls and working with customers to understand what the best solution is. "You did not make your payment"- customer may say lost my job, and want to see if they qualify for an extension. Intention is to get a payment, but does not need to be perfect.

• Answer customer questions and resolve problems

• Process correspondence in an accurate timely manner

• Perform miscellaneous task as assigned

• Strengthen legal and operational compliance by strictly following all company policy and procedure

• Adheres to appropriate Compliance policies and procedures• Auto-Dialer Collections - make outbound/receive inbound calls on accounts that are 5-44 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)

• Identify root cause of customer delinquency; generate effective solutions for AHFC and customer by using negotiation skills and educating the customer.

• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)

• Become a productive member of the department (meet quantitative objectives)

• Maintain enthusiastic and positive attitude

Additional Skills & Qualifications:

  • Bachelor degree preferred.
  • 3 years of recent call center experience.
  • Spanish proficiency preferred ($.50 increase for Bilingual Representatives)
  • Have a proprietary system that is easy to navigate, training is on it.
  • Microsoft Word, Excel
About Aston Carter:

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

New
5d ago
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Customer Management Specialist/Customer Account Specialist - Aerospace and Defense

Plexus
Remote

Your journey to building a better world starts here!


WHO WE ARE
We help our customers deliver products that have a profound impact on people's lives. From ultrasound units and 3D printing to network security applications and in flight Wi-Fi, we help create products that build a better world. Now, more than ever, we are making an impact on the world as we support products used in the fight against COVID-19.


We're a global team of over 19,000 Engineering, Manufacturing, Supply Chain and Aftermarket Service experts that partner with our customers to bring their products to life through inspired innovation and world-class customer service. Whether you're looking to start, make a change, or advance your career, find your path at Plexus and leave your mark on the world around us.


WHY YOU WILL LOVE IT

Engaging and challenging projects that fulfill and develop you. People that support and inspire you to realize your full potential. A workplace centered on collaboration and integrity. At Plexus, we're at our best when opportunities are met with passion, open communication and teamwork.


HOW YOU WILL DO IT

Creates, manages, and executes the account strategy for an assigned customer. In this role, the Customer Management Specialist/Account Management Specialist - Aerospace and Defense will represent the voice of the customer to the customer team and the voice of Plexus to the external customer. This role will work onsite at one of our top Aerospace and Defense customer's facilities in the greater Kansas City metropolitan area .

Key Job Accountabilities:
  • Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and aftermarket services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."
  • Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus' needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.
  • Increase Plexus' revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.
  • Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.
Additional Accountabilities:
  • Forecasting: Communicate with customers to ensure that the forecasts that are received are timely, are as accurate as possible, and are consistent with the pricing model.
  • Contracts: Lead negotiations with customers for pricing and/or contractual changes and ensure that both Plexus and the customer are compliant with existing manufacturing and engineering contractual agreements.
  • Inventory: Closely monitor obsolete, slow moving, and excess inventory levels and negotiate ways to reduce and/or eliminate these with the customers.
  • Customer Visit Planning: Lead Plexus customer site visit planning and drive the Plexus manufacturing and engineering sites with preparing for these visits in ways consistent with internal guidelines. Ensure that meeting goals are communicated to the appropriate people prior to the meeting.
  • Customer Visit Execution: When present during customer visits must own the agenda and ensure that the meeting is progressing in such a way as to ensure that the meeting's objectives and goals are being met. Following the meeting, must ensure that meeting notes, actions, and next steps are communicated and executed per the expectations set in the meeting.
  • Project Management: Monitor ongoing Plexus led projects and intervene when appropriate to ensure that the customer and Plexus are aligned. Proactively communicate status to internal and external customers as appropriate.
  • Request for Quotes: Lead Plexus's response to Requests for Quotations (RFQ's) from customers by entering the appropriate information into Plexus's quote tracking tool, participating in meetings, and ensuring Plexus' and the customer's actions are closed as expected. Lead and communicate quotation strategy and ensure that all internal teams are aligned with objectives of the RFQ.
  • Promote the Plexus brand through application of Plexus Values and Leadership Competencies.
  • Periodic travel may be required to meet the needs of the business (estimated 25%).

Education/Experience Qualifications:

  • A minimum of a Bachelor's degree is required; a Master's level coursework is preferred.
  • A background in quality and/or industrial engineering, plus customer relationship development experience, is preferred.
  • Two (2) years of related experience is required; Four (4) or more years of related experience is preferred.

An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:
  • Advanced written and verbal communication skills are required.
  • Basic computer skills are required.
  • Able to make sound, logical and reasonable decisions with minimal guidance.
  • Able to apply solution selling knowledge and capabilities.
  • Applies financial acumen to influence customers and constituents.
  • Basic understanding of electronics manufacturing is required.
  • General office equipment and materials.
Work Environment:
  • The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement.

Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today!

Globally, our policy is to recruit people from wide and diverse backgrounds. However, our company does not typically undertake sponsorship, including for H-1B, TN, and other nonimmigrant visas. Additionally, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

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Average Salary For a Customer Account Representative

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Customer Account Representative is $34,987 per year or $17 per hour. The highest paying Customer Account Representative jobs have a salary over $44,000 per year while the lowest paying Customer Account Representative jobs pay $27,000 per year

Average Customer Account Representative Salary
$34,000 yearly
$17 hourly
Updated October 21, 2021
27000
10 %
34000
Median
44000
90 %

Highest Paying Cities For Customer Account Representative

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
San Ramon, CA
$43,871
$21.09
New York, NY
$40,791
$19.61
Bethlehem, PA
$39,161
$18.83
Minneapolis, MN
$37,288
$17.93
Ewing, NJ
$37,250
$17.91
Chicago, IL
$37,168
$17.87

5 Common Career Paths For a Customer Account Representative

Account Representative

Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.

Delivery Driver

A delivery driver's general responsibility is to ensure that the packages are being delivered to the destination safely and timely. Delivery drivers must be able to communicate well with the delivery team for the most convenient routes and assigned schedule. A delivery driver also has to check with the customer should there be any concerns regarding the items delivered to guarantee satisfaction and accurate service. Delivery drivers should also have basic knowledge of engines in case of any system malfunctions on the road.

Service Representative

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Driver

Drivers are responsible for safely transporting people, packages, or goods from one destination to another. They should be familiar with the different routes that may be taken to reach the desired goal. They should be expert navigators and may use navigation apps to help them along the way. They should also be familiar with the basic mechanics of the vehicle they are using and the proper maintenance and cleaning needed to ensure that the car is running well. Drivers are expected to have excellent customer relation skills, a strong sense of direction, and superb organizations.

Collections Specialist

As their name entails, collections specialists collect payments for the outstanding accounts receivables. Collections specialists list the names of those who were unable to pay their overdue bills based on their delinquency severity. They locate the customers through loan documents, background checks, credit bureau information, and other databases or paperwork. These specialists are expected to be excellent in their negotiation and communication skills. They should also be trustworthy, reliable, and act professionally to be considered as good specialists.

Illustrated Career Paths For a Customer Account Representative