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Customer account representative resume examples from 2025

Zippi

Land interviews using Zippia's AI-powered resume builder.

Updated March 26, 2025
6 min read
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How to write a customer account representative resume

Craft a resume summary statement

Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in customer account representative-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These tips will help you demonstrate why you are the perfect fit for the customer account representative position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
  2. Include as many relevant hard skills and soft skills as possible from the listing.
  3. Use the most up to date and accurate terms. Don't forget to be specific.
These five steps should give you a strong elevator pitch and land you some customer account representative interviews.

Here are example skills to include in your “Area of Expertise” on a customer account representative resume:

  • Work Ethic
  • Inbound Calls
  • Customer Orders
  • Account Management
  • Outbound Calls
  • Delinquent Accounts
  • Past Due Accounts
  • Customer Inquiries
  • Order Entry
  • Customer Satisfaction
  • Customer Complaints
  • Technical Issues
  • Payment Arrangements
  • Post Sales
  • Customer Relations
  • Troubleshoot
  • Problem Resolution
  • Customer Issues
  • Customer Support
  • Product Availability
  • Product Knowledge
  • PowerPoint
  • Credit Card
  • Sales Floor
  • Collection Calls
  • Process Payments
  • Billing Issues
  • Computer System
  • Customer Homes
  • AS400

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the customer account representative position. Here is how to most effectively structure your work experience:

  1. List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
  2. Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
  3. Include only recent, relevant jobs.

How to write customer account representative experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

  • Use strong action verbs like Led, Built, or Optimized.
  • Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
  • Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are effective examples from customer account representative resumes:

Work history example #1

Customer Account Representative

J. C. Penney

  • Utililized Windows on a daily basis.
  • Provided over the phone technical support including step by step troubleshooting and process of elimination troubleshooting.
  • Facilitated team meetings which contributed to keeping representatives updated and informed on policies and procedures.
  • Nominated by management to pilot the Lowe s written communications team.
  • Served as level 3 support person in troubleshooting all client technical needs and urgent issues.

Work history example #2

Customer Account Representative

T-Mobile

  • Opened and maintained and productive two way feedback communication with supervisors.
  • Balanced team needs with needs of the business though open communication with the representatives
  • Provided floor support to CCR's answered CCR's questions and concerns during a call.
  • Performed Troubleshooting to get client wireless devices back operating correctly.
  • Maintained productive relationships with existing customers through exceptional follow-up after the save of business

Work history example #3

Customer Account Representative

Teleperformance

  • Responded to client inquiries and provided troubleshooting for windows and apple products.
  • Assisted customers with the options of paying their bills online, via internet, and the automated system (I.V.R.)
  • Resolved phone, cable, and internet service issues for Verizon Fiber Optic Service (FiOS).
  • Activated accounts for clients interested in new services by walking them through their modem or router setup.
  • Tasked with troubleshooting software and system problems and exercised retention efforts when appropriate.

Work history example #4

Customer Account Representative

Teleperformance

  • Guided users through Windows operating system re-install and initial setup.
  • Educated members on different UnitedHealthCare plans and benefits.
  • Responded to client inquiries and provided troubleshooting for windows and apple products.
  • Resolved phone, cable, and internet service issues for Verizon Fiber Optic Service (FiOS).
  • Activated accounts for clients interested in new services by walking them through their modem or router setup.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

High School Diploma

2016 - 2016

High School Diploma

2018 - 2018

Highlight your customer account representative certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your customer account representative resume:

  1. International Accredited Business Accountant (IABA)
  2. Certified Medical Office Manager (CMOM)
  3. Certified Management Accountant (CMA)
  4. Certified Resume Specialist: Accounting and Finance (CRS+AF)
  5. Accredited Business Communicator (ABC)

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