12 Customer Account Representative Resume Examples

Five Key Resume Tips For Writing A Customer Account Representative Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Accounts, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
resume document icon

Don't Have A Professional Resume?

0 selections

Choose From 10+ Customizable Customer Account Representative Resume templates

Zippia allows you to choose from different easy-to-use Customer Account Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Account Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Jessica Boyd
Customer Account Representative
Contact Information
Bridgeport, CT
(360) 555-6351
jboyd@example.com
Skills
  • Company Vehicle
  • Company Standards
  • Customer Service
  • Company Policies
  • Medical Records
  • Internal Departments
  • Problem Resolution
  • Sales Floor
  • Online
  • Store Cleanliness
 
 
Employment History
Customer Account Representative2020 - Present
Pitney Bowes
Bridgeport, CT
  • Adhere to all applicable Federal, State and Company policies and safety regulations.
  • Worked with customer operators with machine setup, folder options, envelope feeder and insert feeder material.
  • Analyzed customer Accounts Research missing wire transfers and missing ACH Payments thru Bank of New York Mellon.
Senior Customer Service Representative2017 - 2020
People's United Financial
Bridgeport, CT
  • Balanced personal drawer as well as ATM and bank vault daily.
  • Trained, supervise and evaluate two full-time Sr CSAs and one part-time CSA.
  • Processed ACH transactions, loan applications, credit card payments, and conducted wire transfers.
  • Developed and maintained policies to streamline communication, pre and post-closing procedures.
Records Clerk2016 - 2017
Kaiser Permanente
Pleasanton, CA
  • Utilize computer systems effectively and efficiently for optimal patient care.
  • Located, signed out, retrieved and or delivered medical records of patients as requested.
  • Abstracted information from patient's medical chart and sent medical records to the appropriate case manager.
  • Categorized and filed loose paperwork and correspondences inside the medical records.
Education
High School Diploma of null2016 - 2016
 
 
Katherine Howard
Customer Account Representative
Contact Info
Ridgefield, NJ
(500) 555-8411
khoward@example.com
Skills
New Tellers
Business Transactions
Communication
Accurate Processing
Sales Floor
Product Knowledge
New Customers
Business Development
Company Standards
Greeting Customers
Employment History
Customer Account Representative2020 - Present
VerizonRidgefield, NJ
  • Liasoned between vendor retail outlets and internal departments.
  • Worked in a fast-paced environment to meet deadlines while displaying outstanding professionalism to existing and potential customers.
  • Maintain up to date product knowledge as well as pricing, promotions and store and company policies.
  • Performed maintenance on customer accounts and data entry on multiple computer systems at one time.
Customer Associate2019 - 2020
Macy'sNew York, NY
  • Provide customer service Maintain the sales floor
  • Provided outstanding customer service, developed strong customer relationships and supported the Cash Office team.
  • Be knowledgeable of and perform sales support functions related to POS procedures.
  • Assist Customers with questions and needs * Make sure sales floor was kept proper
Vault Teller2018 - 2019
JPMorgan ChaseNew York, NY
  • Coordinated meetings and delegated sales goals to all tellers.
  • Provided exceptional customer service by handling financial transactions accurately and efficiently as well as introducing customers to bankers
  • Support the Branch Manager and Tellers to ensure that all customer financial transactions were being completed accurately and efficiently.
  • Explained, advised on and promoted bank products and services to current and potential new clients.
Education
High School Diploma of null2018 - 2018
 
 
Natalie Jenkins
Customer Account Representative
Cincinnati, OH
(900) 555-9322
njenkins@example.com
Experience
Customer Account Representative2017 - Present
Macy'sCincinnati, OH
  • Maintain orderliness of stock room and sales floor.
  • Maintain continuous communication with registrants to establish trust and guarantee sustained in store shopping.
Service Center Representative2008 - 2017
Macy'sCincinnati, OH
  • Be knowledgeable of and perform sales support functions related to POS procedures.
  • Ensured the prompt resolution of Bridal/Internet telephone calls and customer e-mails.
  • Assist customers with replacing internet orders all while providing superior customer service.
  • Support Windows ME, Windows 2000, Windows XP, Windows Vista and Macintosh OS 9.2 through Macintosh OSX 10.4.
Service Team Member2003 - 2008
KrogerCincinnati, OH
  • Trained cashiers to ensure compliance with all company policies and procedures.
  • Trained new employees on cash draw, company policies and procedures.
  • Coordinated bank deposits and withdrawal requests in accordance with company policies and procedures.
  • Enhanced communication by interacting with constantly changing client orders
Skills
Customer ReturnsCustomer ServiceGreeting CustomersStore PoliciesCompany StandardsInsurance CompaniesHealth CareApplicable HealthProduct KnowledgeGuest Service
Education
High School Diploma In null2003 - 2003
 
 
Ryan Reyes
Customer Account Representative
Employment History
Customer Account Representative2018 - Present
PRCMiami, FL
  • Developed and maintained good customer relationships using effective communication.
  • Implemented program to assist in bridging gap between national sales support and sales branches, nationwide, through effective communication techniques.
Customer Support Associate2017 - 2018
The Apollo GroupMiami, FL
  • Provide complete and accurate information to guests on every telephone call.
  • Handle customer complaints/ contacts the appropriate person to handle the matter.
Purchasing Assistant2015 - 2017
The Apollo GroupMiami, FL
  • Reviewed AP procedures and implemented process improvements across AP dept.
  • Scheduled logistics of all incoming freight.
  • Entered and maintained vendor purchase orders.
Education
Bachelor's Degree In Business2012 - 2015
Miami Dade CollegeMiami, FL
 
 
Contact Information
Miami, FL
(840) 555-0639
rreyes@example.com
Skills
New Customers
Purchase Orders
Positive Shopping
Internet
Patience
Product Knowledge
Company Standards
RFQ
Customer Database
Potential Customers
 
 
Sarah Johnson
Customer Account Representative
Indianapolis, IN
(270) 555-5511
sjohnson@example.com
Skills
Potential CustomersCompany StandardsStore ManagementAppropriate ChangesTelephone CallsDaily OperationsGeneral MaintenanceCustomer ServiceCPRCustomer Interaction
 
 
Employment History
Customer Account Representative2014 - Present
WalmartIndianapolis, IN
  • Unload product unto sales floors to provide the most of a selection as possible for customers.
  • Stock items on the sales floor and in the backroom.
  • Managed the sales floor during peak hours of operation to ensure courteous, accurate and efficient service.
Customer Service Attendant2012 - 2014
WalmartAtlanta, GA
  • Stock items on the sales floor and in the backroom.
  • cashier, greeting customers handling money,cashing checks, money orders, keeping area clean
  • Delivered prompt, accurate and excellent customer service.
Customer Service Desk2011 - 2012
AT&TAtlanta, GA
  • Call center setup and flow, global login tools and phone logins.
  • Provided information about products and services and responded to customer complaints and worked diligently to resolve issues in a timely manner.
  • Assist customers with registering and connecting new internet services.
  • Provided outstanding customer care services.
  • Applied company policies/procedures, conducted quality control checks and evaluations, and maintained employee records.
  • Complied and exceeding Federal Communication Commission (FCC) regulations while assisting customers with online billing concerns and website navigation.
Education
High School Diploma of null2011 - 2011
 
 
Jessica Boyd
Customer Account Representative
Contact Information
Bridgeport, CT
(360) 555-6351
jboyd@example.com
Skills
  • Company Vehicle
  • Company Standards
  • Customer Service
  • Company Policies
  • Medical Records
  • Internal Departments
  • Problem Resolution
  • Sales Floor
  • Online
  • Store Cleanliness
 
 
Employment History
Customer Account Representative2020 - Present
Pitney Bowes
Bridgeport, CT
  • Adhere to all applicable Federal, State and Company policies and safety regulations.
  • Worked with customer operators with machine setup, folder options, envelope feeder and insert feeder material.
  • Analyzed customer Accounts Research missing wire transfers and missing ACH Payments thru Bank of New York Mellon.
Senior Customer Service Representative2017 - 2020
People's United Financial
Bridgeport, CT
  • Balanced personal drawer as well as ATM and bank vault daily.
  • Trained, supervise and evaluate two full-time Sr CSAs and one part-time CSA.
  • Processed ACH transactions, loan applications, credit card payments, and conducted wire transfers.
  • Developed and maintained policies to streamline communication, pre and post-closing procedures.
Records Clerk2016 - 2017
Kaiser Permanente
Pleasanton, CA
  • Utilize computer systems effectively and efficiently for optimal patient care.
  • Located, signed out, retrieved and or delivered medical records of patients as requested.
  • Abstracted information from patient's medical chart and sent medical records to the appropriate case manager.
  • Categorized and filed loose paperwork and correspondences inside the medical records.
Education
High School Diploma of null2016 - 2016
 
 
Katherine Howard
Customer Account Representative
Contact Info
Ridgefield, NJ
(500) 555-8411
khoward@example.com
Skills
New Tellers
Business Transactions
Communication
Accurate Processing
Sales Floor
Product Knowledge
New Customers
Business Development
Company Standards
Greeting Customers
Employment History
Customer Account Representative2020 - Present
VerizonRidgefield, NJ
  • Liasoned between vendor retail outlets and internal departments.
  • Worked in a fast-paced environment to meet deadlines while displaying outstanding professionalism to existing and potential customers.
  • Maintain up to date product knowledge as well as pricing, promotions and store and company policies.
  • Performed maintenance on customer accounts and data entry on multiple computer systems at one time.
Customer Associate2019 - 2020
Macy'sNew York, NY
  • Provide customer service Maintain the sales floor
  • Provided outstanding customer service, developed strong customer relationships and supported the Cash Office team.
  • Be knowledgeable of and perform sales support functions related to POS procedures.
  • Assist Customers with questions and needs * Make sure sales floor was kept proper
Vault Teller2018 - 2019
JPMorgan ChaseNew York, NY
  • Coordinated meetings and delegated sales goals to all tellers.
  • Provided exceptional customer service by handling financial transactions accurately and efficiently as well as introducing customers to bankers
  • Support the Branch Manager and Tellers to ensure that all customer financial transactions were being completed accurately and efficiently.
  • Explained, advised on and promoted bank products and services to current and potential new clients.
Education
High School Diploma of null2018 - 2018
 

What Should Be Included In A Customer Account Representative Resume

1

1. Add Contact Information To Your Customer Account Representative Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Account Representative Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

Customer Account Representative Jobs You Might Like

Our resume builder tool will walk you through the process of creating a stand-out Customer Account Representative resume.

resume icon
2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Customer Account Representative Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Customer Account Representative Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create A Customer Account Representative Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Customer Account Representative
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
resume document image

Build A Professional Resume In Minutes

Our AI resume builder helps you write a compelling and relevant resume for the jobs you want.

Create The Perfect Resume

Our resume builder tool will walk you through the process of creating a stand-out Customer Account Representative resume.

resume icon
4

4. List Your Customer Account Representative Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Customer Account Representative
J. C. Penney
  • Utililized Windows on a daily basis.
  • Provided over the phone technical support including step by step troubleshooting and process of elimination troubleshooting.
  • Facilitated team meetings which contributed to keeping representatives updated and informed on policies and procedures.
  • Nominated by management to pilot the Lowe s written communications team.
  • Served as level 3 support person in troubleshooting all client technical needs and urgent issues.

Work History Example # 2
Customer Account Representative
T-Mobile
  • Opened and maintained and productive two way feedback communication with supervisors.
  • Balanced team needs with needs of the business though open communication with the representatives
  • Provided floor support to CCR's answered CCR's questions and concerns during a call.
  • Performed Troubleshooting to get client wireless devices back operating correctly.
  • Maintained productive relationships with existing customers through exceptional follow-up after the save of business

Work History Example # 3
Customer Account Representative
Teleperformance
  • Responded to client inquiries and provided troubleshooting for windows and apple products.
  • Assisted customers with the options of paying their bills online, via internet, and the automated system (I.V.R.)
  • Resolved phone, cable, and internet service issues for Verizon Fiber Optic Service (FiOS).
  • Activated accounts for clients interested in new services by walking them through their modem or router setup.
  • Tasked with troubleshooting software and system problems and exercised retention efforts when appropriate.

Work History Example # 4
Customer Account Representative
Teleperformance
  • Guided users through Windows operating system re-install and initial setup.
  • Educated members on different UnitedHealthCare plans and benefits.
  • Responded to client inquiries and provided troubleshooting for windows and apple products.
  • Resolved phone, cable, and internet service issues for Verizon Fiber Optic Service (FiOS).
  • Activated accounts for clients interested in new services by walking them through their modem or router setup.

Show More

Build a professional resume in minutes.

Our AI resume builder helps you write a compelling and relevant resume for the jobs you want. See 10+ resume templates and create your resume here.

5

5. Highlight Your Customer Account Representative Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer account representative resume:

  1. International Accredited Business Accountant (IABA)
  2. Certified Medical Office Manager (CMOM)
  3. Certified Management Accountant (CMA)
  4. Certified Resume Specialist: Accounting and Finance (CRS+AF)
  5. Accredited Business Communicator (ABC)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Ready To Start Your Customer Account Representative Resume?

Choose Your Current Work Experience To Start Creating Your Resume

Entry Level icon

Entry Level

Junior Level icon

Junior Level

Mid Level icon

Mid Level

Senior Level icon

Senior Level

Management icon

Management

Executive icon

Executive

Related Customer Account Representative Resume Templates

How useful was this page?

Click on a star to rate it!
Updated October 6, 2021