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Customer account representative skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

E. Duff Wrobbel Ph.D.,

Chad Newswander Ph.D.

Customer account representative example skills

Below we've compiled a list of the most critical customer account representative skills. We ranked the top skills for customer account representatives based on the percentage of resumes they appeared on. For example, 8.6% of customer account representative resumes contained work ethic as a skill. Continue reading to find out what skills a customer account representative needs to be successful in the workplace.

15 customer account representative skills for your resume and career

1. Work Ethic

Here's how customer account representatives use work ethic:

Demonstrated strong work ethic prioritizing work and exceeding established objectives.
Promoted excellent customer service and good work ethics.

2. Inbound Calls

Here's how customer account representatives use inbound calls:

Received inbound calls in order to resolve customer complaints/concerns through active listening, empathy and professionalism.
Route inbound calls from customers to proper departments regarding pertinent information.

3. Customer Orders

Here's how customer account representatives use customer orders:

Processed, expedited and tracked customer orders, including backlog management and coordination with Planning.
Enter customer orders clearly, concisely and accurately interpret customer information into order forms.

4. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how customer account representatives use account management:

Operate proprietary, internet based management tool for customer service interaction including customer account management, payment collection and appointment controls.
Provided personalized customer service & account management to a large portfolio of customers throughout four different store locations.

5. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer account representatives use outbound calls:

Demonstrated effective questioning/listening skills during inbound and outbound calls.
Take Inbound/outbound calls regarding customers loan applications.

6. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how customer account representatives use delinquent accounts:

Perform all collection activities related to delinquent accounts including phone calls and face-to-face communications with customers.
Negotiate payment arrangements to resolve delinquent accounts based on company policy and manager recommendation.

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7. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how customer account representatives use past due accounts:

Processed and reconciled client payments *Established professional relationships with clients *Negotiated past due accounts *Corresponded with clients and responded to inquiries
Delivered merchandise and retrieved inventory of past due accounts Managed customer accounts Sales and customer service

8. Customer Inquiries

Here's how customer account representatives use customer inquiries:

Answered medical and customer inquiries regarding coverage and explaining rejections related to alleged experimental treatments or questionable procedures.
Manage customer inquiries calls efficiently and accurately using advance skills of learning and retaining information quickly.

9. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how customer account representatives use order entry:

Communicate to the Customer360 team possible enhancements for the quote-to-order entry process inside the Customer360 application.
Established order entry procedures to improve customer service.

10. Customer Satisfaction

Here's how customer account representatives use customer satisfaction:

Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution and ensure customer satisfaction.
Facilitated customer satisfaction and delivery performance as well as coordinated improvement via lean processes with other business resources and functions.

11. Customer Complaints

Here's how customer account representatives use customer complaints:

Try to maintain effective relationships with customers while resolving customer complaints/concerns through active listening, empathy, and professionalism.
Investigated and resolved written customer complaints pertaining to delinquent credit card accounts.

12. Technical Issues

Here's how customer account representatives use technical issues:

Worked closely with outside sales and engineering on customer requirements product applications and technical issues.
Worked with Business Teams/Planners/Engineers weekly to resolve product availability and technical issues and questions.

13. Payment Arrangements

Here's how customer account representatives use payment arrangements:

Establish a strong rapport with customers, authorize and coordinate special repayment arrangements and implement progressive collection procedures as needed.
Negotiate payment arrangements for past-due accounts and assist financially challenged customers by utilizing a variety of community resources.

14. Post Sales

Here's how customer account representatives use post sales:

Manage pre and post sales issues such as delivery escalations and defective equipment.
Drive systemic changes and relieve sales team of post sales tasks.

15. Customer Relations

Here's how customer account representatives use customer relations:

Assisted customers in ownership environment regarding financial hardship, offered solutions to preserve customer relationship while preventing possible bank losses.
Developed and maintained positive customer relations within the company to ensure customer requests and questions are handled promptly.

5 Customer Account Representative resume examples

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What skills help Customer Account Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer account representative skills would you recommend for someone trying to advance their career?

E. Duff Wrobbel Ph.D.

Chair, Southern Illinois University Edwardsville

All things social media are important, and so writing skills still matter.

What technical skills for a customer account representative stand out to employers?

Chad Newswander Ph.D.

Professor of Political Science, Brigham Young University-Idaho

It is a combination of soft and hard skills. Young professionals need to be reliable, conscientious, hardworking, and be able to work well with others. They also need to show early signs of leadership, allowing them to grow within the organization. Above all, they need to be trusted to get the work done and be likeable. They also need to have a concrete skillset that allows them to contribute. Each young professional needs to think how they can add value to their organization (not just what the organization will do for them). Those skills can range from data/statistical analysis, writing, speaking, research, etc. In order to show that they have these skills, students should do multiple internships while in school from credible organizations.

Do you want to know more?

List of customer account representative skills to add to your resume

The most important skills for a customer account representative resume and required skills for a customer account representative to have include:

Work Ethic
Inbound Calls
Customer Orders
Account Management
Outbound Calls
Delinquent Accounts
Past Due Accounts
Customer Inquiries
Order Entry
Customer Satisfaction
Customer Complaints
Technical Issues
Payment Arrangements
Post Sales
Customer Relations

Troubleshoot
Problem Resolution
Customer Issues
Customer Support
Product Availability
Product Knowledge
PowerPoint
Credit Card
Sales Floor
Collection Calls
Process Payments
Billing Issues
Computer System
Customer Homes
AS400

Rental Agreements
Billing Inquiries
Customer Interaction
Forwarders
Collection Efforts
Bank Deposits
Medicare
Loan Applications
Print Materials
Upselling
Collection Standards
Customer Calls
Refurbishment
Comcast
Showroom Floor

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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