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Job outlook for customer account representatives in the United States
Customer account representative job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer account representative job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer account representatives are projected over the next decade.
Customer account representative salaries have increased 11% for customer account representatives in the last 5 years.
There are over 445,602 customer account representatives currently employed in the United States.
There are 269,549 active customer account representative job openings in the US.
The average customer account representative salary is $36,138.
Are customer account representative jobs in demand?
Customer account representative job and salary trends over time
Customer account representative jobs over time
Customer account representative job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 445,602 | 0.13% |
| 2020 | 452,985 | 0.13% |
| 2019 | 466,732 | 0.14% |
| 2018 | 459,085 | 0.14% |
| 2017 | 442,519 | 0.13% |
Average customer account representative salary over time
Customer account representative salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $36,138 | $17.37 | +3.2% |
| 2024 | $35,008 | $16.83 | +2.8% |
| 2023 | $34,040 | $16.37 | +2.6% |
| 2022 | $33,173 | $15.95 | +1.8% |
| 2021 | $32,577 | $15.66 | +1.8% |
Customer account representative jobs by state
Most common states for customer account representatives
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 1,139 | 85% |
| 2 | North Dakota | 755,393 | 613 | 81% |
| 3 | Iowa | 3,145,711 | 2,286 | 73% |
| 4 | Montana | 1,050,493 | 767 | 73% |
| 5 | South Dakota | 869,666 | 637 | 73% |
| 6 | Wyoming | 579,315 | 397 | 69% |
| 7 | New Hampshire | 1,342,795 | 898 | 67% |
| 8 | Minnesota | 5,576,606 | 3,629 | 65% |
| 9 | Delaware | 961,939 | 574 | 60% |
| 10 | Nebraska | 1,920,076 | 1,107 | 58% |
| 11 | West Virginia | 1,815,857 | 1,041 | 57% |
| 12 | Kansas | 2,913,123 | 1,590 | 55% |
| 13 | Indiana | 6,666,818 | 3,570 | 54% |
| 14 | Kentucky | 4,454,189 | 2,341 | 53% |
| 15 | Arizona | 7,016,270 | 3,643 | 52% |
| 16 | Tennessee | 6,715,984 | 3,404 | 51% |
| 17 | Missouri | 6,113,532 | 3,130 | 51% |
| 18 | Georgia | 10,429,379 | 5,208 | 50% |
| 19 | Virginia | 8,470,020 | 4,256 | 50% |
| 20 | Connecticut | 3,588,184 | 1,745 | 49% |
Most common cities for customer account representatives
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Alpharetta | 5 | 8% | $30,303 |
| 2 | Bridgewater | 2 | 4% | $34,451 |
| 3 | Brockton | 2 | 2% | $41,989 |
| 4 | Provo | 2 | 2% | $32,714 |
| 5 | Quincy | 2 | 2% | $42,052 |
| 6 | Cincinnati | 4 | 1% | $39,221 |
| 7 | Tucson | 4 | 1% | $34,428 |
| 8 | Omaha | 3 | 1% | $32,765 |
| 9 | Scottsdale | 2 | 1% | $35,136 |
| 10 | Chicago | 4 | 0% | $37,395 |
| 11 | Charlotte | 3 | 0% | $33,881 |
| 12 | Atlanta | 2 | 0% | $30,280 |
| 13 | Baltimore | 2 | 0% | $40,839 |
| 14 | Dallas | 2 | 0% | $35,884 |
| 15 | San Diego | 2 | 0% | $46,087 |
Customer Account Representative job outlook: Expert opinions
Our panel of customer account representative experts
University of Maryland - College Park
Southern Illinois University Edwardsville
North Dakota State University
Charleston Southern University
Denison University
Brigham Young University-Idaho
University of North Alabama
What Customer Account Representative skills would you recommend for someone trying to advance their career?
Dr. Kathleen Kelly: Maximizing your salary potential requires research, flexibility, and being your best advocate.
E. Duff Wrobbel Ph.D.
ChairSouthern Illinois University Edwardsville
Communication And Media Studies
What Customer Account Representative skills would you recommend for someone trying to advance their career?
E. Duff Wrobbel Ph.D.: All things social media are important, and so writing skills still matter.
What will help Customer Account Representatives increase their earning potential?
E. Duff Wrobbel Ph.D.: With this major, probably the best salaries are from sales jobs, which many people shy away from because they think only of hustling used cars, but sales can be very good work.
Eric Gjerdevig
Lecturer in Marketing, Director for the Center for Professional Selling and Sales TechnologyNorth Dakota State University
Marketing
What general advice would you give to a Customer Account Representative?
Eric Gjerdevig: First, remember that what you get out of your first job is so much more than compensation. A great manager mentoring you is priceless: it will pay you back dividends for the rest of your career. That said, in sales our compensation is typically tied to our performance. That means we need to put yourself out there, pay attention to the actions of the most successful salesperson in the company, learn everything you can, and manage your time well.
Sally Hiott B.S. MBA, DBA
Assistant Professor of MarketingCharleston Southern University
Accounting And Related Services
What general advice would you give to a Customer Account Representative?
Sally Hiott B.S. MBA, DBA: Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!
What will help Customer Account Representatives increase their earning potential?
Sally Hiott B.S. MBA, DBA: The most wanted skill set that is on the rise are what we call "soft skills". Research shows us that with the increase in AI abilities for the workplace that it is becoming more and more important for humans to possess and exercise soft skills. These are things like respectful and caring communication on the front lines. Being intuitive and remaining calm when faced with upset customers. There are a lot more examples, but these soft skills increase your organizations relationships with your customers, which is why they are so highly valued
What's a day at work look like for a Customer Account Representative?
Ashley Strausser: As we continue to live and work through a global pandemic, many new graduates will be working remotely or in some sort of hybrid variation. Working remotely necessitates discipline and being a self-starter. Graduates will need to develop strong professional work habits that will serve them well and lay a strong foundation as they begin their career. Many of us are challenged by a lack of social interaction beyond meetings with colleagues or clients via Zoom or Teams. Working from home for the last year, I can personally attest that attending to our physical and mental health is more important than ever. Take time to go for a walk or run on your lunch break. Set your alarm early to spend time meditating before you begin your work day. Don't get into the habit of rolling out of bed at 7:55am to start work at 8:00am. Consider doing yoga after work to help relieve stress. Make it a point to set up regular Zoom lunch dates to connect with or get to know your new colleagues. With our laptop and work space set up at home it's easy to get into the habit of working much more than we normally would if we were commuting to and from the office. It's important to set boundaries related to when and how much we work. Employ a strong work ethic, but don't neglect important aspects of your well-being.
Chad Newswander Ph.D.
Professor of Political ScienceBrigham Young University-Idaho
Department of Political Science
What technical skills for a Customer Account Representative stand out to employers?
Chad Newswander Ph.D.: It is a combination of soft and hard skills. Young professionals need to be reliable, conscientious, hardworking, and be able to work well with others. They also need to show early signs of leadership, allowing them to grow within the organization. Above all, they need to be trusted to get the work done and be likeable. They also need to have a concrete skillset that allows them to contribute. Each young professional needs to think how they can add value to their organization (not just what the organization will do for them). Those skills can range from data/statistical analysis, writing, speaking, research, etc. In order to show that they have these skills, students should do multiple internships while in school from credible organizations.
John Cicala Ph.D.
Associate Professor of Digital MarketingUniversity of North Alabama
Management & Marketing Department
What are the biggest trends we'll see in the Customer Account Representative job market given the pandemic?
John Cicala Ph.D.: Increased use and reliance on digital-based marketing, thereby resulting in an increased need for people who understand and appreciate the differences in and among the many digital marketing avenues available. Also, a need for individuals who can not only analyze collected data but who can understand and interpret it as well.