"company standards," "communication," and "customer accounts" aren't the only skills we found customer account representatives list on their resumes. In fact, there's a whole list of customer account representative responsibilities that we found, including: Arguably the most important personality trait for a customer account representative to have happens to be communication skills. An example from a resume said this about the skill, "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, other resumes have pointed out that customer account representatives can use communication skills to "focus effort on strengthening customer relationship by ensuring, consistent & timely communications. " Another trait important for fulfilling customer account representative duties is computer skills. According to a customer account representative resume, "customer service representatives must be adept at using computers. ." Here's an example of how customer account representatives are able to utilize computer skills: "handled business transactions in connection with activation of new customer accounts on a computer terminal. " Customer account representatives are also known for customer-service skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a customer account representative resume: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." We also found this resume example that details how this skill is put to the test: "assisted customers with payment plans and individual arrangements. " A thorough review of lots of resumes revealed to us that "interpersonal skills" is important to completing customer account representative responsibilities. This resume example shows just one way customer account representatives use this skill: "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical customer account representative tasks: "account management, collections, interpersonal skills, customer relations" As part of the customer account representative description, you might find that one of the skills that might be helpful to the job is "listening skills." A customer account representative resume included this snippet: "representatives must listen carefully to ensure that they understand customers in order to assist them." This skill could be useful in this scenario: "managed accurate records of customer's activities and communicated with customers. " While "patience" is listed last on this skills list, don't underestimate its importance to customer account representative responsibilities. The skill is described by this resume snippet, "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here is an example of how this skill is used, "used exceptionally refined customer communication skills including patience and receptivity. "
See the full list of customer account representative skills.
We've found that 45.5% of customer account representatives have earned a bachelor's degree. Furthermore, 3.4% earned their master's degrees before becoming a customer account representative. While it's true that some customer account representatives have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every five customer account representatives did not spend the extra money to attend college.
Those customer account representatives who do attend college, typically earn either a business degree or a accounting degree. Less commonly earned degrees for customer account representatives include a criminal justice degree or a general studies degree.
When you're ready to become a customer account representative, you might wonder which companies hire customer account representatives. According to our research through customer account representative resumes, customer account representatives are mostly hired by Rent-A-Center, C.H. Robinson, and Cox Enterprises. Now is a good time to apply as Rent-A-Center has 42 customer account representatives job openings, and there are 20 at C.H. Robinson and 6 at Cox Enterprises.
But if you're interested in companies where you might earn a high salary, customer account representatives tend to earn the biggest salaries at Dell, Autodesk, and Raytheon Company. Take Dell for example. The median customer account representative salary is $67,064. At Autodesk, customer account representatives earn an average of $56,424, while the average at Raytheon Company is $45,611. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on customer account representative salaries across the United States.
The industries that customer account representatives fulfill the most roles in are the manufacturing and finance industries. But the highest customer account representative annual salary is in the technology industry, averaging $37,077. In the health care industry they make $36,979 and average about $35,213 in the finance industry. In conclusion, customer account representatives who work in the technology industry earn a 13.3% higher salary than customer account representatives in the automotive industry.