How To Become A Customer Account Technician: What It Is and Career Path

What is a customer account technician and how to become one

Updated January 8, 2025

3 min read

There is more than meets the eye when it comes to being a customer account technician. For example, did you know that they make an average of $42.71 an hour? That's $88,840 a year! Between 2018 and 2028, the career is expected to grow 4% and produce 63,300 job opportunities across the U.S.

ScoreCustomer Account TechnicianUS Average

Salary

6.9

Avg. Salary $88,840

Avg. Salary $59,228

Stability level

7.6

Growth rate 4%

Growth rate 0.3%

Diversity

3.8

Race

American Indian and Alaska Native 0.23%

Asian 5.37%

Black or African American 4.02%

Hispanic or Latino 13.96%

Unknown 3.74%

White 72.68%

Gender

female 55.07%

male 44.93%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

7.6

Stress level is high

7.1 - high

Complexity level

8.8

Complexity level is advanced

7 - challenging

Work life balance

3.6

Work life balance is poor

6.4 - fair

Key steps to become a customer account technician

Explore customer account technician education requirements

Most common customer account technician degrees

Bachelor's

62.5 %

Associate

22.5 %

High School Diploma

10.0 %

Start to develop specific customer account technician skills

Skills	Percentages
Business Development	88.03%
Customer Accounts	3.79%
Video Products	2.22%
Customer Interest	1.92%
Inbound Calls	1.82%

Complete relevant customer account technician training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New customer account technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer account technician based on U.S. Bureau of Labor Statistics data and data from real customer account technician resumes.

Research customer account technician duties and responsibilities

Close patient contact, appropriate decision-making concerning patient financial affairs and coordination between patients and third-party sponsorship for further financial assistance.
Educate customers throughout the resolution process, and recommend other XFINITY products and services base on their needs.
Promote the full range of products with focus on video, high -speed internet, phone and XFINITY home services.

Prepare your customer account technician resume

When your background is strong enough, you can start writing your customer account technician resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer account technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer account technician resume templates

Build a professional customer account technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer account technician resume.