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Customer account technician education requirements

Updated January 8, 2025
4 min read

There are several educational requirements to become a customer account technician. Customer account technicians usually study criminal justice, business, or biology. 63% of customer account technicians hold a bachelor's degree, and 23% hold an associate degree. We analyzed 75 real customer account technician resumes to see exactly what customer account technician education sections show.

The most common colleges for customer account technicians are the DeVry University and the DeVry University.

There are also many online customer account technician courses to help get the education required to be a customer account technician.

What education do you need to become a customer account technician?

What degree do you need to be a customer account technician?

The most common degree for customer account technicians is bachelor's degree, with 63% of customer account technicians earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 10%.
  • Bachelor's, 63%
  • Associate, 23%
  • High School Diploma, 10%
  • Doctorate, 3%
  • Other Degrees, 1%

What should I major in to become a customer account technician?

You should major in criminal justice to become a customer account technician. 17% of customer account technicians major in criminal justice. Other common majors for a customer account technician include business and biology.

Most common colleges for customer account technicians

Customer account technicians often get their degrees at DeVry University, University of Phoenix, and Chicago State University. Here are the most common colleges for customer account technicians in the US based on their resumes.
Customer account technician common collegePercentages
DeVry University15.38%
University of Phoenix11.54%
Chicago State University7.69%
Wayne State College3.85%
Syracuse University3.85%

Best majors for customer account technicians

Best colleges for customer account technicians

The best colleges for customer account technicians are University of Pennsylvania, Boston University, and New York University.

A customer account technician with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for customer account technicians. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become customer account technicians.

1. SUNY Farmingdale

Farmingdale, NY • Private

In-state tuition

$8,306

Enrollment

9,394

2. University of Pennsylvania

Philadelphia, PA • Private

In-state tuition

$55,584

Enrollment

10,764

3. SUNY College at Plattsburgh

Plattsburgh, NY • Private

In-state tuition

$8,369

Enrollment

5,229

4. SUNY College of Technology at Alfred

Alfred, NY • Private

In-state tuition

$8,570

Enrollment

3,721

5. Syracuse University

Syracuse, NY • Private

In-state tuition

$51,853

Enrollment

14,759

6. Ball State University

Muncie, IN • Private

In-state tuition

$9,896

Enrollment

15,529

7. SUNY College of Technology at Delhi

Delhi, NY • Private

In-state tuition

$8,360

Enrollment

3,142

8. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Enrollment

9,142

9. Bowling Green State University

Bowling Green, OH • Private

In-state tuition

$11,105

Enrollment

13,729

10. SUNY at Binghamton

Vestal, NY • Private

In-state tuition

$9,808

Enrollment

13,990

20 best online courses for customer account technicians

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Top 10 most affordable universities for customer account technicians

The most affordable schools for customer account technicians are SUNY Farmingdale, baruch college of the city university of new york, and california state university - bakersfield.

If the best universities for customer account technicians are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for customer account technicians.

1. SUNY Farmingdale

Farmingdale, NY • Private

In-state tuition

$8,306

Cost of attendance

16,091

2. Baruch College of the City University of New York

New York, NY • Private

In-state tuition

$7,262

Cost of attendance

14,046

3. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Cost of attendance

16,714

4. USF Sarasota-Manatee

Sarasota, FL • Private

In-state tuition

$5,587

Cost of attendance

13,043

5. California State University - Dominguez Hills

Carson, CA • Private

In-state tuition

$6,942

Cost of attendance

14,469

6. Brigham Young University

Provo, UT • Private

In-state tuition

$5,620

Cost of attendance

18,136

7. SUNY Polytechnic Institute

Utica, NY • Private

In-state tuition

$8,238

Cost of attendance

21,567

8. Minot State University

Minot, ND • Private

In-state tuition

$7,064

Cost of attendance

15,576

9. Florida International University

Miami, FL • Private

In-state tuition

$6,556

Cost of attendance

19,434

10. Florida State University

Tallahassee, FL • Private

In-state tuition

$5,656

Cost of attendance

21,623

Top 10 hardest universities to get into for customer account technicians

The hardest universities for customer account technicians to get into are University of Pennsylvania, Boston University, and New York University.

Some great schools for customer account technicians are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for customer account technicians based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.

1. University of Pennsylvania

Philadelphia, PA • Private

Admissions rate

8%

SAT average

1,492

2. Boston University

Boston, MA • Private

Admissions rate

22%

SAT average

1,420

3. New York University

New York, NY • Private

Admissions rate

20%

SAT average

1,419

4. Stanford University

Stanford, CA • Private

Admissions rate

4%

SAT average

1,497

5. Northwestern University

Evanston, IL • Private

Admissions rate

8%

SAT average

1,508

6. Bentley University

Waltham, MA • Private

Admissions rate

43%

SAT average

1,338

7. SUNY at Binghamton

Vestal, NY • Private

Admissions rate

40%

SAT average

1,376

8. George Washington University, The

Washington, DC • Private

Admissions rate

42%

SAT average

1,380

9. Fordham University

Bronx, NY • Private

Admissions rate

46%

SAT average

1,354

10. Syracuse University

Syracuse, NY • Private

Admissions rate

50%

SAT average

1,284

Top 10 easy-to-apply-to universities for customer account technicians

The easiest schools for customer account technicians to get into are University of the Incarnate Word, notre dame college, and nyack college.

Some schools are much easier to get into. If you want to start your career as a customer account technician without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for customer account technicians.

1. University of the Incarnate Word

San Antonio, TX • Private

Admissions rate

88%

SAT average

1,044

2. Notre Dame College

Cleveland, OH • Private

Admissions rate

90%

SAT average

994

3. Nyack College

New York, NY • Private

Admissions rate

98%

SAT average

999

4. Gwynedd Mercy University

Gwynedd Valley, PA • Private

Admissions rate

92%

SAT average

1,031

5. William Paterson University of New Jersey

Wayne, NJ • Private

Admissions rate

93%

SAT average

994

6. Wayland Baptist University

Plainview, TX • Private

Admissions rate

98%

SAT average

1,003

7. Curry College

Milton, MA • Private

Admissions rate

93%

SAT average

1,026

8. University of North Texas at Dallas

Dallas, TX • Private

Admissions rate

83%

SAT average

992

9. Felician University

Lodi, NJ • Private

Admissions rate

81%

SAT average

999

10. Barry University

Miami, FL • Private

Admissions rate

91%

SAT average

1,006

Average customer account technician salary by education level

Customer account technicians with a Master's degree earn more than those without, at $120,219 annually. With a Doctorate degree, customer account technicians earn a median annual income of $113,711 compared to $103,505 for customer account technicians with an Bachelor's degree.
Customer account technician education levelCustomer account technician salary
Master's Degree$120,219
High School Diploma or Less$70,793
Bachelor's Degree$103,505
Doctorate Degree$113,711
Some College/ Associate Degree$74,567

Customer account technician education FAQs

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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.