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Customer account technician skills for your resume and career
7 customer account technician skills for your resume and career
1. Business Development
Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.
- Created a new business development system that used a consulting sales analysis for increasing sales quoting by 98%.
2. Customer Accounts
- Managed customer accounts as well as dealt with billing and purchases of new devices.
- Assisted with customer accounts and scholarships as needed.
3. Video Products
- Trouble-Shoot faulty cabling, video products to determine if there would be a need for a technician
4. Customer Interest
- Target customer interest with a variety of product and service offerings.
5. Inbound Calls
- Operated multi-switch board, answering inbound calls, correcting billing errors and resolving installation issues.
- Trained in inbound calls dealing with technical support of both Android phones and IPhones.
6. Payment Arrangements
- Establish a strong rapport with customers, authorize and coordinate special repayment arrangements and implement progressive collection procedures as needed.
- Negotiate payment arrangements for past-due accounts and assist financially challenged customers by utilizing a variety of community resources.
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A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.
- Created and maintained Share Point websites allowing trouble tickets to be tracked and updated resulting in reduced number of missed tickets.
- Created and closed trouble tickets to troubleshoot and resolve critical and warning alerts for AT&T's business networks.
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List of customer account technician skills to add to your resume
The most important skills for a customer account technician resume and required skills for a customer account technician to have include:
- Business Development
- Customer Accounts
- Video Products
- Customer Interest
- Inbound Calls
- Payment Arrangements
- Trouble Tickets
Updated January 8, 2025
