Customer account technician work from home jobs - 42 jobs

Qualifications: A combination of formal education such as Bachelors Degree, Associates Degree with certifications and/or at least 2-4 years of progressive customer service experience Excellent communication skills Excels at interpersonal and relationship management skills Prior experience with the ability to successfully resolve conflict Strong ability to multi-task Some exposure to building products and/or retail industry preferred Developed systems aptitude and Microsoft Office skills SAP experience required Order Management Accept, enter, schedule and maintain orders within SAP Sales Force Order Entry Document Manager (OEDM) Understands and executes all types of order processing (EDI/Business Connections) Verify pricing Respond to inquiries, e.g. inventory availability, production schedule, technical questions, products and policies Ability to build efficient truckloads and schedules in coordination with the traffic department Verify accurate information on ship schedule/OEDM Is a high performer in the CAS Learning Path achieving agreed upon metrics and demonstrating critical behaviors Can function across all regions and in multiple business groups Understands and correctly provides direction of the Service Advantage for our customer and Sales Team. Communicates when necessary with internal departments regarding Credit and Pricing Expedites hot or special orders as agreed upon with sales and supervisor Conflict Management Properly communicates, manages and resolves customer and sales issues in a professional and empathetic manner Address and correct customer service issues, forward issues to appropriate department, continued follow-up through resolution to ensure overall customer satisfaction Collaborate with cross-functional teams to expedite orders Perform backorder coordination/shipping Maintain customer records within all software databases Communicate any schedule delays in customer orders in a timely manner Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. Order Management & Customer Service Supply Chain Support Cross train to gain understanding of the functions within Supply Chain to effectively support the overall Siding Products Group. Provide coverage for time off, peak periods and perform at the Learning Path proficient level and as a high performer in all aspects of customer service and related cross trained function(s). Maintain customer records within all software databases Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. Is proficient in SalesForce or equivalent computer related skillset Maintain customer records within all software databases Responsibilities: Under the supervision of the Service Center Supervisor located in Malvern, PA (this is not a remote position) or Manager the Customer Service Temp is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents customer base. The CST will accurately process customer orders in an efficient manner to ensure we exceed our customers expectations. Additionally, the CST will manage multi-part customer complaints/concerns and be empowered to resolve issues in a timely and professional manner. The CST is fully proficient in all aspects of the Learning Path and is knowledgeable across all lines of business and regions. The CST will adhere to policies and procedures currently in place and maintain the required level of service to our customers. The CST works within the parameters as defined by CertainTeed customer service standards and the Service Advantage guidelines. The incumbent must analyze and respond to fluctuating situations and conditions in such a manner that not only meets/exceeds the expectations of our customer, but considers the overall impact to the business. Proactively resolves customer problems/issues, exhibiting ownership for our customers. This position will run from February 2026 through at least August 2026. Demonstrates relentless customer service Flexibility in working hours 7:30am 6pm with some overtime Willingness and ability to work from home during inclement weather or emergency situations requires home phone line & internet Strong organizational skills Concise communication skills Team player Responsible Influencing Skills Highly developed interpersonal skills Unwavering personal values Intermediate excel and MS office capability Systems aptitude i.e. Sales Force/SAP Ability to multitask at a high level Preferred skills Customer Service

The Mid-Market Customer Account Executive (CAE) drives renewals, expansions, and revenue growth within Criteria's mid-market customer base (companies with 100-999 employees). This quota-carrying role is commercially focused and responsible for retaining and growing annual recurring revenue across a defined book of business. The CAE partners closely with Customer Success to ensure alignment on customer health and value realization but owns the commercial relationship end-to-end (from renewal strategy through upsell execution and multiyear expansion). Responsibilities The primary responsibilities of this role include: Own renewal and expansion outcomes for a defined portfolio of mid-market customers, achieving quarterly and annual GRR/NRR targets. Identify whitespace opportunities and lead commercial conversations around product expansions such as IIQ, Develop, or multiyear upgrades. Collaborate with Customer Success to align on customer health, usage trends, and risk mitigation plans. Execute renewal playbooks and manage all aspects of pricing, packaging, and negotiation in partnership with Legal and Finance. Maintain accurate pipeline hygiene, renewal forecasts, and opportunity management in Salesforce. Lead value-focused discussions with decision makers and champions to reinforce ROI and justify expansion. Provide customer insights and competitive feedback to help evolve go-to-market strategy and product positioning. Requirements To be successful in this role the incumbent will demonstrate the following: 5 years of experience in SaaS Account Management or Renewal Sales roles with a proven record of exceeding retention and upsell targets. Strong commercial and negotiation skills; comfortable navigating procurement and multistakeholder buying cycles. Experience driving revenue growth within mid-market segments; HR Tech or Talent Solutions background a plus. Consultative, data-driven approach with ability to articulate value and business outcomes to senior HR and operations leaders. Highly organized and accountable with strong forecasting discipline and cross-functional collaboration skills. Base salary: $75,000 - $80,000 Variable compensation: $68,000 - $72,000 OTE range: $143,000 - $152,000

Billtrust is seeking an experienced Customer Account Executive (Corporate) to manage and expand relationships with our established mid-market and corporate customers. In this role, you'll drive revenue growth by identifying upsell and cross-sell opportunities across our industry-leading SaaS order-to-cash solutions. Your ability to build trust with key stakeholders, navigate mid-complexity sales cycles, and deliver tailored value will be critical to success. You'll work with corporate-level organizations that have growing AR and payments needs, multi-location operations, and evolving finance and IT environments. These companies rely on integrated AR and payments platforms that support efficiency, scalability, and compliance. Your role is to strengthen and grow our partnerships by uncovering new opportunities aligned with customer goals. What You'll Do: Manage and grow relationships within an assigned portfolio of corporate accounts, driving expansion and increased product adoption across departments and locations. Lead strategic conversations with senior stakeholders in Finance, IT, and Procurement to align Billtrust solutions with initiatives like process automation, cost savings, and improved cash flow. Deliver impactful product presentations and demos that reflect the customer's industry, pain points, and growth plans. Partner closely with Customer Success, Implementation, Product, and Marketing to ensure value realization and exceptional service. Develop and execute account plans that align Billtrust capabilities to customer goals and evolving business needs. Understand the customer's operational environment, including their ERP systems, workflows, and reporting requirements. Share customer insights with internal teams to help inform product strategy and service delivery enhancements. Support contract renewals and lead commercial discussions, including procurement coordination and negotiation of deal terms. What You'll Bring to the Team: 3-5+ years of success managing corporate or mid-market B2B customer relationships, preferably in SaaS, FinTech, or a related industry. Proven ability to exceed targets by identifying and closing upsell opportunities and driving product expansion. Experience selling SaaS platforms into corporate environments with deal sizes typically in the $50K-$250K ARR range. Familiarity with AR, payments, or financial software and workflows is preferred. Strong communication and presentation skills, with the ability to influence senior functional leaders. Experience developing account strategies and leading cross-functional coordination to drive long-term growth. Familiarity with ERPs like NetSuite, Microsoft Dynamics, or other mid-market platforms is a plus. Proficiency with sales methodologies (e.g., MEDDIC, Challenger, or similar) and CRM tools such as Salesforce. Ability to thrive in a fast-paced, team-oriented, and performance-driven culture. Willingness to travel up to 20% for customer meetings and presentations. The expected base salary range for this position is $90,000 - $110,000 annually. Compensation may vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for! What You'll Get: Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide! A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day. Flexible Working Hours: We support your lifestyle- the results are what count. Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge. Sabbatical: A paid leave to reward longevity and commitment to Billtrust. Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace. Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow. Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved. Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance. Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done. Who We Are: Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $124,000.00 - $171,000.00 Location: Santa Clara,CA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key Responsibilities Responsible for business success from the technology point of view by management of install Base and new products Application Performance to drive Customer Satisfaction & Identify Business Risks. Responsible for managing the definition and implementation of processes and applications, to meet the customer's current and future requirements for productivity and leading edge technology, using Applied Materials products. Manages agreed process roadmaps at customer sites and presents technology and product roadmaps both internally and externally. Keeps in depth knowledge of process development roadmaps and strategies up-to-date. Works closely with the account and factory based process and technology groups, the product sales engineers and Accounts Management, Defines/approves process support plans for installation and warranty periods depending on product and process maturity. Determines and implements continuous improvement plan (CIP) for assigned installed base. Own install base application performance by ensuring optimization of tool utilization and driving local capability and knowledge. Manage and take ownership of new system evaluations Supports local support service resources during installation and warranty as required to achieve CPS (Customer Process Specification) and/or "best known" process performance. Trains local support service resources to obtain and maintain required process knowledge to support installed base Responsible for installation and (product) qualification of "new" processes and technologies. Executes process ß-sites. Keeps detailed knowledge of installed process performance in assigned technological area up-to-date. Functional Knowledge * Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Business Expertise * Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership * Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Problem Solving * Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact * Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills * Explains difficult or sensitive information; works to build consensus Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Description About the RoleThe Account Executive, Customer Base role at NinjaOne is responsible for achieving sales and profitability objectives and focuses on small and mid-market accounts in NinjaOne's current customer base. NinjaOne AEs spend 100% of their time engaging with interested prospects, managing sales cycles to help potential customers evaluate our product, and closing revenue. No prospecting, as we leave that to our world-class Account Management and marketing teams. This is a strategic role which will contribute significantly to the success of NinjaOne. You will be responsible for closing cross sell and up sell business with 100% of your focus on closing qualified leads. Core responsibilities include territory planning, relationship development, running sales cycles, pricing, presentation delivery, negotiations, and closing. Location- Hybrid remote in Austin, Texas or Tampa, FL What You'll be Doing Qualify prospective accounts to build and maintain an up-to-date pipeline of prospects to achieve annual sales goals Become a trusted guide on NinjaOne's products and conduct discovery calls, presentations, and demos with prospects Negotiate opportunity terms, discounts, and implementation with leadership approval for below-threshold discounts Demo the product to prospects Manage sales cycles to help potential customers evaluate Ninja's product and closing revenue Forecast opportunities in Salesforce to hit or exceed a monthly quota in a defined territory About You Associate's or Bachelor's degree preferred, or equivalent experience 2+ years' experience selling SaaS software to B2B prospects Experience selling IT Operations software or similar solutions preferred Career history of consistent success in meeting and exceeding sales quotas Polished communication skills that are matched only by your active listening skills Engaging and technical you can deliver a demo that is meaningful to business users and technical audiences Excellent professional presence and business acumen Exceptional ability to build credibility with clients and close new business Experience with salesforce or similar CRM About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote.We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.We help you prepare for your financial future with our 401(k) plan.We prioritize your work-life balance with our unlimited PTO.We reward your work with opportunity for growth and advancement. Additional InformationThis position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-SC1#Li-Hybrid#BI-Hybrid

AssemblyAI builds the best-in-class Speech AI models powering the next generation of voice applications. Our models serve 600M+ inference calls monthly, process 1M+ hours of audio daily, and power 2 billion+ end-user experiences-from voice agents and meeting assistants to contact centers and medical scribes. Companies like Zoom, Granola, Fireflies, Cluely, and Calabrio rely on AssemblyAI to ship production-ready voice AI. We're at an inflection point in Speech AI. We released Universal-Streaming in mid-2025, and it has quickly earned its place as the model offering the best accuracy-latency-cost tradeoff on the market. The adoption has been significant: we now process ~1.5M streaming hours per week, with 25x usage growth in the last six months alone. Our research team drives these advances and ships with relentless velocity. Since releasing Universal-Streaming, we've already launched keyterms prompting feature and multilingual support-with more significant improvements on the roadmap. We've raised $115M+ from Accel, Insight Partners, Y Combinator's AI Fund, Patrick and John Collison, Nat Friedman, and Daniel Gross. We're a remote team building one of the next great AI companies-and we're looking for researchers who will shape its future. About the Role: We're looking for a Senior Technical Account Manager to join our Success team and ensure customers have an outstanding experience throughout their journey with AssemblyAI. You will onboard new customers, help them realize their product vision, and explore leading-edge use cases within voice AI. This requires that you work directly with customers to integrate our voice AI models directly into current and future product features. You will use your technical expertise to plan and execute on our customers' overall needs within voice AI, helping them choose the right plans, models, and use cases. As part of our Go to Market Team (GTM) team, you'll collaborate with Sales, Support, Engineering, Research, and Product to ensure customers get the most out of our products. You're goal is to use customer feedback to drive our product roadmap. Your creativity and problem-solving skills will be key in finding unique solutions for each customer's needs. Additionally, you will play a pivotal role in ensuring customers are on the right plan and commercial agreement for their use cases with AssemblyAI. What You'll Do: Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI. Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps. Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support. Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities. Drive growth in customer usage of the API across varying product offerings and end customer use cases. Build strong connections with our customers to ensure their long-term success with our platform. Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap. What You'll Need: Have 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant. Preferred experience working with SQL, Python, React, and web development frameworks. Familiarity with AI/ML tools is a strong plus. Passion for AI technology and a strong desire to apply it to real-world customer challenges. Ability to proactively identify opportunities for voice AI integration and create detailed execution plans. Are willing to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem-solving. Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership. Pay Transparency AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity across our team. Our salary ranges are set to be competitive for our size, stage, and industry, and reflect just one component of the full compensation, benefits, and rewards we offer. Salary determinations consider a variety of factors, including relevant experience, technical depth, skills demonstrated during the interview process, and maintaining internal equity with peers on the team. The range shared below represents a general expectation for the posted position. However, we are open to considering candidates who may fall above or below the outlined experience level-in those cases, we will communicate any adjustments to the expected salary range. The range provided applies to candidates located in the United States. For candidates outside of the U.S., compensation ranges may differ; any adjustments will be communicated throughout the interview process. Salary range: $150k - $220k OTE The expected base compensation for this role is listed above. Our total compensation package includes competitive equity grants, 100% employer-paid benefits, and the flexibility of being fully remote. 401k match up to 4% for US-based full time team members. Working at AssemblyAI We are a small but mighty group of startup veterans and experienced AI researchers with over 20 years of expertise in Machine Learning, Speech Recognition, and NLP. As a fully remote team, we're looking for people to join our team who are ambitious, curious, and lead with integrity. We're still in the early days of AI and of AssemblyAI's journey, and are looking for teammates who won't just fit in, but will help us define and build our company culture. We're committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. No matter your race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply! Using AI to Interview: If you're selected for an interview, please review this resource to better understand how AssemblyAI approaches the use of AI in our interview process. GDPR privacy notice: Candidates from the EU should review this job applicant privacy notice before applying. Keep Exploring AssemblyAI: Check us out on YouTube! Learn more about our Speech AI models Speech-to-Text | Streaming Speech-to-Text | Speech Understanding Try our Playground

Matik is a platform that automates the creation of data-driven content, making it easy for anyone to tailor data and content to their specific audience. With Matik, teams can pull personalized metrics, text, charts, tables, and images directly into presentations and PDFs-just tell Matik who the content is for, and Matik will query the data and create the content. Founded in 2019 by Nikola Mijic and Zak Stein and headquartered in San Francisco, Matik is backed by Andreessen Horowitz, Menlo Ventures, Box Group, and Oceans Ventures. Matik Mission: Transforming the way people work by automating the generation of repetitive data-driven documents Matik Values: Our core values guide the way we interact with each other and are the foundation for how we execute on our mission and vision. Customer First - we don't want to just build products that we like, but rather our customers find extremely valuable. This doesn't mean we compromise our other values or build whatever a customer wants. Lastly, the security of our customer's data is very important to us and we want to ensure our decision making keeps this in mind. Trust and Transparency - at the core of every relationship is Trust. It is imperative that we gain and maintain the trust of our colleagues, customers, and investors by being honest, transparent, and ethical. Quality - everything we do should personify quality. Whether it is building out new features or putting together a marketing campaign, we should all strive to hit a certain standard of quality that customers are expecting. Compassion - we all come from different backgrounds and perspectives. As such, we should all actively strive to understand these perspectives without bias or judgment. The Role: We are looking for a Senior Technical Account Manager who will work closely with our prospects and customers. In this role your primary focus will be to successfully onboard new customers and drive adoption across our existing customer base. Responsibilities: Own a set of accounts, providing implementation and building value for our customers Work closely with our Product and Engineering teams to provide customer feedback on enhancements to prioritize Drive product adoption across our account base by conducting monthly check-ins and quarterly business reviews with key stakeholders at your accounts Collaborate with Relationship Managers to build expansion opportunities and prove value for renewals Monitor usage data of how customers are using Matik and provide recommendations on best practices to drive new use cases Qualifications: 4+ years of analytical experience 4+ years in a customer-facing role Strong written and verbal communication skills Collaborative and results-driven Proven experience forging positive relationships with Sales teams Collaborative experience within SaaS customer success or professional services Experience with Salesforce.com platform, Mode, Looker, Tableau OR intermediate to advanced SQL skills Estimated salary range, depending on experience: $120,000 - $155,000 + equity + benefits What Matik Offers: The opportunity to evolve and grow a proven solution to a real problem A fully remote working environment with flexible working hours Great environment for collaboration and growth Amazing benefits - 100% paid coverage (medical, dental, and vision) for employees Stipends for home internet and wellness Reimbursements for home office equipment and learning & development Brand new Mac laptop Unlimited PTO, plus every other Friday off during the Summer Company-paid lunches every Friday :) Equal Opportunity Statement Matik is committed to diversity in its workforce and is proud to be an equal opportunity employer. Matik considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Matik is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to ****************.

SpecterOps is searching for a Technical Account Manager to support the BloodHound Enterprise team. BloodHound Enterprise is technology that continuously and comprehensively maps Identity Attack Paths, the attacker's easiest, most reliable, and most attractive target. Our Technical Account Managers guide our customers to recognize the maximum possible value from their use of BloodHound Enterprise. A successful candidate will exhibit excellent soft skills and be a well-organized individual with strong technical skills. The candidate will be expected to demonstrate experience with BloodHound Community Edition or BloodHound Enterprise. Salary Range: base salary annually, commensurate with experience. $130,000 - $160,000 Location: This position is remote, based in the U.S., with optional travel quarterly for in-person company events and other ad hoc meetings. A Candidate that enjoys working hours in the Central US to West US time zones is ideal for this opening. Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas. Responsibilities Customer Onboarding and Training: Consult with customers to understand use cases and desired outcomes. Onboard, train, and enable new BHE customers to ensure a smooth start. Customer Engagement and Communication: Maintain regular customer cadence calls to ensure ongoing engagement, proactively address concerns, and share best practices in Identity security. Drive effective communications with customers and internal teams. Integration Assistance: Help customers integrate BHE data with other systems, enhancing their overall experience and value recognition. Churn Risk Management: Identify churn risk and implement success plans to restore customer health, ensuring long-term customer retention. Account Health Monitoring: Keep account health and status updated for management and cross-team reference, providing clear visibility into customer satisfaction and issues. Collaboration with Product, Support and Engineering Teams: Act as the customer's voice internally, advocating for requested features and providing the detail and context necessary for product design. Develop solutions or prototypes that improve customer value recognition, leading towards developing new features. Track support tickets and engage engineering as needed to resolve bugs for your customers in collaboration with Support Engineers. Requirements Experience in Technical Account Management, Consulting, Penetration Testing, or other technical, customer-facing roles within the security industry. Customer Success Management experience is applicable, provided that the role(s) required technical capabilities. Experience with BloodHound Community Edition or BloodHound Enterprise Ability to maintain an account book of business Basic understanding of scripting languages such as PowerShell or Python Experience utilizing REST APIs to solve business problems Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies and techniques Ability to successfully complete a criminal background investigation Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas Travel: up to 15% within region Nice to haves Experience in penetration testing and/or administering Active Directory or Azure Demonstratable skill in describing and explaining Active Directory/Entra attack tradecraft Experience with JSON data formatting and containerization platforms Experience providing consultation services to companies in context of What We Offer Health/Dental/Vision/life insurance: 100% covered for both the employee and their family Flexible time off policy 13 paid holidays annually 401(k) with up to 4% company match Stock Options & bonuses Remote work: $1,500 new hire allowance to set up home office $500 annual home office allowance after first year $150 monthly cell phone and internet reimbursement $5,000 annual professional development allowance $5,250 towards continuing education or student loan repayment $1,200 annual budget for lifestyle, wellness, pet insurance and more A one-time $10,000 benefit towards family planning In person and virtual employee events throughout the year And of course, company swag! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. To request reasonable accommodations, please contact us at ********************* Unsolicited resumes are not accepted. #LI-REMOTE

Legit Security is a cybersecurity company offering a SaaS-based platform that protects organizations' software supply chains from attack. Our mission is to protect companies from this rapidly growing threat, so they can stay secure while releasing their software quickly. Our Solution Success team bridges technical depth with business impact, guiding customers from pre-sales design through successful adoption, expansion, and advocacy. About the Role As a Senior Technical Account Manager, you'll be a key technical leader within the Solution Success team, driving both pre-sales solution design and post-sales adoption. You'll partner with sales, Engineering, and product teams to ensure customers realize the full business and security value of Legit's Application Security Posture Management (ASPM) platform. This role is a blend of technical evangelism, architecture advisory, and customer success strategy, ideal for someone who loves shaping solutions, building trust, and driving outcomes from first demo to long-term renewal. Responsibilities Pre-Sales Engagement · Collaborate with Account Executives to design and present tailored solutions, addressing each customer's technical and business needs. · Deliver high-impact demos, workshops, and proofs-of-concept (POCs) that demonstrate how Legit integrates with customer environments (CI/CD, SCM, cloud, etc.). ·Translate complex requirements into architectural blueprints, aligning Legit capabilities with customer workflows and security objectives. · Serve as the technical voice in sales cycles, building confidence across security, DevOps, Dev Orgs, and executive stakeholders. Post-Sales Solution Success · Lead onboarding and technical enablement for new customers, ensuring rapid time to value. · Act as a trusted advisor and escalation point, guiding best practices in secure software supply chain management. · Partner with the customer to drive adoption, expansion, and retention, identifying opportunities for upsell and deeper integration. · Conduct Quarterly Business Reviews (QBRs) with technical and executive audiences, highlighting ROI, risk reduction, and next-phase initiatives. · Advocate for customer needs with Product and Engineering, shaping roadmap priorities based on real-world insights. · Contribute to solution playbooks, architecture diagrams, and best-practice guides used across the customer lifecycle. Requirements: · 7+ years of experience in Application Security, DevSecOps, or Software Architecture, with at least 3 years in a customer-facing technical role (e.g., Solutions Architect, TAM, or Sales Engineer). · Proven ability to architect and integrate SaaS security solutions across CI/CD, SCM, and cloud environments. · Strong familiarity with modern software development pipelines and tools (GitHub, GitLab, Jenkins, Azure DevOps, etc.). · Excellent communicator: able to present to both technical teams and executive stakeholders with clarity and confidence. · Experience leading pre-sales engagements and post-sales implementation/adoption. · Demonstrated success in building and scaling customer relationships: from onboarding through renewal and expansion. ·A self-starter mindset: thrives in fast-paced, high-growth environments, balancing strategic thinking with hands-on execution. Bonus Points · Background in Application Security Posture Management (ASPM) or DevSecOps tools. · Experience with solution design for enterprise SaaS in regulated industries. #LI-JM1 #LI-Hybrid Thank you for considering this opportunity. Funded.club Senior Recruiters partner exclusively with Startups and are in direct communication with hiring managers and founding team members. Your application will be fully reviewed by a dedicated recruiter who will respond based on the matching of your experience and qualifications.

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server - in the cloud or on premises - with confidence and control. Redwood's global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT As one of our Technical Account Managers (TAMs), you will be responsible for building and maintaining post-sales relationships with Redwood's largest and most complex customers. You will be a trusted advisor to ensure successful implementations, that the assigned customers achieve targeted business benefits from their investment in Redwood, and that the customers serve as a positive reference and continue their implementation of Redwood's software. Your technical abilities will be critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise. TAMs are the customer's primary liaison with Redwood and are accountable for identifying and directly addressing business and technical issues. They must marshal resources across the Redwood organization, coordinating interaction with the various Redwood departments through timely and effective management of the case resolution process, and will be the primary point of contact for escalations. The TAM will develop and maintain a working knowledge of the technical architecture and business requirements of the assigned customers. By maintaining a long-term relationship with their customers, a TAM gains an understanding of each customer's overall business, goals, and technical requirements, and can use this knowledge to identify opportunities for growth and expansion within the account. The TAM will become a trusted resource to address customer requirements. This position requires a strong technical background, excellent client and project management skills, proven ability to understand various technical workflows when needed. Successful candidates must be action-oriented and able to communicate clearly and effectively to both technical and business audiences at multiple levels. Builds and grows relationships with both technical staff and senior management in the Office of the CFO from the customer team. Partners closely with product management to ensure customer requirements are logged and appropriately prioritized and that future product direction aligns with the customer road map. Conducts Customer Health Checks to ensure customers are aligned to Redwood standards and best practices. Contributes to the knowledge base on lessons learned and unique issues experienced for any of their accounts. Facilitates Use Case Workshops to map Redwood solutions to critical finance and accounting processes. Identifies opportunities for additional value creation within accounts, contributing to growth and expansion. Ensures that all cases opened for their accounts are being actively worked on and progressing toward an expeditious resolution. Coordinates internal and external resources to drive escalations as needed. Identify potential areas of risk and actively build get-well plans to reduce contraction and churn within assigned accounts. Travel may be needed up to 10 percent of the time. Customer Relationship Management Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning, and execution. Maximizes the value of the customer's investment in Redwood's products and services. Acts as a single point of contact for all support requirements as they pertain to the assigned customers' environment. Ensures effective ownership, communication, coordination, and facilitation of support service activities between the customer and support teams, product management, and account teams. Increase customer retention by conducting regular check-in calls for tactical items, Use Case Workshops, and Business Reviews. Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs as it relates to finance and accounting use cases. Direct the delivery of customer technical services to achieve high customer satisfaction and trust. Track accounts to identify churn risk and work proactively to eliminate that risk. Project Management Coordinate cross-functional Redwood project teams, which could consist of professional services consultants, finance automation SMEs, product management, engineers, and support staff Develop and manage a strategic development plan for your customers, including the identification of opportunities for growth. Escalate issues as necessary for confirmation action plan, resolution or other options as needed. Manage resources to achieve the most effective method of problem resolution by directing internal technical services engineers. Customer Advocacy Function as the voice of the customer and as the customer advocate, provide internal feedback on how we can better serve our business and enterprise customers. Work closely with product management and engineering on the identification and tracking of new feature requests, product enhancement requests, and bugs. General Establish and maintain working relationships with internal teams, including sales, account management, professional services, product management, and support. Maintain current functional and technical knowledge of the entire Redwood product line. Manage and drive competing requests across simultaneous client engagements. Provide clear and constructive product feedback to product management based on customer requirements. Help to document best practices in developing and deploying Redwood solutions. Participate in internal projects that help scale the group, document and implement best practices, and improving our methodology and quality of implementations. YOUR EXPERIENCE Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with technical architects to senior executives. Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments, and projects. Strong analytical skills regarding technical and project management issues Minimum 3-5 years experience in a customer-facing environment such as sales, technical consulting or enterprise customer support. Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution. Exemplary customer service attitude with business development and customer relationship management experience. Ability to facilitate and harness cross-team collaboration working with teams in person and virtually. Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent experience. Experience with Java Script, SAP ABAP, SQL Developer, or similar are preferred. IT business process skills and certifications (PMP, ITIL, Six Sigma, etc.) are preferred. Understanding of accounting process workflows. Soft Skills Strong personal drive for ensuring customer success with a proactive focus. Strong background in a dynamic, problem solving, customer service environment. Flexibility, integrity and creative problem-solving skills. Outstanding verbal and written communication skills. Ability to work in a fast-paced environment with multiple projects under tight deadlines with a can-do attitude. Ability to articulate technical issues in a meaningful way to both team and executive-level management. Must be capable of dealing confidently and professionally at the executive level with Customers. Must be a team player and build good working relationships across all functions. Wears the ‘Customer Advocate' hat at all times. Leads by example and demonstrates Redwood's Core Values every day. If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! THE LEGAL BIT Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it. Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at ***********************

About Oasis Oasis Security is building the future of non-human identity (NHI) management. In today's cloud-native world, the fastest-growing security gap isn't people, it's machines. We help enterprises regain control over service accounts, secrets, workloads, automation bots, and more. With the rise of AI and autonomous systems, the number of NHIs is exploding. Every model, agent, pipeline, and tool creates new identities that need to be secured, governed, and understood. This shift makes identity not just a people problem, but a machine-scale challenge. Backed by top-tier investors and trusted by leading enterprises, we're scaling fast, and our story needs to be told with power and precision. About the Role We're looking for a Senior Technical Account Manager to be the trusted technical voice for our customers. This isn't just about support - it's about partnership. You'll be the bridge between Oasis and our customers' technical teams, helping them implement, adopt, and get long-term value from our platform. You'll collaborate closely with Engineering, Product, and Sales to guide onboarding, resolve technical challenges, and provide strategic direction tailored to each customer's identity and security needs. You'll work with some of the world's most forward-thinking security teams - helping them protect their machine identities and scale securely. This is a high-impact, customer-facing role where you'll drive product adoption, ensure long-term success, and play a key role in making Oasis the go-to platform for NHI security. What You'll Do Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience. Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement. Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling. Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products. Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value. Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests. Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives. What We're Looking For 5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer). “Ninja mindset” - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution. Extensive experience providing Cyber/Identity solutions to big enterprise customers. Experience interfacing with technical end customers, for example: IT practitioners, Developers, DevOps, Identity & Security Teams. Experience with increasing customer satisfaction, adoption rates, and retention. Experience building and operating in an early stage company - highly preferred. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details. Self-motivated, detail-oriented with strong communication and interpersonal skills. Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion. Excellent collaborator, with the ability to engage across multiple teams to drive an outcome. Great ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level. Why Join Oasis Security: Opportunity to work for a leading innovator in cybersecurity funded by top tier venture capital firms (Sequoia, Accel, Cyberstarts) Competitive compensation package and comprehensive benefits. Dynamic and international work environment with a focus on continuous learning and professional development. Opportunity for career growth and advancement within a rapidly growing organization at the forefront of cybersecurity innovation. If you are passionate about cybersecurity and want to make a difference in helping organizations protect their digital assets, we encourage you to apply for the Senior Technical Account Manager position at Oasis Security. Join us in our mission to empower businesses to thrive in a secure digital world. Apply now! At Oasis Security we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at **************** and explore our company at ******************* Oasis Security is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Oasis Security does not accept unsolicited headhunter and agency resumes. Oasis Security will not pay any third-party agency or company that does not have a signed agreement with Oasis Security. Oasis welcomes all.

Join us in stopping bad bots, for good! Kasada protects millions of online users everyday. Founded to stop automated bot attacks, we believe the internet should be a safe place for everyone. Bad bots are highly destructive. They take over accounts, steal content, overload systems and infrastructure and cause billions of dollars in damages every year. Seeking to restore trust in the internet, Kasada stops bots at the very first request including those that have never been seen before. We've grown from a few friends working out of a shipping container under the Sydney Harbour Bridge to now operating globally, we're spread across the world protecting some of the most well-known brands on the face of the earth. We're an innately curious team that's not afraid to bring bold ideas to create better ways of solving problems. We're looking for people who are passionate about solving some of the most difficult and pressing cybersecurity issues, while having fun doing it! The Role Kasada is redefining how modern enterprises defend against automation abuse. We protect some of the world's most sophisticated Fortune 500 organizations, and we're looking for a highly technical, customer-obsessed Senior Technical Account Manager to join our mission. This role is built for someone who thrives at the intersection of deep technical problem-solving, proactive customer leadership, and strategic influence. You will work directly with our largest and most complex enterprise customers-owning their success, guiding long-term strategy, and resolving high-impact technical challenges across distributed architectures, web infrastructure, mobile environments, and security ecosystems. You will collaborate closely with Engineering, Product, R&D, and SecOps to deliver best-in-class experiences, while shaping the future of Kasada's platform through customer advocacy and technical insight.What You Will Do Serve as the strategic technical advisor for assigned enterprise customers. Lead onboarding and complex implementation projects across web, mobile, CDN, and cloud environments. Diagnose and resolve advanced issues across HTTP, DNS, proxies, CDNs, JavaScript integrations, and distributed systems. Own escalations, incident coordination, RCA delivery, and ongoing system health checks. Conduct QBRs: present metrics, insights, architecture recommendations, and long-term roadmap alignment. Monitor customer environments for performance, anomalies, and optimization opportunities. Collaborate cross-functionally with Engineering, Product, Support, and Customer Success. Create and maintain detailed technical documentation and environment mappings. Proactively influence product evolution with customer-driven feedback and real-world technical insight. What You Bring; Technical Acumen Strong proficiency with HTTP, DNS, CDNs (CloudFront/Akamai/Section.io), proxies, and web architecture. Experience writing/debugging JavaScript or TypeScript. Familiarity with cloud providers (AWS preferred) and mac OS/Unix terminal workflows. Understanding of security architecture fundamentals and mobile SDK integrations. Ability to diagnose distributed system behaviors and performance anomalies. Exposure to data analytics tools such as Splunk or Tableau. Customer & Communication Excellence Proven track record managing large, complex, or strategic customer relationships. Ability to translate deep technical concepts into clear, customer-friendly language. Strong presentation, communication, and stakeholder-management skills. Demonstrated empathy, advocacy, and a customer-centric mindset. Experience leading technical discussions, workshops, or QBRs. Strategic & Enterprise Experience 3+ years in a customer-facing technical role within SaaS, cybersecurity, or related fields. Ability to balance tactical execution with long-term strategic thinking. Experience influencing product direction through customer insights. Success driving retention, satisfaction, and measurable customer outcomes. Collaboration & Adaptability Effective partner to Engineering, Product, SecOps, and Leadership teams. Thrives in fast-moving, high-growth environments. Strong analytical thinking, curiosity, and willingness to challenge assumptions. Adaptable, resilient, and motivated by solving ambiguous and complex problems. Willingness to periodically travel for customer meetings and company events. Qualifications Bachelor's degree in a technical field or equivalent experience. Foundational understanding of computer science principles. Proficiency in at least one programming language (JavaScript/TypeScript ideal). Strong problem-solving, structured thinking, and documentation habits. The Benefits of being a Kasadian We want to ensure Kasada remains a great place to work and a place to do great work. It's important to us to build an inclusive environment where you can realize your full potential. We are a highly collaborative team regardless of location, placing a strong emphasis on our core values; and we have designed our benefits package so you can thrive, both inside and outside of work: - A stake in Kasada's global success with equity/stock options - Flexible working hours and arrangements - Create a schedule that suits you - Support for growing families - Generous parental leave allowances and resources to help in the lead up, during and after parental leave. - Resources for well-being to support your growth including our EAP - confidential counselling for you and your loved ones - Birthday leave - Wellness leave - An action packed calendar of fun in-person and virtual events Sound interesting? What's next? Hit the apply button and one of our team will set up an exploratory, confidential discussion. We have designed our hiring process to be streamlined and thorough so everyone can make the right call on whether it is the right move for you. We are an inclusive team and this extends to all candidates that interview with us. Interviews are conducted virtually however if you want to come onsite - just ask! When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process, we want to ensure you are set up for success in every conversation. Still with us? Just a little bit more… Research shows that women and other marginalized individuals tend to only apply when they check every box. We're always keen to broaden our perspective, so if you think you have what it takes, but don't necessarily meet every single point above, please still get in touch, we'd love to have a chat and see if you could be a great addition to the team! Please note: Kasada is an e-verify employer (US based applicants only)

Making Science is an international digital acceleration company with over 1,200 experts across 15 markets, including Spain, Portugal, Mexico, Colombia, France, Italy, the UK, Ireland, Sweden, Denmark, Norway, Finland, Germany, Georgia, and the USA. As a proud consulting partner of Local Planet - the world's premier network of independent media agencies - we deliver a suite of digital, technology, and performance marketing services to a global clientele. Our expertise spans digital marketing and MarTech, software and cloud solutions, artificial intelligence, and SaaS, all underscored by a relentless pursuit of innovation. Making Science was ranked 15th in the FT1000: Europe's Fastest-Growing Companies 2023. Committed to making a positive impact, Making Science actively engages in various ESG initiatives. We've joined forces with the Climate Pledge, the United Nations Global Compact, and Pledge1%, dedicating resources and efforts to support non-profit organizations. Through these endeavors, we are committed to driving meaningful change for a brighter, more sustainable future. As part of its commitment to innovation, Making Science offers its clients end-to-end capabilities required for consulting, development, integration, and maintenance of advanced IT solutions. Our global network of delivery hubs not only fosters job growth but also serves as an incubator for cultivating top-tier tech talent, fueling projects that accelerate transformation and modernisation. Our team is composed of digital native professionals, who have a wide knowledge in the different stages and disciplines of the digital transformation: Digital Strategy, Cloud Infrastructure, Software Development, Data Engineering/Science, Creativity and UX/UI Design and Digital Marketing. Making Science is People centric, and we actively bet on our employees! We believe that they are the key to any successful business, and therefore, our greatest asset. We strive to provide daily learning opportunities for those who work with us and their colleagues. It is also really important that they enjoy what they do, and have positive experiences. We want our employees to feel proud of their accomplishments, and that they belong to a company that is in constant growth, because each person's contribution is essential to achieve our success. Do you want to be part of this great family? Some details about your department As a TAM you will be the primary technical point of contact between Making Science and its customers. The Senior TAM is a strategic partner who helps customers achieve their business goals through the effective use of the company's and partner's technology and services. They combine technical expertise with strong customer relationship skills to ensure customer satisfaction and success. The responsibilities include: What we'd like you to do Assisting customers with the implementation and adoption of Making Science/Partner products or services. Providing technical guidance and support during the customer onboarding process. Resolving customer technical issues and providing troubleshooting assistance. Identifying and escalating product bugs or defects. Ensuring customer satisfaction with the product or service. Driving customer adoption and usage of the company's & partner's products or services. Identifying opportunities to the Making Science commercial teams for upselling or cross-selling. Monitoring customer health and satisfaction metrics. Assisting customers to understand new opportunities with Making Science & partner products & services. Gathering customer feedback and providing input to delivery and product development teams. Helping to identify new product features or enhancements. Building and maintaining strong relationships with customers at all levels. Acting as a trusted advisor and advocate for the customer within the company. What we'd like you to bring Strong understanding of software development, IT infrastructure, and cloud computing, emphasis in GCP. Experience with specific technologies or platforms relevant to the Making Science service offer. Ability to troubleshoot complex technical issues and provide solutions, seeing the "forest in the trees". Proven track record of building and maintaining strong relationships with customers at various levels, including technical and executive teams. Excellent communication and interpersonal skills, both written and verbal. Ability to effectively manage customer expectations and resolve conflicts. Ability to understand and align customer needs with the Making Science and Partner product roadmaps. Experience in developing and executing customer success strategies. Strong analytical and problem-solving skills. Ability to manage multiple projects simultaneously and prioritize tasks effectively. Experience in project planning, execution, and monitoring. ️Perks of joining us We offer a competitive salary according to your worth and experience. We care about a healthy work-life balance. You can count on having flexible working hours and the possibility to work from home. Health, vision, and dental insurance included. 401k plan with company contribution. The opportunity to meet our international team with our Ambassadors Program. 15 paid days off per year of holidays (plus bank holidays). You will never stop learning with us: subsidized training, free language classes, learning capsules, an e-learning platform, and many more. Work comfortably and follow your own style, because we don't have a dress code. Feedback is part of our day to day lives. We recognize a job well done through a continuous feedback model. The opportunity to work in a fast-growing company with peers who will challenge you to grow each day.

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. If you're interested in joining GFiber's Sales & Support Team but don't see an opportunity that you'd like to apply to, please send us your information and we'll keep you in mind when future roles become available! GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF). It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Repair Technician You do not have to have previous instrument repair experience to be considered. This is an entry level job - we will train you! * In this position, you will perform surgical instrument inspection, repair, and refurbishment in a field-based setting. Technicians work out of mobile repair trucks at Customer sites and regional labs in more condensed markets. * Technicians deliver superior Customer Experience by providing timely and quality repairs to meet compliance standards. * If offered this position, STERIS will run a 7-year driving record check, as part of our onboarding process. * Must have the ability to travel up to 20% (overnight travel) What You Will Do As A Repair Technician: * Performs basic to intermediate level repairs of surgical instruments and maintenance including ultra sonic function, metallurgy, buff and polish, bending, shaping, sharpening, hinge points, serrations, and brazing. * Demonstrates quality performance in intermediate skilled work including advance Dremel operation, Re-cup and Re-jaw, laparoscopic inspection. * Provides invoicing and documentation based on business need. * While primarily working inside a mobile repair truck, frequent trips inside the hospital are required. * Provide support various locations within assigned territory depending on the service agreements, Customer needs, and staffing levels. * Abides by all Company safety, health policies, and procedures. Uses personal protective equipment, as required. Completes Safety observations per site requirements. * Adheres and complies with all protocols (DOT, company and Customer) for the safe operation of the mobile lab including policies and procedures relative to the position. The Experience, Skills and Abilities Needed * High school diploma or GED * 2+ years of work experience, including at least 1 year of relevant experience, or 1 year of experience at STERIS. All experience must be verifiable. * Must be able to lift to 25 pounds at times and push instrument carts ranging from 10-150 pounds at times. * Must be able to meet flexible schedules with early/late hours and sometimes outside normal business hours including nights and weekends, based on Customer and business needs. * Must be a minimum of 21 years old with ability to achieve and maintain FMCSA and driver's license requirements. * Must be able to pass a DOT medical/ physical exam and comply with all DOT regulations. * Ability to drive DOT regulated vehicle and conduct basic box truck safety checks. * Must have a valid driver's license with an acceptable driving record (CDL not required) and maintain required vaccines. * Related certifications in technical or mechanical area, competitive equipment training or related military experience may be considered towards experience requirement." What is relevant work experience? Relevant experience may include hands-on repair, assembly, or product testing and use of small hand tools is a plus. Small engine repair, cell phone and electronics repair, testing, or re-builds, carpentry, circuit board assembly and repair, sterile processing, industrial sewing, and jewelry repair. Maintenance, construction, and automotive repair can also be relevant to this role. What STERIS Offers You: We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: * Hourly Pay * Cell Phone Allowance * Overtime Available * 19 Paid Vacation Days + 9 Corporate Holidays Per Year * Excellent Healthcare, Dental, and Vision Benefits * Healthcare and Dependent Flexible Spending Accounts * Long/Short Term Disability Coverage * 401(k) with a Company Match * Parental Leave * Tuition Reimbursement Program * Additional Add-On Benefits/Discounts Pay range for this opportunity is 17.06 - 22.08. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following state(s): Arkansas.

Ars Technica is seeking a creative, experienced journalist with deep expertise in at least one area of technology who is also comfortable navigating a broad range of tech topics. We're looking for someone who can deliver rigorous, in-depth coverage while also pitching in on the day-to-day stories our readers rely on. The ideal candidate will have expertise in one or more of the following areas: software development, DIY tech (e.g., home automation, labbing, etc.), cybersecurity, and/or free and open-source software (F/OSS). This role is ideal for a lifelong learner who not only has experience as a journalist breaking original stories on existing topics but also can learn about new topics and report on them with both curiosity and critical thinking for an engaged and thoughtful audience of professional and hobbyist technologists. This role is 100% remote, and candidates can be based anywhere in the US. This is a Guild position. Responsibilities: * Write regularly on consumer technology news, in both areas of expertise and general knowledge * Works under the direction of the Senior Editor (or other manager as designated) * Collaborate on product coverage and event calendar as needed * Write occasionally on ad hoc topics, as assigned * Cultivate sources to develop original reporting within the tech industry * Take photographs and edit images as appropriate for reviews and news coverage * Work with editors and staff to generate story ideas * Write occasional feature-length articles on in-depth topics as pitched or assigned * Generate headlines in accordance with news practices * Integrate feedback from editors on writing content and quality * Participate actively in team collaboration and project management tools and processes * Travel as required * Help guide Ars' technology coverage * Additional journalistic duties as needed or as assigned by management Qualifications: * 5+ years of demonstrated writing and professional journalism expertise covering the technology industry * Attention to detail and exceptional organizational skills * Strong written and verbal communication skills * Willingness to work some early mornings, nights, weekends, and holidays, as projects may require * Strong interpersonal skills, a collaborative team player, and a dedicated individual contributor * Good time management and self-starting ability * Critical thinking ability * Capable of multitasking in a fast-paced environment * Timeliness and dependability for multiple projects and competing assignments * A driving personal curiosity about developing technologies, their applications, and ramifications The expected base salary range for this position is from $75,000-$85,000. Salary offers are based on a wide range of factors including but not limited to relevant skills, training, experience, and education. What happens next? If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile. Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.

Now Hiring: Work\-from\-Home Customer Service Reps - Flexible Schedules ! Are you ready to ditch the commute and get paid to help people - all from the comfort of home? We're hiring Remote Customer Service Representatives to support a variety of well\-known client accounts. If you're great on the phone, detail\-oriented, and ready to join a company that values flexibility, you're exactly who we're looking for. What You'll Do: Take inbound\/outbound calls with professionalism and empathy Help customers resolve basic questions and issues Input data into client systems with accuracy Follow up to ensure customer satisfaction Work towards metrics that can lead to fast\-track promotions Requirements You'll Need: High school diploma or equivalent Strong communication and computer skills Quiet, professional home workspace Windows 11 PC with 8 GB RAM (16 GB RAM preferred) (no Mac\/Chromebook) USB headset & wired internet (not needed to apply, but required to start) Benefits Why You'll Love This Role: "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"654473763","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Customer Service"},{"field Label":"Salary","uitype":1,"value":"24,000\-27,500"},{"field Label":"Work Experience","uitype":2,"value":"0\-1 year"},{"field Label":"City","uitype":1,"value":"San Angelo"},{"field Label":"State\/Province","uitype":1,"value":"Texas"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"76903"}],"header Name":"Customer Service 1.0","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00185003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":true,"job Id":"**********06284078","FontSize":"12","google IndexUrl":"https:\/\/alonjaenterprisesllc.zohorecruit.com\/recruit\/ViewJob.na?digest=UMHDb4jwB4bdQzOAs7s2R2YKYWCY7nRe1vwwhbUBH4g\-&embedsource=Google","location":"San Angelo","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"7rcah2fd2d6a1ed9b4db180b111d1d108ac67"}

Upstream Rehabilitation is looking for a Remote Patient Account Specialist to join our team! Must be able to work the following shifts: 9:30am - 6:00pm EST 10:00am - 6:30pm EST 11:00am - 7:30pm EST Build Your Career with Us! Upstream Rehabilitation is the country's largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization. The Role: We're looking for a passionate and energetic Patient Account Specialist who uses active listening skills to provide a safe and courteous experience for patients. In this role, you will assist patients with billing, insurance and other inquiries while demonstrating behaviors that reflect Upstream Rehabilitation's mission, vision and values. What You'll Do: Patient Support: Answer inbound patient calls in a high-volume call center environment, providing assistance billing questions. Escalate unresolved issues to the Accounts Receivable (AR) team. Process payments and set up payment plans. Communicate effectively to resolve billing concerns. Build rapport by being courteous and friendly. Maintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive light. Refer complex or difficult calls/situations to the team lead or manager. Other duties and projects as assigned. Who You Are: High School diploma or equivalent experience. Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism Exceptional communication skills, including oral, written and presentations abilities. Strong active Listening, attention to detail, and capacity to multitask effectively. Proven ability to identify and resolve problems in a timely manner. Self-motivated with the ability to stay on task and participate in routine check-ins. Must have a quiet, distraction-free workspace that meets HIPAA compliant standards. Proficiency in Microsoft Office Suite or similar software applications. Nice to Haves: High-volume call center experience and/or medical billing experience. Healthcare industry experience. Why You'll Love Working Here The chance to directly shape our organization's growth by hiring the talent that drives our mission. Opportunities to stretch your skills-whether you're building pipelines, designing sourcing strategies, or advising leadership. A collaborative team environment where your ideas are valued. Competitive compensation, comprehensive benefits, and ongoing professional development. Benefit Offerings: Annual paid Charity Day to give back to a cause meaningful to you 100% employer paid medical health insurance premium option available Dental and Vision insurance 401(k) with company match Generous PTO and paid holidays Supportive team and leadership invested in your success A Better Place to Build Your Career Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities. Our corporate teams are critical to Upstream's success-and to the culture that makes this a great place to work. You'll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact. Salary Range: $15/hour - $17/hour Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM #LI-Remote Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Company: Siemens Medical Solutions USA, Inc. Location: 40 Liberty Blvd., Malvern, PA 19355 Position Title: Customer Service Technician 4 Salary: $99,860 -$123,460/ year Hours: Monday - Friday, 9:00 am to 5pm Summary of Duties: Responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR. Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. Serve as a resource of knowledge transfer for their regional team, including attendance of RSC calls and other knowledge forums. Assist RSM in assessing service metrics & histories. Makes recommendations on how to improve performance of region. Recommend improvements & changes to processes, work procedures and technical bulletins. Assists others in complying with the Quality System. Remote work permitted. 20% domestic and international travel. Travel to Client sites throughout Metro Detroit, Michigan and Metro Toledo/Ohio area. Qualifications: The position requires a Bachelor's degree or foreign equivalent in Electrical Engineering, Electronics Engineering, or a related field and two (2) years of experience in the job offered or an acceptable alternate occupation. Will alternatively accept an Associate's degree or foreign equivalent in Electrical Engineering, Electronics Engineering, or a related field and Five (5) years of experience in the job offered or an acceptable alternate occupation. The position requires experience in the following: Experience providing service, preventative maintenance, and modifications on medical imaging equipment at customers sites with minimum al supervision; Utilizing tools and MR (Magnetic Resonance) service test equipment.; evo; mButler; Concur; NAM Customer Service website; MS Office applications, including X; Experience reviewing and assessing documents for installation, set-up, repair, troubleshooting, schematics, and block diagrams. Valid driver's license and good driving record. Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you're unable to complete the form, you can reach out to our HR People Connect Peop le Contact Center for support at *****************************************************. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.