Customer advisor vs accounts receivable specialist

The differences between customer advisors and accounts receivable specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer advisor and an accounts receivable specialist. Additionally, an accounts receivable specialist has an average salary of $39,873, which is higher than the $32,515 average annual salary of a customer advisor.

The top three skills for a customer advisor include excellent interpersonal, persuasion and multitasking. The most important skills for an accounts receivable specialist are customer service, patients, and data entry.

Customer advisor vs accounts receivable specialist overview

	Customer Advisor	Accounts Receivable Specialist
Yearly salary	$32,515	$39,873
Hourly rate	$15.63	$19.17
Growth rate	-4%	-8%
Number of jobs	217,369	61,988
Job satisfaction	-	4.5
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 45%
Average age	40	46
Years of experience	12	12

What does a customer advisor do?

A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.

What does an accounts receivable specialist do?

Accounts receivable specialists are members of the organization's finance or accounting department. They are responsible for managing the collection of payments for the company. They prepare official receipts and coordinate with account payable specialists from other companies with pending payables. They ensure that clients pay on time, and they also follow up on payments when necessary. They are responsible for checking whether the clients have already paid in full. Accounts receivable specialists are in charge of updating accounting records as well to ensure that client records are up to date.

Customer advisor vs accounts receivable specialist salary

Customer advisors and accounts receivable specialists have different pay scales, as shown below.

	Customer Advisor	Accounts Receivable Specialist
Average salary	$32,515	$39,873
Salary range	Between $20,000 And $50,000	Between $31,000 And $50,000
Highest paying City	Los Angeles, CA	Washington, DC
Highest paying state	California	Connecticut
Best paying company	Dell	InfosysPublicService
Best paying industry	Media	Technology

Differences between customer advisor and accounts receivable specialist education

There are a few differences between a customer advisor and an accounts receivable specialist in terms of educational background:

	Customer Advisor	Accounts Receivable Specialist
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Customer advisor vs accounts receivable specialist demographics

Here are the differences between customer advisors' and accounts receivable specialists' demographics:

	Customer Advisor	Accounts Receivable Specialist
Average age	40	46
Gender ratio	Male, 45.6% Female, 54.4%	Male, 18.2% Female, 81.8%
Race ratio	Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 21.4% Asian, 7.0% White, 53.1% American Indian and Alaska Native, 0.7%	Black or African American, 12.9% Unknown, 4.2% Hispanic or Latino, 19.0% Asian, 3.9% White, 59.6% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	8%

Differences between customer advisor and accounts receivable specialist duties and responsibilities

Customer advisor example responsibilities.

Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
Work at the POS completing transactions.
Clean windows and vacuum store and work area.
Use the POS of sale system including inputting transactions.
Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
Make sure identify and communicate gaps/concerns in the RMA process and suggest solutions.

Accounts receivable specialist example responsibilities.

Manage profitable accounts receivable ledgers for existing and new clientele maintaining accuracy of monies enter to appropriate relate account.
Perform accounts reconciliations, complex invoice research, statement reconciliations, complex invoice research, statement reconciliation and journal entries.
Follow company's standard operating procedures in cooperation with Medicare, Medicaid and private insurance providers to resolve billing issues.
Cash and credit allocation of customer payments in ROSS ERP system.
Prepare PowerPoint presentations, word documents, letters and spreadsheets while meeting deadlines.
Reconcile direct billing accounts and adjust product pricing utilizing JD Edwards EnterpriseONE ERP system.

Customer advisor vs accounts receivable specialist skills

Common customer advisor skills

Excellent Interpersonal, 57%
Persuasion, 17%
Multitasking, 14%
Customer Satisfaction, 2%
Customer Service, 1%
Work Ethic, 1%

Common accounts receivable specialist skills

Customer Service, 15%
Patients, 9%
Data Entry, 5%
Credit Card Payments, 4%
Reconciliations, 4%
Accounts Receivables, 3%

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Office and Administrative Industry
Customer Advisor
Customer Advisor vs Accounts Receivable Specialist

Updated January 8, 2025

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