Customer advisor vs customer care advocate

The differences between customer advisors and customer care advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer advisor and a customer care advocate. Additionally, a customer care advocate has an average salary of $33,219, which is higher than the $32,515 average annual salary of a customer advisor.

The top three skills for a customer advisor include excellent interpersonal, persuasion and multitasking. The most important skills for a customer care advocate are patients, scheduling appointments, and data entry.

Customer advisor vs customer care advocate overview

	Customer Advisor	Customer Care Advocate
Yearly salary	$32,515	$33,219
Hourly rate	$15.63	$15.97
Growth rate	-4%	-4%
Number of jobs	217,369	248,553
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer advisor do?

A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.

What does a customer care advocate do?

A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.

Customer advisor vs customer care advocate salary

Customer advisors and customer care advocates have different pay scales, as shown below.

	Customer Advisor	Customer Care Advocate
Average salary	$32,515	$33,219
Salary range	Between $20,000 And $50,000	Between $24,000 And $44,000
Highest paying City	Los Angeles, CA	Santa Barbara, CA
Highest paying state	California	Hawaii
Best paying company	Dell	University of California, Berkeley
Best paying industry	Media	Insurance

Differences between customer advisor and customer care advocate education

There are a few differences between a customer advisor and a customer care advocate in terms of educational background:

	Customer Advisor	Customer Care Advocate
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer advisor vs customer care advocate demographics

Here are the differences between customer advisors' and customer care advocates' demographics:

	Customer Advisor	Customer Care Advocate
Average age	40	40
Gender ratio	Male, 45.6% Female, 54.4%	Male, 36.2% Female, 63.8%
Race ratio	Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 21.4% Asian, 7.0% White, 53.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer advisor and customer care advocate duties and responsibilities

Customer advisor example responsibilities.

Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
Work at the POS completing transactions.
Clean windows and vacuum store and work area.
Use the POS of sale system including inputting transactions.
Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
Make sure identify and communicate gaps/concerns in the RMA process and suggest solutions.

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Customer advisor vs customer care advocate skills

Common customer advisor skills

Excellent Interpersonal, 57%
Persuasion, 17%
Multitasking, 14%
Customer Satisfaction, 2%
Customer Service, 1%
Work Ethic, 1%

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

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Office and Administrative Industry
Customer Advisor
Customer Advisor vs Customer Care Advocate

Updated January 8, 2025

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