Customer advisor vs customer care consultant

Differences between customer advisor and customer care consultant duties and responsibilities

Customer advisor example responsibilities.

• Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
• Work at the POS completing transactions.
• Clean windows and vacuum store and work area.
• Use the POS of sale system including inputting transactions.
• Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
• Make sure identify and communicate gaps/concerns in the RMA process and suggest solutions.
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Customer care consultant example responsibilities.

• Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
• Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
• Monitor ship windows and delivery dates to ensure timely deliveries.
• Conduct monthly sales meetings and create PowerPoint presentations for team members.
• Support a new call center division for the state fund program Medicaid supplemental plan.
• Follow all compliance and Medicare guidelines for admissions and community involvement.
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