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The differences between customer advisors and customer service-call center managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer advisor, becoming a customer service-call center manager takes usually requires 4-6 years. Additionally, a customer service-call center manager has an average salary of $33,476, which is higher than the $32,515 average annual salary of a customer advisor.
The top three skills for a customer advisor include excellent interpersonal, persuasion and multitasking. The most important skills for a customer service-call center manager are inbound calls, data entry, and customer care.
| Customer Advisor | Customer Service-Call Center Manager | |
| Yearly salary | $32,515 | $33,476 |
| Hourly rate | $15.63 | $16.09 |
| Growth rate | -4% | 6% |
| Number of jobs | 217,369 | 189,413 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | High School Diploma, 31% |
| Average age | 40 | 44 |
| Years of experience | 12 | 6 |
A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.
A customer service/call center manager is responsible for monitoring the operations of a call center department, ensuring that the team members provide excellent customer service to the clients by responding quickly to their inquiries and concerns and providing immediate resolutions for complaints. Customer service/call center managers keep track of the staff's performance, analyzing metrics, and developing strategies to maximize productivity. They also assist the representatives in handling difficult calls and escalated complaints, authorizing refunds, and replacing products as needed. To perform these tasks, a customer service/call center manager must have excellent leadership and communication skills.
Customer advisors and customer service-call center managers have different pay scales, as shown below.
| Customer Advisor | Customer Service-Call Center Manager | |
| Average salary | $32,515 | $33,476 |
| Salary range | Between $20,000 And $50,000 | Between $27,000 And $40,000 |
| Highest paying City | Los Angeles, CA | Wallingford, CT |
| Highest paying state | California | Connecticut |
| Best paying company | Dell | CENTER FOR SIGHT |
| Best paying industry | Media | Telecommunication |
There are a few differences between a customer advisor and a customer service-call center manager in terms of educational background:
| Customer Advisor | Customer Service-Call Center Manager | |
| Most common degree | Bachelor's Degree, 48% | High School Diploma, 31% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between customer advisors' and customer service-call center managers' demographics:
| Customer Advisor | Customer Service-Call Center Manager | |
| Average age | 40 | 44 |
| Gender ratio | Male, 45.6% Female, 54.4% | Male, 29.3% Female, 70.7% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 21.4% Asian, 7.0% White, 53.1% American Indian and Alaska Native, 0.7% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 10% |