Customer advisor vs customer service retail associate

The differences between customer advisors and customer service retail associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer advisor has an average salary of $32,515, which is higher than the $30,002 average annual salary of a customer service retail associate.

The top three skills for a customer advisor include excellent interpersonal, persuasion and multitasking. The most important skills for a customer service retail associate are POS, customer service, and customer orders.

Customer advisor vs customer service retail associate overview

	Customer Advisor	Customer Service Retail Associate
Yearly salary	$32,515	$30,002
Hourly rate	$15.63	$14.42
Growth rate	-4%	-
Number of jobs	217,369	580,336
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	High School Diploma, 33%
Average age	40	41
Years of experience	12	-

What does a customer advisor do?

A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.

What does a customer service retail associate do?

A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.

Customer advisor vs customer service retail associate salary

Customer advisors and customer service retail associates have different pay scales, as shown below.

	Customer Advisor	Customer Service Retail Associate
Average salary	$32,515	$30,002
Salary range	Between $20,000 And $50,000	Between $23,000 And $37,000
Highest paying City	Los Angeles, CA	Bellevue, WA
Highest paying state	California	Washington
Best paying company	Dell	Tractor Supply
Best paying industry	Media	Finance

Differences between customer advisor and customer service retail associate education

There are a few differences between a customer advisor and a customer service retail associate in terms of educational background:

	Customer Advisor	Customer Service Retail Associate
Most common degree	Bachelor's Degree, 48%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Customer advisor vs customer service retail associate demographics

Here are the differences between customer advisors' and customer service retail associates' demographics:

	Customer Advisor	Customer Service Retail Associate
Average age	40	41
Gender ratio	Male, 45.6% Female, 54.4%	Male, 33.3% Female, 66.7%
Race ratio	Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 21.4% Asian, 7.0% White, 53.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.8% Unknown, 5.0% Hispanic or Latino, 21.7% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	7%

Differences between customer advisor and customer service retail associate duties and responsibilities

Customer advisor example responsibilities.

Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
Work at the POS completing transactions.
Clean windows and vacuum store and work area.
Use the POS of sale system including inputting transactions.
Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
Make sure identify and communicate gaps/concerns in the RMA process and suggest solutions.

Customer service retail associate example responsibilities.

Reconcile POS drawers on a daily basis, correct any problems accordingly and manage bank transactions.
run the registerSkills Usedfork lift, reading, writing, math
Perform cash handling duties, bag customers groceries, assist customers with groceries when necessary.
Assist cashier in boxing groceries, stocking merchandise, reorganizing shelves, and performing inventory.
Run the register of a small convenience retail shop .. Be accurate with money and math skills.
Check out guests on the POS system in a quick and efficient manner with thorough understanding of processing payment procedures.

Customer advisor vs customer service retail associate skills

Common customer advisor skills

Excellent Interpersonal, 57%
Persuasion, 17%
Multitasking, 14%
Customer Satisfaction, 2%
Customer Service, 1%
Work Ethic, 1%

Common customer service retail associate skills

POS, 20%
Customer Service, 16%
Customer Orders, 13%
Retail Environment, 10%
Bank Deposits, 10%
Product Line, 9%

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Office and Administrative Industry
Customer Advisor
Customer Advisor vs Customer Service Retail Associate

Updated January 8, 2025

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