Customer advisor demographics and statistics in the US
Customer advisor demographics research summary. Zippia estimates customer advisor demographics and statistics in the United States by using a database of 30 million profiles. Our customer advisor estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer advisors after extensive research and analysis:
- There are over 262,699 customer advisors currently employed in the United States.
- 54.4% of all customer advisors are women, while 45.6% are men.
- The average customer advisor age is 40 years old.
- The most common ethnicity of customer advisors is White (53.1%), followed by Hispanic or Latino (21.4%), Black or African American (12.3%) and Asian (7.0%).
- Customer advisors are most in-demand in Austin, TX.
- The media industry is the highest-paying for customer advisors.
- 7% of all customer advisors are LGBT.
On this page
Customer advisor demographics by:
Customer advisor gender statistics
54.4% of customer advisors are women and 45.6% of customer advisors are men.
- Female, 54.4%
- Male, 45.6%
Customer advisor gender ratio
| Gender | Percentages |
|---|---|
| Female | 54.4% |
| Male | 45.6% |
Customer advisor gender pay gap
Women earn 94¢ for every $1 earned by men
Male income
$35,554
Female income
$33,450
Customer advisor gender ratio over time
This data breaks down the percentage of men and women in customer advisor positions over time. Currently, 54.4% of customer advisors are female.
Customer advisor gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 43.67% | 56.33% |
| 2011 | 43.50% | 56.50% |
| 2012 | 45.21% | 54.79% |
| 2013 | 45.71% | 54.29% |
| 2014 | 46.28% | 53.72% |
| 2015 | 46.15% | 53.85% |
| 2016 | 46.78% | 53.22% |
| 2017 | 47.26% | 52.74% |
| 2018 | 45.80% | 54.20% |
| 2019 | 45.31% | 54.69% |
| 2020 | 46.03% | 53.97% |
| 2021 | 45.60% | 54.40% |
Customer advisor related jobs gender ratio
We compared customer advisors with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Advisor | 46% | 54% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer advisor demographics by race
The most common ethnicity among customer advisors is White, which makes up 53.1% of all customer advisors. Comparatively, 21.4% of customer advisors are Hispanic or Latino and 12.3% of customer advisors are Black or African American.
- White, 53.1%
- Hispanic or Latino, 21.4%
- Black or African American, 12.3%
- Asian, 7.0%
- Unknown, 5.6%
- American Indian and Alaska Native, 0.6%
Customer advisor race
| Customer advisor race | Percentages |
|---|---|
| White | 53.1% |
| Hispanic or Latino | 21.4% |
| Black or African American | 12.3% |
| Asian | 7.0% |
| Unknown | 5.6% |
| American Indian and Alaska Native | 0.6% |
Customer advisor race and ethnicity over time
See how customer advisor racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer advisor race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 60.51% | 12.54% | 6.24% | 17.44% |
| 2011 | 60.23% | 12.83% | 6.38% | 17.31% |
| 2012 | 59.43% | 12.71% | 6.19% | 18.17% |
| 2013 | 59.78% | 12.54% | 6.36% | 17.84% |
| 2014 | 59.16% | 12.49% | 6.67% | 18.03% |
| 2015 | 58.54% | 12.23% | 6.45% | 19.14% |
| 2016 | 57.65% | 12.72% | 6.70% | 19.04% |
| 2017 | 58.57% | 12.14% | 6.66% | 18.86% |
| 2018 | 58.39% | 11.72% | 6.83% | 19.24% |
| 2019 | 57.98% | 11.91% | 6.63% | 19.76% |
| 2020 | 55.42% | 11.31% | 6.78% | 20.37% |
| 2021 | 53.11% | 12.28% | 6.96% | 21.39% |
Customer advisor wage gap by race
According to our data, asian customer advisors have the highest average salary compared to other ethnicities. Black or african american customer advisors have the lowest average salary at $34,913.
| Ethnicity | Salary |
|---|---|
| Unknown | $34,997 |
| White | $35,663 |
| Black or African American | $34,913 |
| Asian | $36,739 |
| Hispanic or Latino | $35,487 |
Average customer advisor age
See how the average age of customer advisors varies based on ethnicity and gender.
Male
Female
Customer advisor age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer advisor age breakdown
The average age of customer advisors is 40+ years years old, representing 49% of the customer advisor population.
Customer advisor age breakdown
| Customer Advisor Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer advisor educational attainment
The most common degree for customer advisors is bachelor's degree, with 48% of customer advisors earning that degree. The second and third most common degree levels are high school diploma degree at 20% and high school diploma degree at 20%.
- Bachelor's, 48%
- High School Diploma, 20%
- Associate, 20%
- Diploma, 5%
- Other Degrees, 7%
Customer advisors by degree level
| Customer advisor degree | Percentages |
|---|---|
| Bachelor's | 48% |
| High School Diploma | 20% |
| Associate | 20% |
| Diploma | 5% |
| Other Degrees | 7% |
Customer advisor jobs you might like
Customer advisor wage gap by degree level
According to the data, customer advisors with a Master's degree earn more than those without, at $42,519 annually. With a Bachelor's degree, customer advisors earn a median annual income of $39,721 compared to $33,915 for customer advisors with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $42,519 |
| High School Diploma or Less | $31,985 |
| Bachelor's Degree | $39,721 |
| Some College/ Associate Degree | $33,915 |
Customer advisor employment statistics
Most customer advisors work for a private in the technology industry.
Company size where customer advisors work
Below, you can see the size of companies where customer advisors work.
Customer advisor jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 9% |
| 100 - 500 employees | 18% |
| 500 - 1,000 employees | 4% |
| 1,000 - 10,000 employees | 25% |
| > 10,000 employees | 38% |
Customer advisor jobs by company type
Employees with the customer advisor job title have their preferences when it comes to working for a company. For instance, most customer advisors prefer to work at private companies over public companies.
Customer advisor jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 42% |
| Private | 55% |
| Government | 2% |
Customer advisor jobs by industry
The most common industries for customer advisors are technology, retail and professional.
Customer advisor industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 17% |
| Technology | 11% |
| Professional | 10% |
| Retail | 10% |
| Finance | 9% |
| Manufacturing | 6% |
| Media | 5% |
| Health Care | 5% |
| Automotive | 4% |
| Telecommunication | 3% |
| Internet | 2% |
| Hospitality | 2% |
| Transportation | 2% |
| Utilities | 2% |
| Non Profits | 2% |
| Insurance | 2% |
| Energy | 2% |
| Government | 1% |
| Construction | 1% |
| Start-up | 1% |
| Real Estate | 1% |
| Education | 1% |
Customer advisor turnover and employment statistics
Customer advisor unemployment rate over time
The unemployment rate for customer advisors between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer advisor unemployment rate by year
| Year | Customer advisor unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer advisor tenure
The average customer advisor stays at their job for 1-2 years, based on the 3,378 customer advisors resumes in Zippia's database.
Customer advisor tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 30% |
| 1-2 years | 36% |
| 3-4 years | 12% |
| 5-7 years | 13% |
| 8-10 years | 4% |
| 11+ years | 4% |
Customer advisor LGBT ratio compared to similar jobs
Review the percent of customer advisors that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Securities Clerk | 5.53% | 69,532 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Customer Advisor | 7.19% | - |
| File Clerk | 8.60% | 66,383 |
| Credit Processor | 8.99% | 11,088 |
| Circulation Desk Assistant | 11.16% | 25,638 |
| Recruiting Assistant | 15.31% | 20,862 |
Similar customer advisor jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Securities Clerk | 5.53% | 69,532 |
| Public Housing Interviewer | 6.73% | 10,942 |
| File Clerk | 8.60% | 66,383 |
| Credit Processor | 8.99% | 11,088 |
| Circulation Desk Assistant | 11.16% | 25,638 |
| Recruiting Assistant | 15.31% | 20,862 |
Foreign languages spoken by customer advisors
The most common foreign language among customer advisors is Spanish at 56.3%. The second-most popular foreign language spoken is French at 13.2% and Arabic is the third-most popular at 4.9%.
- Spanish, 56.3%
- French, 13.2%
- Arabic, 4.9%
- Russian, 3.5%
- Italian, 2.8%
- Other, 19.3%
Customer advisor languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 56.3% |
| French | 13.2% |
| Arabic | 4.9% |
| Russian | 3.5% |
| Italian | 2.8% |
| Other | 19.3% |
