Customer advisor job description

Are you passionate about assisting clients while helping a rapidly growing manufacturer become and remain their customer’ s best vendor? Do you dream of collaborating with a closely-knit team, in a company offering an incredible culture, amazing benefits generous bonuses, and the possibility of huge personal career growth? If so, we’ d love to chat with you about this exciting
Customer Success Advisor
opportunity!


Accountabilities


Interaction with customers via phone, email, and social media, providing answers about product availability, pricing, expediting, shipping information and product troubleshooting Expediting order entry and checking, returned goods authorizations and invoicing Support National Sales Manager & Manufacturer’ s Representatives, assuring they have the tools necessary to succeed in their territories Assist Internal departments with expediting, shipping issues and freight claims Accurate and timely reporting on revenue, commissions, and representative performance via ERP system


Qualifications


Excellent verbal and written communication skills Ability to work both independently and as part of team Microsoft Office proficiency Excellent typing and data entry skills Knowledge of ERP systems a plus Ability to learn new systems and adapt to changes in the workplace Proven excellent customer service skills in a fast-paced environment from diagnosis of the issue to solution Ability to empathize with the customer and become their advisor



About Morgan Hunter


Since 1986, Morgan Hunter has served Kansas City-area employers to help them meet a range of hiring needs, from temporary staffing to direct-hire placements. Thoughtful and thorough in our approach, we’ re also responsive and efficient, creating a tailored hiring experience for both employer and job seeker – because everyone deserves to find the right fit.

MH123

Associate Customer Accounting Advisors (ACAA) within the LeaseQuery organization are known as the subject matter experts in the field of lease accounting. Our CAA team are a versatile group who work to teach and assist accountants in accounting for their leases within our robust tool. Team members are tasked with managing client questions that are submitted to our support team. The CAA representative must be able to evaluate client requests, research and interpret accounting guidance, clearly explain findings to our customer base. Members should be able to exercise professional communication, they should have the desire for continued growth, and be able to think critically to in applying their accounting knowledge. CAAs are presented opportunities to grow their skill set through public speaking, knowledge enhancement, and participation in the publishing of blogs and articles. Through performance and ability to demonstrate knowledge growth there is opportunity for progression through the tier system (Associate->Intermediate->Senior)
LeaseQuery's headquarters is located in Atlanta, GA, but this role can sit 100% remote.
What you will be doing:Manage customer cases Participate in customer calls Participate in company presentation process Troubleshoot data Review accounting articles Evaluate and Interpret Accounting Guidance Clearly explain accounting guidance to customers
What skills and experience we need you to have:Bachelors' degree in accountancy 1-2 years of professional accounting experience Ability to communicate in a clear professional manner Ability to research and interpret accounting guidance Exemplify problem solving ability
BenefitsFlexible PTO (including 11 holidays and your birthday off) 401(k) plan with employer matching Great health benefits with multiple plan option Option to choose between in office, fully remote, or a hybrid work environment for all employees Sabbatical program (4 weeks after 5 years of service) Casual dress environment (when in office) Catered lunches every Tuesday and ThursdayCompany events each quarter Signing stipend for a work-from-home setup Free gym membership at our office Annual employee development program stipend of $2,000 for each employee Flexible parental leave with 10 weeks paid leave for ALL new parents Fertility/adoption assistance Annual tutoring stipend for your children Mentorship program available immediately Regular team outings Advancement opportunities based on results, not politics Culture that emphasizes inclusiveness driven by our REDI Committee
About Us
LeaseQuery simplifies complex accounting with our innovative FinTech SaaS technology. Our products, used by more than 2000+ organizations in 87 countries, are top rated for user satisfaction and ease of use by G2, and our company has appeared on the Deloitte Technology's Fast 500 list and Georgia's Fast 40 list among many other recent accolades over the past several years.

During the past decade, our CEO, George Azih, grew LeaseQuery from a one-person company to a workforce of 330+ representing one of the fastest-growing FinTech companies today. As we move into our next phase of growth, we're looking for passionate and dedicated people who want to invest their energy to align with our company's long-term goals.

#LI-Remote

LeaseQuery is an equal opportunity employer to all persons, free from restrictions and prejudice based upon race, color, creed, religion, sex, domestic relationship status, parental status, family status, sexual orientation, national origin, gender identity, age, disability, and veteran status. LeaseQuery maintains a drug-free workplace.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Our vision at Petco is Healthier Pets. Happier People. Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience. From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will greet the pet parents and recommend the services that will best protect their pets. The Customer Service Team will assist the Veterinarian so the services can be administered and thank the pet parent for protecting their pet with Vetco!
Essential Job Functions:
The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.
- Must love dogs and cats...and people too!
- Valid Drivers License, Clean Driving Record.
- Team player who thrives on supporting the team in every way.
- Make good recommendations to our clients and providing exceptional customer service.
- Works hard and has fun doing it!
- Eager to learn.
- Ability to work in changing environments, traveling throughout our Market.
- Responsible and accountable individuals.
- A can-do attitude.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.



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