Customer advisor resume examples from 2026

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Updated March 26, 2025

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Customer advisor resume

Justin Palmer

(490) 555-4704 | jpalmer@example.com

Silver Spring, MD | 39472 W. Main Ave. - 67948

Work experience

2020 - Present
Customer Advisor, Best Buy - Silver Spring, MD
- Collaborated with market leaders in wireless communication such as Verizon, AT&T, Sprint, and T-Mobile.
- Experienced in problem solving, leadership, communication, sales training, and customer relations.
- Managed quality communication, customer support and product representation for each client.
- Adhere to all company policies, procedures and practices including signing, pricing, and loss prevention.
- Bring out new merchandise to the sales floor.
2017 - 2020
Customer Service Representative, Kaiser Permanente - Silver Spring, MD
- Initiated CPR * Inserted male/female foley as appropriate.
- Perform database maintenance on customer accounts.
- Provided exceptional patient care using the AIDET communication model with respectful, dedicated customer service beyond expectations.
2016 - 2017
Leasing Agent, Home Properties - Silver Spring, MD
- Conduct market surveys with competitive properties.
- Used MRI property management software daily.
- Provide communication on property for resident service requests.
- Maintain organization of all files and track progress of all needed paperwork.
- Review with the Community Manager prior to obtaining signatures * Receive all telephone calls and in-person visits.
- Ensured the current and potential residents happiness through great customer service.

Skills

Customer Sales
Accurate Processing
Customer Interaction
Telephone Calls
CID
New Leases
Loan Applications
Email
ATM
Treatment Plans

Education

Associate's Degree, Business (2014 - 2016)
Colorado Technical University
Colorado Springs,

Customer advisor resume

Carl Martinez

(330) 555-8071 | cmartinez@example.com

Houston, TX | 67180 N. Cedar Ave. - 36228

Work experience

2019 - Present
Customer Advisor, Best Buy - Houston, TX
- Handled all customer complaints, returns, and exchanges.
- Fostered collaboration and initiated procedures to accelerate communication between different departments to increase productivity and sales percentage.
- Tailored communication to audience thereby providing the best level of service.
- Make sure products are properly secured and locked on the sales floor throughout the business day.
2018 - 2019
Lead Customer Care Representative, AT&T - Houston, TX
- Make financial decisions to protect/collect revenues and adjusts customer accounts.
- Activate phone lines and internet services.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Support customer care/Order entry/Network technical service teams to provide contracts, pricing, correspondences, voice and data information.
- Maked financial decisions to protect/collect revenues and adjusted customer accounts.
- Received In-bound customer service calls regarding wireless services.
2017 - 2018
Front Desk Representative, Candlewood - Houston, TX
- Set up reservations in computer system.
- Account for all cash and make deposits in accordance with hotel and company policies.

Skills

Special Orders
Communication
OEM
GM
Night Audit
Prospective Members
MIS
Front Office
Accurate Information
Hotel Services

Education

High School Diploma, (2017 - 2017)
,

Customer advisor resume

Noah Powell

(320) 555-0805 | npowell@example.com

Saint Paul, MN | 27898 W. Park Ln. - 60194

Work experience

2017 - Present
Customer Advisor, Best Buy - Saint Paul, MN
- Support product integrity and process products in a timely and organized manner to help the store reach sales goals.
- Stay up to date on product knowledge through completing monthly evaluations and tests.
- Handle cash and customers transactions on registers and POS.
2015 - 2017
Junior Customer Service Representative, Best Buy - Saint Paul, MN
- Maintain effective communication with customers, teammates & management.
- Processed store pick-ups and returns/exchanges in accordance with company policies to minimize theft.
- Develop credibility and confidence with customers through high level of product knowledge.
2011 - 2015
Head Teller, U.S. Bank - Saint Paul, MN
- Achieved sales goals with the team.
- Referred and sold bank products to help serve the customers needs.
- Coached underperforming team to enter referrals and how to start conversations with customers about bank products.
- Cross sells and/or refers Bank products and services to specific customers through needs identification, maximizing profitable relationship.

Skills

Bank Products
Internet
Official Checks
Customer Sales
Sales Floor
ATM
Greeting Customers
Daily Activities
Communication
Loan Applications

Education

High School Diploma, (2011 - 2011)
,

Customer advisor resume

Tyler Moore

(560) 555-2820 | tmoore@example.com

Warren, NJ | 23489 W. Oak St. - 18786

Work experience

2020 - Present
Customer Advisor, Best Buy - Warren, NJ
- Process customer sales in store and by telephone Process dot com sales and technical services Enrolled customers in business credit cards.
- Trained and developed new associates on POS system and order management system and served as a peer coach.
- Warehouse work like unloading trucks, organizing and cleaning the warehouse, stocking merchandise on sales floor according to planogram.
- Unpack, process, and distribute truck shipments to sales floor.
2019 - 2020
Customer Service And Billing, Walmart - Warren, NJ
- Operated motor, hand pallet jacks to transport items from truck, backroom, and sales floor.
2018 - 2019
Claims Assistant, Chubb - Warren, NJ
- Assign new losses to claim adjusters within service goals.
- Submit PILR requests through ISO Answering all incoming distributing calls for all departments (i.e.
- Processed voided checks, stop pays, and cash receipts and assist the adjusters with reserve and pay processing.
- Prioritized the requests from adjusters who called in while providing excellent customer service.
- Assist and provide backup support to my Co Customer Service Rep within my department.
- Work with various communication platforms throughout the day including; email, telephone, and fax.

Skills

New Losses
Customer Service
Word Processing
Communication
New Claims
Usps
CRM
EOB
Billing Information
Authority Level

Education

Some College Courses, Accounting (2018 - 2018)
Strayer University
Washington,

Customer advisor resume

David Morgan

(880) 555-5395 | dmorgan@example.com

Uniontown, PA | 35765 W. Park St. - 25320

Work experience

2020 - Present
Customer Advisor, Dick's Sporting Goods - Uniontown, PA
- Used a Communication Binder to insure other Customer Engagement Specialists were up to date in directives from store management and/or corporate.
- Organized inventory and sales floor displays for optimum visibility and profitability.
- Report project results via internet and web-based systems Set-up and break down demonstration/event area
2018 - 2020
Retention Specialist, Teletech Holdings - Uniontown, PA
- Managed quality communication, customer support and product representation for each client.
- Provided excellent customer service taking inbound calls from customers and routing the calls to the appropriate departments.
- Maintained communication equipment by reporting malfunctions.
- Work with new customers in the development of new accounts, processed payments, and input data about accounts into computer.
- Develop effective working relationships with internal Client Service Consultants, client high-level executives, executive managers and internal technical programmers.
2014 - 2018
Client Associate, Fidelity Investments - Westlake, TX
- Registered FINRA Series 7, 63, 66 and Insurance license.
- Administered new procedure for work order processes and communication to the technology support team to enhance and streamline meeting coordination.
- Opened and maintained accounts for high net worth clients with domestic trusts, partnerships, corporations, and estates.
- Create training material for Benefit Payments Client Service team and facilitate training sessions for new Client Service Representatives.
- Performed daily operations, client service, and overall support to a financial advisor with a large book of business.

Skills

Client Service
General Public
Health Care
Sharepoint
Communication
Accurate Processing
Customer Care
Telephone Calls
New Service
Procedures

Education

High School Diploma, (2014 - 2014)
,

How to write a customer advisor resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in customer advisor-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some customer advisor interviews.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
Put all relevant hard and soft skills in your skills section.
Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.

These five steps should give you a strong elevator pitch and land you some customer advisor interviews.

Here are example skills to include in your “Area of Expertise” on a customer advisor resume:

Excellent Interpersonal
Persuasion
Multitasking
Customer Satisfaction
Customer Service
Work Ethic
Customer Care
Inbound Calls
Customer Inquiries
Outbound Calls

Customer Accounts
CRM
Customer Support
Customer Calls
Product Knowledge
Windows
Lead Management
Customer Issues
Customer Interaction
Credit Card Accounts

UK
Apple
Problem Resolution
Customer Loyalty
Payment Arrangements
Customer Relations
POS
Customer Retention
Customer Problems
Customer Complaints

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the customer advisor.

How to write customer advisor experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are great bullet points from customer advisor resumes:

Work history example #1

Customer Advisor

Best Buy

Tailored communication to audience thereby providing the best level of service.
Identified and implemented enhancements to customer service, communications, and mediation process to improve efficiency and customer satisfaction.
Advanced Word, Excel, and PowerPoint abilities.
Overturned negative customer exchanges into positive ones.
Answered emails in university software in regards to remedy and goldmine Efficient in use of peoplesoft, remedy and goldmine

Work history example #2

Call Center Specialist

Alorica

Cultivated and maintained client relationships through successful communication to identify cross-selling opportunities and resolve client service concerns.
Accomplished training in the International Department provisioning and removing calling features and data plans for international, travel and troubleshooting
Provided technical support and troubleshooting to customers for do-it-yourself software.
Slashed cancellations in half with my expertise of product knowledge and patience (retained 94% of my customers).
Provided technical support for customers with iPhone activation and troubleshooting technical issues.

Work history example #3

Front Desk Representative

Candlewood

Provided effective communication and customer support to Sales, Marketing and Administrative teams on a daily basis.
Developed dexterity in my conflict resolution through patience and flexibility.
Entered reservation information including changes, pre-blocked rooms and VIP considerations while following appropriate brand frequent stay programs.

Work history example #4

Inbound Sale Representative

American Specialty Health

Provided training and consultation concerning internet marketing to real estate agents and brokers.
Maintained constant communication with project managers advising of any critical product and operational delays for new project roll outs.
Spearheaded project initiative: Fidelis Care and Medicaid Long Term Care Product line.
Recognized as top Business Development representative in the region for new household acquisitions.
Followed all current Medicare and Medicaid regulations and requirements to ensure continual compliance.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Associate's Degree in business

Colorado Technical University, Colorado Springs, CO

2014 - 2016

High School Diploma

2017 - 2017

Highlight your customer advisor certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your customer advisor resume:

Certified Pharmacy Technician (CPhT)
Advanced First Aid & CPR
Certified Sales Executive (CSE)

Updated March 26, 2025

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