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Working as a Customer Agent

There is more than meets the eye when it comes to being a customer agent. For example, did you know that they make an average of $14.89 an hour? That's $30,964 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Agent Do

There are certain skills that many customer agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer agent, we found that a lot of resumes listed 15.7% of customer agents included customer service, while 14.0% of resumes included email, and 10.2% of resumes included outbound calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer agent job title. But what industry to start with? Most customer agents actually find jobs in the technology and transportation industries.

How To Become a Customer Agent

If you're interested in becoming a customer agent, one of the first things to consider is how much education you need. We've determined that 34.2% of customer agents have a bachelor's degree. In terms of higher education levels, we found that 6.3% of customer agents have master's degrees. Even though some customer agents have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer agent. When we researched the most common majors for a customer agent, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer agent resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer agent. In fact, many customer agent jobs require experience in a role such as customer service representative. Meanwhile, many customer agents also have previous career experience in roles such as cashier or sales associate.

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Average Salary$30,964
Job Growth Rate-2%

Customer Agent Career Paths

Top Careers Before Customer Agent

Cashier
14.1 %

Top Careers After Customer Agent

Cashier
9.5 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Agent

Customer Agents in America make an average salary of $30,964 per year or $15 per hour. The top 10 percent makes over $38,000 per year, while the bottom 10 percent under $24,000 per year.
Average Salary
$30,964

Best Paying Cities

City
Average Salary
New York, NY
Salary Range30k - 48k$38k$38,052
Washington, DC
Salary Range27k - 45k$35k$35,460
Portland, OR
Salary Range28k - 39k$33k$33,469
Orem, UT
Salary Range28k - 39k$33k$33,347
Denver, CO
Salary Range27k - 38k$32k$32,473
Jonesboro, AR
Salary Range25k - 39k$32k$31,568
$21k
$48k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Customer Return Agent
Customer Return Agent
Enterprise Holdings
Enterprise Holdings
01/28/2021
01/28/2021
$27,13101/28/2021
$27,131
Customer Activation Agent-Mobile
Customer Activation Agent-Mobile
Charter Spectrum
Charter Spectrum
01/26/2021
01/26/2021
$34,43601/26/2021
$34,436
Customer Activation Agent-Mobile
Customer Activation Agent-Mobile
Charter Spectrum
Charter Spectrum
11/24/2020
11/24/2020
$34,43611/24/2020
$34,436
Customer Experience Agent
Customer Experience Agent
The Zebra
The Zebra
11/12/2020
11/12/2020
$31,30511/12/2020
$31,305
Customer Experience Agents
Customer Experience Agents
Robert Half
Robert Half
10/17/2020
10/17/2020
$31,30510/17/2020
$31,305
See More Recent Salaries

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Customer Agent Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Agent. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Agent Resume

At Zippia, we went through countless Customer Agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Agent Demographics

Gender

female

53.9 %

male

39.1 %

unknown

7.0 %

Ethnicity

White

62.2 %

Hispanic or Latino

15.4 %

Black or African American

12.0 %

Foreign Languages Spoken

Spanish

58.5 %

French

11.5 %

German

4.6 %
See More Demographics

Customer Agent Education

Majors

Business
28.5 %

Degrees

Bachelors

34.2 %

High School Diploma

25.7 %

Associate

18.4 %
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.7% of customer agents listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Agent

Some places are better than others when it comes to starting a career as a customer agent. The best states for people in this position are Connecticut, New York, Washington, and New Jersey. Customer agents make the most in Connecticut with an average salary of $38,993. Whereas in New York and Washington, they would average $37,942 and $35,289, respectively. While customer agents would only make an average of $35,063 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Oklahoma

Total Customer Agent Jobs:
891
Highest 10% Earn:
$48,000
Location Quotient:
1.33
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Maine

Total Customer Agent Jobs:
480
Highest 10% Earn:
$43,000
Location Quotient:
1.58
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Utah

Total Customer Agent Jobs:
997
Highest 10% Earn:
$46,000
Location Quotient:
1.3
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Agent Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer agents and discovered their number of customer agent opportunities and average salary. Through our research, we concluded that PayPal was the best, especially with an average salary of $31,427. United States Navy follows up with an average salary of $29,541, and then comes DIRECTV with an average of $31,675. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer agent. The employers include First Horizon National, Soothe, and ADT

1. PayPal
4.9
Avg. Salary: 
$31,427
Customer Agents Hired: 
244+
2. United States Navy
3.8
Avg. Salary: 
$29,541
Customer Agents Hired: 
86+
3. DIRECTV
4.7
Avg. Salary: 
$31,675
Customer Agents Hired: 
71+
4. eBay
4.9
Avg. Salary: 
$32,897
Customer Agents Hired: 
68+
5. HP
4.8
Avg. Salary: 
$78,311
Customer Agents Hired: 
63+
6. Comcast
4.7
Avg. Salary: 
$31,923
Customer Agents Hired: 
60+

Customer Agent Videos

Updated October 2, 2020