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Become A Customer Agent

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Working As A Customer Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Agent Do At The Hut Group

* Responding to customers queries via chat and email
* Advising customers on a variety of products and brands to meet individual customer needs
* Giving exceptional bike care advice and up selling where possible
* Striving for first time resolution
* Maintaining a high level of quality on each chat or contact and exceeding the customers’ expectations
* Maintaining and growing customer relations whilst expanding The Hut Group’s customer base

What Does A Customer Agent Do At Randstad

* Assist customers in trouble shooting service issues with the vehicle applications
* Take Inbound Automotive Emergency calls
* Dispatch appropriate emergency units to accident scene
* Working hours: Flexible

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How To Become A Customer Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Agent jobs

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Customer Agent Career Paths

Customer Agent
Senior Agent Branch Manager General Manager
Account Manager
5 Yearsyrs
Senior Agent Import Coordinator Logistics Coordinator
Branch Manager
6 Yearsyrs
Data Entry Clerk Home Health Aid Call Center Representative
Call Center Manager
6 Yearsyrs
Driver Dispatcher Operations Manager
Chief Operating Officer
11 Yearsyrs
Customer Care Representative Specialist Account Manager
Director Of Sales
10 Yearsyrs
Operations Agent Operations Manager General Manager
District Manager
7 Yearsyrs
Customer Care Supervisor Operations Manager Account Executive
District Sales Manager
7 Yearsyrs
Service Representative Account Executive Sales Manager
General Manager
7 Yearsyrs
Customer Care Agent Customer Care Representative Technical Support Specialist
Information Technology Manager
8 Yearsyrs
Operations Agent Operation Supervisor Operations Manager
Operations Director
9 Yearsyrs
Service Agent Security Officer Technician
Operations Manager
7 Yearsyrs
Technical Support Agent Technical Support Specialist Business Analyst
Product Manager
7 Yearsyrs
Service Agent Driver Instructor
Program Manager
8 Yearsyrs
Customer Care Agent Security Officer Account Manager
Sales Account Manager
6 Yearsyrs
Data Entry Clerk Service Representative Account Executive
Sales And Marketing Manager
6 Yearsyrs
Service Representative Account Manager Account Executive
Sales Manager
5 Yearsyrs
Customer Care Supervisor Customer Care Manager Operations Manager
Senior Account Manager
7 Yearsyrs
Technical Support Agent Technical Support Technician Information Technology Manager
Senior Manager
10 Yearsyrs
Customer Care Representative Technical Support Representative Systems Administrator
Senior Project Manager
12 Yearsyrs
Driver Delivery Driver Operations Manager
Territory Manager
7 Yearsyrs
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Customer Agent Demographics

Gender

  • Female

    57.6%
  • Male

    39.7%
  • Unknown

    2.7%

Ethnicity

  • White

    78.7%
  • Hispanic or Latino

    11.9%
  • Asian

    7.1%
  • Unknown

    1.7%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    50.0%
  • French

    12.8%
  • German

    5.8%
  • Italian

    4.7%
  • Russian

    3.5%
  • Chinese

    3.5%
  • Mandarin

    2.3%
  • Tagalog

    2.3%
  • Polish

    2.3%
  • Swedish

    1.2%
  • Sami

    1.2%
  • Korean

    1.2%
  • Igbo

    1.2%
  • Yoruba

    1.2%
  • Tigrinya

    1.2%
  • Greek

    1.2%
  • Hausa

    1.2%
  • Portuguese

    1.2%
  • Japanese

    1.2%
  • Belarusian

    1.2%
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Customer Agent

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Customer Agent Education

Customer Agent

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Job type you want
Full Time
Part Time
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Top Skills for A Customer Agent

CustomerServiceSkillsEmailInboundPhoneCallsDataEntryCustomerIssuesCustomerSatisfactionMotorVehicleLawsTechnicalSupportInternetPaypalComplianceAdditionalCustomerInquiriesCustomerAccountsTroubleshootSafetyOutboundCallsCustomerComplaintsCreditCardPaymentsCustomerInformation

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Top Customer Agent Skills

  1. Customer Service Skills
  2. Email
  3. Inbound Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Utilized customer service skills to achieve customer satisfaction while handling escalations to resolve maintenance issues.
  • Answer phone calls, emails, from customers and work to resolve their queries in real time.
  • Received inbound phone calls to set up reservations for guests.
  • Performed data entry, communications and ability to understand customer needs.
  • Communicated and understood customer issues related to their transportation services.

Top Customer Agent Employers

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