Customer agent demographics and statistics in the US
Customer agent demographics research summary. Zippia estimates customer agent demographics and statistics in the United States by using a database of 30 million profiles. Our customer agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer agents after extensive research and analysis:
- There are over 469,642 customer agents currently employed in the United States.
- 56.2% of all customer agents are women, while 43.8% are men.
- The average customer agent age is 40 years old.
- The most common ethnicity of customer agents is White (55.6%), followed by Hispanic or Latino (19.3%), Black or African American (11.9%) and Asian (7.0%).
- Customer agents are most in-demand in Columbus, GA.
- New York, NY pays an annual average wage of $38,693, the highest in the US.
- In 2022, women customer agents earned 97% of what men earned.
- Montana is the best state for customer agents to live.
- Customer agents are 52% more likely to work at private companies in comparison to public companies.
On this page
Customer agent demographics by:
Customer agent gender statistics
56.2% of customer agents are women and 43.8% of customer agents are men.
- Female, 56.2%
- Male, 43.8%
Customer agent gender ratio
| Gender | Percentages |
|---|---|
| Female | 56.2% |
| Male | 43.8% |
Customer agent gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$33,159
Female income
$32,249
Customer agent gender ratio over time
This data breaks down the percentage of men and women in customer agent positions over time. Currently, 56.2% of customer agents are female.
Customer agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 41.86% | 58.14% |
| 2011 | 41.69% | 58.31% |
| 2012 | 43.38% | 56.62% |
| 2013 | 43.88% | 56.12% |
| 2014 | 44.45% | 55.55% |
| 2015 | 44.32% | 55.68% |
| 2016 | 44.95% | 55.05% |
| 2017 | 45.43% | 54.57% |
| 2018 | 43.97% | 56.03% |
| 2019 | 43.48% | 56.52% |
| 2020 | 44.20% | 55.80% |
| 2021 | 43.77% | 56.23% |
Customer agent related jobs gender ratio
We compared customer agents with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Agent | 44% | 56% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer agent demographics by race
The most common ethnicity among customer agents is White, which makes up 55.6% of all customer agents. Comparatively, 19.3% of customer agents are Hispanic or Latino and 11.9% of customer agents are Black or African American.
- White, 55.6%
- Hispanic or Latino, 19.3%
- Black or African American, 11.9%
- Asian, 7.0%
- Unknown, 5.5%
- American Indian and Alaska Native, 0.7%
Customer agent race
| Customer agent race | Percentages |
|---|---|
| White | 55.6% |
| Hispanic or Latino | 19.3% |
| Black or African American | 11.9% |
| Asian | 7.0% |
| Unknown | 5.5% |
| American Indian and Alaska Native | 0.7% |
Customer agent race and ethnicity over time
See how customer agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.96% | 12.17% | 6.28% | 15.37% |
| 2011 | 62.68% | 12.46% | 6.42% | 15.25% |
| 2012 | 61.87% | 12.34% | 6.23% | 16.10% |
| 2013 | 62.22% | 12.17% | 6.40% | 15.77% |
| 2014 | 61.60% | 12.11% | 6.71% | 15.96% |
| 2015 | 60.99% | 11.86% | 6.49% | 17.07% |
| 2016 | 60.10% | 12.35% | 6.74% | 16.97% |
| 2017 | 61.01% | 11.76% | 6.70% | 16.79% |
| 2018 | 60.83% | 11.34% | 6.87% | 17.18% |
| 2019 | 60.43% | 11.54% | 6.67% | 17.69% |
| 2020 | 57.87% | 10.94% | 6.82% | 18.30% |
| 2021 | 55.56% | 11.91% | 6.99% | 19.33% |
Customer agent wage gap by race
According to our data, asian customer agents have the highest average salary compared to other ethnicities. Black or african american customer agents have the lowest average salary at $32,885.
| Ethnicity | Salary |
|---|---|
| Unknown | $32,921 |
| White | $33,206 |
| Black or African American | $32,885 |
| Asian | $33,659 |
| Hispanic or Latino | $33,130 |
Average customer agent age
See how the average age of customer agents varies based on ethnicity and gender.
Male
Female
Customer agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer agent age breakdown
The average age of customer agents is 40+ years years old, representing 49% of the customer agent population.
Customer agent age breakdown
| Customer Agent Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer agent educational attainment
The most common degree for customer agents is bachelor's degree, with 42% of customer agents earning that degree. The second and third most common degree levels are associate degree degree at 21% and associate degree degree at 21%.
- Bachelor's, 42%
- Associate, 21%
- High School Diploma, 21%
- Diploma, 7%
- Other Degrees, 9%
Customer agents by degree level
| Customer agent degree | Percentages |
|---|---|
| Bachelor's | 42% |
| Associate | 21% |
| High School Diploma | 21% |
| Diploma | 7% |
| Other Degrees | 9% |
Customer agent jobs you might like
Customer agent wage gap by degree level
According to the data, customer agents with a Master's degree earn more than those without, at $35,980 annually. With a Bachelor's degree, customer agents earn a median annual income of $34,879 compared to $32,452 for customer agents with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $35,980 |
| High School Diploma or Less | $31,596 |
| Bachelor's Degree | $34,879 |
| Some College/ Associate Degree | $32,452 |
Customer agent employment statistics
Most customer agents work for a private in the professional industry.
Company size where customer agents work
Below, you can see the size of companies where customer agents work.
Customer agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 9% |
| 100 - 500 employees | 13% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 37% |
Customer agent jobs by company type
Employees with the customer agent job title have their preferences when it comes to working for a company. For instance, most customer agents prefer to work at private companies over public companies.
Customer agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 40% |
| Private | 52% |
| Government | 5% |
Customer agent jobs by industry
The most common industries for customer agents are professional, technology and transportation.
Customer agent industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 18% |
| Professional | 12% |
| Technology | 10% |
| Transportation | 9% |
| Retail | 7% |
| Finance | 7% |
| Telecommunication | 5% |
| Media | 4% |
| Insurance | 4% |
| Government | 3% |
| Health Care | 3% |
| Hospitality | 3% |
| Internet | 2% |
| Utilities | 2% |
| Manufacturing | 2% |
| Start-up | 2% |
| Education | 2% |
| Automotive | 1% |
| Construction | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Energy | 1% |
Customer agent turnover and employment statistics
Customer agent unemployment rate over time
The unemployment rate for customer agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer agent unemployment rate by year
| Year | Customer agent unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer agent tenure
The average customer agent stays at their job for 1-2 years, based on the 3,543 customer agents resumes in Zippia's database.
Customer agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 34% |
| 1-2 years | 33% |
| 3-4 years | 11% |
| 5-7 years | 13% |
| 8-10 years | 4% |
| 11+ years | 5% |
Customer agent LGBT ratio compared to similar jobs
Review the percent of customer agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Entry Administrator | 5.53% | 69,780 |
| Tenant Selector | 6.73% | 4,356 |
| Customer Agent | 7.19% | - |
| Line Assigner | 8.60% | 45,710 |
| Credit Reference Clerk | 8.99% | 71,280 |
| Mobile Library Assistant | 11.16% | 5,020 |
| Recruiting Assistant | 15.31% | 20,862 |
Similar customer agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Entry Administrator | 5.53% | 69,780 |
| Tenant Selector | 6.73% | 4,356 |
| Line Assigner | 8.60% | 45,710 |
| Credit Reference Clerk | 8.99% | 71,280 |
| Mobile Library Assistant | 11.16% | 5,020 |
| Recruiting Assistant | 15.31% | 20,862 |
Foreign languages spoken by customer agents
The most common foreign language among customer agents is Spanish at 58.5%. The second-most popular foreign language spoken is French at 11.5% and German is the third-most popular at 4.6%.
- Spanish, 58.5%
- French, 11.5%
- German, 4.6%
- Russian, 3.8%
- Italian, 3.1%
- Other, 18.5%
Customer agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 58.5% |
| French | 11.5% |
| German | 4.6% |
| Russian | 3.8% |
| Italian | 3.1% |
| Other | 18.5% |
