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Customer agent education requirements

Updated January 8, 2025
2 min read
Usually, customer agents don't need a college education. The most common degree for customer agents is bachelor's degree with 42% graduates, with only 21% customer agent graduates earning associate degree. Customer agents who decided to graduate from college often finish University of Phoenix or University of Central Arkansas. Some good skills to have in this position include data entry, customer service and outbound calls.

What education do you need to become a customer agent?

What degree do you need to be a customer agent?

The most common degree for customer agents is bachelor's degree, with 42% of customer agents earning that degree. The second and third most common degree levels are associate degree degree at 21% and associate degree degree at 21%.
  • Bachelor's, 42%
  • Associate, 21%
  • High School Diploma, 21%
  • Diploma, 7%
  • Other Degrees, 9%

What should I major in to become a customer agent?

You should major in business to become a customer agent. 31% of customer agents major in business. Other common majors for a customer agent include general studies and psychology.

Best majors for customer agents

RankMajorPercentages
1Business31.2%
2General Studies7.4%
3Psychology7.0%
4Communication6.6%
5Criminal Justice6.4%

20 best online courses for customer agents

Advertising disclosure

1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

3. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. Zendesk for Customer Service Agents Training Course

udemy
4.6
(1,065)

How to provide great customer support using Zendesk, a course for beginners...

5. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

6. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

7. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

8. Your Customer Service Toolbox: Best Practices for Beginners

udemy
4.5
(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

9. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

10. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

11. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

12. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

13. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

14. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

15. Zendesk for Customer Service Agents-Complete Training Course

udemy
4.7
(317)

Learn how to use all available options of Zendesk and manage your tickets like a real PRO. This is a complete training...

16. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

17. Business Communication Skills: Handling Clients & Customers

udemy
4.4
(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

18. Dealing With Angry Customers

udemy
4.3
(254)

Skills and Techniques for Handling Most Customer Situations...

19. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

20. Customer Service: Keep 'em coming back!

udemy
4.5
(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

Average customer agent salary by education level

Customer agents with a Master's degree earn more than those without, at $35,980 annually. With a Bachelor's degree, customer agents earn a median annual income of $34,879 compared to $32,452 for customer agents with an Associate degree.
Customer agent education levelCustomer agent salary
Master's Degree$35,980
High School Diploma or Less$31,596
Bachelor's Degree$34,879
Some College/ Associate Degree$32,452

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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