Customer agent job description

Corestream (corestream.com) is seeking a Customer Escalation Agent. The Customer Escalation Agent is responsible for ensuring that all customer requests and requirements are met and responded to professionally and in a timely manner. This position assures that customers receive efficient and courteous service by administering, coordinating and controlling specific customer programs and processes. Interact with customers to provide information in response to inquiries about accounts, products, and/or services within a Customer Service environment. If this sounds like you, read on…

Your MissionHeavy phone use to answer customer inquiries with a high degree of accuracy, efficiency and courtesy.Requires a significant amount of computer data entry and navigation.The ability to establish and maintain good relations with customers by providing courteous, efficient and professional service is a must.Displays a positive attitude to ensure customer satisfaction Follows quality system procedures and processes.Recognize, research, isolate and resolve customer inquiries.Type and enter information into a database while a customer is speaking Must be able to provide clear, concise ticket documentation Reviews and updates information in an internal data system Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers

Recipe for SuccessExperience working in Customer Service or call center2-15 Health and Life LicenseGood written and verbal communication skills are essential Excellent telephone skills; position communicates with many individuals, both internally and externally.Must have the demeanor and temperance to work effectively in a customer service and fast paced environment.Must work well in a team environment Must have effective problem-solving skills; exceptional organizational and multitasking abilities.Excellent decision-making skills and ability to perform complicated tasks; attention to detail.Excellent Computer SkillsBasic knowledge of Microsoft applications, especially Word and Excel.Call Center experience preferred.A High School Diploma required Minimum of 1 to 2 years of experience working in a Customer Service or call center.

Cherries on Top2+ years' experience working in the group benefits industry (medical, dental, vision, disability, life, accident, critical illness, hospital indemnity, auto & home, etc.) Experience at a technology company
About Us

Corestream is a fast-growing, cutting-edge financial and benefits technology company. We are an industry leader in the delivery of Voluntary Benefits; our proprietary software is the engine for large, Fortune-500 companies to easily and cost-effectively offer unlimited Voluntary Benefits to its employees through payroll deduction.

We have a driven, flexible, and fun team and offer competitive compensation and benefit packages. Although we are over ten years old, we still have a “start-up” culture and when we are in the office we have a casual dress code, weekly yoga, free snacks and beverages, and Friday lunches are on the house.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Looking for an opportunity where success comes naturally? Then you may have found your crew. We're looking for a Customer Experience Agent 1 to join our team.
Here's what you'd do:


The Customer Experience Agent 1 answers phones to respond to customer and subcontractor questions and requests. This individual accurately documents all calls. This individual answers questions that they are able to answer and directs all other questions to the appropriate regional operations team member. The Customer Experience Agent 1 closely monitors all call logs and ensures appropriate follow up is conducted until log is closed, with the ultimate goal of achieving total customer satisfaction


You'd be responsible for:


Answer incoming calls Transfer and operate multi-line phones Make outbound calls to subcontractors and return calls to clients Log all pertinent information from calls onto call log Communicate calls and nature of call to the appropriate regional operations team Communicate as needed with customers to ensure high quality and service expectations are met Focus on developing personal relationships with customers Process work orders and client requests in a timely and efficient manner Complete change request form for any updates to subcontractor information and provide to compliance department Client systems management Other tasks and duties, as assigned


You might be a good fit if you have:


Excellent communication skills, both written and verbal, both internal and external communication Ability to think quickly and make decisions regarding customer or subcontractor questions/issues; decide if issue can be addressed by call center representative or if it should be elevated to the appropriate regional operations team. Ability to talk on the phone and accurately type into a call log simultaneously Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word and Outlook. Ability to work flexible hours when needed. High school diploma or equivalent Minimum experience of 1year in customer service or call center position



And while not mandatory, it would be great if you also have:


Experience in a high call volume environment; i.e. 50-100 calls per day Typing speed: 50 WPM Proficient in operating multi-line phone system


Here's what to know about working here:


At BrightView, we're a tight-knit crew who are as passionate about caring for our clients as we are about each other. Though we're the nation's leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.

If you're looking to join a crew of talented go-getters who tackle big vision projects other companies could only dream of, you might just have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there's no limit to what we can do, and what you can achieve.

In addition to industry-leading development opportunities, you'll also have benefits and perks like:

Competitive salary Paid time off Medical, dental, and vision insurance


Think you've found your crew?


BrightView is an Equal Employment Opportunity and E-Verify Employer.

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, Bill Pay, financing solutions, and our highly-rated software platform used by thousands of the most successful companies across the region. Clara is backed by top global and regional investors such as Coatue, DST Global, General Catalyst, monashees, Kaszek, Canary, A*, BoxGroup, SV Angel, GFC, Picus Capital, Avid Ventures, ICONIQ Growth, Goldman Sachs, and prominent angel investors.

We're creating the future of how company finances are run and helping our customers be more successful. We aspire to empower companies to operate with agility and financial clarity, ultimately increasing the economic competitiveness of Latin America. We're looking for the best talent in the region (and beyond) to join us on this journey.

We are looking for a Customer Happiness Executive who will:Help customers through different channels Provide top quality follow up to customers Offer different solutions to improve customer satisfaction Give a world class experience Create opportunities and options for customers interested in canceling/returning orders Follow up with Tech team to solve bugs and update customers Use data to improve customer support

Our requirements for this position are:Prior experience Have worked in Customer Happiness for any other startup Have worked with Zendesk, Intercom or any similar tool Have given a great experience to customers Have worked with data to improve results LanguageSpanish & Fluent EnglishHard skills Great presentation skills Excellent writing skills (Spelling and Grammar)
Nice to Have: ZendeskSlackHubspotProblem solving skills Empathetic Communication skills
The way we do things is as important as what we do. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.

We value
* Clarity - Open and direct communication
* Simplicity - Pare things down to the essential
* Ownership - We're all owners and act like it
* Pride - Make quality products we're proud of
* Always Be Changing (ABC) - Continuous self-improvement
* Inclusivity - Every voice counts; we value each other for our shared mission and contributions

We are
* Shaping business finances in Latin America
* Driven by our 6 core values
* Proud of our inclusive and caring culture
* Certified as Top LinkedIn Startup

We offer
- Competitive salary & a robust stock ownership plan
- 100% flexible work model
- A set of benefits that are adaptable to your needs & way of life
- Opportunities for growth in a fast-paced environment
- A chance to shape B2B payments in Latin America and increase the region's economic competitiveness