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Customer agent skills for your resume and career

Updated January 8, 2025
6 min read
Customer agent example skills
Below we've compiled a list of the most critical customer agent skills. We ranked the top skills for customer agents based on the percentage of resumes they appeared on. For example, 12.3% of customer agent resumes contained data entry as a skill. Continue reading to find out what skills a customer agent needs to be successful in the workplace.

15 customer agent skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer agents use data entry:
  • Provide excellent customer service along with accuracy with data entry.
  • Input customs transactions utilizing data entry.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer agents use customer service:
  • Utilize customer service and communication skills to provide detailed procedures and instructions to non-technical customers resulting in timely problem resolution.
  • Provided telephone, online and face-to-face customer service/support within an in-demand environment where knowledge of all products was required.

3. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer agents use outbound calls:
  • Handled a high volume of inbound/outbound calls, chats and emails regarding the purchase, pickup and resale of vehicles.
  • Make outbound calls to merchants to discuss new products and services, extend contracts, and reprice as needed.

4. Customer Satisfaction

Here's how customer agents use customer satisfaction:
  • Offered appropriate appeasement options and recognized cross sell opportunities to increase customer satisfaction and enhance customer relationship.
  • Consulted with escalated customers to bring a resolution to create strong customer relationships and customer satisfaction.

5. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer agents use troubleshoot:
  • Worked with customers through phone and written communication to troubleshoot and resolve account investigations in a real-time environment.
  • Test phone lines using diagnostics test system to troubleshoot problems, verify critical line information and facilities.

6. Customer Support

Here's how customer agents use customer support:
  • Acted as backup to the Rebate Customer Support Coordinator during period of FTO and illness.
  • Provide customer support service for internal and external customers in an accurate and timely manner.

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7. Customer Inquiries

Here's how customer agents use customer inquiries:
  • Respond to all incoming customer inquiries received via telephone/written in an accurate and timely manner.
  • Assisted and problem solved customer inquiries to ensure positive customer experience.

8. Customer Accounts

Here's how customer agents use customer accounts:
  • Communicate with customers using web-based tools and makes financial decisions to protect/collect revenues and adjusts customer accounts.
  • Conflict Resolution Specialist in customer base retention and accurately annotating customer accounts based upon calls received.

9. Inbound Phone Calls

Here's how customer agents use inbound phone calls:
  • Take inbound phone calls from customers, assisting them with taking payments and answering questions about their credit accounts.
  • Answered and resolved inbound phone calls and emails pertaining to basic settings, securities, and payments using Paypal

10. Customer Calls

Here's how customer agents use customer calls:
  • Utilized knowledge of retail banking products and services to assist incoming customer calls in an efficient and quality service-oriented manner.
  • Handled and responded to inbound customer calls and efficiently managed customer needs, account management, and conflict resolution.

11. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how customer agents use telephone calls:
  • Completed telephone calls requiring assistance.
  • Handled high volume of incoming telephone calls, answered customer questions regarding billing, services problems, products and features.

12. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how customer agents use customer interaction:
  • Utilize Customer Relations Management software to document customer interactions in Windows Operating System.
  • Monitored and scored every customer interaction to provide immediate and actionable feedback.

13. Customer Issues

Here's how customer agents use customer issues:
  • Handled escalated customer issues and worked directly with customers & direct reports to bring about resolution
  • Researched customer issues and check verification issues using highly sensitive information.

14. US Customs

The US Customs and Border Protection is the United State's most prominent law enforcement agency in charge of border control, security, travel, and trade. It is responsible for enforcing government regulations on border-related activities. Their jobs include enforcing laws on traveling overseas, luggage inspection, import/export monitoring, and border patrol. The agency is based in Washington DC and comprises over 4000 federals officers maintaining peace throughout the states.

Here's how customer agents use us customs:
  • Learned proprietary database for paperwork processing and government regulations for US Customs clearance.
  • Guaranteed critical information flow by enhancing working relations with US Customs & Border Protection and maintaining close contact with customers.

15. Customer Complaints

Here's how customer agents use customer complaints:
  • Documented and resolved customer complaints Scheduled appointments for in-home estimates Consistently received monthly performance bonuses for high call volumes
  • Process customer complaints and initiates corrective actions designed to improve customer relations and services.
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List of customer agent skills to add to your resume

Customer agent skills

The most important skills for a customer agent resume and required skills for a customer agent to have include:

  • Data Entry
  • Customer Service
  • Outbound Calls
  • Customer Satisfaction
  • Troubleshoot
  • Customer Support
  • Customer Inquiries
  • Customer Accounts
  • Inbound Phone Calls
  • Customer Calls
  • Telephone Calls
  • Customer Interaction
  • Customer Issues
  • US Customs
  • Customer Complaints
  • Golf Courses
  • Computer System
  • Customer Relations
  • Credit Card
  • Customer Feedback
  • Problem Resolution
  • Billing Issues
  • Customer Retention
  • Technical Issues
  • Billing Inquiries
  • Product Knowledge
  • Customer Orders
  • Identification Card
  • Windows
  • Quality Standards
  • MVA
  • Technical Problems
  • Customer Problems
  • Customer Contacts
  • Technical Troubleshooting
  • Paypal
  • Customer Loyalty
  • Forwarders
  • Customer Solutions
  • USDA
  • Customer Grievances
  • Quality Customer Service
  • Technical Assistance
  • DOD
  • Policy Holders
  • DIRECTV
  • Billing Complaints
  • Account Holders

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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