Top Customer Agent Skills

Below we've compiled a list of the most important skills for a Customer Agent. We ranked the top skills based on the percentage of Customer Agent resumes they appeared on. For example, 19.7% of Customer Agent resumes contained Customer Service as a skill. Let's find out what skills a Customer Agent actually needs in order to be successful in the workplace.

The six most common skills found on Customer Agent resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Customer Agent jobs:
  • Utilize customer service and communication skills to provide detailed procedures and instructions to non-technical customers resulting in timely problem resolution.
  • Provide professional customer service by responding to requests for repairs/preventative maintenance on light industrial equipment across the United States.
  • Provided telephone, online and face-to-face customer service/support within an in-demand environment where knowledge of all products was required.
  • Handled escalated call center customer service calls for immediate problem resolution while meeting legal and corporate QA/QC requirements.
  • Teamed with Customer Service Representatives to investigate accounts, including approving or denying high-dollar credits and refunds.
  • Develop, recommend, and implement modifications of customer service operations and procedures to improve efficiency.
  • Utilized customer service skills to achieve customer satisfaction while handling escalations to resolve maintenance issues.
  • Maintained quality customer service by using accurate processing skills and calm demeanor assisting Maryland residents.
  • Responded to inbound customer service requests via telephone communications in an efficient and effective manner.
  • Displayed professional customer service and performed special tasks such as Store Returns Management and Associate assistance
  • Maintain quality control/satisfaction surveys, constantly seeking new ways to improve customer service.
  • Prevent customers from leaving cable company by finding reasonable solutions to customer service issues
  • Participated in the creation and implementation of the Customer Service Department procedures.
  • Provided swift and efficient check-in/ticketing/customer service assistance for embarking Alaska cruise passengers.
  • Provide excellent customer service, active listening and confidentiality on every call.
  • Provide thorough training and guidance for upcoming agents in institutional customer service.
  • Respond to inbound customer service requests via telephone and electronic mail communications.
  • Provide customer service and order transaction processing for short-order restaurant patrons.
  • Facilitated information flow between customers, dispatch control and customer service.
  • Traced packages and informed customer and customer service department of disposition.

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2. Technical Support

high Demand
Here's how Technical Support is used in Customer Agent jobs:
  • Created technical support cases for clients that requested configuration assistance with networking devices or were returning items for replacement.
  • Supported language translation between customers preferred language and Technical Support Engineers.
  • Provided documents of escalation to Technical Support for further review.
  • Provided technical support over-the-phone for Sprint customers.
  • Provide technical support for notebook and desktop computers
  • Provided international and local technical support.
  • Educated Cisco customers on online tools available to them for maintaining their accounts and also for setting up technical support cases.
  • Partnered closely with several internal departments such as billing operations, technical support, collections, and other departments as required.
  • Provided hardware and software technical support for HP printer that supported WIN XP, WIN Vista, WIN 7, WIN 8
  • Provide Billing and General Inquiry, Technical Support, and anything else required in order to retain the customer.
  • Resolved customer issues relating to billing, technical support, missed appointments and outages.
  • Assisted with billing inquiries, upgrades, billing updates, and general technical support.
  • Assisted with technical support, trouble-shooting and problem solving to exceed customer expectations.
  • Received certificate for Moment of Excellence Phone Service for cable TV technical support.
  • Answered phone in reference to client questions and provided basic technical support.
  • Provide technical support to those whose have malfunctions in service and device.
  • Processed inbound technical support calls for existing client accounts.
  • Directed all aspect of client relations and technical support.
  • Functioned as technical support for merchants receiving website payments.
  • Recorded and reported all system malfunctions to technical support.

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3. Email

high Demand
Here's how Email is used in Customer Agent jobs:
  • Created computer documentation on every phone call and email answered.
  • Emailed technicians regarding top-level tickets.
  • Optimize Marketing ROI through digital channels - Display Ads, Paid Search, Mass media, Emails, Direct mail.
  • Assisted with product order placements, from both photographers and customers, through inbound calls and emails, as well.
  • Operated multiple phone lines in order to direct, transfer calls or take messages regarding billing, emails and reservations.
  • Contacted customers by phone and email to provide information about their goods and get information necessary to complete customs process.
  • Respond to customer inquiries by phone and via email handling large volumes of inbound calls in a busy call center.
  • Processed orders, recorded payments, updated account information, phone, address, credit card, and email.
  • Answer customer service calls and emails and be able to help customers solve issues they have regarding their accounts.
  • Give directions on setup with Self Install kits, Email, as well as basic computer setup if needed.
  • Responded to customer inquiries as to status of insurance claim(s) via telephone and or email communications.
  • Supported customers having connectivity issues and assisted customers with technical issues via email, chat, and telephone.
  • Responded to customer banking inquiries via incoming phone and email, ranging from basic to extremely complex.
  • Provided email support to eBay customers in the Russian market by resolving inquiries through email and chat.
  • Answer incoming calls and emails while working on dual monitors, answer customer questions and ease customer concerns
  • Answer phone calls, emails, from customers and work to resolve their queries in real time.
  • Compose correspondence, send email, and contact passengers via phone to address and follow-up with concerns.
  • Formatted and distributed via email all company news to CP&L employees and its subsidiaries.
  • Handled escalated disputes between buyers and sellers via phone and email by fully investigating the transactions.
  • Research, respond and resolve customer complaints and issues received via inbound calls and emails.

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4. Data Entry

high Demand
Here's how Data Entry is used in Customer Agent jobs:
  • Input customs transactions utilizing data entry.
  • Job also required having proficient data entry skills and knowledge of both company and Microsoft software applications.
  • Perform data entry for customs duty, tax and other charges for client billing purposes.
  • Type 60+wpm, (required in order to maintain position) Data Entry
  • Experience: Data entry, handle customer inquiries, create repair tickets.
  • Accepted Calls while working data entry to prevent or fix fraudulent accounts.
  • Call center, data entry, and some technical work on computer.
  • Combined responsibilities of data entry, leadership and inspiring phone skills.
  • Performed Data Entry for all calls I received in the unit.
  • Perform Data Entry, Cashier and Clerical duties as required.
  • Perform data entry by following program techniques and procedures.
  • Documented calls in computer data base; data entry.
  • Performed data entry; made sales calls by telephone.
  • Initial data entry of guest travel packages.
  • Provide informal on-the-job training on MVA data entry systems, tests,regulations, policies and procedures.
  • Verified information for providers in the healthcare department in the data entry level position.
  • Helped them with their problems.Skills Usedmulti line phone, data entry
  • Implemented sales strategies Built strategic relationships with customers Excelled sales targets Demonstrated data entry

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5. Phone Calls

high Demand
Here's how Phone Calls is used in Customer Agent jobs:
  • Take inbound phone calls from customers, assisting them with taking payments and answering questions about their credit accounts.
  • Handled phone calls to and from drivers regarding required freight documents and estimated time of arrivals at customs.
  • Assisted customers placing phone calls, resolved service issues, addressed credit inquiries, and supplied rate quotes.
  • Controlled phone calls with unhappy customers and transferred calls to Customer Support when needed.
  • Conducted phone calls to customers and completed surveys in accordance with CSG policies.
  • Handle and receive incoming/outgoing phone calls regarding member's buyer protection cases.
  • Answered a multitude of phone calls regarding small banking information and accounts.
  • Answered incoming phone calls and conducted outbound follow-up calls as needed.
  • Place outgoing phone calls to potential homeowner's requesting Exterior Consultations Target
  • Answered phone calls from customers and directed them to the agent.
  • Answer phone calls to assist customers with their credit accounts.
  • Received inbound phone calls to set up reservations for guests.
  • Answered phone calls from customers responding to advertisement.
  • Answered business phone calls and takes messages.
  • Answered and directed phone calls and messages
  • Handled Over 150 phone calls a day.
  • Pick up phone calls for clients that wanted any measurements for their home, kept track of inventory.
  • Handled a large volume of phone calls, and identified opportunities to upsell products and services.
  • Make outbound phone calls through system or manually.Set appropriate callback times.
  • Received and processed incomingphone calls from customer or client base.

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6. Customer Accounts

high Demand
Here's how Customer Accounts is used in Customer Agent jobs:
  • Identify and acquire new customer accounts and manage implementation of increasing sales and/or volume through effective customer education and service promotion.
  • Communicate with customers using web-based tools and makes financial decisions to protect/collect revenues and adjusts customer accounts.
  • Conflict Resolution Specialist in customer base retention and accurately annotating customer accounts based upon calls received.
  • Provided exceptional customer service by utilizing save offers to retain customer accounts.
  • Manage customer accounts and information to ensure continuous and effective business relationships.
  • Forwarded immediate security status to customer accounts concerning unscheduled on-site alarms.
  • Provided account maintenance to customer accounts for verification purposes.
  • Provided customer service, answered customer calls, assisted with problems on customer accounts, and navigating through the PayPal website
  • Respond to client generated emails, receive inbound calls, reconcile customer accounts upon request, sending/receiving faxes.
  • Use Microsoft office tools frequently, and exercise extreme attention to detail when working with customer accounts.
  • Vetted customer accounts and practices while adjusting customer selling and buying limits appropriately as needed.
  • Assisted with all technical, billing, tracking and tracing to maintain customer accounts.
  • Take inbound calls for internal client to retain and/or cancel customer accounts.
  • Maintained customer service to customer accounts by incoming and outgoing calls.
  • Assisted in the research and verification of essential customer accounts.
  • Up sell and modify both new and existing customer accounts.
  • Record information on customer accounts on every call.
  • Make adjustments on customer accounts, e.g.
  • Handled account management including granting forbearances and issuing deferments to bring customer accounts current.
  • Utilized internet tools and CRM applications to streamline and consolidate customer accounts, support tickets and work tasks.

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7. Motor Vehicle

high Demand
Here's how Motor Vehicle is used in Customer Agent jobs:
  • Edit and enter vital stats needed for state residents to receive tags and titles for all types of motor vehicles.
  • Maintained up-to-date knowledge of state policies regarding changes in legislation pertaining to motor vehicles.
  • Update Motor Vehicle Administration records for the Vehicle Emissions Inspection Program (VEIP) extensions and Insurance Compliance.
  • Remove Suspensions & update driving records Investigating for non-compliance with motor vehicles laws and regulations and other customer support functions.

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8. Ensure Compliance

high Demand
Here's how Ensure Compliance is used in Customer Agent jobs:
  • Performed inspection of all military equipment, vehicles and personal baggage to ensure compliance with U.S. Customs regulations.
  • Reviewed decisions to ensure compliance with MD Vehicle Laws and Regulations, and maintain cases.

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9. Paypal

high Demand
Here's how Paypal is used in Customer Agent jobs:
  • Handled inbound calls from PayPal debit card customers, resolving banking, transaction and technical issues while providing outstanding customer service.
  • Communicate with customers with genuine courtesy and a strong desire to resolve any and all issues/concerns about their PayPal account.
  • Created and maintained documents which assisted agents with current changes happening with PayPal processes and procedures.
  • Promote and endorse PayPal credit products and strive to meet customer activation requirements and quotas.
  • Handled incoming customer service calls regarding Bill Me Later, a credit product of PayPal.
  • Resolve and research customer challenges regarding their PayPal accounts in an accurate and timely manner.
  • Answered Escalated customer contacts and internal agent questions specific with how PayPal's system works.
  • Answer customer inquiries on how to use PayPal and the benefits of PayPal security.
  • Manage and prioritize inbound calls from new PayPal Credit applicants and existing credit customers.
  • Educated clients regarding how to best protect themselves on the web and within PayPal.
  • Trained for 2 months on customer service and learning PayPal's computer software.
  • Resolve financial and operational issues on customers' PayPal accounts.
  • Provide information and support regarding PayPal risk policies and practices.
  • Educate customers on PayPal's safety and security features.
  • Assisted customers with disputes filed through the PayPal system.
  • Answered inbound calls from customers about their PayPal accounts.
  • Processed customers' application with the PayPal Here service.
  • Advised customers with their PayPal or eBay dispute cases.
  • Helped customers link their PayPal and eBay accounts.
  • Assist account holders with setting up PayPal accounts.

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10. Internet

high Demand
Here's how Internet is used in Customer Agent jobs:
  • Promoted to Billing and Repair Supervisor Provision modems for telephony and/or internet activation
  • Provided technical support to internet customers via telephone.
  • Confer with customers via inbound calls to troubleshoot issues with digital cable and internet service; remotely fixing issues with equipment.
  • Communicated daily with end-users via e-mail, phone call, and internet chat sessions simultaneously to generate lease reports.
  • Use of the computer systems to access accounts as well as programs in the internet browser itself.
  • Used Microsoft Word, PowerPoint, Outlook, Excel, Internet, Intranet, and IBM mainframe.
  • Speak with customers about their bills, and their cable, Internet, and phone services.
  • Used Microsoft Word, Excel, Internet and Windows in assisting customers needs and requests.
  • Trouble shooting with customer technical issues to regain internet access and cable television programming.
  • Assist users with connectivity-related issues for broadband (digital cable) Internet Service Provider.
  • Answer inbound customer calls for technical support for a major Cable Internet Provider.
  • Provide help to customers who experience network issues with their internet connections.
  • Opened service tickets for business customers regarding issues with phones and Internet.
  • Created multiple serve bundles of internet, home and wireless services.
  • Complete TCP/IP software configuration corrections for internet access & printer setup.
  • Supported communication software (Internet Explorer, Outlook Express).
  • Provided follow up on internet orders and sales.
  • Assisted customers with the installation of internet programs.
  • Up sell services for internet and cable.
  • Handled internet and phone leads.

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11. Customer Complaints

high Demand
Here's how Customer Complaints is used in Customer Agent jobs:
  • Performed Customer Service functions such as answering customer questions & assisted with customer complaints for proper escalation & resolution.
  • Process customer complaints and initiates corrective actions designed to improve customer relations and services.
  • Handle customer complaints accurately and efficiently for elite and general company guest.
  • Documented customer complaints using Remedy and calmly resolved customer issues.
  • Address and resolve customer complaints or problems in reference to vehicle registration or driver's license /id services.
  • Interpret policies, procedures and statutes in order to resolve complex transaction problems and customer complaints/questions.
  • Provide information to customers about products and services, place orders, and process customer complaints.
  • Resolved customer complaints and request, as well as answered questions provide excellent customer service.
  • Fulfilled hotel guests' special requests, executed concierge duties, and resolved customer complaints.
  • Responded to customer complaints by performing order form audits and customer callbacks.
  • Handled customer complaints by calming upset customers and deescalating the situation.
  • Recruited to handle account inquiries, customer complaints or support issues.
  • Create red flags for customer complaints for management to review.
  • Assisted with reduction of customer complaints and decreased churn rates.
  • Resolved customer complaints via phone while acting as company gatekeeper.
  • Be able to quickly type customer complaints/comments verbatim.
  • Created cases around customer complaints and repair issues.
  • Addressed and resolved customer complaints and account retention.
  • Handled and escalated all customer complaints.
  • Processed and documented customer complaints and provided conflict resolutions Assisted and reported with product exchanges and refunds Company liaison on overseas accounts

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12. Billing Questions

high Demand
Here's how Billing Questions is used in Customer Agent jobs:
  • Facilitated all customer billing questions/inquiries and resolves customer issues.
  • Respond to, handle and resolve customer inquiries * Identify and escalate customer issues * Handle customer billing questions
  • Call center environment where we assist customer with billing questions or needs dealing with their accounts.
  • Answer Customers Billing Questions and Resolve Cable Problems * Deescalate irate Customers and Resolve their issues
  • Review and revise customers' bills due to any billing Questions or concerns.
  • Responsibilities-Answered customer's billing questions-Corrected billing errors-Troubleshoot devices-Placed/tracked orders

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13. Outbound Calls

high Demand
Here's how Outbound Calls is used in Customer Agent jobs:
  • Make outbound calls to merchants to discuss new products and services, extend contracts, and reprice as needed.
  • Resolved policyholder complaints via inbound and outbound calls and online surveys and Acted as the middleman for underwriting communications.
  • Initiated outbound calls to potential and existing clients to offer products and services to fit their needs.
  • Up-trained on supervisor duties; outbound calls, answered questions and helped train new agents.
  • Answer inbound calls and make outbound calls directly related to supervisory and escalated issues.
  • Make outbound calls to new customers to welcome them and boost retention rates.
  • Placed outbound calls to medical offices to schedule delivery of pharmaceutical samples.
  • Answered 30 inbound and outbound calls daily to successfully meet daily quota.
  • Manage inbound/outbound calls providing support to customers with active home warranties.
  • Call Center Customer Service for both inbound and outbound calls.
  • Interacted with clients via inbound and outbound calls.
  • Make outbound calls to survey on customer satisfaction
  • Welcome new customers by placing outbound calls.
  • Make outbound calls about returns, replacement.
  • Processed incoming or places outbound calls to current customers regarding various Terminix service issues.
  • Place outbound calls to customers of Citizens Bank Conduct customer satisfaction surveys.
  • Sell products Handle customer issues Meet goals per month Handle inbound/outbound calls Offer solutions to retain customers

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14. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Customer Agent jobs:
  • Follow up with customers' to ensure Total Problem Resolution (TPR) Process credit card transactions.
  • Managed and processed customer credit card transactions as well as provided exquisite customer service to establish a positive relationship with customers
  • Processed customer orders for merchandise to include Data/order entry, customer mailing information validation, and credit card transactions.
  • Process and reconcile credit card transactions to ensure daily reconciliation, validate and investigate any variances.
  • Received incoming calls from customers inquiring about points accumulated from credit card transactions.
  • Adhered to company policy of checking for valid identification when processing credit card transactions.

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15. Customer Information

average Demand
Here's how Customer Information is used in Customer Agent jobs:
  • Verified customer information, followed government policies, and recorded actions taken to ensure efficiency and reduce errors.
  • Maintained high degree of professional and confidentiality working with sensitive customer information.
  • Provided customer information on ATT International Plan when soldiers/civilians traveled abroad.
  • Handled confidential customer information with discretion using bank security policies.
  • Insure proper protocol in confirming and handling customer information.
  • Maintain and update confidential customer information on individual accounts.
  • Recorded customer information to database.
  • Collected customer information for sales agents to compare the rates of multiple national carriers for home/auto insurance policies.
  • Searched accounts and input customer information and problems encountered, choosing type of system and severity level.
  • Acted with integrity while assisting the fraud department in keeping all customer information classified and secured.
  • Call outbound and verify customer information to transfer to right department.
  • Update customer information in MD State Database.
  • Dispatched jobs to technicians Input customer information into computer database.
  • Used CSG and ICOMs systems for customer information and billing.
  • Provide information on various program subscriptions Entered customer information into company database Leader in sales for Value Added Services

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16. Troubleshoot

average Demand
Here's how Troubleshoot is used in Customer Agent jobs:
  • Worked with customers through phone and written communication to troubleshoot and resolve account investigations in a real-time environment.
  • Provide technical support for customers that included troubleshooting and problem solving of technical problems.
  • Performed basic troubleshooting for customers based on equipment.
  • Provided technical support with equipment issues and troubleshooting.
  • Assist customers with technical troubleshooting.
  • Possess excellent communications skills and effectively build rapport and gain the customer s cooperation to work through the troubleshooting process.
  • Assisted in payment inquiries, confirmation of invoice receipts, troubleshoot invoice issues and dispatched cases as appropriate.
  • Received inbound calls from connected BMW vehicles to address customer concerns with the vehicle and troubleshoot occurring problems.
  • Assist with questions on products, troubleshoot satellite boxes, set up service calls, and process payments.
  • Offered additional assistance by being a direct contact for instructors who needed digital troubleshooting and had follow-up questions.
  • Test phone lines using diagnostics test system to troubleshoot problems, verify critical line information and facilities.
  • Corrected errors and discrepancies on customer billing, troubleshoot problems with service over the phone.
  • Assisted customers with troubleshooting appliances and electronics in an inbound and outbound call center environment.
  • Preformed basic troubleshooting with engineers to help diagnose issues, live transfers if needed.
  • Give accurate/appropriate information to answer questions, troubleshoot issues, and resolve complaints.
  • Assisted in troubleshooting and resolving service, equipment and billing issues.
  • Assist customers billings issue, troubleshoot customers devices, adjust profile changes
  • Assisted customers in troubleshooting and solving problems associated with their accounts.
  • Preformed troubleshooting on technical problems that customers were faced with.
  • Utilized customize troubleshooting steps to resolve printer hardware issues.

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17. Customer Calls

average Demand
Here's how Customer Calls is used in Customer Agent jobs:
  • Utilized knowledge of retail banking products and services to assist incoming customer calls in an efficient and quality service-oriented manner.
  • Handled and responded to inbound customer calls and efficiently managed customer needs, account management, and conflict resolution.
  • Operate in a predominately live contact environment, responding to a variety of incoming customer calls.
  • Answered an average of three hundred customer calls a day through the call center queue.
  • Answered a constant flow of customer calls with up to 100 calls in a day.
  • Received various customer calls including hardware, account, billing, and connectivity issues.
  • Received inbound customer calls for Hardware and Software installation, trouble shooting and changes.
  • Answer inbound customer calls for technical support for a major computer manufacture.
  • Recognize, document, and alert supervisor of trends in customer calls.
  • Handled upset customer calls who wanted to disconnect services with company.
  • Receive and record customer calls for scrap pick up.
  • Take customer calls regarding Walmart stores.
  • Answered and transferred incoming customer calls using multi-line phone system.

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18. Customer Relations

average Demand
Here's how Customer Relations is used in Customer Agent jobs:
  • Offered appropriate appeasement options and recognized cross sell opportunities to increase customer satisfaction and enhance customer relationship.
  • Established client offers by entering client information and communicating to build strong customer relations through follow-up.
  • Consulted with escalated customers to bring a resolution to create strong customer relationships and customer satisfaction.
  • Managed customer relations via chat messaging system and telephone communication.
  • Recommended and educated customers about features and benefits of products to improve satisfaction and deepen the customer relationship with the brand.
  • Answered incoming phone calls on multiple service lines, including customer relations and check verification.
  • Partner with sales team in Pacific Northwest territory to ensure customer relationships are maintained.
  • Elected by the Customer Relations Department staff to represent them at senior management.
  • Moved to Customer Relations and within 6 months offered Senior Agent Position.
  • Employed as a Customer Relations agent to retain current dissatisfied customers.
  • Supported customer relations team during heavy phone volume periods.
  • Direct TV Handled disconnect and downgrade calls for existing customers; Responsible for skillfully retaining customers through positive customer relationship building.
  • Systemized bookings; created pricing structure; maintained customer relationships and curated social media content.
  • Build and maintain enduring customer relationships to goals and objectives are archived and generate repeat business.
  • Promoted to Customer Relations Agent Assisted guests with rebooking.

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19. Customer Retention

average Demand
Here's how Customer Retention is used in Customer Agent jobs:
  • Received inbound customer retention calls.
  • Retained unsatisfied customers by assessing the customer's requirements; resulting in a 90 percent customer retention rate.
  • Generated over $100,000.00 in sales and recognized for maintaining the highest productivity and customer retention rate.
  • Position Description - Responsible for improving customer retention through programs and services provided to the customer.
  • Extended customer subscriptions, offering discount promotions to ensure high customer retention rates.
  • Managed clients in an assigned area with a focus on customer retention.
  • Completed all necessary Billing, Technical, and Customer Retention training.
  • Handled troubleshoot, account resolution and various customer retention issues.
  • Maintained a 71% success rate in customer retention Maintained a 95% customer satisfaction rate
  • Provide customer retention services to Nexxlinx clients.

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20. New Accounts

average Demand
Here's how New Accounts is used in Customer Agent jobs:
  • Set up new accounts, maintain current customer records and prepare daily report on sales for the day.
  • Provided quality customer service, set up new accounts, provided technical support and trouble shooting assistance.
  • Opened new accounts, converted old accounts, provided rates on interest bearing accounts.
  • Interview new customers and enter new accounts for the Credit Department.
  • Solicit sales for new accounts and additional service offerings.
  • Support field Sales representatives Process orders and set up new accounts.

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21. High Call Volume

average Demand
Here's how High Call Volume is used in Customer Agent jobs:
  • Answer incoming calls from Insured * Research customer bills and benefits * Handle multiple incoming lines/high call volume
  • Maintained extremely high call volume and exceeded both internal and external quality guidelines with respect to government mandated regulations.
  • Demonstrated accuracy and confidentiality while providing friendly and sincere customer service in a high call volume center.
  • Provide enhanced customer satisfaction in a high call volume commercial and residential electric service setting.
  • Utilize computer technology to handle high call volumes Promote and advertise products to potential customers
  • Call center representative with expertise providing customer support in high call volume environments.

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22. Customer Interactions

average Demand
Here's how Customer Interactions is used in Customer Agent jobs:
  • Utilize Customer Relations Management software to document customer interactions in Windows Operating System.
  • Delivered 98% retention rates by consistently ensuring meaningful customer interactions.
  • Maintained friendly and professional customer interactions on a daily basis.
  • Record customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Manage multiple-simultaneous customer interactions online.
  • Maximized customer loyalty by creating positive customer interactions and applying marketing strategies aimed at effective emphasis of product features and benefits.

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23. Identification Cards

average Demand
Here's how Identification Cards is used in Customer Agent jobs:
  • Processed and issued state identification cards, driver licenses, vehicle registration renewals, driving records and vehicle emission inspection extensions.
  • Receive and examine documents and process transaction for Identification Cards, Learner s Permits, and Driver s License.
  • Maintained up-to-date knowledge of MVA practices and procedures regarding issuance of licenses, permits, and identification cards.
  • Issue Maryland State driver's licenses and identification cards to new and existing state residents.
  • Issue license and identification cards for customers after they have successfully completed Maryland State Courses.
  • Issue Identification cards, Drivers Licenses, commercial and motorcycle licenses and special id i.e.

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24. MVA

average Demand
Here's how MVA is used in Customer Agent jobs:
  • Provided hands-on management and administrative support services essential to day-to-day operations of the MVA.
  • Trained new employees to understand how to process customer transactions, and to know MVA'S required documents.
  • Provide information for inquiries about MVA products and services as well as agencies that work with the MVA.
  • Testify on behalf of the Motor Vehicle Agency(MVA) at formal Administrative Hearings and State Courts.
  • Conducted HR activities, including interviews, recruitment, and training for new MVA employees.
  • Answered over 90 calls a day, assisting customers with general MVA questions and information.
  • Operate telephone system to support drivers, MVA branches, and other departments.
  • Update MVA system to remove erroneous entries from driving records
  • Develop training materials and formal curriculum on MVA policies and procedures andthen train personnel to improve staff performance.
  • Conduct audits, training, certification and reclassification of MVA Drivers License Agents and Customer Agents.Relicense errant and medically impaired drives.

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25. Directv

average Demand
Here's how Directv is used in Customer Agent jobs:
  • Accepted payments over the phone for DirecTV customers.
  • Retain customers part of DirecTV Technical/billing/sales support
  • Unlock customers root issue, find out wants interest and needs and tie together with Directv features and benefits.
  • Persuade customers into keeping their accounts with directv.
  • Help customers see the benefits in keeping their Directv Services Assist with billing issues.
  • Received technical training on all current and legacy DirecTV systems including receivers and accessories.

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26. Computer System

average Demand
Here's how Computer System is used in Customer Agent jobs:
  • Reviewed data input prior to incorporation into mainline computer system.
  • Worked extensively with various computer systems and programs.
  • Researched items on various computer systems and databases to resolve complaints and answer inquiries.
  • Call customers using telephone and utilize computer systems to handle skip tracing.
  • Processed and downloaded air bills into computer system.
  • Updated customer's information in computer system.
  • Retained customers for business Answered question via telephone while navigating computer system.
  • Update the computer system daily with travellers information.
  • Multi-tasked between various computer systems while s imultaneously managing customer input, account information, and sensitive customer data.

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27. Customer Questions

average Demand
Here's how Customer Questions is used in Customer Agent jobs:
  • Received inbound calls, booked reservations for customers, answered customer questions pertaining to fares, departure, and arrival times.
  • Use empowerment to resolve customer questions by using creativity and skill to provide compassionate, practical solutions.
  • Answered customer questions regarding recent product, bills, and service purchases.
  • Answered customer questions regarding claims and disputes that were filed.
  • Answer customer Questions, explain the kid care process.
  • Resolved customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.

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28. Telephone Calls

average Demand
Here's how Telephone Calls is used in Customer Agent jobs:
  • Maintained exceptional customer service by providing precise information on existing and prospective customers via inbound telephone calls.
  • Completed telephone calls requiring assistance.
  • Handled high volume of incoming telephone calls, answered customer questions regarding billing, services problems, products and features.
  • Receive telephone calls and walk-in visitors, record intake information, and verify accuracy of information and complainants.
  • Handled external telephone calls from customers interested in home and auto insurance.
  • Answer inbound telephone calls from PayPal customers answering Account Specific questions.
  • Controlled 100-200 telephone calls per day based on inbound call volume.

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29. Customer Solutions

average Demand
Here's how Customer Solutions is used in Customer Agent jobs:
  • Assist in training newly hired customer solutions agents.
  • Worked at Ebay Inc as a Customer Solutions Agent.
  • Assisted Departmental Vice President and Director in management and leadership of day-to-day activities of a team of Customer Solutions Specialists.
  • Assisted in increasing profitability in our customer solutions department through continuous training, agent development, and implementing contests.
  • Promoted from assisting consumer customers to Major Market Customer Solutions Specialist to assist corporate customers.
  • Partnered with others in within my department and across the store to individually provide customer solutions to complete the sale.

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30. Customer Loyalty

low Demand
Here's how Customer Loyalty is used in Customer Agent jobs:
  • Expressed appreciation and gratitude for customer loyalty.
  • Resolved disputes by working to implement favorable solutions in order to maintain customer loyalty.
  • Process high volume service call volume associated with corporate customer loyalty program.
  • Promote sales growth and customer loyalty with consultative selling techniques.
  • Collect and organize data regarding an unsatisfactory customer experience so that we may improve our services and retain customer loyalty.
  • Express willingness to help each customer and acknowledge all of the customer loyalty statements towards Toyota.
  • Cultivated customer loyalty an promoted goodwill toward British Airways through both good and bad circumstances.

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31. Customer Orders

low Demand
Here's how Customer Orders is used in Customer Agent jobs:
  • Administered order-to-cash process with primary responsibilities in receiving, analyzing, and processing customer orders into operating system.
  • Corrected issues with customer orders, and Tech support.
  • Processed up to customer orders per day.
  • Reviewed customer orders to identify future service opportunities relevant to enhanced customer sales and service.
  • Cancel and clear customer orders based on educated judgement.
  • Processed customer orders using several databases simultaneously

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32. Product Knowledge

low Demand
Here's how Product Knowledge is used in Customer Agent jobs:
  • Established relationships with customers through strong communication and product knowledge.
  • Maintained good industry and business knowledge and have an excellent level of product knowledge as is relevant for assigned customers/partners.
  • Uphold strong product knowledge in credit card, debit card, ACH, limitation, disputes, and account security.
  • Completed 8 weeks of training centered around product knowledge, the customer experience and the call center environment.
  • Coach and mentor new and seasoned agents to help them develop product knowledge and improve system navigation.
  • Keep product knowledge up to date, research new resolutions, add knowledge to database.
  • Utilized technical product knowledge to help customers gain confidence with their money.
  • Provide agents in terms of quality of customer service and product knowledge.
  • Use product knowledge to address customer questions and concerns.
  • Insured Product knowledge for AT&T internet, cable, landline and cell phone.

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33. Product Information

low Demand
Here's how Product Information is used in Customer Agent jobs:
  • Developed and maintained cross functional proficiency within selected departments, including buyer product information and Risk Operations.
  • Access electronic and paper filing systems to look up product information and availability.
  • Provided general product information and service contract information.
  • Assisted customers with product information, processed purchase orders for customers, as well as problem solving and handling disputes.
  • Answered/placed an average of 100+ calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Accessed electronic and paper databases to monitor inventory, look up product information, and report to senior staff.
  • Provided price quotes, product information and account activity upon request.
  • General phone sales Responsible for providing product information via phone and chat Website troubleshooting

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34. US Customs

low Demand
Here's how US Customs is used in Customer Agent jobs:
  • Learned proprietary database for paperwork processing and government regulations for US Customs clearance.
  • Guaranteed critical information flow by enhancing working relations with US Customs & Border Protection and maintaining close contact with customers.
  • Trained soldiers in the 217th Military Police Company in US customs operations.
  • Assist in the assembly of the correction packet for US customs.
  • Served as a US Customs Inspector at the military base.
  • Job Duties: Clearance of Inbound Domestic/International Freight via US Customs
  • Coordinate and import clearance through US Customs, International Freight.
  • Enforced US Customs and Border Clearance amongst all personnel with destinations controlled by the United States.
  • Enforced US customs in "draw down" of soldiers

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35. Accurate Information

low Demand
Here's how Accurate Information is used in Customer Agent jobs:
  • Recommended service options and provided details with accurate information to customers for prevention of future incident on baggage issue.
  • Researched and evaluated each customer's account and situation to provide accurate information.
  • Ensured customer satisfaction by providing the client accurate information.
  • Provide customers with accurate information regarding policies.
  • Persuaded customers to take surveys, followed script to provide accurate information.
  • Locate numbers and accurate information for persons needing certain numbers.

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36. External Customers

low Demand
Here's how External Customers is used in Customer Agent jobs:
  • Provide responses to correspondence from internal and external customers with a heavy emphasis on complaint resolution.
  • Resolved issued between internal and external customers in a productive manor.
  • Provide information and technical assistance to internal and external customers.
  • Developed training templates for internal and external customers.
  • Provided assistance and resolved issues, both process and technical for internal and external customers.
  • Provide customer support service for internal and external customers in an accurate and timely manner.
  • Explain products and services to our external customers.
  • Worked effectively with internal and external customers and was able to foster positive working relationships in an team environment.

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37. Quality Standards

low Demand
Here's how Quality Standards is used in Customer Agent jobs:
  • Manage all contacts with customer to required quality standards, meet client expectations.
  • Maintained excellent phone etiquette and met all quality standards.
  • Provided excellent customer service in a fast-paced and high tension environment in all customers contact situations according to company quality standards.
  • Meet individual and quality standards to achieve departmental performance goals by handling all calls courteously, politely and professionally.
  • Used the automated and training tools provided to deliver exceptional customer service to meet department productivity and quality standards.
  • Displayed keen benefit knowledge by resolving benefit inquires with exceptional accuracy and clarity while exceeding corporate quality standards.

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38. Problem Resolution

low Demand
Here's how Problem Resolution is used in Customer Agent jobs:
  • Anticipated and facilitated problem resolution on all issues to meet or exceed total satisfaction of customers.
  • Related issues to other departments while initiating collaborative problem resolution.
  • Provided excellent customer assistance with timely problem resolution.
  • Calm angry customers, repair customer's trust, and find resources for problem resolution.
  • Escalate calls to the right second-level support team for further assistance for problem resolution.
  • Locate resources for problem resolution, and design best-option solutions.

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39. New Agents

low Demand
Here's how New Agents is used in Customer Agent jobs:
  • Do presentations at team meetings to give up to date information to new agents and team members.
  • Assist in training new agents and scripting call openings that have improved efficiency and quality excellence.
  • Used disputes and training experience to mentor new agents.
  • Mentor new agents to assist with their development
  • Mentored new agents and ensured compliance with organizational standards and industry regulations.
  • Team leader :assisted new agents coming out of training with basic questions to help them complete the call.

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40. Comcast

low Demand
Here's how Comcast is used in Customer Agent jobs:
  • Answered customer calls for Comcast project * Troubleshot all internet and wireless internet connection issues
  • Designed meetings and trained employees on Comcast systems: CSG, ICOMS, ETS, NPAC, WebEx and CTNA.
  • Demonstrate awareness of company policies and procedures by following Comcast guidelines.
  • Retain Comcast customers through Added this resolving customer complaints/concerns.
  • Retain 95% of Comcast customers by probing for current level of satisfaction and overcome concerns, resolving customer complaints.
  • Job Title: CAE Customer Associate Executive Responsibilities included: Customer Associate Executive for Comcast and AT&T Contract.

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41. Appropriate Changes

low Demand
Here's how Appropriate Changes is used in Customer Agent jobs:
  • Create follow-ups to ensure that appropriate changes were made to resolve customers' problems with emphasis on empathy.
  • Recorded customer information for office records and made appropriate changes upon receipt of ticketing, cancellation and other pertinent information.
  • Initiate and implement appropriate changes within the telephone switch Resolution and follow-up of escalated telephone customer service calls.
  • Maintained business and government accounts in customer's database and ensured system reflected appropriate changes.
  • Confirmed appropriate changes are made to resolve customers problems which increased customer satisfaction.
  • Conferred with customers by telephone to deliver information about products or services and concluded appropriate changes.

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42. Irate Customers

low Demand
Here's how Irate Customers is used in Customer Agent jobs:
  • Deal with irate customers and handle escalated calls from both customer service and technical escalation sides.
  • Assist irate customers will bill inquires and provide answers with bill breakdowns.
  • Handled benefits and claims calls *Ability to deal with irate customers using empathy, software knowledge and excellent communication skills.
  • Recognized for ability to sympathize with irate customers and diffuse the situation.

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43. Customer Grievances

low Demand
Here's how Customer Grievances is used in Customer Agent jobs:
  • Manage customer grievances including correcting erroneous information.
  • Handle customer grievances directed to the Newark office, with the authority to compensate customers.
  • Communicated unresolved customer grievances to appropriate department for investigation
  • Refer unresolved customer grievances to designated departments for further investigation or notify them of claim investigation results and/or any planned adjustments.
  • Assisted customers with billing and technical issues as well as assisted with unresolved customer grievances to designated departments for further investigation.
  • Refer unresolved customer grievances to designated departments Review insurance policy terms to determine whether a particular loss is covered by insurance.

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44. Potential Customers

low Demand
Here's how Potential Customers is used in Customer Agent jobs:
  • Attracted potential customers by suggesting eBay business, explaining relevant information to assist customers in making a decision.
  • Provided information about products and services to potential customers.
  • Attract and Sale to potential customers by answering product and service questions.
  • Handled credit review/inquiry/investigation of potential customers.
  • Assure quality and accurate representation of products; represent the company professionally and ensure that potential customers have an exceptional experience.
  • Received over 200 inbound calls attracting potential customers by answering billing questions and giving suggestive information about other products and services.

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45. Usda

low Demand
Here's how Usda is used in Customer Agent jobs:
  • Trained by certified USDA inspectors and received Navy Customers Boarder Clearance certificates.
  • Conducted over 2,500 vehicle and equipment Customs inspections while adhering to USDA/CBP guidelines and procedures.
  • Trained at Fort Dix, New Jersey by the Army, Navy, Homeland Security, US Customs, & USDA.

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46. CRM

low Demand
Here's how CRM is used in Customer Agent jobs:
  • Worked with numerous government systems including DSS, EBS, SAP, and CRM as well as standard Microsoft systems.
  • Updated and entered new customers' information in dealerships' CRM software correctly.
  • Adhere to published policies and procedures and ensure that all consumer interactions are properly document in SAP CRM.
  • Utilize powerful time-saving tools within CRM application to provide effective, fast, and mass-capable marketing and communication
  • Enter rebate application information into CRM (Customer Relationship Management.)
  • Worked in customer service department entering information into customer relationship management (CRM).

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47. Company Policies

low Demand
Here's how Company Policies is used in Customer Agent jobs:
  • Educated customers on company policies and procedures answered any questions and recorded feedback for corporate review.
  • Service customers in return exchanges, keep store clean and in order, answer questions towards company policies credit cards etc.
  • Assisted and educated customers about credit and their credit account, advised about company policies and found solutions for the customers.
  • Assist supervisors in new-hire training and development with an emphasis on providing an understanding and adherence to company policies and procedures.
  • De-escalated tough situations according to the company policies.
  • Provided excellent customer service to Medicare/Medicaid providers and junior representatives by explaining company policies and procedures and responded to routine inquiries.

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48. Technical Problems

low Demand
Here's how Technical Problems is used in Customer Agent jobs:
  • Communicated technical problems in customer friendly language.
  • Interacted with customers to resolve account issues, trouble shoot technical problems and sell and upgrade equipment.
  • Assisted customers with resolving inkjet printers, printer/fax/copier/scanner (all-in-one) technical problems.
  • Possess strong public relations and communication skills by identifying and resolving technical problems independently.
  • Demonstrated ability to handle difficult and/or agitated customers while conveying genuine empathy for their technical problems.
  • Gained experience working with customers, finding solutions to a variety of technical problems, and restocking the floor inventory.

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49. DOD

low Demand
Here's how DOD is used in Customer Agent jobs:
  • Briefed over 32,000 transient soldiers and DOD personnel into search areas resulting in collection of 43,000 pieces of contraband.
  • Eliminated the flow of restricted and prohibited articles into the U.S. through DoD Channels.
  • Conducted passenger screening, amnesty and security briefs on 165,433 military and DOD passengers.
  • Ensured that DoD personnel were processed in an organized and timely manner in coordination with United States Airforce flight schedules.
  • Assist customers with accessing DOD EMALL.

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50. Retention Agent

low Demand
Here's how Retention Agent is used in Customer Agent jobs:
  • Trained and chosen to become a retention agent to utilize my proficient skills to pitch and close sales to customers.
  • Meet all matrix requirements and goals proper for retention agents.

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20 Most Common Skill for a Customer Agent

Customer Service26.2%
Technical Support7.8%
Email6.8%
Data Entry5.9%
Phone Calls5.4%
Customer Accounts5.2%
Motor Vehicle4.6%
Ensure Compliance4.1%

Typical Skill-Sets Required For A Customer Agent

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
19.7%
19.7%
2
2
Technical Support
Technical Support
5.8%
5.8%
3
3
Email
Email
5.1%
5.1%
4
4
Data Entry
Data Entry
4.4%
4.4%
5
5
Phone Calls
Phone Calls
4.1%
4.1%
6
6
Customer Accounts
Customer Accounts
3.9%
3.9%
7
7
Motor Vehicle
Motor Vehicle
3.5%
3.5%
8
8
Ensure Compliance
Ensure Compliance
3%
3%
9
9
Paypal
Paypal
3%
3%
10
10
Internet
Internet
2.5%
2.5%
11
11
Customer Complaints
Customer Complaints
2.4%
2.4%
12
12
Billing Questions
Billing Questions
2.3%
2.3%
13
13
Outbound Calls
Outbound Calls
2.1%
2.1%
14
14
Credit Card Transactions
Credit Card Transactions
2.1%
2.1%
15
15
Customer Information
Customer Information
2%
2%
16
16
Troubleshoot
Troubleshoot
1.9%
1.9%
17
17
Customer Calls
Customer Calls
1.8%
1.8%
18
18
Customer Relations
Customer Relations
1.8%
1.8%
19
19
Customer Retention
Customer Retention
1.8%
1.8%
20
20
New Accounts
New Accounts
1.8%
1.8%
21
21
High Call Volume
High Call Volume
1.6%
1.6%
22
22
Customer Interactions
Customer Interactions
1.6%
1.6%
23
23
Identification Cards
Identification Cards
1.4%
1.4%
24
24
MVA
MVA
1.4%
1.4%
25
25
Directv
Directv
1.2%
1.2%
26
26
Computer System
Computer System
1.1%
1.1%
27
27
Customer Questions
Customer Questions
1%
1%
28
28
Telephone Calls
Telephone Calls
1%
1%
29
29
Customer Solutions
Customer Solutions
0.9%
0.9%
30
30
Customer Loyalty
Customer Loyalty
0.8%
0.8%
31
31
Customer Orders
Customer Orders
0.8%
0.8%
32
32
Product Knowledge
Product Knowledge
0.8%
0.8%
33
33
Product Information
Product Information
0.8%
0.8%
34
34
US Customs
US Customs
0.7%
0.7%
35
35
Accurate Information
Accurate Information
0.7%
0.7%
36
36
External Customers
External Customers
0.7%
0.7%
37
37
Quality Standards
Quality Standards
0.7%
0.7%
38
38
Problem Resolution
Problem Resolution
0.7%
0.7%
39
39
New Agents
New Agents
0.7%
0.7%
40
40
Comcast
Comcast
0.7%
0.7%
41
41
Appropriate Changes
Appropriate Changes
0.7%
0.7%
42
42
Irate Customers
Irate Customers
0.6%
0.6%
43
43
Customer Grievances
Customer Grievances
0.6%
0.6%
44
44
Potential Customers
Potential Customers
0.6%
0.6%
45
45
Usda
Usda
0.6%
0.6%
46
46
CRM
CRM
0.5%
0.5%
47
47
Company Policies
Company Policies
0.5%
0.5%
48
48
Technical Problems
Technical Problems
0.5%
0.5%
49
49
DOD
DOD
0.5%
0.5%
50
50
Retention Agent
Retention Agent
0.5%
0.5%

74,834 Customer Agent Jobs

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