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Job outlook for customer agents in the United States
Customer agent job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer agent job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer agents are projected over the next decade.
Customer agent salaries have increased 11% for customer agents in the last 5 years.
There are over 469,642 customer agents currently employed in the United States.
There are 211,832 active customer agent job openings in the US.
The average customer agent salary is $31,834.
Are customer agent jobs in demand?
No, customer agent jobs are not in demand. Customer agent demand is projected to decline -4% from 2018 to 2028.
Customer agent job and salary trends over time
Compare the number of customer agent jobs and the average customer agent salary over time.
Customer agent jobs over time
Customer agent job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 469,642 | 0.14% |
| 2020 | 477,423 | 0.14% |
| 2019 | 491,912 | 0.15% |
| 2018 | 483,852 | 0.15% |
| 2017 | 466,393 | 0.14% |
Average customer agent salary over time
Customer agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $31,834 | $15.30 | +3.2% |
| 2025 | $30,839 | $14.83 | +2.8% |
| 2024 | $29,986 | $14.42 | +2.6% |
| 2023 | $29,222 | $14.05 | +1.8% |
| 2022 | $28,698 | $13.80 | +1.8% |
Customer agent jobs by state
The map below shows you the number of customer agent job openings in each state. The darker areas on the map show where customer agents earn the highest salaries across all 50 states.
Average salary: Job openings:
Most common states for customer agents
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 1,027 | 77% |
| 2 | North Dakota | 755,393 | 548 | 73% |
| 3 | Montana | 1,050,493 | 634 | 60% |
| 4 | Iowa | 3,145,711 | 1,851 | 59% |
| 5 | Delaware | 961,939 | 568 | 59% |
| 6 | Nebraska | 1,920,076 | 1,123 | 58% |
| 7 | South Dakota | 869,666 | 504 | 58% |
| 8 | Minnesota | 5,576,606 | 3,117 | 56% |
| 9 | New Hampshire | 1,342,795 | 730 | 54% |
| 10 | Vermont | 623,657 | 336 | 54% |
| 11 | Missouri | 6,113,532 | 3,121 | 51% |
| 12 | Wyoming | 579,315 | 297 | 51% |
| 13 | Kansas | 2,913,123 | 1,446 | 50% |
| 14 | Massachusetts | 6,859,819 | 3,361 | 49% |
| 15 | West Virginia | 1,815,857 | 842 | 46% |
| 16 | Idaho | 1,716,943 | 785 | 46% |
| 17 | Arizona | 7,016,270 | 3,069 | 44% |
| 18 | Illinois | 12,802,023 | 5,458 | 43% |
| 19 | Colorado | 5,607,154 | 2,349 | 42% |
| 20 | Rhode Island | 1,059,639 | 430 | 41% |
Most common cities for customer agents
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Naperville | 4 | 3% | $31,889 |
| 2 | Rockford | 4 | 3% | $32,032 |
| 3 | Aurora | 2 | 1% | $31,871 |
| 4 | Corpus Christi | 2 | 1% | $28,606 |
| 5 | Fishers | 1 | 1% | $32,375 |
| 6 | Joliet | 1 | 1% | $31,789 |
| 7 | Jonesboro | 1 | 1% | $25,372 |
| 8 | Las Vegas | 3 | 0% | $31,892 |
| 9 | Chicago | 2 | 0% | $31,944 |
| 10 | Atlanta | 1 | 0% | $26,747 |
| 11 | Buffalo | 1 | 0% | $38,919 |
| 12 | Jacksonville | 1 | 0% | $27,000 |
| 13 | Los Angeles | 1 | 0% | $35,922 |