Customer Service Supervisor
Customer assistant job in Elgin, IL
The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.
Major Duties and Responsibilities:
• Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs
• Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience
• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills
• Conducts new employee orientations, trains and coaches Store Associates
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
• Provides direction, support, and ongoing feedback of overall performance to staff members
• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
• Ensures company standards are met for store and associate appearance
• Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate
• Willingness to participate in continued education, including product knowledge and professional development
• Assists management team with inventory management
• Performs all duties of a store associate while functioning as a Customer Service Manager
• Performs all duties as directed by managers
Qualifications
• Must be 21 years of age
• 1-2 years retail management experience. Demonstrates supervisory and training/coaching skills
• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
• Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type
• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cash and make change accurately
• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and/or walk for extended periods of time
• Ability to follow directions and complete assignments
• Perform all duties as assigned by supervisors
• Ability to repeatedly walk up and down stairs
• Ability to work in cold areas
*The pay range for this position is $19.00-$24.00
Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.
Qualifications
Skills
Behaviors
:
Motivations
:
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Client Services Associate
Customer assistant job in Lincolnshire, IL
We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Under general supervision, act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed. Prepare and submit response quotes for work. Help prepare responses to Requests for Proposals (RFPs) and more complex quotes. Work with clients and the technical laboratory to scope work for proposal. Collaborate with clients to help ensure service is being delivered and provide follow up as needed. Monitor SGS activities against quote scope, schedule teleconferences and face to face meetings as needed. Maintain pricelists. Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction. Follow Training SOP for training and training records.
Use of general knowledge of Biopharmaceutical and/or pharmaceutical analysis from development to commercial testing encompassing methods development, validation or method transfer
Work with departments to ensure Technical and analytical Interpretation of client compendia or other reference Bioanalytical or Analytical methods to scope out requirements to meet client needs
Prepare proposals in a way that matches client enquires
Scope and speed of decision is critical to help engage new & keep existing clients happy in our services.
Incorrect scoping of work has potential to not meet client/regulatory requirements and open SGS to regulatory scrutiny.
Review & approve routine quotes
Able to review & interpret compendial and client methods to gather relevant information from the technical experts & department heads to scope out the effort and or resources required.
Uses general knowledge to develop & present technical solutions to clients in proposals indicating cost timelines & resource
With support and details from departments construct complex proposals including Development, validation, transfer or stability studies for review by the Department Heads or TCM's.
Qualifications
Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science
3 - 5 years' experience working as a scientist in a lab environment or equivalent
1 - 2 years' experience in a customer service position - preferred.
Additional Information
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call ************ for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
Customer Support Specialist
Customer assistant job in Chicago, IL
We are currently seeking a meticulous and highly motivated Customer Support Specialist to join our AMC Operations team. This role offers a unique opportunity for personal and professional growth, as you will be challenged to deliver industry-leading customer service and contribute to continuous process improvement.
Responsibilities:
Develop lasting relationships with clients and appraisers
Strong, detailed, and respectful communication required to understand and meet the needs of clients and the Customer Support Team
Handling challenging client requests and questions as needed with a positive and effective approach
Ability to have challenging conversations with appraisers and Customers, while keeping the end goal of meeting client needs in mind
Effectively managing emails, providing clear and timely responses
Reviewing order details and resolving any conflicts, discrepancies, or errors
Identifying efficiencies in the workflow and providing suggestions to the management team
Managing a queue-based workload that requires quick decision making, prompt communication and ability to move orders through statuses in a timely manner
Reviewing order details with the ability to identify mistakes
Ensuring new orders are assigned efficiently with the highest level of quality and diligence.
Utilizing established policies and industry guidelines/procedures to ensure efficient workflow
Managing risk by ensuring no information, documentation, or commentary is used causing AIR or USPAP violations
Working independently and as a team to achieve goals and meet company expectations
Seeking opportunities to expand knowledge of the appraisal and real estate industry
Supporting a continuous improvement environment and providing suggestions or shared ideas to improve procedures and/or policies
Meeting or exceeding specific departmental and personal goals.
Exceptional customer service when answering phones and meeting SLA's.
Skills you'll need:
Comfortable in a high-production environment
Immaculate interpersonal communication skills
Experience in the Appraisal business (minimum 2 years)
Proficient experience with Microsoft Office
Experience in continuous process improvement and proactive problem-solving
Ability to work effectively in a fast-paced, team-oriented environment
Nice to have:
USPAP Certification
Located local to Rosemont, IL or Toledo, OH (Hybrid work schedule)
Benefits:
Medical, Dental, Vision, Life
401(k)
Hybrid work environment
Competitive PTO and Sick leave
About Us:
We are a high-energy, collaborative company that is revolutionizing the real estate appraisal industry in the United States. We value flexibility, dedication, and humility, and we are committed to working together to achieve our goals. If you're looking for a challenging and rewarding opportunity to grow your skills and make a real impact, we encourage you to apply.
Client Services Representative Starting pay $18-$21
Customer assistant job in Harvard, IL
We are immediately hiring for an enthusiastic, bilingual client service representative for our fast-paced, growing office located in Harvard, IL. The client services representative will be responsible for handling the needs of customers and assisting them with information on products and services provided by our company. A successful candidate will have an open and approachable demeanor, a strong work ethic, and a desire to remain up-to-date on product information.
The successful candidate will enjoy working fixed hours, Monday through Friday from 9:00 a.m. to 6:00 p.m. Employees are paid weekly, an evaluation and merit increase is provided upon completion of training (90 days), and benefits are provided the 1st of the month following 30 days of employment. Benefits include major medical, dental, vision, STD, LTD, life, and AD&D coverage. 401(k) benefits are provided with a 4% employer match on a 5% contribution. Holiday pay and paid time off are generously provided benefits upon completion of 60 days of work.
Client Services Representative Duties and Responsibilities
Assist customers with financial advice and information.
Answer questions from customers over the phone and in person.
Provide customers with customer service and insurance information.
Be knowledgeable about products and services offered by the company.
Be able to respond to customer's needs quickly.
Send registered mail to customers.
Provide analysis of customer data.
Client Services Representative Qualifications and Requirements
High School Diploma or GED.
Bilingual (English / Spanish) is a must.
Two years experience in a customer service, office administration, or related position.
Csr & Sales Associate
Customer assistant job in Chicago, IL
Job Description
Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money?
At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction.
You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed.
Compensation & Benefits
Hourly or Commission-Only Options (depending on experience)
Average Weekly Pay: $800-$1,500
Bonus Incentives: cash prizes, team trips, and contests
Paid Training and continuous mentorship from industry leaders
Career Growth: opportunities to move into leadership or management
Travel Opportunities - regional events, retreats, and conferences
Fun, supportive environment - team nights, networking, and recognition events
Compensation:
$800 - $1,500 per week
Responsibilities:
Engage with customers to understand their needs and provide tailored solutions.
Represent top brands with professionalism and enthusiasm during face-to-face interactions.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Participate in ongoing training sessions to refine your sales and communication skills.
Contribute to a positive team environment by sharing insights and supporting colleagues.
Track and report sales activities and outcomes to ensure transparency and accountability.
Adapt to changing market trends and customer preferences to maintain a competitive edge.
Qualifications:
Experience in customer service or sales is a plus, but not required.
Ability to engage and communicate effectively with diverse customers.
Proven track record of working collaboratively in a team setting.
Strong problem-solving skills to tailor solutions to customer needs.
Willingness to learn and adapt to new sales techniques and market trends.
Ability to maintain professionalism and enthusiasm in face-to-face interactions.
Comfortable with tracking and reporting sales activities for transparency and growth.
About Company
Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.
Customer Success Executive
Customer assistant job in Chicago, IL
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners.
What You Get to Do in This Role:
Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.
Qualifications
The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.
To be successful in this role, you will need:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Educational Background: BA/BS or equivalent required, Master's degree preferred.
Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.
Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments.
C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises.
Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.
Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Seeking Individuals with Customer Service Skills
Customer assistant job in Chicago, IL
We are actively seeking upbeat, motivated and accountable team players to join our marketing team in a joint marketing and customer service function. This is a great opportunity for individuals who need flexible hours, great income, and the ability to work in a telecommute capacity FT or PT.
Don't waste gas, time and money commuting! We offer dynamic team support and training to qualified individuals who are ready to make a difference and realize time and financial freedom. You must be a people person, have a strong desire to help others and think outside the box. Generous Commission Base with Bonuses and Incentives. Please submit your resume and qualified candidates will be contacted to set up an interview.
Skills Needed:
Proficient in MS Office
Basic Computer Knowledge and Skills
Think Outside The Box
Excellent Written and Verbal Communication Skills
People Person
Coachable
Accountable
Self-Starter
Strong Drive For Success
Required
Up to Date Computer with High Speed Internet
Phone Access
Customer Service Expert
Customer assistant job in Lake Forest, IL
Job DescriptionBenefits:
Bonus based on performance
Flexible schedule
Training & development
BENEFIT/PERKS
Competitive Compensation
Part-Time, 25 hours per week, may include Saturdays
WHAT YOU BRING TO THE TABLE
Previous retail customer service or sales experience, including but not limited to:
Ability to translate customer requirements into final products or services
Multitasking: must have the ability to process multiple requests/projects simultaneously
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
Proficiency with Microsoft Office applications, Google Suite, and Windows is preferred
Ability to work flexible hours
WHAT WE EXPECT OF YOU
Assist customers with shipping and packaging services
Assist customers with their needs in person, through email, and by phone
Process customer sales through the point-of-sale system
Upsell, cross-sell, and actively participate in marketing and promotional initiatives
Open and close the center, which includes cash registers, computers, and other center systems
Assist management in maintaining, ordering, and stocking inventory
Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sort and deposit mail in private mailboxes
Capture, complete tasks, and organize Virtual Mail
Maintain the center consistent with established standards
JOB REQUIREMENTS, INCLUDING PHYSICAL AND SAFETY
A high school diploma or equivalent
Valid drivers license
Must be able to stand behind a sales counter for extended periods of time (60+ minutes)
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, telephone, and in person
Must perform all duties in a safe and efficient manner
COMPANY OVERVIEW
PostNet IL106 has been in business since 1992 and, through the years, has continued to support Lake Forest, Lake Bluff, and the surrounding communities by providing small businesses and consumers with high-quality printing and shipping solutions that make life easier.
Each franchise is independently owned and operated by local owners who are keenly focused on helping the businesses and individuals in their community succeed.
At PostNet, our people enable us to achieve our purpose.
Customer Retention Specialist
Customer assistant job in Elk Grove Village, IL
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Training & development
Wellness resources
About the Role:
As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions.
Responsibilities:
Engage with customers to address inquiries and resolve issues promptly.
Develop and implement customer retention strategies to enhance satisfaction.
Analyze customer feedback and data to identify trends and opportunities.
Collaborate with team members to create personalized follow-up plans.
Monitor customer interactions to ensure service excellence and compliance.
Maintain accurate records of customer communications and resolutions.
Utilize CRM software to track customer engagement and retention metrics.
Assist in creating customer loyalty programs and promotions.
Maintain a low or no anxiety position
Requirements:
Proven experience in customer service or retention roles, preferably in the service industry.
Strong communication and interpersonal skills with a customer-centric attitude.
Ability to analyze data and derive actionable insights.
Familiarity with CRM systems and customer engagement tools.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
High school diploma or equivalent; degree in business or related field preferred.
Positive demeanor and a passion for helping others.
Ability to keep the everyday anxious situations at a very low position to remain effective in the role
About Us:
Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.
Apparel customer Assistance - Part Time
Customer assistant job in Naperville, IL
Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment.
Job Description
Apply Online At: ************ and Req ID 1261605
The Apparel Customer Assistance Associate is responsible for enhancing the experience of customers and driving sales by providing proactive sales assistance ands support to customers for Sears Apparel in Ready to Wear, Men's Fashions, Kid's Fashions, Baby Hardlines and Home Fashions in-store by maintaining merchandise standards, ensuring the sales floor is Ready All Day and maintaining visual displays.
Qualifications
Apply Online At: ************ and Req ID 1261605
Education: No requirement* 1-2 years experience* Ability to partner with other Associates in the store in order to enhance the customer experience
* Ability to listen to customers, understand their needs and provide them with superior service
Additional Information
All your information will be kept confidential according to EEO guidelines.
Apply online to be considered: ************ and Req ID 1261605
Customer Relationship Liaison
Customer assistant job in West Chicago, IL
Job DescriptionDescription:
· Acts as a point of client contact for the delivery of medical equipment to nursing facilities and patient homes.
· Responds to customer needs, concerns, and complaints
· Consults with clients on products and necessary equipment
· Obtains all documentation to be scanned and batched at the Branch
· Manages all follow-up functions with the account, post set-up
· Oversees all transactions coming from a specific account(s), including all referral sources
· Obtains all required documentation for orders to be entered into the system, service scheduling, and billing/payment
· Proactively resolves issues by anticipating and identifying problems, then coordinating the appropriate solution(s)
· Troubleshoots any issues that may arise with the accounts and any relevant on-site departments
· Assists in the utilization process, as well as, transitioning patients to capitation switch-outs
· Coordinates patient services and scheduling set-up
· Identifies and develops strategic relationships within the institution that will enhance patient care
· Performs timely follow-up on all delivered products/services
· Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis
· Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team
Requirements:
High School diploma required
At least 2 years of related customer relationship experience, preferably in DME, or medical-related services
Demonstrated ability to build and maintain solid working relationships with internal and external customers
Participate in training and development to become qualified to perform the essential job functions
Geographically located within the assigned territory
Must possess a Valid Driver's License
Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Mathematical proficiency, with a strong ability to understand, interpret, and develop spreadsheet data
Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Customer Service agent
Customer assistant job in Chicago, IL
Fortuna Chicago was created to acquire and retain customers in a personalized manner for all types of companies. Today, we lead the way within the Chicago area in live marketing experiences, specifically for our innovative brand awareness and PR campaigns. Here at Fortuna Chicago we understand the idea of marketing is not a unique concept, but the execution of a business that delivers excellence in PR and marketing makes the company remarkable.
Job Description
As a Customer Service Agent, your role will require you to establish relationships with our client base through inbound and outbound sales operations. You'll discuss the services available and turn opportunities into sales by identifying customer needs and promoting the benefits.
Salary range: $44000 - $52000 per year.
Responsibilities
Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.
Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.
Acknowledge and address all customer inquiries on time.
Attract potential customers by answering product and service questions. Suggest information about products and services.
Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.
Suggest potential products and services to management by collecting customer information and analyzing customer needs.
Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.
Address any issues that may arise and escalate to management for their engagement and support.
Handle other duties as needed.
Qualifications
High school diploma.
You understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued.
Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving).
Showcase a professional and friendly manner when interacting with customers.
Ability to calmly respond to customers whatever the circumstances.
Ability to build rapport and develop a relationship with our customers.
Team skills (supporting other team members and providing answers to questions to other colleagues).
Additional Information
All your information will be kept confidential according to EEO guidelines.
Full-Time ORD Customer Service Airport Agent
Customer assistant job in Chicago, IL
Responsibilities
How will you make an impact?
Responsibilities
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
May work in the Baggage Service Office to track the location of baggage and handle passenger questions
Qualifications
Who are we looking for?
Requirements
Minimum age: 18
High school diploma, GED, or international equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
Flexible to work additional hours with short notice when operationally necessary
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Must be customer focused, detail oriented, and interested about the airline industry
Able to communicate in a clear, polite, and friendly manner
Must be comfortable working with computers and ability to learn new computer programs
Must be able to read, write, fluently speak, and understand the English language
Authorized to work in the United States without sponsorship
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
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Auto-ApplyCustomer Retention Specialist
Customer assistant job in Elk Grove Village, IL
Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Training & development
Wellness resources
About the Role:As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions.
Responsibilities:
Engage with customers to address inquiries and resolve issues promptly.
Develop and implement customer retention strategies to enhance satisfaction.
Analyze customer feedback and data to identify trends and opportunities.
Collaborate with team members to create personalized follow-up plans.
Monitor customer interactions to ensure service excellence and compliance.
Maintain accurate records of customer communications and resolutions.
Utilize CRM software to track customer engagement and retention metrics.
Assist in creating customer loyalty programs and promotions.
Maintain a low or no anxiety position
Requirements:
Proven experience in customer service or retention roles, preferably in the service industry.
Strong communication and interpersonal skills with a customer-centric attitude.
Ability to analyze data and derive actionable insights.
Familiarity with CRM systems and customer engagement tools.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
High school diploma or equivalent; degree in business or related field preferred.
Positive demeanor and a passion for helping others.
Ability to keep the everyday anxious situations at a very low position to remain effective in the role
About Us:Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow. Compensation: $17.00 - $26.00 per hour
Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Auto-ApplyCustomer Service Expert
Customer assistant job in Lake Forest, IL
Replies within 24 hours Benefits:
Bonus based on performance
Flexible schedule
Training & development
BENEFIT/PERKS
Competitive Compensation
Part-Time, 25 hours per week, may include Saturdays
WHAT YOU BRING TO THE TABLE
Previous retail customer service or sales experience, including but not limited to:
Ability to translate customer requirements into final products or services
Multitasking: must have the ability to process multiple requests/projects simultaneously
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
Proficiency with Microsoft Office applications, Google Suite, and Windows is preferred
Ability to work flexible hours
WHAT WE EXPECT OF YOU
Assist customers with shipping and packaging services
Assist customers with their needs in person, through email, and by phone
Process customer sales through the point-of-sale system
Upsell, cross-sell, and actively participate in marketing and promotional initiatives
Open and close the center, which includes cash registers, computers, and other center systems
Assist management in maintaining, ordering, and stocking inventory
Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sort and deposit mail in private mailboxes
Capture, complete tasks, and organize Virtual Mail
Maintain the center consistent with established standards
JOB REQUIREMENTS, INCLUDING PHYSICAL AND SAFETY
A high school diploma or equivalent
Valid driver's license
Must be able to stand behind a sales counter for extended periods of time (60+ minutes)
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, telephone, and in person
Must perform all duties in a safe and efficient manner
COMPANY OVERVIEW
PostNet IL106 has been in business since 1992 and, through the years, has continued to support Lake Forest, Lake Bluff, and the surrounding communities by providing small businesses and consumers with high-quality printing and shipping solutions that make life easier.
Each franchise is independently owned and operated by local owners who are keenly focused on helping the businesses and individuals in their community succeed. At PostNet, our people enable us to achieve our purpose. Compensation: $15.00 - $17.00 per hour
At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Auto-ApplyEntry Level Claims Call Center Specialist
Customer assistant job in Chicago, IL
Job Description
We are seeking Claims Call Center Specialists for our growing insurance company!
The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.
What is it like to be a Claims Call Center Specialist?
As a Claims Call Center Specialist at Warrior Insurance Network (WIN), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients.
Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives!
DUTIES & RESPONSIBILITIES:
Record accident facts as reported by insured's and/or claimants
Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported
Assist adjusters by directing customers through the claims process and answering claims related questions
Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
Contribute to maintaining call volume commensurate with unit objectives
Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
Work on special projects as directed
QUALIFICATIONS REQUIRED:
Excellent phone communication skills.
Solid organizational and interpersonal skills
Good typing/data entry skills (min. 30 wpm)
Good PC skills
Preferred:
High School Diploma or Equivalent
Prior customer service experience
Insurance experience is a plus!
Warrior Insurance Network (WIN) provides a competitive benefits package to all full- time employees. Following are some of the perks Warrior Insurance Network (WIN) employees receive:
Competitive Salaries
Commitment to your Training & Development
Medical and Dental and Vision Reimbursement
Short Term Disability/Long Term Disability
Life Insurance
Flexible Spending Account
Telemedicine Benefit
401k with a generous company match
Paid Time Off and Paid Holidays
Tuition Reimbursement
Wellness Program
Fun company sponsored events
And so much more!
Estimated Compensation Range: $15/hr-$16/hr*
*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.
Job Posted by ApplicantPro
Entry Level Claims Call Center Specialist
Customer assistant job in Bedford Park, IL
We are seeking Claims Call Center Specialists for our growing insurance company! The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.
What is it like to be a Claims Call Center Specialist?
As a Claims Call Center Specialist at First Chicago Insurance Company (FCIC), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients.
Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives!
DUTIES & RESPONSIBILITIES:
* Record accident facts as reported by insured's and/or claimants
* Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported
* Assist adjusters by directing customers through the claims process and answering claims related questions
* Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
* Contribute to maintaining call volume commensurate with unit objectives
* Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
* Work on special projects as directed
QUALIFICATIONS REQUIRED:
* Excellent phone communication skills.
* Solid organizational and interpersonal skills
* Good typing/data entry skills (min. 30 wpm)
* Good PC skills
Preferred:
* High School Diploma or Equivalent
* Prior customer service experience
* Insurance experience is a plus!
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
* Competitive Salaries
* Commitment to your Training & Development
* Medical and Dental and Vision Reimbursement
* Short Term Disability/Long Term Disability
* Life Insurance
* Flexible Spending Account
* Telemedicine Benefit
* 401k with a generous company match
* Paid Time Off and Paid Holidays
* Tuition Reimbursement
* Wellness Program
* Fun company sponsored events
* And so much more!
Estimated Compensation Range: $15/hr-$16/hr*
* Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.
Customer Service Supervisor
Customer assistant job in Waukegan, IL
The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.
Major Duties and Responsibilities:
• Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs
• Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience
• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills
• Conducts new employee orientations, trains and coaches Store Associates
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
• Provides direction, support, and ongoing feedback of overall performance to staff members
• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
• Ensures company standards are met for store and associate appearance
• Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate
• Willingness to participate in continued education, including product knowledge and professional development
• Assists management team with inventory management
• Performs all duties of a store associate while functioning as a Customer Service Manager
• Performs all duties as directed by managers
Qualifications
• Must be 21 years of age
• 1-2 years retail management experience. Demonstrates supervisory and training/coaching skills
• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
• Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type
• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cash and make change accurately
• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and/or walk for extended periods of time
• Ability to follow directions and complete assignments
• Perform all duties as assigned by supervisors
• Ability to repeatedly walk up and down stairs
• Ability to work in cold areas
*The pay range for this position is $19.00-$24.00
Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.
Qualifications
Skills
Behaviors
:
Motivations
:
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
CSR & Sales Associate
Customer assistant job in Chicago, IL
Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money?
At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction.
You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed.
Compensation & Benefits
Hourly or Commission-Only Options (depending on experience)
Average Weekly Pay: $800-$1,500
Bonus Incentives: cash prizes, team trips, and contests
Paid Training and continuous mentorship from industry leaders
Career Growth: opportunities to move into leadership or management
Travel Opportunities - regional events, retreats, and conferences
Fun, supportive environment - team nights, networking, and recognition events
Engage with customers to understand their needs and provide tailored solutions.
Represent top brands with professionalism and enthusiasm during face-to-face interactions.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Participate in ongoing training sessions to refine your sales and communication skills.
Contribute to a positive team environment by sharing insights and supporting colleagues.
Track and report sales activities and outcomes to ensure transparency and accountability.
Adapt to changing market trends and customer preferences to maintain a competitive edge.
Experience in customer service or sales is a plus, but not required.
Ability to engage and communicate effectively with diverse customers.
Proven track record of working collaboratively in a team setting.
Strong problem-solving skills to tailor solutions to customer needs.
Willingness to learn and adapt to new sales techniques and market trends.
Ability to maintain professionalism and enthusiasm in face-to-face interactions.
Comfortable with tracking and reporting sales activities for transparency and growth.
Sears Outlet Apparel Customer Assistance - Part Time
Customer assistant job in River Grove, IL
Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment.
Job Description
Apply Online At: ************ and Req ID 1262195
The Apparel Customer Assistance Associate is responsible for enhancing the experience of customers and driving sales by providing proactive sales assistance ands support to customers for Sears Apparel in Ready to Wear, Men's Fashions, Kid's Fashions, Baby Hardlines and Home Fashions in-store by maintaining merchandise standards, ensuring the sales floor is Ready All Day and maintaining visual displays.
QualificationsEducation: No requirement * 1-2 years experience * Ability to partner with other Associates in the store in order to enhance the customer experience
* Ability to listen to customers, understand their needs and provide them with superior service Apply Online At: ************ and Req ID 1262195
Additional Information
All your information will be kept confidential according to EEO guidelines.
Apply online to be considered: ************ and Req ID 1262195