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Become A Customer Assistant

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Working As A Customer Assistant

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $25,000

    Average Salary

What Does A Customer Assistant Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Assistant

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Customer Assistant?

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Customer Assistant Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Customer Agent 2.0 years
Customer Assistant 2.0 years
Customer Associate 1.9 years
Top Careers Before Customer Assistant
Cashier 22.1%
Internship 4.6%
Assistant 3.9%
Volunteer 3.5%
Server 3.3%
Manager 2.5%
Supervisor 2.0%
Hostess 1.8%
Waitress 1.8%
Associate 1.6%
Top Careers After Customer Assistant
Cashier 19.2%
Internship 4.1%
Assistant 4.0%
Server 3.8%
Manager 2.7%
Volunteer 2.4%
Teller 2.2%
Supervisor 2.0%
Driver 2.0%
Associate 1.9%

Do you work as a Customer Assistant?

Customer Assistant Demographics

Gender

Female

51.5%

Male

37.0%

Unknown

11.6%
Ethnicity

White

60.0%

Hispanic or Latino

17.8%

Black or African American

11.7%

Asian

6.9%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

63.1%

French

8.9%

Mandarin

3.7%

Chinese

3.5%

Portuguese

3.1%

German

2.7%

Japanese

2.2%

Arabic

2.0%

Cantonese

1.8%

Italian

1.5%

Vietnamese

1.1%

Hindi

1.1%

Russian

1.0%

Tagalog

0.8%

Hmong

0.7%

Urdu

0.7%

Korean

0.6%

Polish

0.5%

Swedish

0.5%

Carrier

0.5%
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Customer Assistant Education

Schools

University of Phoenix

26.7%

The Academy

7.3%

Kaplan University

5.3%

Strayer University

5.2%

Miami Dade College

5.1%

Ashford University

4.9%

Houston Community College

4.2%

Broward College

3.7%

Pennsylvania State University

3.5%

Liberty University

3.4%

University of North Carolina at Greensboro

3.4%

Arizona State University

3.3%

Northern Virginia Community College

3.1%

Valencia College

3.1%

University of Central Florida

3.0%

Florida State College at Jacksonville

3.0%

American InterContinental University

3.0%

Everest Institute

3.0%

University of South Florida

3.0%

College of Southern Nevada

2.9%
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Majors

Business

24.6%

Criminal Justice

8.4%

Psychology

7.0%

General Studies

5.6%

Accounting

5.4%

Medical Assisting Services

5.1%

Nursing

5.1%

Health Care Administration

5.0%

Communication

4.5%

Liberal Arts

3.4%

Computer Science

3.3%

Education

2.9%

Management

2.9%

English

2.7%

Marketing

2.7%

Biology

2.5%

Finance

2.5%

Graphic Design

2.4%

Information Technology

2.1%

Sociology

1.8%
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Degrees

Other

37.2%

Bachelors

32.8%

Associate

16.0%

Certificate

5.3%

Masters

5.2%

Diploma

2.6%

License

0.5%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$25,000
View Detailed Salary Report
$15,000
Min 10%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$40,000
Max 90%
Best Paying Company
Stanton Optical
Highest Paying City
Urban Honolulu, HI
Highest Paying State
Hawaii
Avg Experience Level
1.8 years
How much does a Customer Assistant make at top companies?
The national average salary for a Customer Assistant in the United States is $25,629 per year or $12 per hour. Those in the bottom 10 percent make under $16,000 a year, and the top 10 percent make over $41,000.

How Would You Rate The Salary Of a Customer Assistant?

Have you worked as a Customer Assistant? Help other job seekers by rating your experience as a Customer Assistant.

Top Skills for A Customer Assistant

  1. Customer Service
  2. New Merchandise
  3. Sales Floor
You can check out examples of real life uses of top skills on resumes here:
  • Provided extensive and gracious customer service through incoming and outgoing calls ensuring customer satisfaction for each customer encounter.
  • Provided customer service * Replenished new merchandise *POS transactions
  • Focused the majority of the day on the sales floor with customers and associates, merchandising the departments.
  • Provide outstanding customer service while receiving and processing customer withdrawals, financial transactions including deposits, and loan payments.
  • Set shelves according to display guidelines, stocked merchandise and printed signage, answered telephone calls and handled customer inquiries about merchandise

How Would You Rate Working As a Customer Assistant?

Are you working as a Customer Assistant? Help us rate Customer Assistant as a Career.

Top Customer Assistant Employers

Jobs From Top Customer Assistant Employers

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