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Could you imagine having a person as your own Google? Someone who could assist you with anything, resolve your issues, and offer you the best recommendations to make your daily life easier? Yes, it's possible! And no, they are not auto-generated robots who would have canned answers to your questions. They are real humans, smarter than robots, if you ask me.

So who are these people? Well, they are called customer assistants. They are employed in almost every industry to assist the customers with their inquiries and complaints. They are your "all-around" agents who know everything about your products, and you could trust them to resolve your concerns. To do this task efficiently, needless to say, they must have excellent communication skills to deliver the best services to their customers.

Customer assistants are fit for entry-level employees who want to practice their customer service skills and gain experience before moving to a higher position in the industry. Basically, being a customer assistant contributes a lot to improving one's skills and confidence. Pretty cool, huh? Now, click that apply button and start your journey.

What Does a Customer Assistant Do

There are certain skills that many customer assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Customer Assistant does

How To Become a Customer Assistant

If you're interested in becoming a customer assistant, one of the first things to consider is how much education you need. We've determined that 34.7% of customer assistants have a bachelor's degree. In terms of higher education levels, we found that 2.7% of customer assistants have master's degrees. Even though some customer assistants have a college degree, it's possible to become one with only a high school degree or GED.

Career Path For a Customer Assistant

In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of assistant manager you might progress to a role such as store manager eventually. Later on in your career, you could end up with the title district manager.

Customer Assistant

Average Salary for a Customer Assistant

Customer Assistants in America make an average salary of $31,331 per year or $15 per hour. The top 10 percent makes over $38,000 per year, while the bottom 10 percent under $25,000 per year.
Average Customer Assistant Salary
$31,331 Yearly
$15.06 hourly

What Am I Worth?


Roles and Types of Customer Assistant

There are several types of customer assistant, including:

Customer Care Consultant


Customer service consultants are individuals who provide businesses and organizations advice regarding how to maintain and improve customer service to clients. These consultants often communicate and interact with customers and clients to provide information on products and services, as well as handle complaints and other issues. Customer care consultants process customer orders, record customer information, and process billing and payments.

Customer service consultants usually work in an office environment during a normal workweek, and spend some of their workday consulting with customers via email, phone or online chat. These individuals also handle customer concerns and problems, and are adept at identifying opportunities to sell additional products and services to customers. Customer service consultants also are responsible for selling new products and services to customers, and attempt to provide positive features and benefits of these goods.

Customer service consultants should possess excellent communication, interpersonal and marketing skills, and be able to work well with upper management, co-workers and customers. Depending on the industry, customer service consultants can expect to make up to $55,000 per year in the US, and job growth is predicted to dip 2% by 2028."

  • Average Salary: $58,929
  • Degree: Bachelor's Degree

Customer Agent


The Customer Support Agent is a customer-oriented service professional who provides information on products/services and efficiently and accurately resolves any emergent difficulties that the company's customers may encounter.

Working in this position means serving as a link between customers and the company, assisting with complaints, problems, orders, cancellations, invoices, and other issues. Your primary goal is to guarantee that the company meets outstanding service standards and maintains high levels of customer satisfaction. You're also to provide outstanding customer care to customers via inbound phone calls.

In terms of education, you need a high school diploma and basic computer skills to work as a Customer Agent. Employers also require a minimum of two years of work experience in a sales or customer service-related role where you interact directly with the business's consumers. You also need communication skills, MS Word proficiency, and interpersonal skills. Customer Service Agents make an average hourly wage of $14.46.

  • Average Salary: $31,834
  • Degree: Bachelor's Degree

Customer Advisor


Companies with a lot of clients hire contact center support services. They engage contact centers to ensure that customers who need help will always have a number to call. Employees in contact centers are equipped with the tools and the skills to properly address customer concerns. One member of the contact center team is the Customer Advisor.

Customer advisors are one of the front liners of a company. As such, they are trained to be able to answer almost everything, from general inquiries to more specific concerns. Aside from this, they are also trained on how to communicate properly. This ensures that customers feel that they are well taken care of by the company. It may seem like it is a simple job, but it has big responsibilities.

If you enjoy resolving problems and talking to people, this role would be a great fit for you. You need to have grace under pressure and know how to keep calm at all times. Of course, you also need to have endless patience!

  • Average Salary: $32,515
  • Degree: Bachelor's Degree

States With The Most Customer Assistant Jobs

Mouse over a state to see the number of active customer assistant jobs in each state. The darker areas on the map show where customer assistants earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Customer Assistant Jobs By State

Customer Assistant Education

Customer Assistant Majors

25.2 %

Customer Assistant Degrees


34.7 %

High School Diploma

31.7 %


20.8 %

Top Skills For a Customer Assistant

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 24.7% of customer assistants listed reservations on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Assistant Resume templates

Zippia allows you to choose from different easy-to-use Customer Assistant templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Assistant resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Assistant diversity

Customer Assistant Gender Distribution


After extensive research and analysis, Zippia's data science team found that:

  • Among customer assistants, 56.7% of them are women, while 43.3% are men.

  • The most common race/ethnicity among customer assistants is White, which makes up 53.9% of all customer assistants.

  • The most common foreign language among customer assistants is Spanish at 63.1%.

Online Courses For Customer Assistant That You May Like

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1. Customer Insights: New Product Development Orientation


This course is the first in the Customer Insights and New Product Development (CIPD) specialization. It will introduce learners to the tools and process of gathering customer insights for identifying and developing new product opportunities. Through an integrated set of five modules and hands-on project experiences, learners will acquire the knowledge and skills to turn their ideas gained from understanding customer needs into innovative new products...

2. Customer Service Fundamentals


There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

3. Customer Service, Customer Support, And Customer Experience


Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Show More Online Courses For Customer Assistant
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Best States For a Customer Assistant

Some places are better than others when it comes to starting a career as a customer assistant. The best states for people in this position are Connecticut, Massachusetts, California, and Rhode Island. Customer assistants make the most in Connecticut with an average salary of $35,761. Whereas in Massachusetts and California, they would average $34,079 and $33,959, respectively. While customer assistants would only make an average of $33,761 in Rhode Island, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Customer Assistant Jobs: 1,079
Highest 10% Earn:
Location Quotient:

2. Vermont

Total Customer Assistant Jobs: 249
Highest 10% Earn:
Location Quotient:

3. Rhode Island

Total Customer Assistant Jobs: 298
Highest 10% Earn:
Location Quotient:
Full List Of Best States For Customer Assistants

How Do Customer Assistants Rate Their Jobs?

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Career Growth
Work/Life balance

Top Customer Assistant Employers

Most Common Employers For Customer Assistant

RankCompanyAverage SalaryHourly RateJob Openings
2JPMorgan Chase & Co.$38,525$18.52403
4Bank of America$36,802$17.69512
5CVS Health$36,052$17.33130
9Best Buy$30,821$14.82540

Becoming a Customer Assistant FAQs

How Long Does It Take To Become A Customer Assistant?

It takes 2 years of professional experience to become a customer assistant. That is the time it takes to learn specific customer assistant skills, but does not account for time spent in formal education.

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