Could you imagine having a person as your own Google? Someone who could assist you with anything, resolve your issues, and offer you the best recommendations to make your daily life easier? Yes, it's possible! And no, they are not auto-generated robots who would have canned answers to your questions. They are real humans, smarter than robots, if you ask me.
So who are these people? Well, they are called customer assistants. They are employed in almost every industry to assist the customers with their inquiries and complaints. They are your "all-around" agents who know everything about your products, and you could trust them to resolve your concerns. To do this task efficiently, needless to say, they must have excellent communication skills to deliver the best services to their customers.
Customer assistants are fit for entry-level employees who want to practice their customer service skills and gain experience before moving to a higher position in the industry. Basically, being a customer assistant contributes a lot to improving one's skills and confidence. Pretty cool, huh? Now, click that apply button and start your journey.
There is more than meets the eye when it comes to being a customer assistant. For example, did you know that they make an average of $13.26 an hour? That's $27,590 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer assistant, we found that a lot of resumes listed 16.8% of customer assistants included customer assistance, while 16.6% of resumes included customer service, and 13.5% of resumes included general questions. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer assistant job title. But what industry to start with? Most customer assistants actually find jobs in the retail and hospitality industries.
If you're interested in becoming a customer assistant, one of the first things to consider is how much education you need. We've determined that 26.2% of customer assistants have a bachelor's degree. In terms of higher education levels, we found that 2.0% of customer assistants have master's degrees. Even though some customer assistants have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer assistant. When we researched the most common majors for a customer assistant, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer assistant resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer assistant. In fact, many customer assistant jobs require experience in a role such as cashier. Meanwhile, many customer assistants also have previous career experience in roles such as customer service representative or sales associate.