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Become A Customer Assistant

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Working As A Customer Assistant

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $21,780

    Average Salary

What Does A Customer Assistant Do At First Energy Corp.

* Receiving, investigating and responding to all customer inquiries within all operating companies and regulatory guidelines.
* Thisincludes, but is not limited to, billing issues, trouble reports, outage information, credit information, company products and othercustomer inquiries.
* Inputting of phone, fax or web orders into appropriate databases
* Resolving customer issues and requests in a prompt, courteous, and professional manner
* Demonstrating a solid commitment to all aspects of safety
* Demonstrating sound internal and/or external customer service
* Researching all customer inquiries and perform appropriate system entries
* Receiving and processing outage and 911 emergency calls within company and regulatory guidelines
* Utilizing independent analysis and good individual judgment in resolving customer concerns
* Following up with customers when appropriate
* Soliciting sale of new or additional services
* Handling challenging customers in a calm, courteous, and professional manner
* Using effective communication skills with good judgment to analyze and resolve customer inquiries
* Qualifications
* High school diploma or GED required
* Minimum 0
* years work experience required
* Excellent customer service skills (friendly, courteous, helpful)
* Strong organizational skills with ability to multitask
* Self-motivated
* Ability to handle pressure in a constantly changing environment
* Ability to follow established procedures
* Demonstrate a questioning attitude to learn, produce results, and develop relationships
* Ability to read and interpret documents such as reference cards, training documents, online customer representative tools andother on-line help tools
* Ability to accurately perform basic math calculations, including amounts
* Possess excellent communication skills including good grammar, tone of voice and enunciation
* Proficient in Microsoft Office applications with experience in Access and SAP preferred\Strong keyboarding skills preferred
* Must pass Edison Electric Institute Customer Service Representative test
* Benefits, Compensation & Workforce Diversity
* At FirstEnergy, employees are key to our success.
* We depend on their talents to meet the challenges of our changing business environment.
* We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement.
* Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs.
* FirstEnergy proudly supports workforce diversity.
* All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.
* No recruiters or agencies without a previously signed contract.
* Unable to sponsor or transfer H
* B visas at this time

What Does A Customer Assistant Do At Kforce

Answers communications and forwards to the assigned colleague or department in a pleasant and professional manner

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How To Become A Customer Assistant

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Customer Assistant jobs

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Top Skills for A Customer Assistant

CustomerServiceSkillsNewMerchandiseSalesFloorCustomerAssistanceInternetServicesEmailCreationCustomerServiceIssuesPhoneCallsCustomerSatisfactionTechnicalSupportPhysicalLineSignalAdditionalServicesT DSLCreditCardModem/FilterSet-UpTroubleshootDataEntryInboundCallsPromotionalSet-UpCustomerComplaints

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Top Customer Assistant Skills

  1. Customer Service Skills
  2. New Merchandise
  3. Sales Floor
You can check out examples of real life uses of top skills on resumes here:
  • Certified intimate apparel fitting specialist generated sales via product knowledge/customer service skills.
  • Received new merchandise as it came into the store, counted and placed all items on the sales floor.
  • Perform sales floor work: greeting and assisting customers, stocking shelves, and taking inventory.
  • Restocked, Organized, Cleaned, Customer Assistance, etc.
  • Position also works with and refers issues to other affiliated groups to troubleshoot and restore Internet services.

Top Customer Assistant Employers