Customer assistant vs customer care associate

The differences between customer assistants and customer care associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer assistant and a customer care associate. Additionally, a customer care associate has an average salary of $33,115, which is higher than the $31,331 average annual salary of a customer assistant.

The top three skills for a customer assistant include reservations, customer assistance and customer service. The most important skills for a customer care associate are customer care, patients, and customer service.

Customer assistant vs customer care associate overview

	Customer Assistant	Customer Care Associate
Yearly salary	$31,331	$33,115
Hourly rate	$15.06	$15.92
Growth rate	-4%	-4%
Number of jobs	177,008	250,296
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	12

What does a customer assistant do?

A customer assistant is responsible for providing the best customer service, handling customer inquiries, managing complaints, and processing requests depending on the clients' needs. Customer assistants must have exceptional communication skills and the knowledge of the goods and services the company offers to accommodate customers on their concerns. A customer assistant should also have a good grasp on marketing processes to sell products, take orders, and develop sales pitches to potential customers to drive revenues, increase profitability, and maintain good customer feedback.

What does a customer care associate do?

A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.

Customer assistant vs customer care associate salary

Customer assistants and customer care associates have different pay scales, as shown below.

	Customer Assistant	Customer Care Associate
Average salary	$31,331	$33,115
Salary range	Between $25,000 And $38,000	Between $24,000 And $43,000
Highest paying City	Washington, DC	San Diego, CA
Highest paying state	Connecticut	California
Best paying company	University of California, Berkeley	Centennial Bank
Best paying industry	Finance	Insurance

Differences between customer assistant and customer care associate education

There are a few differences between a customer assistant and a customer care associate in terms of educational background:

	Customer Assistant	Customer Care Associate
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Customer assistant vs customer care associate demographics

Here are the differences between customer assistants' and customer care associates' demographics:

	Customer Assistant	Customer Care Associate
Average age	40	40
Gender ratio	Male, 43.3% Female, 56.7%	Male, 30.1% Female, 69.9%
Race ratio	Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 21.2% Asian, 7.2% White, 53.9% American Indian and Alaska Native, 0.7%	Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer assistant and customer care associate duties and responsibilities

Customer assistant example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Take and punch orders into the POS system and provide customers with information on payments.
Count money in POS before shift to ensure amounts are correct and there is adequate change.
Provide and present research findings via conference calls, PowerPoint presentations, and round table meetings.
Help customers troubleshoot internet connection problems, and dispatch technicians when necessary.
Work directly with warehouse locations to troubleshoot specific issues in delivery execution.

Customer care associate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer assistant vs customer care associate skills

Common customer assistant skills

Reservations, 25%
Customer Assistance, 21%
Customer Service, 17%
Sales Floor, 8%
Customer Support, 3%
Product Knowledge, 3%

Common customer care associate skills

Customer Care, 21%
Patients, 16%
Customer Service, 7%
Telephone Inquiries, 6%
Customer Support, 5%
Home Health, 3%

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Zippia Careers
Office and Administrative Industry
Customer Assistant
Customer Assistant vs Customer Care Associate

Updated January 8, 2025

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