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The differences between customer assistants and lead customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer assistant and a lead customer service representative. Additionally, a lead customer service representative has an average salary of $36,097, which is higher than the $31,331 average annual salary of a customer assistant.
The top three skills for a customer assistant include reservations, customer assistance and customer service. The most important skills for a lead customer service representative are cleanliness, cash handling, and inventory control.
| Customer Assistant | Lead Customer Service Representative | |
| Yearly salary | $31,331 | $36,097 |
| Hourly rate | $15.06 | $17.35 |
| Growth rate | -4% | -4% |
| Number of jobs | 177,008 | 192,052 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer assistant is responsible for providing the best customer service, handling customer inquiries, managing complaints, and processing requests depending on the clients' needs. Customer assistants must have exceptional communication skills and the knowledge of the goods and services the company offers to accommodate customers on their concerns. A customer assistant should also have a good grasp on marketing processes to sell products, take orders, and develop sales pitches to potential customers to drive revenues, increase profitability, and maintain good customer feedback.
A lead customer service representative is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. Lead customer service representatives manage high-level customer complaints and provide immediate resolution and disputes. They implement strategies to ensure customer satisfaction, increase productivity, and achieve profitability goals. A lead customer service representative handles escalation and evaluates team member's performance. A lead customer service representative must have excellent communication and leadership skills to supervise the team and support the business' improvement plans.
Customer assistants and lead customer service representatives have different pay scales, as shown below.
| Customer Assistant | Lead Customer Service Representative | |
| Average salary | $31,331 | $36,097 |
| Salary range | Between $25,000 And $38,000 | Between $22,000 And $58,000 |
| Highest paying City | Washington, DC | Goldsboro, NC |
| Highest paying state | Connecticut | New York |
| Best paying company | University of California, Berkeley | IBM |
| Best paying industry | Finance | Insurance |
There are a few differences between a customer assistant and a lead customer service representative in terms of educational background:
| Customer Assistant | Lead Customer Service Representative | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer assistants' and lead customer service representatives' demographics:
| Customer Assistant | Lead Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.3% Female, 56.7% | Male, 32.1% Female, 67.9% |
| Race ratio | Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 21.2% Asian, 7.2% White, 53.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.3% White, 54.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |