Customer assistant demographics and statistics in the US
Customer assistant demographics research summary. Zippia estimates customer assistant demographics and statistics in the United States by using a database of 30 million profiles. Our customer assistant estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer assistants after extensive research and analysis:
- There are over 158,564 customer assistants currently employed in the United States.
- 56.7% of all customer assistants are women, while 43.3% are men.
- The average customer assistant age is 40 years old.
- The most common ethnicity of customer assistants is White (53.9%), followed by Hispanic or Latino (21.2%), Black or African American (11.5%) and Asian (7.2%).
- In 2022, women earned 97% of what men earned.
- 7% of all customer assistants are LGBT.
- Customer assistants are 49% more likely to work at private companies in comparison to public companies.
On this page
Customer assistant demographics by:
Customer assistant gender statistics
56.7% of customer assistants are women and 43.3% of customer assistants are men.
- Female, 56.7%
- Male, 43.3%
Customer assistant gender ratio
| Gender | Percentages |
|---|---|
| Female | 56.7% |
| Male | 43.3% |
Customer assistant gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$32,601
Female income
$31,729
Customer assistant gender ratio over time
This data breaks down the percentage of men and women in customer assistant positions over time. Currently, 56.7% of customer assistants are female.
Customer assistant gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 41.37% | 58.63% |
| 2011 | 41.21% | 58.79% |
| 2012 | 42.89% | 57.11% |
| 2013 | 43.39% | 56.61% |
| 2014 | 43.96% | 56.04% |
| 2015 | 43.83% | 56.17% |
| 2016 | 44.45% | 55.55% |
| 2017 | 44.93% | 55.07% |
| 2018 | 43.48% | 56.52% |
| 2019 | 42.99% | 57.01% |
| 2020 | 43.71% | 56.29% |
| 2021 | 43.28% | 56.72% |
Customer assistant related jobs gender ratio
We compared customer assistants with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Assistant | 43% | 57% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer assistant demographics by race
The most common ethnicity among customer assistants is White, which makes up 53.9% of all customer assistants. Comparatively, 21.2% of customer assistants are Hispanic or Latino and 11.5% of customer assistants are Black or African American.
- White, 53.9%
- Hispanic or Latino, 21.2%
- Black or African American, 11.5%
- Asian, 7.2%
- Unknown, 5.5%
- American Indian and Alaska Native, 0.7%
Customer assistant race
| Customer assistant race | Percentages |
|---|---|
| White | 53.9% |
| Hispanic or Latino | 21.2% |
| Black or African American | 11.5% |
| Asian | 7.2% |
| Unknown | 5.5% |
| American Indian and Alaska Native | 0.7% |
Customer assistant race and ethnicity over time
See how customer assistant racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer assistant race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.33% | 11.78% | 6.45% | 17.22% |
| 2011 | 61.05% | 12.07% | 6.59% | 17.09% |
| 2012 | 60.25% | 11.95% | 6.40% | 17.94% |
| 2013 | 60.60% | 11.78% | 6.57% | 17.62% |
| 2014 | 59.98% | 11.72% | 6.88% | 17.80% |
| 2015 | 59.36% | 11.47% | 6.66% | 18.92% |
| 2016 | 58.47% | 11.96% | 6.91% | 18.81% |
| 2017 | 59.39% | 11.38% | 6.87% | 18.64% |
| 2018 | 59.20% | 10.96% | 7.04% | 19.02% |
| 2019 | 58.80% | 11.15% | 6.84% | 19.53% |
| 2020 | 56.24% | 10.55% | 6.99% | 20.14% |
| 2021 | 53.93% | 11.52% | 7.16% | 21.17% |
Customer assistant wage gap by race
According to our data, asian customer assistants have the highest average salary compared to other ethnicities. Black or african american customer assistants have the lowest average salary at $32,339.
| Ethnicity | Salary |
|---|---|
| Unknown | $32,373 |
| White | $32,646 |
| Black or African American | $32,339 |
| Asian | $33,080 |
| Hispanic or Latino | $32,574 |
Average customer assistant age
See how the average age of customer assistants varies based on ethnicity and gender.
Male
Female
Customer assistant age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer assistant age breakdown
The average age of customer assistants is 40+ years years old, representing 49% of the customer assistant population.
Customer assistant age breakdown
| Customer Assistant Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer assistant educational attainment
- Bachelor's, 35%
- High School Diploma, 32%
- Associate, 21%
- Diploma, 6%
- Other Degrees, 6%
Customer assistants by degree level
| Customer assistant degree | Percentages |
|---|---|
| Bachelor's | 35% |
| High School Diploma | 32% |
| Associate | 21% |
| Diploma | 6% |
| Other Degrees | 6% |
Customer assistant jobs you might like
Customer assistant wage gap by degree level
According to the data, customer assistants with a Master's degree earn more than those without, at $35,303 annually. With a Bachelor's degree, customer assistants earn a median annual income of $34,249 compared to $31,924 for customer assistants with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $35,303 |
| High School Diploma or Less | $31,103 |
| Bachelor's Degree | $34,249 |
| Some College/ Associate Degree | $31,924 |
Customer assistant employment statistics
Most customer assistants work for a private in the retail industry.
Company size where customer assistants work
Below, you can see the size of companies where customer assistants work.
Customer assistant jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 5% |
| 100 - 500 employees | 8% |
| 500 - 1,000 employees | 2% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 55% |
Customer assistant jobs by company type
Employees with the customer assistant job title have their preferences when it comes to working for a company. For instance, most customer assistants prefer to work at private companies over public companies.
Customer assistant jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 49% |
| Private | 49% |
| Government | 1% |
Customer assistant jobs by industry
The most common industries for customer assistants are retail, hospitality and finance.
Customer assistant industry statistics
| Industry | Percentages |
|---|---|
| Retail | 34% |
| Fortune 500 | 19% |
| Hospitality | 7% |
| Finance | 6% |
| Professional | 6% |
| Technology | 4% |
| Media | 3% |
| Manufacturing | 3% |
| Telecommunication | 3% |
| Transportation | 2% |
| Automotive | 2% |
| Health Care | 2% |
| Internet | 1% |
| Government | 1% |
| Start-up | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Insurance | 1% |
Customer assistant turnover and employment statistics
Customer assistant unemployment rate over time
The unemployment rate for customer assistants between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer assistant unemployment rate by year
| Year | Customer assistant unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer assistant tenure
The average customer assistant stays at their job for 1-2 years, based on the 40,798 customer assistants resumes in Zippia's database.
Customer assistant tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 36% |
| 1-2 years | 34% |
| 3-4 years | 10% |
| 5-7 years | 11% |
| 8-10 years | 4% |
| 11+ years | 5% |
Customer assistant LGBT ratio compared to similar jobs
Review the percent of customer assistants that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Data Entry/Data Coordinator | 5.53% | 93,283 |
| Eligibility Specialist | 6.73% | 19,944 |
| Customer Assistant | 7.19% | - |
| Microfilmer | 8.60% | 118 |
| Credit Processor | 8.99% | 11,088 |
| Music Library Assistant | 11.16% | 3,764 |
| Human Resources Technician | 15.31% | 39,846 |
Similar customer assistant jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Data Entry/Data Coordinator | 5.53% | 93,283 |
| Eligibility Specialist | 6.73% | 19,944 |
| Microfilmer | 8.60% | 118 |
| Credit Processor | 8.99% | 11,088 |
| Music Library Assistant | 11.16% | 3,764 |
| Human Resources Technician | 15.31% | 39,846 |
Foreign languages spoken by customer assistants
The most common foreign language among customer assistants is Spanish at 63.1%. The second-most popular foreign language spoken is French at 8.9% and Mandarin is the third-most popular at 3.7%.
- Spanish, 63.1%
- French, 8.9%
- Mandarin, 3.7%
- Chinese, 3.5%
- Portuguese, 3.1%
- Other, 17.7%
Customer assistant languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 63.1% |
| French | 8.9% |
| Mandarin | 3.7% |
| Chinese | 3.5% |
| Portuguese | 3.1% |
| Other | 17.7% |
